6/10 Okay
Tanya
Travelled with family
Sep 29, 2025
I’ve stayed here many times because I love the property. However this time things were off. Check in staff was great.
We were able to bring our dogs which we love.
However I feel like the floor they put us on is specifically for dogs (which is fine) but I don’t think it gets cleaned properly. Starting from the elevator you can smell uncleaned dog pee. Same in the halls on the 3rd floor.
Our rooms didn’t get cleaned even when dogs weren’t in there. It was really dark in both rooms & smelled disgusting. I feel like if you’re not sure of how to clean dog pee maybe don’t have carpet in the halls, rooms or elevator because if a proper cleaner isn’t used the smell will stay.
We tried using the swimming pool but it was ridiculously cold. This is I believe our 4th stay and every time we’ve had issues with the room keys. They randomly stop working and we have to go back to the lobby to get them reactivated. It is a huge inconvenience when your room isn’t close to the reception. Their doors in the hall are so heavy that if any1 walks through they make a loud noise. It will wake you up.we noticed this last trip too.
I contacted the property to set up something special since it was my moms 60th birthday, they replied once and when I answered questions I never heard back, I’m assuming because it was only 6 of us but I wanted to a set up a nice brunch for her and wasn’t afraid of the cost.
I’m not sure I’ll be back after staying here quite a few times in the last 2 years. Pity.



Tanya
Stayed 2 nights in Sep 2025




































