2/10 Terrible
Cait
Travelled with family
Mar 23, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was filthy. There was old thick dust on the edge of everything. The room was advertised as a *suite* but had one small round table with one chair, for the four of us - which was incredibly rusty all around the base. It looked like it was picked from the garbage. The first issue was the toilet, which had no water in the tank for flushing. We called down to the front office and a maintenance man showed up that 'fixed' the issue, except the next time we used the toilet it happened again. We had to use the ice bucket to fill the tank in order to flush. The maintenance man was almost rude, had no manners and all he said was "it's fixed" on his way back out the door. The ceiling tile in the bathroom had water damage. All around the tub surround and the toilet was caked on dirt. I have worked in hotels as a cleaner and I can tell you that the standards that this Howard Johnson had were that of a homeless shelter. I will preface that we did not pay a lot for our room, but I picked this room because it is a Howard Johnson and I expected at least bare minimum. We were also travelling with a seven month old and you can imagine our surprise when we realized we didn't even have a fridge in our room. The t.v was smaller than standard and shoved in the back of the t.v stand that was meant for a tube t.v from 20 years ago. There was noticable dirt on the floor around the closet area. I don't blame the house keeper. I blame the owner for having such low standards.
Cait
Stayed 1 night in Mar 2025