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Empress Inn and Suites by The Falls

2.0 star property
Family-friendly hotel with free WiFi, connected to a shopping center in Niagara Falls

Choose dates to view prices

Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Balcony
Standard two queen
Exterior
Reception

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Room service
  • Laundry
  • Parking available
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Clifton Hill
    ‪6 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Place, Fallsview Indoor Waterpark
    ‪13 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪41 min drive‬

Room options

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Niagara Falls

Fallsview stay.Within a 10-minute walk of this Fallsview hotel, you'll find Clifton Hill and Fallsview Casino. Fallsview Indoor Waterpark and Seneca Niagara Resort & Casino are also within 2 miles (3 km).

What's nearby

  • Skylon Tower - 6 min walk - 0.6 km
  • Clifton Hill - 6 min walk - 0.6 km
  • Fallsview Casino - 10 min walk - 0.9 km
  • Casino Niagara - 11 min walk - 1.0 km
  • Fallsview Indoor Waterpark - 13 min walk - 1.1 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 4 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 83 min drive

Restaurants

  • ‪Skylon Tower - ‬6 min walk
  • ‪Chuck's Roadhouse Bar and Grill - ‬2 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪Dairy Queen - ‬6 min walk
  • ‪Circle K - ‬5 min walk

About this property

Empress Inn and Suites by The Falls

Family-friendly hotel with free WiFi, connected to a shopping center in Niagara Falls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

  • 80 guestrooms or units
  • 3 levels
  • 2 buildings
  • Manager's reception (free)
  • Supervised kid's activities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

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Fairway Inn by the Falls
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  • Air conditioning
  • Parking available
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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 199 out of 1008 reviews
Rating 8 - Good. 233 out of 1008 reviews
Rating 6 - Okay. 225 out of 1008 reviews
Rating 4 - Poor. 139 out of 1008 reviews
Rating 2 - Terrible. 212 out of 1008 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Gurmeet, CITY

Travelled with family
Liked: Staff & service
In busy area
Stayed 1 night in Jul 2025

8/10 Good

Syeda

Stayed 1 night in Jul 2025

2/10 Terrible

Melanie

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty, old and hasn't been updated in many many years. The carpet was dirty. The room had a smell to it. The air conditioner hardly worked and it was HOT. Wasn't happy with our stay.
Stayed 1 night in Jul 2025

6/10 Okay

Raniel

Liked: Cleanliness
The staffs are nice, but the airconditioning can be better.
Stayed 1 night in Jul 2025

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Not so good
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Misak, Mississauga

Stayed 1 night in Jul 2025

8/10 Good

Lisa

Stayed 2 nights in Jul 2025

6/10 Okay

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Good and near to places
Stayed 1 night in Jul 2025

8/10 Good

A

Stayed 2 nights in Jul 2025

10/10 Excellent

Frida

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good for the price
Stayed 3 nights in Jul 2025

2/10 Terrible

Nick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible service, terrible people, terrible motel
Stayed 1 night in Jul 2025

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our stay in Niagara was only for one night due to a concert, and it was an acceptable experience overall. The room was clean, which was a plus. However, we encountered a couple of issues: the microwave's power cord was cut, rendering it unusable, and we lost power during our stay (though I understand that's out of the hotel's control). Unfortunately, we did not receive any compensation for the power outage, while another guest at check-out seemed to receive a refund for their issue. Additionally, be aware that there is an extra parking fee upon arrival, although we appreciated being allowed to park for two extra hours after check-out.
Stayed 1 night in Jul 2025

4/10 Poor

Asif

Stayed 2 nights in Jul 2025

8/10 Good

Darlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great was awesome. Parking was a little difficult as the parking lot was not that big and needs to be organized a little better. But overall my two days there was good other than the morning of check out, we woke up with no power and really hot.
Stayed 2 nights in Jul 2025

6/10 Okay

Tanya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. But when you have all these indians making alot of noise from 11 to 3:30 in the morning, that sucks. These people need to accept that others pay too.
Stayed 1 night in Jul 2025

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Jose maria

Liked: Cleanliness, staff & service, room comfort
In the morning we had no electricity, and I think there were blackouts at night because it was very hot when the air conditioning was on.
Stayed 1 night in Jul 2025

10/10 Excellent

Kemoh Ansumanah Roger

Stayed 1 night in Jul 2025

2/10 Terrible

Ghuman

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
we planned to night stay but after few hours room was not cold and AC not working properly and it was very humid in the room . Shower not working properly. We are not happy there service and its waste of money . They dont pick up phone also . We tried so many times.
Stayed 1 night in Jul 2025

2/10 Terrible

Abdelhalim

Disliked: Cleanliness, staff & service, property conditions & facilities
Hot not clean Staff very rude disrespectful
Stayed 1 night in Jul 2025

2/10 Terrible

Blerim

Disliked: Cleanliness, staff & service, property conditions & facilities
Its not like you see in photo
Stayed 1 night in Jul 2025

10/10 Excellent

Mel Jan Rey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service
Great night spent at the Empress Inn! Yes it is a “two-star” hotel but all we wanted was a clean place to sleep and shower so it was perfect! Bed was comfortable, location was quiet, towels and bathroom were clean! The shower head kind of sprays all over the ceiling and gets on the floor but that’s more of a property issue than a customer issue! Great, budget friendly place to stay in Niagara, and so close to the Falls and Clifton Hill
Stayed 1 night in Jul 2025