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Empress Inn and Suites by The Falls

2.0 star property
Family-friendly hotel with free WiFi, connected to a shopping center in Niagara Falls

Choose dates to view prices

Photo gallery for Empress Inn and Suites by The Falls

Restaurant
Lobby
Standard two queen
Balcony
Front of property

Reviews

6.2 out of 10

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Place, Skylon Tower
    ‪6 min walk‬
  • Place, OLG Stage at Fallsview Casino
    ‪8 min walk‬
  • Place, Fallsview Casino
    ‪10 min walk‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪35 min drive‬

Room options

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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CA $232 total
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About the area

Niagara Falls

Fallsview stay.Within a 10-minute walk of this Fallsview hotel, you'll find Clifton Hill and Fallsview Casino. Fallsview Indoor Waterpark and Seneca Niagara Resort & Casino are also within 2 miles (3 km).

What's nearby

  • Skylon Tower - 6 min walk - 0.6 km
  • Clifton Hill - 6 min walk - 0.6 km
  • Niagara SkyWheel - 7 min walk - 0.6 km
  • OLG Stage at Fallsview Casino - 8 min walk - 0.7 km
  • Fallsview Casino - 10 min walk - 0.9 km

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 4 min drive
  • Toronto Pearson Intl. Airport (YYZ) - 83 min drive

Restaurants

  • ‪Skylon Tower - ‬6 min walk
  • ‪Skylon Tower Revolving Dining Room - ‬6 min walk
  • ‪Chuck's Roadhouse Bar and Grill - ‬2 min walk
  • ‪Circle K - ‬5 min walk
  • ‪Dairy Queen - ‬6 min walk

About this property

Empress Inn and Suites by The Falls

Family-friendly hotel with free WiFi, connected to a shopping center in Niagara Falls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

  • 80 guestrooms or units
  • 3 levels
  • 2 buildings
  • Manager's reception (free)
  • Supervised kid's activities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video-game consoles. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

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Fairway Inn by the Falls
  • Free WiFi
  • Air conditioning
  • Parking available
  • Laundry
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includes taxes & fees
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Property amenities

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Limo/town car service
  • Self parking on site (CAD 14 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/airplane tours
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 14.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation.

We should mention

  • Children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.2
Rating 10 - Excellent. 200 out of 1000 reviews
Rating 8 - Good. 228 out of 1000 reviews
Rating 6 - Okay. 224 out of 1000 reviews
Rating 4 - Poor. 138 out of 1000 reviews
Rating 2 - Terrible. 210 out of 1000 reviews

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Himatullah

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel charge additional parking fee of 14 while parking in the nighoubering are is 5. While most places have free parking onsite.
Stayed 1 night in Oct 2025

4/10 Poor

Saeideh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not clean, bed sheets had red stains, 2 o’clock in the morning loud music in a car in a hotel parking and people dancing made us awake badly. Overall I will never ever go there.
Stayed 1 night in Oct 2025

10/10 Excellent

Anju

Stayed 1 night in Oct 2025

10/10 Excellent

MANOJ

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Amenities
YES
Stayed 1 night in Oct 2025

6/10 Okay

Analyn

Stayed 1 night in Oct 2025

10/10 Excellent

Fawad

Stayed 1 night in Oct 2025

2/10 Terrible

Mohsen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never trust them ,not honest people
Stayed 2 nights in Oct 2025

8/10 Good

Maria Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, quiet and safe place. For me the only missing item was the disposable slippers. Nevertheless the place was great..
Stayed 1 night in Oct 2025

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you like bed bug, you will be served! My wife had her forearm bitten quite extensively. Not surprised, it is managed by you know who (Punjab)
Stayed 1 night in Sep 2025

10/10 Excellent

indira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very clean room. Parking on site. Totally walkable to the falls and clifton hill.
Stayed 2 nights in Sep 2025

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Stayed 1 night in Oct 2025

8/10 Good

Magdolina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good , we had a clean room and the staff were really nice. It was also really close to the waterfalls
Stayed 2 nights in Aug 2025

2/10 Terrible

Rod

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

8/10 Good

Dipika

Stayed 1 night in Sep 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, a little outdated but all amenities needed are there and restaurants and stores are all near by. Overall, a very good stay. Would stay again.
Stayed 2 nights in Sep 2025

6/10 Okay

Steve

Liked: Staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Bala Yashwanth Reddy

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional staff.
Stayed 1 night in Sep 2025

6/10 Okay

Brad

Liked: Staff & service
Stayed here for the night need a quick and cost friendly place to stay. I got room 304 it was good, didn’t have any smells, bathroom could
Stayed 1 night in Sep 2025

2/10 Terrible

Woojin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Aug 2025

2/10 Terrible

Woojin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good
Stayed 1 night in Aug 2025

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Aug 2025

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Family Room: The room had sticky stains on the ground. The telephone and lamp next to the bed could not be plugged into an outlet, as the layout of the room did not accommodate their placements. You had to choose between plugging in a different lamp and the microwave/mini-fridge as there was only one extension cord in the room. We did not receive our deposit back even though we did not damage anything in the room. Attempts to call to remedy the situation are met with a full voicemail box.
Stayed 1 night in Aug 2025

2/10 Terrible

Justin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, dirty conditions, unaccommodating.
Stayed 2 nights in Sep 2025

10/10 Excellent

Niusha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very amazing nice staff at the front.
Stayed 1 night in Sep 2025

10/10 Excellent

valavan

Stayed 1 night in Jul 2025