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 Niagara Falls •1 Room
 Niagara Falls • 1 Room
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Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

3-star property
5339 Murray St, Niagara Falls, ON 1-855-887-0424
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3.7 out of 5
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See all 15 Travelocity Reviews

"I like the location of this hotel, convenient to walk to The Falls and very safe. Only 1 negative, the balconies could be better, felt like I sat beh ... " More

By a verified traveller on Thu 27 Aug 2020

Points Of Interest

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Hotel Description

3-star hotel near Fallsview Casino

Heart of Niagara Falls

You'll be steps from Fallsview Casino and within a 10-minute walk of Skylon Tower with a stay at this Fallsview hotel. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Free WiFi, flat-screen TVs

Along with free WiFi, the 122 guestrooms offer room service and flat-screen TVs. Coffee/tea makers, pillow menus, and free newspapers are also available.

Room, 1 King Bed, Non Smoking (LEISURE)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$76* Per night/room 27 Jun. - 28 Jun.

Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (with shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Everyone (7) Couples (2) Family (5)
4 out of 5

Posted by on 6 Apr. 2021

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3 out of 5
All was fine, but the room did not have any towels bars to hang up towels in use.

Posted by on 25 Jul. 2020

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5 out of 5
Rooms are clean. Need to add microwave in every room or atleast once in every floor

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Teresa

Thank you for your review, we're so glad you enjoyed your stay with us! I'm sorry we aren't able to accommodate with microwaves - we have found that the smells from guests cooking tend to travel throughout the hotel, and this can disturb other guests. As we are primarily a short-stay hotel, we do provide one microwave for guest use on the 2nd floor. Feel free to ask to be assigned to the 2nd floor in future, and we will happily accommodate. We hope to see you again soon!

1 out of 5
It was the worst stay in my life will never come back

Posted by on 16 Aug. 2019

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4 out of 5
I like the location of this hotel, convenient to walk to The Falls and very safe. Only 1 negative, the balconies could be better, felt like I sat behind a tall concrete wall, not appealing at all, I stayed 2 nights and it would have been nice to sit out at night with my room near by.

Posted by on 27 Aug. 2020

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Comment from Hotel Management

29 Aug. 2020 by Teresa

Thank you for taking the time to leave us a review, we're glad to hear you enjoyed the hotel and our convenient location. Next time you book, call us, and we'll try to get you onto a higher floor. We hope to see you again!

2 out of 5
This hotel is in need of some work. The non-carpeted rooms do not make for a comfortable stay. The walls are paper thin!!!!! All night long all we heard was doors slamming and people talking, people moving on the floor above us. One morning we heard someone showering and it was like they were in our room!!! My husband actually thought I was in the shower! There is NO security what so ever. You don't even need your key card to walk in the building from the parking lot which is right next to a few abandoned buildings. The restaurant was nothing to brag about. I would not recommend this hotel nor would I ever come back. I would definately stay on the US side if I were ever to come back to this place, for sure. I didn't feel that the staff went out of their way to be nice or smile aven when walking through to our room.

Posted by on 8 Mar. 2020

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Comment from Hotel Management

9 Mar. 2020 by Teresa

Thank you for taking the time to leave us a review. I am sorry that you didn't enjoy your stay with us. We removed all carpeting from the room and replaced with Brazilian hardwood in our king rooms, and most guests love how clean the rooms look and feel without carpet. We do have quite a bit of security, including keyed access to our back door after 10pm, and a security guard on site on weekends. We are also staffed 24/7. Note that there are NO abandoned buildings adjacent to our parking lot, and we are in the heart of Niagara Falls tourism district. We hope that you'll come back in future and give us another chance.

5 out of 5
Nice property very well located and with free parking.

Posted by , from Long Island, NY on 21 Nov. 2019

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1 out of 5
We hard dirty blanket with stain on it. The manager’s name was Theresa and the staff refused to tell us her last initial so hopefully she is the only Theresa there. We showed pictures of the stain to the lady at front desk (nice lady) and she offered us breakfast right away and said email the picture to this website that belongs to holiday inn and they should contact you for compensation. After breakfast when we met with Theresa who is the manager, she did not show interest to listen to our concern and told us we treated you with breakfast and that is it. We do not want this to happen to anyone else in future hopefully! Horrible Manager!

Posted by on 16 Aug. 2019

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5 out of 5
What's not to like, beautiful room, convenient to falls and activities, restaurant right there. We had a great visit!

Posted by on 9 Jul. 2019

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4 out of 5
i wished I was on an upper floor and that they told me about the hill, we are 77and 80 but we are in good health, but other people may not be able to make the walk back up the hill and they might not of known about the ride up the hill unless they went to the end of the falls and walked inside to the information center and walked to the back of it and found out about the ride up the hill

Posted by on 5 Jul. 2019

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About the Holiday Inn Niagara Falls - By The Falls, an IHG Hotel

Location 5339 Murray St, Niagara Falls, ON L2G2J3

Property Features

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel offers its guests an indoor pool, an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a 24-hour business center on site. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Holiday Inn Niagara Falls - By The Falls, an IHG Hotel. Free self parking is available. This 3-star Niagara Falls hotel is smoke free.

  • 122 guestrooms or units
  • 6 levels
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Buffalo Niagara Intl. Airport (BUF) (47.4 km / 29.5 mi)
  • Train station: Niagara Falls, ON (XLV-Niagara Falls Train Station) (4.1 km / 2.5 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Niagara Falls - By The Falls, an IHG Hotel offers 122 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with pay movies. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2017.

  • In-room dining
  • Flat-screen television
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 8:00 AM to 11:30 AM.

Cocos - This theme restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 100 will be collected before check-in. Resort fee: CAD 8.98 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: CAD 12.95 per person (approximately)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Niagara Falls Falls
  • Holiday Inn Niagara Falls Falls
  • Holiday Inn Niagara Falls - By The Falls Hotel Niagara Falls
  • Holiday Inn Niagara Falls Falls Hotel
  • Niagara Falls Holiday Inn
  • Holiday Inn Niagara Falls By The Falls
  • Holiday Inn Niagara Falls By The Falls
  • Holiday Inn Niagara Falls - By The Falls, an IHG Hotel Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.