4.1 out of 5

"The hotel was wonderful and our view was fabulous. Lynn from the office was very helpful when we had WiFi issues. The only thing I was disappointed ... " More

By a verified traveller on Sat 04 Aug 2018

Enter dates to see availability

Hotel Description

4-star hotel near Fallsview Casino

City center retreat

Within a 10-minute walk of this Fallsview hotel, you'll find Fallsview Casino and Scotiabank Convention Centre. Clifton Hill and Horseshoe Falls are also within 2 miles (3 km).

Renovated in 2016

This smoke-free hotel features 3 restaurants, 2 spa tubs, and an indoor pool. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Unwind with a drink at one of the 2 bars/lounges and enjoy the free cooked-to-order breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 607 guestrooms also offer WiFi and flat-screen TVs with digital channels. Other amenities include wired Internet, refrigerators, and microwaves.

2 Queen Beds - Cityview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
C$108 per night

One King Bed - Whirlpool - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Jr. Presidential - Whirlpool - Fireplace - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

2 Queen Beds - Fallsview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, Multiple Beds (High Floor, Fallsview)

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Embassy Suites by Hilton Niagara Falls Fallsview ratings based on 207 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Niagara Falls Fallsview

Everyone (43) Couples (1) Family (2)
3 out of 5
Breakfast buffie was great But they over charge for parking and food go 2 blocks away and same food for half the price

Posted by on 6 Mar. 2019

Was this review helpful to you?
1 out of 5
your web site should make it clearthat THERE IS NO PARKING ANYWHERE free parking is at a casino a couple of blocks away!!!!! then you have the nerve to charge a crazy amount to overnight valet, sorry but this spring our relatives and us will not be staying there. VERY POOR UPPER MANAGEMENT DECISION !!!!!!

Posted by on 17 Feb. 2019

Was this review helpful to you?
5 out of 5
I was pleasantly surprised with my suite didn’t expect it to be so nice will do this again

Posted by on 13 Jan. 2019

Was this review helpful to you?
2 out of 5
Very disappointing overall. A few lowlights -- this hotel is about 40 floors, and filled with crowds from tour groups. All guests from the entire place are herded into a single area, on the 9th floor, for the breakfast service. You need to have breakfast very early (before 7am) to avoid rush hour and 30-45 minute waits for service and seating. The elevators were also not working properly, including one that was broken and out of service. Five minute waits for an elevator were typical. The parking is crazy - we had to inch our car between a bus and a massive pillar upon arrival. Then they park your car at a remote lot - so when checking in you will need to unload everything you might want out of your car. Getting to the remote lot to get your car requires a ride on a shuttle bus. Then they charge you a substantial daily fee for this parking privilege. AVOID this place, I'm sure you'll be happier elsewhere.

Posted by , from Ohio on 17 Nov. 2018

Was this review helpful to you?
5 out of 5
Nice hotel next to the falls and good hotel staff!

Posted by , from Wapakoneta, OH on 13 Nov. 2018

Was this review helpful to you?
Comment from Hotel Management

16 Nov. 2018 by emb

Thank you for staying with us. We appreciate your feedback!

5 out of 5
The hotel was wonderful and our view was fabulous. Lynn from the office was very helpful when we had WiFi issues. The only thing I was disappointed is all the added fees that are on your Bill. The parking is very expensive but I assume every hotel in the area is the same. Overall the stay was great

Posted by , from minneapolis mn on 4 Aug. 2018

Was this review helpful to you?
Comment from Hotel Management

7 Aug. 2018 by A.Ma.

Thank you for staying with us. We appreciate your feedback!

2 out of 5
Even paying for a premium Room with a View, there are many excessive "mandatory" add ons. $35 a day for some drinking water, Wi-Fi and a bus ticket. A $350 "visitor enhancement fee" at checkout. Some sort of Daily Harmony tax and of course there is the fee to upgrade to sit by a window at meals. The breakfast buffet was okay, except it's so crowded it reminded me of Disney World. Our premium Fallsview room was very narrow and long, dark and dingy but clean. The view of the falls itself was nice, except the window had a window frame bar at eye level when sitting. To view the falls you had to either stay standing up or Crouch down. The $60 a day parking fee does allow you unlimited access to your car, but to obtain your car you have to stand in line for up to 15 minutes waiting on a shuttle that carries you off site a few blocks to retrieve your own car. When you return with your car, you go back to the hotel and they park it back at the off-site lot for you. Because of the add-ons and the crowds, if I return to Niagara Falls, I will definitely be checking out the adjacent hotels. They looked just as nice from the outside and appear to have the same view of the falls. Some with on-site parking.

Posted by on 2 Jul. 2018

Was this review helpful to you?
3 out of 5
All of staff are really cold, no customer service at all.

Posted by on 2 Jul. 2018

Was this review helpful to you?
2 out of 5

Hidden Fees

They charge everyone a $35 dollar per day MANDITORY charge for a convenience package. We didn’t know we were being charged for it, nobody told us until the end of our stay when we got the bill. This hotel is already overpriced but then they tacked on an extra $175 to our 3 day stay!

Posted by on 18 Jun. 2018

Was this review helpful to you?
4 out of 5
Pros: accommodations.
Cons: free wi fi in the rooms.
Nice hotel, close to the falls. The kids loved the pool. Was not aware that there was no parking on site and had to pay for car to be parked off site.

Posted by on 13 Mar. 2018

Was this review helpful to you?

About the Embassy Suites by Hilton Niagara Falls Fallsview

Location 6700 Fallsview Blvd, Niagara Falls, ON L2G3W6

Property Features

As a guest of Embassy Suites by Hilton Niagara Falls Fallsview, you'll find 2 spa tubs, an indoor pool, a spa tub, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center and limo/town car service. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Niagara Falls Fallsview. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Niagara Falls Fallsview was completed in 2016. This 4-star Niagara Falls hotel is smoke free.

  • 607 guestrooms or units
  • 42 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2003
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.5 km / 28.3 mi)
  • Train station: Niagara Falls Station (4.5 km / 2.8 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Niagara Falls Fallsview offers 607 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate living rooms and include sofa beds. Flat-screen televisions come with digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

T.G.I Fridays - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Keg Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests arriving or departing on NFL game day are subject to additional parking and check-in restrictions. please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.00.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: CAD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: CAD 9.95 (rates may vary)
  • Valet parking fee: CAD 60 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.