4.1 out of 5

"The hotel was wonderful and our view was fabulous. Lynn from the office was very helpful when we had WiFi issues. The only thing I was disappointed ... " More

By a verified traveller on Sat 04 Aug 2018

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Hotel Description

4-star hotel near Fallsview Casino

City center retreat

Within a 10-minute walk of this Fallsview hotel, you'll find Fallsview Casino and Scotiabank Convention Centre. Skylon Tower and Clifton Hill are also within 2 miles (3 km).

Renovated in 2016

This smoke-free hotel features 3 restaurants, 2 spa tubs, and an indoor pool. Traveling on business? Take advantage of the business center, express check-in, and valet parking. Unwind with a drink at one of the 2 bars/lounges and enjoy the free cooked-to-order breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 607 guestrooms also offer WiFi and flat-screen TVs with digital channels. Other amenities include wired Internet, refrigerators, and microwaves.

2 Queen Beds - Cityview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
C$159 per night

2 Queen Beds - Fallsview Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Jr. Presidential - Whirlpool - Fireplace - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

One King Bed - Whirlpool - Fallsview Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds (High Floor, Fallsview)

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Embassy Suites by Hilton Niagara Falls Fallsview ratings based on 220 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Niagara Falls Fallsview

Everyone (47) Couples (2) Family (10)
5 out of 5
The fallsview from the room and restaurant was amazing. The room was very clean and the front desk staff members were phenomenal.

Posted by on 22 Apr. 2019

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Comment from Hotel Management

17 May 2019 by AK.GuestAssistance

We appreciate your feedback on our hotel and hope to see you again soon!

1 out of 5
We didn't like the room service.we booked king size room with king bed but got queen size bed. Breakfast wasn't great just to get omelet the waiting time was 30 to 45 minutes. Overall i will not recommend anyone booking . We spoke to the reception was told that this is what they offer and there is nothing can be done. The response was very dry. I was disappointed after i got there.

Posted by on 14 Apr. 2019

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5 out of 5
No WiFi and parking was to high. But over all was excellent

Posted by on 20 Mar. 2019

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2 out of 5

Posted by on 18 Feb. 2019

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2 out of 5
It's clear that this Embassy Suites aims to be as basic and no frills as possible. The afternoon reception, very disappointing. Snacks include potato chips, dill pickles, carrots and pretzels. The free breakfast is nothing short of horrible. Nothing was warm or hot. Powdered eggs were soupy and disgusting. We didn't even eat there the second morning because it was so bad. We had a problem with a water leak in the room that caused the carpet to become soaking wet. It took an act of congress to get moved to another room. Some of my clothes were wet because of this. When we took our luggage to the front desk so we could be moved, I asked them if they could handle (wash/dry/launder) my wet clothes and was told they could. Upon returning in the afternoon we were informed that our luggage had been taken to the room already. When we got the the room, they'd handled the wet clothes....by leaving them soaking wet in the plastic bag they put them in. Parking is a rip-off. $60 or $80 bucks a day when you can park for $10-$15 dollars just down the road.

Posted by on 21 May 2019

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3 out of 5
Parking was ridiculous! 80 for valet and 65 to take a shuttle bus the next morning to get your car with no other option! We had to pay 10 each device for wifi. Our room wasnt ready so we had to wait an hour.

Posted by on 20 May 2019

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5 out of 5

Posted by on 14 May 2019

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Comment from Hotel Management

15 May 2019 by AK.GuestAssistance

Thank you for your review!

4 out of 5
I like the view of our room. The problem was there’s only one elevator going to our floor and it takes forever. We have to take 3 times the stairs.

Posted by on 7 May 2019

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Comment from Hotel Management

15 May 2019 by AK.GuestAssistance

Thank you for your review! We are sorry to hear you had issues with our elevators but we hope we can improve that for your next visit. We appreciate your feedback on our hotel and hope to see you again soon!

1 out of 5
There is a construction going on in room right accross my room. The construction will wake you up. Complained this to the management. I booked the fallsview room and they gave me a city view room giving a lame excuse of technical difficulties. Buffet quality is gone down. I used to love embassy suites breakfast, but this one was the worst and way too crowded. More to come ....

Posted by , from Naiagra Falls, ON on 26 Apr. 2019

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Comment from Hotel Management

17 May 2019 by AK.GuestAssistance

Thank you for your review! We are sorry you experienced issues with your stay. We appreciate your feedback on our hotel and hope to see you again soon!

1 out of 5
Will never schedule a room without a room number. Everyone checking in was asked to upgrade. I was told the normal price was $75 but the clerk would discount it to a total of $40 for the stay. He wrote on the upgrade ticket after I had signed $75 x2 or $150. The check out lady was new and said she had to charge what was on the upgrade ticket. Does Hilton pressure all guests at all of their hotels to upgrade, and not give original room numbers when reservations are made?

Posted by on 17 Apr. 2019

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Comment from Hotel Management

17 May 2019 by AK.GuestAssistance

Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. The information that you have graciously provided will be put to good use and we will improve our performance in the future. We hope that if your travels bring you back to Niagara Falls, you’ll give us another opportunity to serve you and make it right.

About the Embassy Suites by Hilton Niagara Falls Fallsview

Location 6700 Fallsview Blvd, Niagara Falls, ON L2G3W6

Property Features

As a guest of Embassy Suites by Hilton Niagara Falls Fallsview, you'll find 2 spa tubs, an indoor pool, a spa tub, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. Business amenities include a business center and limo/town car service. Tour/ticket assistance, an arcade/game room, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton Niagara Falls Fallsview. For a fee, parking is available. A complete renovation of Embassy Suites by Hilton Niagara Falls Fallsview was completed in 2016. This 4-star Niagara Falls hotel is smoke free.

  • 607 guestrooms or units
  • 42 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 2003
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Separate living room
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Airport: Buffalo, NY (BUF-Buffalo Niagara Intl.) (45.6 km / 28.3 mi)
  • Train station: Niagara Falls Station (4.6 km / 2.9 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Niagara Falls Fallsview offers 607 air-conditioned accommodations with minibars and laptop-compatible safes. Accommodations offer separate living rooms and include sofa beds. Flat-screen televisions come with digital channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily. The hotel hosts a free manager's reception daily.

T.G.I Fridays - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

The Keg Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Guests arriving or departing on NFL game day are subject to additional parking and check-in restrictions. please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.00.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: CAD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: CAD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: CAD 9.95 (rates may vary)
  • Valet parking fee: CAD 60 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.