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Grand Riviera Princess - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Riviera Princess - All Inclusive

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Creator video - submitted by Alyssa Knight Studio
Exterior
Exterior
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪19 min walk‬
  • Place, El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪21 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪44 min drive‬

Room options

View all photos for Family Club Pool Access

Family Club Pool Access

Family Club Pool Access

  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Family Club Deluxe

Family Club Deluxe | Children's theme room

Family Club Deluxe

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 59 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

7.8 out of 10
Good
(6 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite Plunge Pool

Room

Platinum Suite Plunge Pool

  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Garden View

7.8 out of 10
Good
(213 reviews)
  • Garden view
  • 55 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Pool Access (Pool View)

Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.8 out of 10
Good
(28 reviews)
  • 56 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Platinum Suite

Platinum Suite

Platinum Suite

7.4 out of 10
Good
(27 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Laguna Villa Suite

Laguna Villa Suite

Laguna Villa Suite

9.4 out of 10
Exceptional
(12 reviews)
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. El Camaleón Mayakoba Golf Course and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 19 min walk - 1.6 km
  • El Camaleón Mayakoba Golf Course - 5 min drive - 2.8 km
  • Playa del Carmen Main Beach - 10 min drive - 7.1 km
  • Maroma Beach - 16 min drive - 13.7 km
  • Xcaret Eco Theme Park - 21 min drive - 17.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Mike’s Coffee - ‬5 min drive
  • ‪Piano Bar - ‬5 min drive
  • ‪Fresco Bar - ‬18 min walk
  • ‪El Beso Pool Bar - ‬18 min walk

About this property

Grand Riviera Princess - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Riviera Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 15 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 10 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 15 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Grand Sunset Princess - All Inclusive
  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
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The price is CA $468
CA $571 total
includes taxes & fees
Mar 8 - Mar 9
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Property amenities

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Splash pad

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • Table tennis
  • Tennis lessons

Accessibility

  • No elevator

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from February 10 2026 to April 26 2026 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 2120 out of 4410 reviews
Rating 8 - Good. 1066 out of 4410 reviews
Rating 6 - Okay. 628 out of 4410 reviews
Rating 4 - Poor. 289 out of 4410 reviews
Rating 2 - Terrible. 307 out of 4410 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Freshly renovated and everything else was excellent
Stayed 7 nights in Nov 2025

10/10 Excellent

shirley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful rooms and great service! There is no need to even leave the resort. we got the deluxe and it was awesome. One thing that has nothing to do with hotel is excursions! don't waste time but this resort has everything and can point you in the right direction if you want to do anything else. I suggest isla mujeres or cozumel.
desserts from buffet
Stayed 5 nights in Dec 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
Staff was very good. At the time of our stay there was construction happening so this did affect our stay slightly. Overall beautiful resort and will be amazing once construction is finished.
Stayed 6 nights in Nov 2025

8/10 Good

Mikkel

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
clean room
Stayed 5 nights in Nov 2025

8/10 Good

Inanca

Travelled with family
Liked: Cleanliness, staff & service
Property is in renovation fave construction taking place ,overall hotel is clean staff friendly. Lots of pools beach clean
Stayed 3 nights in Nov 2025

4/10 Poor

Victor

Liked: Staff & service
Disliked: Cleanliness, amenities
When we arrived the sheets were covered in hair. Our pillows had mildew and mold covered. We also only had a use of 30% of the facilities due to renovations.
Mold on pillows
Stayed 3 nights in Dec 2025

8/10 Good

Cami

Liked: Cleanliness, amenities, property conditions & facilities
so much to do, food was excellent
Stayed 7 nights in Nov 2025

6/10 Okay

Cynthia

Stayed 5 nights in Nov 2025

8/10 Good

Jacinda

Stayed 7 nights in Nov 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

2/10 Terrible

Daniel

Stayed 4 nights in Nov 2025

10/10 Excellent

Brenda, Penticton

We had an amazing stay at the Princess Resort. The grounds were beautiful and very well kept, the staff very friendly and professional. We loved the huge buffet which had an incredible amount of delicious food. The beach area was well groomed; the moss was washing up, but they were cleaning it up right away. There was a sandy, shallow area that went out quite far in front of the beach area. Tons
Stayed 7 nights in Nov 2025

10/10 Excellent

José

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Si todo super limpio , todo el personal muy amable y la comida muy deliciosa !! Nos encantó todo !! Super recomendado
Stayed 6 nights in Nov 2025

10/10 Excellent

Marisol

Stayed 6 nights in Nov 2025

10/10 Excellent

Alex

Stayed 4 nights in Nov 2025

8/10 Good

Gabriel Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent, beautiful and great place to stay. I gave it a four because there is staff that try to give you free stuff such as massage or tour to one of the parks or islands but there is a catch. They try to sell you some type of timeshare but they call it credits and alot of money. Wasted half a day there cause she was so stubborn(manager)
Stayed 6 nights in Nov 2025

2/10 Terrible

Camille

Disliked: Cleanliness, amenities
While there were a few excellent staff members (cleaning staff, servers, bartenders), the concierge was useless. She couldn’t help with booking larger groups for dinner and when she did book a small group, she got the time wrong. Our room door didn’t close properly and some sort of animal got in, ate our snacks and left a mess. Security said they wouldn’t replace the food until an investigation happened. They never got back to us on the investigation…however maintenance did come to fix our door the next day…so clearly not out fault that the door didn’t close properly. To sum up…I’d never return to a Princess Hotel. I’ve been to many all inclusive resorts and have never encountered such absurd customer service.
Stayed 7 nights in Nov 2025

4/10 Poor

Veronica

Liked: Staff & service
Some of the pool area that should be open are closed. Only 1 buffet in the whole resort and not alot to do at night

6/10 Okay

Nadja

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
None of the amenities were available. My gold status was not honored.
Stayed 3 nights in Nov 2025

8/10 Good

Spencer

Stayed 1 night in Nov 2025

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness
The staff is amazing!!!! The restaurants were disappointing this trip 4 out of 5 places served us basically cold meals that had been sitting.
Stayed 8 nights in Nov 2025

10/10 Excellent

Robyn

Liked: Cleanliness, amenities, property conditions & facilities
We had a good stay. Wish there was more to choose from on room service but overall a good trip.
Stayed 3 nights in Oct 2025

10/10 Excellent

LLOYD

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great staff rooms always everyday
Stayed 4 nights in Nov 2025

10/10 Excellent

chadwick Louis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was very clean. I was very impressed with the food choices and the quality of the food. All the staff was exceptionally friendly and helpful..
Stayed 4 nights in Nov 2025

10/10 Excellent

Irina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place is excellent. Staff very friendly and helpful!!! Beautiful rooms and clean facilities!!!
Stayed 5 nights in Nov 2025