"I enjoyed my time in the hotel. The pools are clean and a good option to replace the beach on the days with a lot of sea weeds. I liked the food also. ... " More

By a verified traveller on Sun 19 Aug 2018

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Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Quinta Avenida and Mamitas Beach Club are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Free WiFi, balconies

Featuring conveniences like sitting areas and coffee/tea makers, the 674 guestrooms also offer free WiFi and plasma TVs with satellite channels. Other amenities include balconies, free bottled water, and ceiling fans.

Deluxe Suite, Garden View (with jacuzzi)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$286 per night

Family Club Room - Pool Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Club Room with Jacuzzi

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzis)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 130 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (41) Couples (1) Family (4)
5 out of 5
Was excellent all through out, and exceeded all our expectations. Reading some of the negative reviews prior, I was leary. Although, once experienced can definitely rate a 5 on everything, with only one exception that the beach was a bit rocky inside the water, and would definitely recommend taking water shoes next time. Overall, a beautiful place and would probably go back.

Posted by , from Hamilton on 23 Apr. 2019

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Comment from Hotel Management

23 Apr. 2019 by Sandra Galván

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

12 May 2019 by Miguel Rosales

Thank you for the feedback

4 out of 5
Grand Riviera Princess is a well thought of and laid out property. The staff I encountered went out of their way to ensure your stay is pleasurable. Twice I saw staff returning items to guests that was left behind. The food selection and quality although varied could use a slight upgrade in quality. Many items were served cold, and some meats were of a lower quality than I anticipated. Nightly entertainment was fantastic with a varied selection and a 24 hour sports bar. I would go back to this resort.

Posted by on 30 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Sandra Galván

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

5 out of 5

Posted by on 23 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Sandra Galván

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4 out of 5

Posted by on 26 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Sandra Galvan

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards,

3 out of 5
Likes: service. Dislikes: wifi only works in the lobby (not adjacent area) and in the room.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

25 Mar. 2019 by Miguel

Thank you for your comments. We will work to fix it. We hope you can return in the near future.

5 out of 5
There is plenty of things to do at this Resort, whereas you really would have no need to leave. Something for everyone

Posted by on 6 Mar. 2019

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Comment from Hotel Management

6 Mar. 2019 by Miguel Rosales

Thank you for this feed back !

4 out of 5
Everything was very nice. Very beautiful. Lots of food and drink. A little too big for my taste, but got my exercise. Only complaint is the overly pushy Royal Holiday employees selling vacation packages.

Posted by on 23 Jan. 2019

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Comment from Hotel Management

23 Jan. 2019 by Sandra Galván

Dear guest: Thank you for your 4 out of 5 rating - hopefully next time it will be a 5 out of 5 rating! Warmest regards

5 out of 5
Staff was very friendly and helpful. Rooms were clean

Posted by , from Oklahoma on 10 Sep. 2018

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Comment from Hotel Management

10 Sep. 2018 by Raul Gomez - Front Office Manager

Dear Tammy: thank you so much for your compliments about our staff being very friendly and helpful, as well as the clean rooms. We hope to host you many times in the future! Warmest regards,

5 out of 5

Nice hotel with many pools

I enjoyed my time in the hotel. The pools are clean and a good option to replace the beach on the days with a lot of sea weeds. I liked the food also. Rooms have good air temperature control and are kept clean. They just replaced mattresses ( still too hard for my comfort). The facility is very big and requires a lot of walking ( which I liked).

Posted by , from NY on 19 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Sandra Galván

Dear guest, Thank you so much for your comments! we are really glad that you found our property to be very clean and with good food ! we will share your comments with the rest of the team. We hope to see you back soon! Warmest regards,

About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

  • Access to onsite clubs included
  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Room service not included

Property Features

Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50 km / 31.1 mi)
  • Parking: Free self parking

Room Amenities

Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private balcony
  • Sitting area
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Spa Services

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.