You'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.6 mi (20.4 km) away.
A full-service spa is on site and multilingual staff is available around-the-clock at the 24-hour front desk. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 4 beachside bars. Enjoy the 8 outdoor pools and perks like free self parking and free WiFi.
24 Sep. 2023 by Ambassadors Expedia Ariana, Miguel and Cairo
Dear Rene, I hope this message finds you well. I would like to express my sincerest apologies for not meeting your expectations during your recent stay at our hotel. We greatly value the satisfaction of our guests and I deeply regret that we failed to provide you with the experience you were expecting.To ensure that this does not happen again in the future, we have internally reviewed our procedures and have strengthened our staff training in specific areas. We are committed to constantly improving to provide exceptional service to all our guests.We look forward to the opportunity to welcome you back to our hotel in the future and to show you that we can provide a much more satisfying experience. Should you decide to return, please do not hesitate to contact me personally to ensure that your stay is unforgettable.We appreciate your comments, as they help us to improve and meet our guests' expectations. If you have any other suggestions or comments you would like to share, please do not hesitate to do so.Once again, I offer my sincerest apologies and thank you for your understanding.
5 Aug. 2023 by Cairo
Good afternoon Cris, on behave of Royalton Riviera Cancun we where delighted on having you stay here with us,and sharing memorable moments, we hope to see you soon and have an excellent day.Best RegardsCairoExpedia Ambassador in house.
26 Jun. 2023 by .
Hello dear Mr./Mrs. Lance thank you very much for your comments. Have a great day!
17 Jun. 2023 by Fernanda Sánchez
Good afternoon Ayanna,thank you for sharing you experience with us. In behalf of the entire team at Royalton Riviera Cancun, we want to extend our deepest apologies since your stay was not what you were expecting and what you deserve. We might have many things to improve and make for sure that we are working hard on it. Once again our deepest apologies and appreciate your stay with us.Sincerely, Fernanda SánchezExpedia Ambassador in house
14 May 2023 by Fernanda Sánchez
Hello Jenice!Thank you for taking the time to share your experience with us, hope you finding well!RehardsFernanda SánchezGuest Services
5 Jan. 2023 by General Manager
Dear Traveler,Thank you for choosing our resort and for taking the time to share your experience with us.Regrettably, some factors of your holiday did not meet the expectations desired and we extend a sincere apology for this as our aim is always to provide exceptional experiences to each of our valued guests. We are truly humbled to have hosted you and it is our sincerest hope that you will grant us the opportunity of serving you in a future experience that will surpass your last and change any negative perceptions you may have of our resort or brand.Kindest Regards,Vladimir Mayllen
23 Jul. 2022 by General Manager
Dear Traveler, Thank you for choosing Royalton Riviera Cancun for your recent vacation and for taking the time to share your feedback with us. It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Our team works hard to meet and exceed the expectations of our guests and in order for us to improve, your concerns were shared with the team who will implement the necessary actions to avoid any recurrence We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Sincerely, Vladimir Mayllen
18 Jul. 2022 by Royalton Riviera Cancun, An Autograph Collection
Dear Michelle, We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel. Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity. We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
4 Jul. 2022 by Royalton Riviera Cancun, An Autograph Collection
Dear Katherine Thank you for having chosen our hotel as recent Vacation Destination. All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services. If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Free self parking is available.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).