See all properties

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
8 outdoor pools, free cabanas, pool umbrellas
Kayaking
Free minibar, in-room safe, desk, blackout drapes
9 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service
  • All-inclusive

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Petempich Bay
    ‪24 min drive‬
  • Puerto Morelos Town Square
    ‪25 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪23 min drive‬

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

7.0 out of 10
Good
(19 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(33 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(87 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.4 out of 10
Good
(18 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

About the area

Puerto Morelos

On the beach.At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.6 mi (20.4 km) away.

What's nearby

  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Ventura Park Cancun - 24 min drive - 21.4 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪The Grill - ‬17 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Similar properties

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 1,972 reviews
The price is CA $534
CA $539 total
includes taxes & fees
Aug 11 - Aug 12
Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 529 out of 1555 reviews
Rating 8 - Good. 339 out of 1555 reviews
Rating 6 - Okay. 272 out of 1555 reviews
Rating 4 - Poor. 174 out of 1555 reviews
Rating 2 - Terrible. 241 out of 1555 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Teresa

Travelled with group
Disliked: Cleanliness
The resort was beautiful. Food at the buffet was always the same and difficult to reserve restaurants.
Stayed 7 nights in Apr 2025

8/10 Good

Teresa, Aurora

Travelled with group
Liked: Staff & service
N/A
Stayed 7 nights in Apr 2025

8/10 Good

james

Liked: Cleanliness, property conditions & facilities
In General the Resort was cleaned and convenient place to stay. FOODS Choices like Buffet and Some Restaurant are great, Services of Local Staff was very good, they are polite and Respectful. I celebrate my Birthday to do Culinary experience, lack of instruction about payment , I got double charged aside from the Tips to Chef and Staff. The Chef was very good Karime and the other Chef, but the El Dorado Receptionist never give clear instruction about the payment so disappointing. Thats how we got Double charge. We just found out that we need to pay again on our check out. Otherwise our Resort is good.
Stayed 5 nights in Apr 2025

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
dislike, the check in process. It seems like is takes way too long.
Stayed 6 nights in Apr 2025

4/10 Poor

Amanda

Stayed 7 nights in Apr 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. I have one suggestion when the lobby is upgraded. I really enjoy my day at the Royalton. Everyone was friendly and accommodating Fortunately, Allen was not as clean as it had to sweep and mop the floor, Also, there was a leak in the top. I did not get to enjoy the tub in my room. Suggestion:Royalton needs to have a few charging stations in the lobby. In the front lobby. A place where people can charge their phones if necessary as they are waiting for their room to be ready or just in general. There needs to be a place where the guests can charge their cell phones.
Stayed 5 nights in Apr 2025

6/10 Okay

Carrie

Disliked: Cleanliness, property conditions & facilities
This is not a 5 star resort. Almost everything about it is average. Pros: Pools are great Dinner restaurants were very good. Cons: Rooms were dirty
Stayed 7 nights in Mar 2025

2/10 Terrible

Mia Bella

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The most disappointing and disgusting resort I have ever stayed at in my life. Have been all over Mexico and this one wins for the most mediocre. Bed bugs, they don’t clean the cups, constantly begging for tips (would literally says “I’m poor I need a tip) One of the workers in fact asked for a tip after MY safe with MY belongings literally stopped working. That is on the hotel to fix it, it was an inconvenience TO ME. As if I wanted to sit in the room for 3 hours out of my stay to watch the worker fix a safe that the hotel owns. Unreal. Don’t try getting a chair by the pool because you won’t find one. Left money on the nightstand the second day for the maid/workers to restock mini fridge with waters, requested that at 7:30am. Left a $10 usd bill- came back around 4:30pm to get ready for dinner and the $10 bill was taken and no waters were restocked, bed wasn’t made, trash hadn’t been cleared. Please do not stay here.
Stayed 7 nights in Apr 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! It has everything for every vacation! First time here and took the whole family, 4 of us, and had an amazing time! The staff are incredibly friendly, welcoming, and helpful. They work incredibly hard and diligently to make sure every guest feels welcome! The wife and I plan to go back just us next time to check out the Hideaway portion of the resort!
Stayed 4 nights in Apr 2025

10/10 Excellent

Michelle L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royalton Cancun was a beautiful property! Our room had a rooftop terrace with a hot tub! I especially loved the shower with 2 rainfall heads plus a handheld shower head. Staff was very fast at bringing requested items to the room (towels, water, etc). The spa services were amazing but set lower prices would be appreciated rather than having to negotiate with random people at the resort.... Nightly entertainment was wonderful with plenty of seating but not enough servers. Specialty restaurants and enormous buffet were amazing! More staff at pool bars and on the beach would be helpful. Overall I give this resort an 8 out of 10. Can't wait to see the planned improvements! We will likely return!
Stayed 6 nights in Mar 2025

8/10 Good

Timothy Gabriel

Liked: Cleanliness, staff & service
no alcohol in mini fridge
Stayed 6 nights in Apr 2025

10/10 Excellent

Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome
Stayed 4 nights in Apr 2025

10/10 Excellent

Fahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the start or the check in didn’t went as per our expectations adding to our overnight flight. But thereafter,*Victor Lopez* the Expedia Ambassador or representative at the property made our stay far more special than our expectations on our Marriage Anniversary. I’ll mention few key points for future travelers; - Honestly, we were a bit skeptical about the resort at first, seeing all the negative reviews about their Service. However we went for it anyways, because of how beautiful the property’s beach front portion was. And honestly the pools and the resort itself are very spacious and picturesque. - After actually reaching to the property, we were very relieved seeing how the property was overall in person and not just in the pictures and videos. In short, it was all you’d want on a luxury staycation or a short reality escape. - The main reason of their service related complain what we felt was fully occupied property but not enough staff to maintain or handle the crowd very fast. And there are some unnecessary strangle you to a membership kinda people who are there just to take up some necessary Staff counts. **Best Parts** ⬇️ ➡️ You can go there just for the food itself. We have been to All Inclusive Luxury Resort in Maldives too, but even their food wasn’t this good 🤌🏻💯. From their all day buffet to the Dine In Restaurants were just too good. And they have enough options for you to try out different foods every day.
Stayed 4 nights in Mar 2025

8/10 Good

Stacey Elizabeth

Stayed 7 nights in Mar 2025

8/10 Good

Chovani

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Wonderful resort no complaints at all !!
Stayed 4 nights in Mar 2025

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

2/10 Terrible

LUCHANA

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Shawna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Would stay again
Stayed 10 nights in Mar 2025

10/10 Excellent

david michael

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Francisco Noel, Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything ing was great
Stayed 3 nights in Apr 2025

4/10 Poor

Jaykumar

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The room service and customer service is worse then ever i have seen in my whole life. All employees working there as some kind of attitude towards customers. They do what they wants to do , they doesn’t care about customers. Never recommend anyone to go there.
Stayed 3 nights in Apr 2025

4/10 Poor

Hector

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go back again

The service was very bad, the food was not good, the restaurant smells bad, the drinks were terrible, nobody answer the front desk phone, I will never go back to this hotel!!
Stayed 4 nights in Mar 2025

10/10 Excellent

nildaliz

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2025

6/10 Okay

Gina

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service
The service at this resort is not good. Many nights, we waited over 30 minutes to order a drink at dinner and another 30 to order our meals. And that was after a ridiculous process of waiting up until Midnight when dinner reservations open for booking. They need a lot of work in the restaurant and bar operations. It was much worse than when I was there 3 years ago.
Stayed 6 nights in Mar 2025