"We loved everything about Royalton Riviera except for the steakhouse. We liked all of the food that we tried but the ribeye steaks were thin, fatty an ... " More
On the beach
At this Puerto Morelos property, you'll be within 9 miles (15 km) of El Tinto Golf Course and 12 miles (20 km) of Ventura Park Cancun. Puerto Morelos Town Square is 12.6 mi (20.4 km) away.
All-inclusive
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 4 beachside bars. Enjoy the 8 outdoor pools and free perks like buffet breakfast and free self parking.
24 Mar. 2024 by Expedia Ambassadors
Dear Steven. Thank you for sharing your review on your recent stay. We are glad to learn you had a great experience at our resort. This is everything we strive for! Thank you for your preference, we look forward to seeing you again. Kind regards
7 Mar. 2024 by Expedia Ambassadors
Dear Piffany ,Thank you very much for taking the time to share with us your review about your stay at Royalton Riviera Cancún. We are very sorry for what happened during your stay, we will contact the departments involved in order to improve the service.It is only through feedback such as yours that we can improve our services and offer our guests a stay according to their needs.Best regards
8 Feb. 2024 by Guest Services Management
Dear DonnaWe are delighted to hear that you had a wonderful stay with us at Royalton Riviera Cancun! Our dedicated staff takes great pride in providing exceptional service to all our guests. We strive to maintain a warm and welcoming atmosphere that ensures a memorable experience for everyone. Thank you for your kind feedback and visit.Luxury Regards
6 Feb. 2024 by Guest Services Management
Dear IyndaThank you for sharing your experience on your vacation at Royalton Riviera Cancun. It is very unfortunate to read your feedback and know your stay did not live up to your expectations. Your opinion will help us to improve our services since we have the goal of offering the best experience to our guests. I will share your comment with the concerned departments. We hope in the future you will allow us to welcome you once again and change your perspective.Luxury Regards
17 Dec. 2023 by Expedia Ambassadors
Dear Mr.Thomas it makes us really happy that you had an amazing time here with us and ,taking back home unforgettable moments that you will cherish for a lifetime, we hope you visit us again in a near future.
30 Nov. 2023 by Expedia Ambassadors
Dear Florat family, its been a honor having you here with us generating new unforgettable moments and generate new amazing memories, we are working on renovating the hotel so that next time you will not encounter the same details and you can enjoy more your stay, hope you visit us in a near future and we wish you and your family the best and a lot of blessings.
14 Oct. 2023 by Royalton Riviera Cancun, An Autograph Collection
Good afternoon dear guest.We apologize for the delayed response.We will contact you with the post travel deparment in order to followup your case.Best regards,
24 Sep. 2023 by Ambassadors Expedia Ariana, Miguel and Cairo
Dear Rene, I hope this message finds you well. I would like to express my sincerest apologies for not meeting your expectations during your recent stay at our hotel. We greatly value the satisfaction of our guests and I deeply regret that we failed to provide you with the experience you were expecting.To ensure that this does not happen again in the future, we have internally reviewed our procedures and have strengthened our staff training in specific areas. We are committed to constantly improving to provide exceptional service to all our guests.We look forward to the opportunity to welcome you back to our hotel in the future and to show you that we can provide a much more satisfying experience. Should you decide to return, please do not hesitate to contact me personally to ensure that your stay is unforgettable.We appreciate your comments, as they help us to improve and meet our guests' expectations. If you have any other suggestions or comments you would like to share, please do not hesitate to do so.Once again, I offer my sincerest apologies and thank you for your understanding.
5 Aug. 2023 by Cairo
Good afternoon Cris, on behave of Royalton Riviera Cancun we where delighted on having you stay here with us,and sharing memorable moments, we hope to see you soon and have an excellent day.Best RegardsCairoExpedia Ambassador in house.
26 Jun. 2023 by .
Hello dear Mr./Mrs. Lance thank you very much for your comments. Have a great day!
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
Available in all rooms: Free WiFi , High-speed internet access
Available in some public areas: Free WiFi , Internet access in public areas - high speed
Free self parking
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Contactless check-in and contactless check-out are available.