For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"The staff was fabulous. Michele, the activities director, made our pool time fun. We looked forward to our time with Michele every day. Raul took
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Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.
All-inclusive
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. Enjoy a meal in one of the 10 restaurants and perks like free WiFi.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and plasma TVs with cable channels.
Royalton Riviera Cancun Resort & Spa - All Inclusive ratings based on 30 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive
Everyone (13)Couples (5)Family (9)
5 out of 5
The staff was fabulous. Michele, the activities director, made our pool time fun. We looked forward to our time with Michele every day. Raul took great care of us on the beach. Allen was great at announcing the shows and the shows were so fun. Our favorites was the breakdancing. The food was wonderful. The pools were fabulous. Everything was well maintained. It was our favorite family vacation.
Posted by a verified traveller on 9 May 2021
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Comment from Hotel Management
10 May 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
2 out of 5
Pros: The spa was amazing, I felt transformed when I left. Food, not bad.
Cons: The property was set back from the road and surrounded by two hotels being built or torn down. There was construction going on everywhere and no notice was given. We reserved an ocean view with jacuzzi and could only see the kiddie pool and hotel across from us. I went down to the front desk with my confirmation and was told by Hector that I was in an ocean view, so I showed him the video and pictures I had taken. He then told me that to get an actual ocean view room would be $600 more and they wouldn’t have one till the next night. Also the jacuzzi was a small bathtub. I called Travelocity that night and in the morning and was told to go back to the front desk. The lady there said everything had been taken care of and we could check into our new room at 4. We did get an ocean view with jacuzzi, it had to be drained and refilled every time we wanted to use it so we had lukewarm water. The decking the jacuzzi was on broke under me and I was bruised from foot to knee. We requested maintenance and they showed up as we were heading to check out. There is no bathroom, the tub, sinks and shower are out in the open with a curtain to pull. There is a water closet. Being with my 16 year old twin girls and husband the bathroom situation was very uncomfortable. Tried to book excursions with hotel they make you tour their jewelry store and agreed to stay there 35 min, then their tequila place.
Posted by a verified traveller on 12 Apr. 2021
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Comment from Hotel Management
14 Apr. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
2 out of 5
Not sure what occurred during our trip, but the sounds of fire alarms could be heard daily, and for long periods of time. There appeared to be no urgent issue, seemed odd and disrupted the serenity of vacation.
I’ve traveled extensively to all inclusive resorts in Jamaica, Punta Cana, Mexico and have never seen a beach in this poor condition. I was shocked to see a large band of sea weed, even more shocked when nothing was done to address it all week long. By the end of the week, the smell was horrible and the beach was unusable, even for a morning walk. I cannot believe this was not addressed daily. This is an absolute management failure.
My son’s room had issues with broken pipes, flooding and sewage.
THE BIRDS! I cannot believe this hasn’t been highlighted more. The sheer quantity of birds that swarm the property. There has to be technology that will keep the birds away safely and not allow them to disturb quests. If you’re not going to control them. There has to be sufficient staff to clean daily. The bird waste on loungers, pool beds, patio railings, and umbrellas. Not to mention guests. I cannot imagine this is sanitary and how horrible of a guest experience to be attacked at lunch by a swarm of birds, we saw this daily. The poop was everywhere.
Posted by a verified traveller on 5 Apr. 2021
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Comment from Hotel Management
6 Apr. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
Regards.
5 out of 5
Highly recommend very nice resort all inclusive free food & drinks all day you can’t beat it
Posted by a verified traveller on 25 Feb. 2021
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Comment from Hotel Management
27 Feb. 2021
by Online Communications Manager
Dear guest
It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it.
Luxury Regards
5 out of 5
This was my first time at Royalton and it was ABSOLUTELY AMAZING!!!! I loved it! The rooms are very clean. Staff is super nice and always answering any question you have. There’s lots of activities to do during the day and at night there’s always a show. I highly recommend this Resort!! 10/10!!! Can’t wait to go back!
Posted by StephanieL, from San Antonio, Texas on 14 Aug. 2020
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Comment from Hotel Management
14 Aug. 2020
by Online Communications Manager
Dear StephanieL en
It feels very rewarding to hear that our services have gone beyond our client’s expectations.
We are pleased you enjoyed your stay and were well looked after by the team here at Royalton Riviera Cancun. We look forward to welcoming you again.
Luxury Regards,
3 out of 5
The property is massive and very nice. The rooms are clean and the property is well maintained. The food is about the same as every other all-inclusive property in Cancun, bland and the drinks are weak. The pillows are flimsy and the blankets are thin. Room service here is awful don’t even waste your time. They never show up. Another issue we had was with people reserving seats at the pool for HOURS and the staff doing nothing to patrol this. If you are not out at the pool with a towel by sunrise good luck finding a place to sit. The staff for the most part was very nice and tried to be accommodating. The staff that the front desk on the other hand could care less about any of your issues. The casino is small but never gets crowded so it’s a nice escape. The gift shops are very over priced which is to be expected especially since there is no completion anywhere in walking distance. Getting a late check out is virtually impossible but you can use a hospitality room that has a shower and couch for 30 minutes If you have a late check out. Overall this property is just OK and we most likely will not return to this location or any of its sister properties.
Posted by LolaNicole, from Pittsburgh PA on 24 Feb. 2020
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Comment from Hotel Management
25 Feb. 2020
by Online Communications Manager
Dear LolaNicole
We appreciate your continued feedback in regards to the ongoing issues surrounding the “Reserving of sun loungers”, out of common courtesy to other guests this practice is not permitted in the Resort, therefore we will be enforcing this policy by removing any unattended items left on the sun loungers or Bali Beds.
Luxury regards
3 out of 5
Posted by a verified traveller on 8 Feb. 2020
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Comment from Hotel Management
10 Feb. 2020
by Online Communications Manager
Dear guest
We would like to extend our thanks for your visit.
Hoping to receive you again in sunny at Royalton Riviera Cancun.
Luxury regards
5 out of 5
The staff was amazing, the resort was beautiful. This is the best trip we've had. The salon service, the wedding coordinator, i mean, everyone was wonderful. We will be back.
Posted by Ruben&Maria on 30 Jan. 2020
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Comment from Hotel Management
30 Jan. 2020
by Online Communications Manager
Dear Ruben&Maria
It was a great pleasure welcoming you to Royalton Riviera Cancun.
We are delighted to read that you spent a most wonderful holiday with us and found the staff and the Resort very pleasant.
Luxury Regards
5 out of 5
Posted by a verified traveller on 29 Oct. 2019
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Comment from Hotel Management
30 Oct. 2019
by Online Communications Manager
Dear guest
We would like to extend our thanks for your visit.
Hoping to receive you again in sunny at Royalton Riviera Cancun.
Luxury regards
1 out of 5
Everything was going well until the 2nd to last day of our stay. The hotel and the excursion company (nexus) are both owned by a Canadian company. The hotel persuaded us into using Nexus to book our excursion. We we were told that our excursion would be a 6 hour trip that included parasailing, lunch, snorkeling (for amateurs), and shopping. The excursion cost $99 each so of course we took it. The excursion ended up not having parasailing. The captain of the boat mentioned that the hotel lies about this to everyone. The snorkeling was not for amateurs, it was done in 24 feet water. And the most disappointing part, the trip was not 6 hours it was 10. We missed an entire day at the resort and was lied to about the excursion. We asked for our money back and they hotel and company refused to give it to us. The staff gave us the run around until we left. We were passed from department to department with no resolution. In the process of being passed around we saw a rat by the buffet. The staff member laughed it off and said he has seen worse like an alligator. When I arrived back to the US I became ill. My doctor said that I picked up a bacteria from the food while I was there. So what started off like Heaven ended up like Hell. It took a week and a half for me to be healthy again.
Posted by AveRay, from Atlanta, GA on 27 Sep. 2019
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Comment from Hotel Management
20 Nov. 2019
by Online Communications Manager
Dear Guest: We noted you had a bad experience with your travel agency, and this event may change your perspective of your entire stay, we hope to receive you in the future to enjoy our facilities at the resort. Luxury Regards.
About the Royalton Riviera Cancun Resort & Spa - All Inclusive
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Onsite live performances included
Theme parties included
Airport transfers not included
Laundry/dry cleaning services not included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Scuba diving lessons not included
Tennis lessons not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Property Features
Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
840 guestrooms or units
4 levels
10 dining venues
3 bars on the beach
3 bars by the pool
3 swim-up bars
12 bars or lounges
Built in 2014
Casino
Nightclub
Coffee shop
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Free water park access
Number of outdoor pools - 8
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 3
Children's club (free)
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.1 mi)
Room Amenities
Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Private balcony
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer available
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
Service animals not allowed
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
You should know
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
