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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
4.5-star beachfront property near Moon Palace Golf Club

Choose dates to view prices

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Creator video
9 restaurants, breakfast, lunch, dinner served; international cuisine
8 outdoor pools, pool umbrellas, sun loungers
Free minibar, in-room safe, desk, blackout drapes

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

View in a map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
  • Place, Moon Palace Golf Club
    ‪15 min drive‬
  • Place, Petempich Bay
    ‪24 min drive‬
  • Place, Puerto Morelos Town Square
    ‪25 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View

  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View

  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

9.2 out of 10
Wonderful
(7 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

View from room

Luxury Suite Ocean View with Terrace Jacuzzi

7.4 out of 10
Good
(34 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View

8.2 out of 10
Very good
(10 reviews)
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out

7.8 out of 10
Good
(56 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

7.6 out of 10
Good
(44 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

View from room

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite

7.4 out of 10
Good
(91 reviews)
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Swim Out Diamond Club

7.0 out of 10
Good
(19 reviews)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View Diamond Club

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Junior Suite Ocean View Diamond Club

8.4 out of 10
Very good
(8 reviews)
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential One Bedroom Suite Diamond Club

  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

8.0 out of 10
Very good
(13 reviews)
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout drapes

Luxury Family Suite Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout drapes

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

10.0 out of 10
Exceptional
(1 review)
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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Puerto Morelos
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.4 out of 5, Excellent, 343 reviews
The price is CA $634
CA $634 total
includes taxes & fees
Oct 27 - Oct 28
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About the area

Puerto Morelos

On the beach.Stay at this Puerto Morelos property and you'll be within 9 miles (15 km) of El Tinto Golf Course and 16 miles (25 km) of Puerto Morelos Town Square.

What's nearby

  • Xoximilco - 14 min drive - 10.6 km
  • Moon Palace Golf Club - 15 min drive - 11.2 km
  • Puerto Morelos Beach - 21 min drive - 17.8 km
  • Petempich Bay - 24 min drive - 14.7 km
  • Puerto Morelos Town Square - 25 min drive - 21.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Diamond Club Bar - ‬15 min walk
  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪the cave - ‬18 min walk
  • ‪Grand Central Buffet - ‬16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5-star beachfront property near Moon Palace Golf Club
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 833 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Meeting rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 833 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 2,321 reviews
The price is CA $439
CA $445 total
includes taxes & fees
Oct 28 - Oct 29
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Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 12 slot machines
  • 3 outdoor tennis courts
  • 8 gaming tables
  • 8 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Casino
  • Children's pool
  • Fishing
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Motor boating
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Water skiing
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 18 2025 to December 6 2025 (completion date subject to change). The following areas are affected:
  • Business center
  • Front desk
  • Guestrooms
  • Hallway
  • Lobby
  • Meeting facilities
  • Swimming pool
  • Water park

Alternate facilities will be available offsite during the renovation.

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 518 out of 1537 reviews
Rating 8 - Good. 335 out of 1537 reviews
Rating 6 - Okay. 273 out of 1537 reviews
Rating 4 - Poor. 172 out of 1537 reviews
Rating 2 - Terrible. 239 out of 1537 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper
Stayed 1 night in Jul 2025

10/10 Excellent

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 6 nights in Jul 2025

6/10 Okay

Arturo

Disliked: Cleanliness, staff & service, property conditions & facilities
The service was horrible
Stayed 5 nights in Jul 2025

6/10 Okay

Arturo

Travelled with family
Disliked: Staff & service, amenities
The property very nice. The service terrible the food not very good..will not go back.
Stayed 5 nights in Jul 2025

4/10 Poor

Karen

Travelled with family and small children
Disliked: Staff & service
Some Of the staff was rude. Room service was not good. Lack of entertainment place.not enough restaurants. Only one buffet. I didn't see any one do bug treatments to the grounds. The beach was horrible. You couldn't get into the water because it looked dirty. The water wasn't pretty.
Stayed 5 nights in Jul 2025

6/10 Okay

Candy

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My stay at Royalton Riviera was good. My family and I stayed for 6dys. Check-in was good. We are Expedia gold members so we had a separate VIP check-in process. It’s basically a separate room with snacks this property is not a VIP property so no extra perks here. I did my research and found a lot of negative reviews saying a smell coming from the resort like sewage and rooms deteriorating with leaks and mold but decided to give it a try anyway. We did have a problem with a leak in our room which maintenance quickly fixed other than that room was nice. We got a swim out which is nice but it was pretty deep which was not ideal if you have small kids. Food was the best part we enjoyed all the restaurants Agave was my favorite the shrimp tacos were great. Kids liked the Italian restaurant. Staff was for the most part friendly we did encounter a few staff members that were not friendly. Overall a decent stay. Resort will be going under construction in Aug. hopefully they fix all the issues with the rooms and the smell. We will be giving the resort another try once they reopen after the renovation.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful.
Stayed 5 nights in Jul 2025

8/10 Good

Sergio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort! I didn’t get to check out all the restaurants, but the buffet was okay. Room service should have more options, but still good. Everyone is friendly and helpful. I would suggest renting a car as the location is very remote and taxis are very overpriced!!
Stayed 5 nights in Jul 2025

10/10 Excellent

Angelique

Stayed 6 nights in Jul 2025

6/10 Okay

Nancy

Liked: Staff & service
We love the kids pool area, the buffet had lots of options and the food was delicious. We booked an ocean view room but they gave us the main pool view, which was annoying cause we had a toddler with us and the nightly entertainment was loud and would be on till 11:15pm, so our daughter couldn't sleep (we did bring a white noise machine). The kids indoor playroom was nice and clean. The staff was friendly and kind
Stayed 7 nights in Jul 2025

4/10 Poor

Khounthavy

Liked: Property conditions & facilities
We stayed at the Royalton Riviera Cancun at the end of June, after having an amazing experience at the Royalton in Punta Cana the year before. Based on how much we loved our previous stay, it felt like a no-brainer to book with the same resort brand again. The room in Cancun was beautiful—we had a swim-out suite, which I would absolutely recommend. It felt private, convenient, and was definitely a highlight of our trip. However, we were disappointed with the food, especially the buffet. Many of the items, particularly seafood and condiments, looked like they had been sitting out too long by the end of the day. It honestly looked unsafe to eat, and I’m confident we would’ve gotten sick if we had. Cancun itself was beautiful, and there were parts of the trip we enjoyed. But the food quality, lack of transparency, and overall staffing experience would definitely make me think twice before returning to this resort.
Stayed 6 nights in Jun 2025

6/10 Okay

Ashley

Stayed 5 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Sleiman

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience overall, definitely coming back
Stayed 6 nights in Jul 2025

10/10 Excellent

Marzeena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

6/10 Okay

Ramzey

Disliked: Cleanliness
Stayed 10 nights in May 2025

10/10 Excellent

CESAR DEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente 👍
Stayed 9 nights in Jul 2025

10/10 Excellent

SAHIL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms

It was amazing. The rooms should have had better view, and people should not be paying extra money for a good view while rooms were empty.
Stayed 4 nights in Jul 2025

8/10 Good

Yu Cong

Liked: Amenities
Stayed 5 nights in Jun 2025

4/10 Poor

dimitri

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service was terrible... the Zen restaurant felt like a sauna inside ... the bedrooms were really hot... and they give little bracelets that easily rips off and then u have to pay $150 Ive been to many all inclusives hotels and this one was the worst by far
Stayed 4 nights in Jul 2025

2/10 Terrible

Monica, Philadelphia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I recently stayed at your resort and, unfortunately, had multiple disappointing experiences that affected the quality of my stay. Most significantly, the air conditioning in our room was not working for the entire duration of our stay. The resort smells of mildew. Despite reporting it, no effective solution was provided. The room was uncomfortable, especially in the heat, and it made it very difficult to relax or sleep. Additionally, we had a frustrating experiences at Score and Hunter Restaurant. We waited over 1 hour and 15 minutes for our meal, with no communication or apology from the staff at both restaurants. When the food finally arrived at Hunter it was lukewarm and not up to standard. In an all-inclusive resort, we expected a higher level of service and quality, and unfortunately, this was not delivered. At Score, our orders were taken and we waited over an hour for nothing, not even a beverage, we just left in disappointment. Given these issues particularly the lack of air conditioning I’m requesting a partial refund or compensation for the inconvenience and discomfort we experienced during our stay. I hope you will take this seriously, as these problems significantly impacted our vacation. We were celebrating our god son’s birthday and this was my son’s first time in Mexico. I could go on and on.. Thank you for your time and consideration. Sincerely, Very Disappointed
Cold, Fatty, Dry Brisket
Macaroni & Cheese
Stayed 3 nights in Jul 2025

6/10 Okay

Anthony

Travelled with family
Liked: Amenities
The establishment is gorgeous, what’s done of it. It’s obvious there is work going on. The resort felt very safe, family friendly, and was quiet though. As for what I didn’t like. 1. Resort felt very understaffed, in the dining establishments we wouldn’t see our waiter for at least 30 minutes sometimes. (Terrible) At the pool right below the main lobby 2 waiters for easily 250 people at the pool. (Really?) 2. Resort has only 2 ATM machines? Here’s the kicker, both broken at the same time? No money for guests. Told come to front desk at certain time, they would have. Go and nothing. Told return later at another time. Return and now I’m sorry we already ran out! (Very inconvenient) 3. Pools close at 7pm. (Never heard of that before)
Stayed 5 nights in Jul 2025

8/10 Good

Ashishkumar

Stayed 3 nights in Jul 2025

8/10 Good

monica may

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, I found that the staff was not particularly friendly during my stay. This impacted the overall atmosphere and made it difficult to fully enjoy the otherwise stunning property. Additionally, making dinner reservations proved to be quite a challenge, and once we arrived for our reservation, it took over two hours before our food was served. This level of delay was unexpected and disappointing. I believe your property has great potential, and I would have enjoyed the experience much more had the service been more attentive and welcoming. I hope this feedback is helpful, and that future guests will benefit from improvements in these areas.
Stayed 5 nights in Jul 2025