"Loved the folks working really hard, their appreciation of tips, their willingness to do anything for us.
There were some shortages of popular beer
...
"
More
Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.
All-inclusive
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 4 beachside bars. Enjoy a meal in one of the 9 restaurants and perks like free WiFi.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino ratings based on 45 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Everyone (14)Couples (9)Family (19)
1 out of 5
NO FUNCTIONING A/C SYSTEM DURING MY WHOLE STAY IN A DIAMOND CLUB OCEAN VIEW LUXURY SUITE! Yes that is correct! NO A/C. No one offered any remedies. I could not sleep well and it was agonizing to be in the room during the day. Just paying for the top
level service that is their Diamond Club. Was told several times that the A/C would be fixed...finally told me to write a email to customer service. Which I did before the end of my stay. Over a month later no email or phone call in response. NOTHING!
I've been around the world and stayed on many different properties. This being the worst customer service ever. I even made the effort to call customer
service several times to no avail. They keep on passing me to different locations. At one point they even gave me a phone # to a cookware company with a similar name (Diamond Club Cookware). TERRIBLE!
Never had to write a complaint until now. This is really frustrating. Hard to believe the parent company is Marriott. They usually hold their properties to the highest standard.
Another supposed benefit to the Diamond Club was a personal butler during your stay. She gave us a brief tour of the location...aprox. 20 minutes. Never saw her again. Tried to contact her later...nothing.
Now for the good...the Bartenders were very friendly with great service...and you have access to premium brand liquors. The restaurants were nice with above average food.
Posted by Kenneth, from DEBARY on 23 Jul. 2022
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Comment from Hotel Management
23 Jul. 2022
by General Manager
Dear Traveler,
Thank you for choosing Royalton Riviera Cancun for your recent vacation and for taking the time to share your feedback with us.
It is regrettable to learn that we delivered less than an incredible experience throughout your stay. Our team works hard to meet and exceed the expectations of our guests and in order for us to improve, your concerns were shared with the team who will implement the necessary actions to avoid any recurrence
We hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.
Sincerely,
Vladimir Mayllen
1 out of 5
Terrible. I reached out to the property by phone and via message on atleast 4 different occasions no answer or response. Once i arrived The property had a bunch of nasty looking cats running around looking malnourished! Since when is that a normal thing? The Mosquitoes were horrible even with bug repellent. No matter what the bugs are all in the rooms even with Fumigation! Unfortunately, the gift shop charges $15 for a small bottle of repellent. My room smelled of mildew, switched rooms, same smell. Terrible. The ocean was disgusting brown with lost of seaweed. The all inclusive drinks don't even get you buzzed, clearly they gave us juice/water. Billards was listed as an amenity we looked forward to, lies, they didn't have it. The room service says 24hrs, lies. The casino was complete garbage, very small, only 3 available tables, and you have to pay for drinks there. Doesn't make any sense! My boyfriends straw hat mysteriously disappeared from the room, how low can you be! Overall it was such a waste of money, the property is so boring. I thought they would have lots of activities to partake in, nope, just boring. I can't believe this place is considered a 5 star hotel by Marriott, so disappointed.
Posted by Michelle on 17 Jul. 2022
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Comment from Hotel Management
18 Jul. 2022
by Royalton Riviera Cancun, An Autograph Collection
Dear Michelle,
We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel.
Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity.
We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
2 out of 5
Great/Okay resort for families and little ones. Me and my husband came with our one year old daughter. She loved all kids activities and water park. Decent food options HOWEVER!!!!
Hotel is pretty outdated , rooms are outdated ( seems like things are falling apart / kind of dirty IMO … we found a bag of drugs in our room ).
We requested a crib for our room and our daughter screamed at the thought of getting in it . They gave us a crib from the 70s.
They stated no reservations are needed for the restaurants however wait can be over an hour ( makes more sense to have reservations especially when your with little ones that are very impatient ) no AC in the restaurants. Your literally sweating your life away while eating.
Some workers are very rude and some are very nice ( as long as you tip them good )
There’s tons and tons of mosquitos everywhere ( i completely understand as it’s Mexico but we got attacked left home with blisters ) there’s huge cockroaches along the property especially at night. ( Never seen this at a resort ) Alcoholic drinks kind of suck unless your at the restaurants. There’s a lot of cabanas along the property however you gotta snag them EARLY! ( 6-7am early )
Beach SUCKS!!!! super dirty. Lots of seaweed everywhere and water looks brown !
Hope this helps the next family.
Posted by Katherine on 2 Jul. 2022
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Comment from Hotel Management
4 Jul. 2022
by Royalton Riviera Cancun, An Autograph Collection
Dear Katherine
Thank you for having chosen our hotel as recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
1 out of 5
Don't waste your time. Two-star resort priced like a four-star. I think I encountered maybe three employees the entire time we were there that seemed like they cared about their jobs and their guests.
Posted by Brandon on 21 Jun. 2022
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Comment from Hotel Management
23 Jun. 2022
by Royalton Riviera Cancun, An Autograph Collection
Dear Brandon,
We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel.
Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity.
We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
5 out of 5
Posted by Luis on 14 Mar. 2022
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1 out of 5
Room service stole $300 from my purse and hotel never followed back up with me as they said they would! I will NEVER stay there again nor would I recommend! Room wasn’t even cleaned properly stains on walls just very unsatisfied with my stay!
Posted by Tiari on 21 Jan. 2022
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Comment from Hotel Management
21 Jan. 2022
by Royalton Riviera Cancún Resort & Spa
Dear Traveler
We want to thank you for having taken the time to share your feedback with us regarding your recent vacation experiences at our hotel.
Be assured that all information/comments have been received with great interest and will be used constructively to improve and perfect areas of opportunity.
We invite you to contact us personally prior to any near future arrival, as we want you to feel welcome at our hotel.
5 out of 5
Posted by Miguel on 1 Jan. 2022
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4 out of 5
Posted by Jeffrey Mitchell on 28 Dec. 2021
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5 out of 5
Posted by Derrick on 20 Dec. 2021
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4 out of 5
Loved the folks working really hard, their appreciation of tips, their willingness to do anything for us.
There were some shortages of popular beers which was kind of shocking. Also some waits at a restaurant or two which weren't ideal. Forgivable things.
The worst I can say was the lack of information. We weren't told that a lobster tail in any eating establishment was an upcharge in an all-exclusive resort - what? And we had to learn about things as we went... nobody told us we'd have to surrender our precious bracelets personally on the way out, nor that we'd be charged $95 each if the precious things that were horrendously poorly attached got lost (we retied every day to prevent this)
Posted by Colin Anthony on 18 Dec. 2021
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Comment from Hotel Management
18 Dec. 2021
by Royalton Riviera Cancún Resort & Spa
Dear Traveler
Thank you for having chosen our hotel as recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
About the Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Onsite live performances included
Theme parties included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Scuba diving lessons not included
Tennis lessons not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Property Features
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
840 guestrooms or units
4 levels
9 dining venues
4 bars on the beach
2 bars by the pool
3 swim-up bars
3 bars or lounges
Built in 2014
Casino
Nightclub
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Free water park access
Number of outdoor pools - 8
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 3
Children's club (free)
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
, High-speed internet access
Available in some public areas:
Free WiFi
, Internet access in public areas - high speed
Room Amenities
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Private balcony
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Down blanket
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer available
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This steakhouse specializes in international cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts Visa, Mastercard, American Express, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Service animals not allowed
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
