For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"I liked the hotel a lot, the people were always very friendly, the only thing they need to pay more attention to is room service, it doesn't have much
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Within 12 miles (20 km) of this property, you'll find Cancun Country Club and Ventura Park Cancun. Puerto Morelos Town Square is 12.7 mi (20.4 km) away.
All-inclusive
This all-inclusive property features free water park access, a casino, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. Enjoy a meal in one of the 10 restaurants and perks like free WiFi.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Other amenities include balconies, MP3 docks, and plasma TVs with cable channels.
Royalton Riviera Cancun Resort & Spa - All Inclusive ratings based on 41 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Royalton Riviera Cancun Resort & Spa - All Inclusive
Everyone (16)Couples (6)Family (15)
5 out of 5
I liked the hotel a lot, the people were always very friendly, the only thing they need to pay more attention to is room service, it doesn't have much variety and everything was always cold. And in the desserts work more on it.
Posted by a verified traveller on 29 Jul. 2021
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Comment from Hotel Management
29 Jul. 2021
by General Manager
Dear Traveler,
Feedback from all our guests is welcomed, as it creates an opportunity for us to improve our service in the future.
We're happy you were able to enjoy your All-In Luxury® vacation with us, despite a few aspects which may have made it a little less than perfect. With that said, we have acknowledged your concerns and intend to make good use of your feedback.
We certainly look forward to welcoming you in the near future.
Sincerely,
Alfonso Lopez
1 out of 5
Pools were nice. Some staff was not as friendly. One lady at the Hideaway check in entered into a staring contest with me, bar tender by pool was hateful, and no early checkin. We flew all morninh and had to wait around for 7 hours. Will never stay here again.
Posted by a verified traveller on 23 Jul. 2021
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Comment from Hotel Management
24 Jul. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
5 out of 5
The staff at the Royalton Riviera were kind, helpful, and went above and beyond to ensure a truly memorable stay! The bar and restaurant staff were quick, efficient, and consistent with the drinks and food. While some of the facilities were older, there were maintenance crews working to fix it up constantly. I would highly recommend this resort for your next stay!
Posted by a verified traveller on 7 Jul. 2021
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Comment from Hotel Management
12 Jul. 2021
by General Manager.
Dear Traveler,
We're beyond happy to have met and exceeded your expectations. You truly enjoyed every aspect of the resort and made lifetime memories here.
Your feedback is appreciated and we do hope you, your friends and your family, visit us again in the near future. Thank you for staying with us.
Warmest Regards
Alfonso Lopez
1 out of 5
I WOULD never stay at a Royalton owned property ever again! Not only that, I will ensure I do my best to make sure no one else does either. We had 30 people in our group. All booked different ways, direct, Travelocity, Hotels.com, travel agent. Not one experience was better than the other. Everyone got sick from the food, our pool floaties were covered in smudge from dirty pools, the staff didn’t care what your concerns were. The managers did nothing to accommodate any questions, concerns or recommendations. Everything fell on deaf ears. We tried EVERYDAY to talk to someone we could express our concerns with and no one cared.
Posted by a verified traveller on 30 Jun. 2021
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Comment from Hotel Management
30 Jun. 2021
by General Manager.
Dear Traveler,
First of all, please allow me to thank you for choosing to stay with us at Royalton Riviera Cancun. It is disappointing to hear that we were unable to meet your expectations. Your experience is certainly not up to our standards. Your feedback is extremely valuable to us. Rest assured that your comments are taken serious and follow up toward corrective action is swiftly underway.
We hope you can give us a second chance in order to change your opinion about our service.
We remain at your service.
Sincerely,
Alfonso Lopez
5 out of 5
Posted by a verified traveller on 9 Jun. 2021
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Comment from Hotel Management
19 Jun. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
5 out of 5
Large but very well staffed and maintained resort. Good choice
Posted by a verified traveller on 4 Jun. 2021
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Comment from Hotel Management
5 Jun. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.
5 out of 5
Posted by a verified traveller on 2 Jun. 2021
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Comment from Hotel Management
13 Jun. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.
5 out of 5
Posted by a verified traveller on 1 Jun. 2021
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Comment from Hotel Management
11 Jun. 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to your arrival.
5 out of 5
I liked that there were three different pools. We mostly stayed at the pool that wasn't so busy. You could hear when they had pool events if you wanted to attend but we stayed at the pool that was quiet. The staff was friendly and very helpful. This was our first trip with our three children and they loved it! Very kid friendly.
Posted by a verified traveller on 29 May 2021
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Comment from Hotel Management
30 May 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
4 out of 5
The resort was clean, comfortable, friendly staff for the most part. Food at the restaurants was just ok. The dinner buffet was the best food I had on the resort my entire stay. Drinks were water down & they different serve shots at the pool side bars. Bartender said I’d have to buy the entire bottle. Check in & out process is way too long. Overall though it was a nice resort
Posted by a verified traveller on 21 May 2021
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Comment from Hotel Management
21 May 2021
by Royalton Riviera Cancún
Dear Traveler
Thank you for having chosen our hotel as a recent Vacation Destination.
All customer feedback shared on this platform is of great importance to us as we always want to improve and perfect our services.
If you should decide to visit us in the near future, we invite you to contact us personally prior to the arrival.
About the Royalton Riviera Cancun Resort & Spa - All Inclusive
Surcharge for premium or imported alcoholic beverages
Minibar (all beverages included)
All onsite activities, and facilities and equipment included
All non-motorized water sports included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Onsite live performances included
Theme parties included
Childcare not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Scuba diving lessons not included
Tennis lessons not included
Onsite entertainment and activities included
Local beverages and soft drinks only
Property Features
Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Royalton Riviera Cancun Resort & Spa - All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 10 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 swim-up bars, and 12 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club, and a children's pool. Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.
840 guestrooms or units
4 levels
10 dining venues
3 bars on the beach
3 bars by the pool
3 swim-up bars
12 bars or lounges
Built in 2014
Casino
Nightclub
Coffee shop
Kid's club (free)
Supervised kid's activities (free)
Childcare (surcharge)
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Cabanas by the pool (free)
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Pool or billiards table
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Free water park access
Number of outdoor pools - 8
Children's pool
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis courts - 3
Children's club (free)
Babysitting or childcare (surcharge)
Arcade/game room
Playground on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Transport
Airport: Cancun Intl. Airport (CUN) (16.3 km / 10.1 mi)
Room Amenities
Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. 49-inch plasma televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.
Private balcony
Jetted tub
Stocked minibar (free)
MP3 dock
In-room dining (24 hours)
Plasma television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Rainfall showerhead
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Hair dryer available
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Gourmet Marche - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Zen - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Hunter Steak House - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Grazie Italian Trattoria - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Open daily.
Taj - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Manicures and pedicures
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
Pets and service animals are not allowed at Royalton Riviera Cancun Resort & Spa - All Inclusive
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
No onsite parking is available. This property accepts credit cards and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
Service animals not allowed
Cash or credit card deposit required
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Hotel Names
Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive
You should know
Pets and service animals are not allowed on site.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
