For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 9 restaurants. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.
Free Internet, balconies
The 591 guestrooms offer free WiFi and free wired Internet, LCD TVs with satellite channels, and free minibar items. Furnished balconies, room service, and premium bedding are also available.
Ocean Coral & Turquesa - All Inclusive ratings based on 130 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Ocean Coral & Turquesa - All Inclusive
Everyone (40)Couples (6)Family (12)
4 out of 5
The property layout with all the restaurants near each other was easy to navigate. The cappuccinos at Mike’s coffee were tasty. I bought bags of their Mexican coffee from there to bring home as gifts and for me to drink. Price for beans was cheap! The property is spacious and does not seem / feel crowded. We tried several restaurants but mainly stuck with the big buffet. It had so many options. Lots of seafood too. The homemade bread there was delicious. Poncho was the nicest server, so attentive and genuine. Bertolo was great there too. The surprise employee who we ran into several times was Albierto (H10 premium). He was super knowledgeable about local culture/art/history. He’s a keeper. The large pool was clean and warm and relaxing. The 4th floor ocean view room we were in had stunningly beautiful views all day long. Having the Marina restaurant with ocean views next to the pool for lunch was a nice surprise too. The staff were all so nice, even those cleaning the rooms. The one thing we would change would be to make pads available for the lounge chairs for all, not just the privilege guests. It’s too bad about the ocean seaweed issue now as the ocean was the color of Lake Erie all the way out to the reef. Beside that, all good here and great prices too. We will be back to snorkel the reef and bike tour Puerto Morelos soon. ¡Gracias!
Posted by ERIC, from Westerville OH on 3 Nov. 2019
Was this review helpful to you?
Comment from Hotel Management
4 Nov. 2019
by asist dir
Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had such a great time in our resort. It is really rewarding to read that you had such a good time in our hotel with our hard working, friendly staff. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
5 out of 5
Best experience ever. The hotel, the staff, the food, everything was perfect.
Posted by Freddy on 10 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
13 Sep. 2019
by The Ocean Coral & Turquesa Management
Thank you for choosing us as your holiday destination. We look forward to receive you again! Warm Regards
5 out of 5
Everything was fine. Only annoying thing is how they hound you upon check in about the timeshare stuff. Other than that, everything was wonderful! Would come back. Note that the ocean is full of seaweed! Note the resorts fault. They clean the beach every morning, but by early afternoon, it’s covered again.
Posted by a verified traveller on 8 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
9 Sep. 2019
by asist dir
Dear guest, Thank you so much for choosing OCT as your hotel of destination in the Riviera Maya. It is great to read that you had a great time in our resort. We would like to thank you for taking the time to leave your valuable comments on this page. And we look forward to receive you again in our hotel. Best Regards, The Ocean Coral & Turquesa Management
5 out of 5
Posted by a verified traveller on 6 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
6 Sep. 2019
by The Ocean Coral & Turquesa Management
Dear. Mr. Richard thank you for choosing our beautiful property as your holiday destination. We appreciate your feedback. Warm Regards.
3 out of 5
Posted by a verified traveller on 14 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
16 Aug. 2019
by asist dir
Thank you for the score, although without a comment it is not possible to understand your evaluation. Warm regards Ocean Coral and Turquesa
2 out of 5
The poop is crowded. Aggressive soliciting at the reception area. Unexpected fee when checking in.
Posted by a verified traveller on 10 Aug. 2019
Was this review helpful to you?
Comment from Hotel Management
13 Aug. 2019
by Oliver Palomo
Hello, sorry for this issues, we want to know if you report this to the guest service people
4 out of 5
Faraway from the airport, but in general is a good hotel yo be with the family .
Posted by a verified traveller on 29 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
29 Jul. 2019
by asist dir
thank you for your comments
1 out of 5
Needing drinks you have to hunt somebody down..
Jacuzzi they don’t have one they have one but it’s in the spa section and you have to pay extra to use it and it doesn’t even work..
Pools close early...
Foods OK..
Check in time was horribly long wait like an hour and a half
Wait
Posted by a verified traveller on 26 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
29 Jul. 2019
by Oliver Palomo
hi, sorry for this issues you present in our hotel, unfortunately like you mention we don't have a jacuzzi and we never offer something like that as well the reason have extra cost the jacuzzi in the spa is because this place is a external company. In case for drinks sorry for recieve this comment about no budy help you, i pass the information to our manager from food and beverages
5 out of 5
Advice best for family with kid's. Best v.i.p services.
There is so much for everyone. The food is amazing and drinks. The best of all is bar pool and entertainment.
Worth every penny. Dont look further.
If you want to be spoiled book here. 5 stars .
Posted by Ikamau, from Austin TX on 26 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
26 Jul. 2019
by asist dir
thank you for your comments!
3 out of 5
I like the kids pool, the music, the open areas and the rooms.
What I didn't like was reception service. It took almos 50 minutes to check in, only one person at the front desk. Almost an hour to check out, again, only one person in front desk. This should be unacceptable when is high season during summer.
Posted by a verified traveller on 12 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
15 Jul. 2019
by asist dir
thank you for your comments, we are going to pass to the involve areas.
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Scuba diving lessons not included
Windsurfing equipment not included
Aerobics classes/lessons included
Dancing classes/lessons included
Onsite entertainment and activities included
Gratuities included
Additional gratuities accepted
Food and beverage restrictions apply
Surcharge for premium or imported alcoholic beverages
Surcharge for bottled wine
Minibar (all beverages included)
Room service during certain hours
All onsite activities, and facilities and equipment included
Onsite live performances included
Theme parties included
Property Features
Ocean Coral & Turquesa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the sand beach. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. This 4-star Puerto Morelos property is smoke free.
591 guestrooms or units
3 levels
21 buildings
9 dining venues
5 bars or lounges
Built in 2008
Bar by the pool
Swim-up bar
Coffee shop
Deli
Kid's club (free)
Childcare (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Conference center
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Terrace
Garden
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Ocean Coral & Turquesa - All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.
Private balcony (furnished)
Stocked minibar (free)
In-room dining (limited hours)
LCD television
Satellite channels
Movies for purchase
Coffee maker
Luxury bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Food & Drink
Blue Moon - This fine-dining restaurant serves dinner only.
Route 66 - This restaurant specializes in American cuisine and serves dinner only.
Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only.
Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only.
Room service (during limited hours) is available.
Spa Services
Number of treatment rooms 6
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Thalassotherapy treatments
Hydrotherapy treatments
Sauna in spa
Steam room in spa
Massages
Hotel Policies
Check-in
Check-in time ends at 5:30 AM
Check-in time starts at 3 PM
Minimum check-in age is 18
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 2 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
No rollaway/extra beds available
Fees
Guests will be asked to pay the following charges at the property:
Sanitation services: MXN 20 per night
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
Christmas Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: MXN 800 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa - All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral & Turquesa - All Inclusive All-inclusive property
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Green / Sustainable Property This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
