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Ocean Coral & Turquesa All Inclusive

5.0 star property
5-star beachfront property near Puerto Morelos Beach

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Photo gallery for Ocean Coral & Turquesa All Inclusive

Poolside bar
10 restaurants, breakfast served, local and international cuisine
Privilege Master Suite
Aerial view
Couples treatment rooms, sauna, steam room, body treatments

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Room service

Explore the area

Map
Super manzana 12, Lote 1-05, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪16 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Junior Suite Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Royal Master

Privilege Royal Master

Privilege Royal Master

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe Sea View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe Sea View

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Garden View

Junior Suite Garden View | View from room

Junior Suite Garden View

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Ocean View

Privilege Junior Suite Ocean View | Terrace/patio

Privilege Junior Suite Ocean View

  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar

Daisy Junior Suite Familiar | View from room

Daisy Junior Suite Familiar

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Daisy Junior Suite Familiar Sea View

Premium bedding, free minibar, in-room safe, desk

Daisy Junior Suite Familiar Sea View

  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Honeymoon Suite

Privilege Honeymoon Suite

Privilege Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Master Suite

Privilege Master Suite

Privilege Master Suite

  • 89 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Junior Suite Garden View

Premium bedding, free minibar, in-room safe, desk

Privilege Junior Suite Garden View

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Superior Deluxe

Premium bedding, free minibar, in-room safe, desk

Junior Suite Superior Deluxe

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Puerto Morelos

Beachfront retreat .Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Beach - 16 min walk - 1.4 km
  • Crococun Zoo - 4 min drive - 2.8 km
  • Ojo de Agua Beach - 5 min drive - 4.3 km
  • Puerto Morelos Town Square - 6 min drive - 4.6 km
  • Petempich Bay - 11 min drive - 4.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Market Cafe - ‬3 min walk
  • ‪The Kitchen Table - ‬10 min walk
  • ‪Bordeaux Restaurant - ‬16 min walk
  • ‪Sports Bar - ‬14 min walk
  • ‪Sensai - ‬6 min walk

About this property

Ocean Coral & Turquesa All Inclusive

5-star beachfront property near Puerto Morelos Beach
Ocean Coral & Turquesa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking is available.

This 5-star Puerto Morelos property is smoke free.

  • 593 guestrooms or units
  • 4 levels
  • 21 buildings
  • 10 dining venues
  • 6 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Ocean Coral & Turquesa All Inclusive offers 593 accommodations, which are accessible via exterior corridors and feature free minibar items and safes. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is provided daily.

Despacio Spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

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  • Hot tub
  • All-inclusive
  • Spa
4.0 out of 5, Very good, 578 reviews
The price is CA $387
CA $387 total
includes taxes & fees
Jul 7 - Jul 8
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Property amenities

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Shopping center shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV with satellite channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Coral
Ocean Coral All Inclusive
Ocean Coral All Inclusive Puerto Morelos
Ocean Coral Puerto Morelos
Ocean Coral & Turquesa Hotel Puerto Morelos
Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
Ocean Coral Turquesa All Inclusive Puerto Morelos
Ocean Coral Turquesa Puerto Morelos
Ocean Coral Turquesa
Ocean Coral And Turquesa
Ocean Coral Turquesa All Inclusive
Ocean Coral & Turquesa All Inclusive Puerto Morelos
Ocean Coral & Turquesa All Inclusive All-inclusive property

Ocean Coral & Turquesa All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1168 out of 2352 reviews
Rating 8 - Good. 634 out of 2352 reviews
Rating 6 - Okay. 308 out of 2352 reviews
Rating 4 - Poor. 148 out of 2352 reviews
Rating 2 - Terrible. 94 out of 2352 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angie, college point

Travelled with family
Liked: Cleanliness
I booked this hotel based on reviews from Google and Travelocity. It is advertised as a 5-star hotel, but based on the food selection and hotel amenities, it falls more into a 3.5/4-star category. The buffet is limited, with only one section offering Mexican-themed food — and unfortunately, the guacamole was absolutely terrible. The rooms are average; for a room with two beds, they provided only one small tube of toothpaste and a single toothbrush. drinks were wayyyy to sweet. On the positive side, most of the staff are attentive and informative. The aquatic show was the only highlight of our stay.
Stayed 4 nights in May 2025

10/10 Excellent

Douglas

Stayed 4 nights in Apr 2025

6/10 Okay

Sarah Marie

Travelled with family
Liked: Cleanliness
I liked the property fine, I had issues with getting into the room and locked out for many hours than disturbed by construction on the lock on the main sore and adjoining door. Bags were not picked up upon departure. I tried talking to the concierge for Expedia and they did not help, I emailed oceans and they have not responded. I would appreciate follow up from someone. Thank you.
Stayed 4 nights in Mar 2025

10/10 Excellent

Monica

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property and well maintained. There's plenty of food options all through the day and night. If you want just a snack or a full meal. There are no limits to a sit down meal at a restaurant, as compared to other all inclusive restrict you to 3 sit down meals, as compared to a buffet meal. The pool bar, particularly Gustavo, was friendly and had an amazing mix of drinks up their sleeve. Overall a really good vacation at this resort, worth every $.
Stayed 7 nights in Mar 2025

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and worked really hard… you could tell they have to put up with a lot of bad tourists so if you treat them with respect and kindness they do the same to you
Stayed 4 nights in Mar 2025

8/10 Good

Angelena Lee

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really loved this property and definitely would've given it five stars, had it not been for a very bad encounter at Ocean Burger, When we arrived, the entire area was roped off. I saw an open entrance on the backside and assumed that was correct. As soon as we entered in that way, the waiter, Francisco, aggressively threw his hands at us, and pointed to the other entrance, which as I said was roped off. A completely inappropriate response, as there was no signage stating to wait there. We then sat down and he came to take our order. We began by giving him a drink order, he then rudely interrupted us and said he was only there to take food orders. Again something we had no way of knowing.my husband then began to place our orders as he usually orders for the whole table and Francisco put his hand up to him and looked at me and pointed as though he needed me to order first. The last and final straw was when my daughters came to meet us. One of them had a swimsuit on with a dress swimsuit cover-up. He would not let her in. Even though directly next to us was a women eating wearing a bikini with no cover up. This was the last straw and I was furious by this point and let him know. He then told me I needed to calm down. After he treated us like dirt for a half hour and then was rude to my teenage daughters. That I won't stand for. Miguel at Ocean Burger, however, was a delight, as was every other member of the staff. But in all honesty. Francisco soured our entire experience.
Stayed 3 nights in Mar 2025

6/10 Okay

Terri

Liked: Staff & service, amenities
Would rather be on a bus line or be able to walk to other places!
Stayed 6 nights in Mar 2025

10/10 Excellent

Trenten

Stayed 4 nights in Feb 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at the Ocean Coral & Turquesa. The food was decent - Mexican was definitely our favourite. Had Expedia VIP benefits and got an upgrade to a renovated room (lovely), late checkout and a concierge who booked our restaurant reservations each night. That was awesome because I was a bit nervous after reading reviews that people couldn’t get reservations. We never once had an issue and ate in a different restaurant each night. The late checkout was nice. The hotel staff were awesome, super friendly and quite accommodating. We used the bowling facility and had a massage/reflexology session that was awesome. The pools were great - we didn’t have privilege and were all adults so we had access to two pools - one with the swim up bar and the other quieter pool. No complaints. It’s a bit tough to get a pool chair - people reserve them with towels early and they’re all spoken for by 7:30 am (even though there is a policy not to). The beach was really nice. Lots of activities - we were sceptical but the silent dance party was so fun! Overall our stay was great and I would go back again.
Stayed 7 nights in Mar 2025

8/10 Good

Neftali

Stayed 4 nights in Mar 2025

8/10 Good

Barry William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the whole the property is very good, clean, well maintained and very good food choice. What we didn't like was that the staff did not follow the policy of removing towels from sun loungers after half an hour of non-use. This meant many sun loungers sat for hours not being used, yet were unavailable to those that needed them. There were not enough available to everyone.
Stayed 11 nights in Feb 2025

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part my experience was excellent, the resort had many dining options to choose from. The bartenders and waiting staff were excellent. There were three pools to benefit all age groups. The beach however, was a disappointment. As much as they tried to keep it clean from the seaweed it was everywhere. I went there for the beach however ended up by the pool all week. The main buffet staff was OK but we had to ask for beverages and cutlery every time we went to the buffet. We felt a bit ignored, I believe that is something they need to improve on. Overall, we had a good time and the kids had lots of fun at the pool.
Stayed 7 nights in Mar 2025

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Xochilt Marina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Darryl John, Mississauga

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi, we had a very nice vacation at this resort. All the staff were extremely friendly and went the extra mile to make sure we were all well taken care of. Gustavo in the pool bar was excellent and even when very busy made sure everyone was always taken care of quickly and with a wide selection. Reception staff were always willing to help with any questions from getting us checked in and out efficiently, with currency exchange requests, and with requests for fixing issues in the room when requested. The room itself was very spacious and comfortable, including the balcony and beds. Some areas that could be improved was ensuring all buildings have working elevators (our building was out of service but we saw many others in service), the teen room was under maintenance so not available and would have been great when it rained or during peak day sun. In addition, the water pressure was sometimes spotty in the evening especially the hot water, and one evening when our breaker needed resetting we were unable to reach the front desk by phone but were able to walk down and get assistance. Also, for restaurant reservations via the web portal, we found availability very challenging as it opened for selection at 8am but by 8:15a most spots were filled. the excellent concierge service to get booking for our larger group of 10 most days which was great. While most food was very good, we did find sometimes that it was blander than we were expecting though there was always a wide
Stayed 7 nights in Mar 2025

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful and they really have considered everything. The hardworking staff put the 5th star on the map. For us, the service really made that difference; whether it was the fun bartenders like Juan, the knowledgeable sommelier Augusto, the hilarious hombres at the Italian Terrace, the super friendly cleaning ladies, the hardworking baristas at Mike's, every service experience was top notch. I need to give a special kudos to the Security Staff who were there to help me find something extremely precious to me at 5:30AM. We would definitely return to Oceans🤗
Stayed 5 nights in Mar 2025

8/10 Good

Teodor

Travelled with family and small children, Travelled with group
Liked: Amenities
Okay
Stayed 6 nights in Mar 2025

8/10 Good

alexandru

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The water is supposed to be a little bit warmer in the pool and you guys posted. They have a hot tub, but they don’t have outside the Jacuzzi.
Stayed 7 nights in Mar 2025

10/10 Excellent

anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fantastic property and staff, all the way around! Food was top notch, facilities were clean, super beautiful and the beach was fantastic. Would stay here again in a heart beat:)
Stayed 3 nights in Feb 2025

8/10 Good

Adina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze. Not to long and the conceierge was able to explain to us the hotel/ restaurants and amenities. Booking a restaurant that needed a reservation was a bit tricky. You needed to be up before 8 AM to book and you need to be really quick at it lol. You need to use their app for this. I booked this hotel because I saw on the Expedia app that there was a hot tub on site and a sauna and steam room. But do not be fooled. You need to pay extra for these amenities. There are three large pools and one kid pool. The water are cold and all of them. The main restaurant is buffet style. The food is OK. I wouldn’t consider the food to be amazing. The staff at the hotel they were all extremely friendly. The beach water does have seaweed, and the beach is filled with it. They do try their best to clean it, but not every single day. Also, there is an environmental fee that is charged every day you stay at the resort it’s not much it’s about 2 to 3 dollars which is not included in the price that you paid for the hotel
Stayed 7 nights in Mar 2025

10/10 Excellent

Lowell Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Ivan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff, delicious food 😋
Stayed 9 nights in Mar 2025

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartenders at the pool bar, Antonio, Gustavo, Alejandro, Hilda, Semima, and Henry were great
Stayed 4 nights in Mar 2025

8/10 Good

Daina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff are lovely. I showed up in the afternoon and it was too late to reserve the special restaurants. I ordered an online Caribbeanlobster dinner that was on special, at about four pm. I received an email that they had received the order and waited around three hours, I checked on the app and there was no order even though I had received an email confirming it. So that evening I went to the buffet since it was getting late. At that time, I also let them know my phone wasn’t working. Next morning, I realized that I didn’t insert my charger on my phone and my phone was dead and I had no phone access. So I cannot make reservations for special restaurants. I was able to go to the front desk and report that and they did find me a seat at one of the restaurants. It was a very nice dinner. They gave me something called ocean cash. That I could’ve used on a dinner or a spa service in which I was planning to use for my dinner that never came. So that was a such a disappointment. All in all, the amenities are very nice. The place is kept clean, the staff are wonderful, bonus that they have cats in the area that you can give treats to. Evening entertainment was fun. Pools are beautiful. The beach was lovely. Kind of small, lots of seaweed, but still enjoyable. The eating situation was the only thing I found a little stressful. I did mention the problems at checkout, and did feel a little brushed aside. I don’t know if my concerns made it beyond the front desk.
Stayed 2 nights in Mar 2025

2/10 Terrible

Kristin

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was my second time staying at this resort and my last! The hotel was very run down! Our room fridge was never stocked with alcohol but two days! When we called, they argued and stated that it was. Our fridge didn’t work properly. No one ever told us about the complimentary spa services for privilege! The food was horrible, minus the steak tacos at the bistro! The property is in great need of upgrades! Lots of safety hazards around the resort! The privilege lounge had two amazing bartenders named Angel and Jose and that was the highlight of our trip! Never had towel service or privilege chairs on the beach or at the pool! Never had anyone ask us for a drink near the pool. Very disappointed, and especially for what we paid! We didn’t even have linens in our room for two days! No snacks either! What a shame! We will never be back, so lesson learned! We did make some complaints, but not one single person cared!
Stayed 1 night in Mar 2025