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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

4 outdoor pools, free cabanas, sun loungers
Ruby Suite | View from room
4 outdoor pools, free cabanas, sun loungers
Amber Room
Breakfast, lunch, dinner served; international cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • On private beach
  • Hot tub
  • Parking included

Explore the area

View in a map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪14 min drive‬
  • Place, Puerto Morelos Town Square
    ‪17 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Room Standard with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Standard with Sea View

  • 43 sq m
  • Sea view
  • Sleeps 3

View all photos for Double Room Standard with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Double Room Standard with Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • 43 sq m
  • Sea view
  • Sleeps 4

View all photos for Family Room -5 guests- Superior with Side Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Family Room -5 guests- Superior with Side Sea View

  • 50 sq m
  • Partial sea view
  • Sleeps 5

View all photos for Room Superior with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Superior with Sea View

  • 54 sq m
  • Sea view
  • Sleeps 2

View all photos for Room Premium with Sea View

Premium bedding, pillowtop beds, free minibar, in-room safe

Room Premium with Sea View

  • 56 sq m
  • Sea view
  • Sleeps 2

View all photos for Agatha King

Agatha King

Agatha King

8.8 out of 10
Excellent
(128 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Amber Room

View from room

Amber Room

9.4 out of 10
Exceptional
(36 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

8.6 out of 10
Excellent
(168 reviews)
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

8.0 out of 10
Very good
(62 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

9.0 out of 10
Wonderful
(9 reviews)
  • 75 sq m
  • 2 bedrooms
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

9.8 out of 10
Exceptional
(21 reviews)
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Amber 2 Queen beds

View from room

Amber 2 Queen beds

10.0 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.4 km
  • Puerto Morelos Beach - 14 min drive - 6.4 km
  • Ojo de Agua Beach - 17 min drive - 9.2 km
  • Puerto Morelos Town Square - 17 min drive - 9.6 km
  • Moon Palace Golf Club - 27 min drive - 15.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Le Chique - ‬7 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Frank & Lola's Italian Trattoria - ‬6 min drive
  • ‪Spoon - ‬7 min drive
  • Lobby Bar

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Sensira Resort & Spa Riviera Maya – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Hot tub
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Shopping
  • Table tennis
  • TV in common areas
  • Waterslide
  • Yoga classes
  • Ziplining

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 43-inch flat-screen TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.79 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1148 out of 2188 reviews
Rating 8 - Good. 521 out of 2188 reviews
Rating 6 - Okay. 245 out of 2188 reviews
Rating 4 - Poor. 136 out of 2188 reviews
Rating 2 - Terrible. 138 out of 2188 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Salomé

Stayed 5 nights in Sep 2025

6/10 Okay

Travis

Stayed 7 nights in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

2/10 Terrible

Yohannes

Stayed 4 nights in Sep 2025

6/10 Okay

Isaias

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lo Bueno Las instalaciones del hotel son impresionantes. Todo muy limpio, habitaciones muy cómodas… Muchas atracciones y entretenimiento para niños. Las bebidas del bar son muy buenas!!! Lo Malo La Comida del buffet es muy poco variada y no es de la mejor calidad, entiendo que era temporada baja pero deben mejorarla pues es una pena que con tan buenas instalaciones tengan una propuesta gastronómica tan limitada. Los restaurantes a la carta no impresionan, el snack de la playa fue lo único bueno en cuanto a la comida. El aguachile es excelente!!! Lo Mejor El entrenamiento y el servicio son clase aparte… EXCELENTE!!! El entrenamiento es Super!!! Especialmente el señor de animación Angel Calzada, no pude irme del hotel sin preguntarle su nombre pues realmente ANGEL ES EL ALMA DEL HOTEL!!!”” El servicio que recibimos de parte de la Señora Karina ( por si me confundí con su nombre recuerdo que ella usa lentes y tiene pelo negro) en el buffet principal en horario de desayuno y almuerzo fue uno de los mejores que hemos recibido!!!
Stayed 3 nights in Sep 2025

2/10 Terrible

Anya

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever. We were a family of 7 (4 kids and 3 adults) Upon checking in - we saw that the kids pool area is closed for renovation and they tried saying that they have an extra area in the pool for kids. This was not the case. There was no where mentioned when we were booking that they were renovating. In the pool the steps are not noticeable and my kids hurt their feet and shins multiple times giving them bruises and bleeding into the pool. The smell the from the ocean was absolutely awful!!! It’s was like rotten eggs with sulfur combined. They don’t bother at all cleaning the seaweed. The ocean water was just brown and honestly really looked like an oil spill or something. The smell extended into the room - my family got sick within the first hour of being there. Kids started to puke. The room had a water leak that left a puddle in our room and you can see mold growing in the corners. Called to have someone come fix it, no one came. The rooms need major renovations!!! Dinner options are very limited - like 2 restaurants and you have to reservations. As you can imagine, you can’t make reservations on your first night. It’s very overpriced for such a poor quality of this resort. The manager was avoiding us and didn’t want to fix anything at all, was told that he was in a meeting, but we saw him eating in the Buffett. Was promised a refund but that didn’t happen. We have been to multiple resorts - this was the worst service and quality ever.
Stayed 7 nights in Jun 2025

8/10 Good

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stinking Beach
Stayed 3 nights in Sep 2025

8/10 Good

John J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay overall was very good. The staff was great and always friendly and helpful. They would go out of their way to get you whatever they could. The facilities they have are good, the restaurants are good as well. The pools are great and the kids look is also a great place to allow the little ones to play. It's a bit off the beaten path and a smaller resort. Nothing is exceptional but nothing was bad either. The room was clean and had a nice view. The beach was basically unusable with the sargassum and the water wasn't clear or great looking. Not their fault as this was a very bad season for sargassum and they did a decent job at trying to keep it clean. Overall very pleased.
Stayed 6 nights in Sep 2025

10/10 Excellent

HOUSSEIN mohammad, DEARBORN

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this resort. First time and will be returning. 5 night 6 day stay and we felt like we could definitely have stayed more and not got bored. Soo many activities for the kids to do. It’s a good sized resort furthest thing from you will be a 7 minute walk. Not too big nor too small. Kids had a blast and always something to do. Coffee was great. (Virgin) drinks were great! A heady amount of vegetarian options available. The gym was well equipped for any of your workout needs. Samantha lead a rebounding class and BOY was it challenging. Zenia lead Zumba and we worked up a sweat! Rained for a day during our stay and we didn’t feel it because of all the other activities available. Kids club did a fantastic job at keeping the kids occupied. Haven’t even returned home and I had to get this review in. Such a great experience 10 out of 10.
Stayed 5 nights in Sep 2025

10/10 Excellent

Maritza

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great however there was sargassum in the beach so we were unable to get in . The food was amazing and the staff very friendly and helpful
Stayed 6 nights in Sep 2025

6/10 Okay

Marco

Liked: Staff & service
Disliked: Cleanliness
Beach
Stayed 3 nights in Sep 2025

10/10 Excellent

Vanessa Garcia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fue muy conveniente para mi estancia, el kids club le encanto a mi hijo y el cafe expresso estaba delicioso, ademas que me atendieron muy amables todo. Asi que aunque habia mucho sargazo y no se podia disfrutar el mar, disfrutamos la estancia. GRACIAS
Stayed 4 nights in Aug 2025

8/10 Good

Shanae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is family friendly - loved the kids play area and she yoga/gym by the disco club. Staff played a role in this. Hotel is amazingly clean. It rained and it still stayed clean as staff was available round the clock. Even while dining they are actively cleaning. You make a mess, they sweep the floors, re-arrange your table - you name it. Less than 30 minutes drive from the airport. They don’t provide a shuttle service with the package but there’s a separate service offered by Amstar that operates out of the hotel lobby that can be provided - I found this very helpful for the round trip to and from airport and for excursions. It makes you feel safe. They are on time with airport shuttle and tours. The hotel staff even helped to ensure you get on the right shuttle back to the airport. Restaurants: They have a main buffet - everyday service. Their Mexican themed night was great. Otherwise, the buffet is mainly the same with a few changes to some proteins, but protein, fruits, cheeses, breads, yogurt, cereal, smoothies - freshly done on spot, ice cream, liquor, juices, tea and other sides are all available! They have three main restaurants otherwise to choose from - another Mexican specialty, Steakhouse & Italian. I must add, IVAN from the Steakhouse was so warm - he made the service experience amazing! Offered great food and drink options to choose from. He understands how you want your steak. Conversational and helped to take photos. There’s a tea house on site too!
Stayed 3 nights in Sep 2025

10/10 Excellent

FNU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids friendly
Stayed 6 nights in Sep 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butlers Joao and Humberto did an awesome job! Clean room and excellent staff. Food was not good first few days but last few days was excellent. My husband was in love with the fried calamari. We had a tropical storm during our which was no fun for our stay but I’m sure it’s beautiful if you have the sunshine.
From our room
Relaxing
On the beach relaxing
Having snacks
Stayed 5 nights in Sep 2025

8/10 Good

Dina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Great pool choices. Overall clean.
Stayed 5 nights in Sep 2025

8/10 Good

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean and the staff was friendly! Great pools, good food! I would recommend this resort to a family looking for a great holiday.
Stayed 3 nights in Sep 2025

2/10 Terrible

Young ho

Disliked: Cleanliness, staff & service, property conditions & facilities
nothing to enjoy
Stayed 6 nights in Sep 2025

10/10 Excellent

shameeka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful for families. They cater to children of all ages. They even have a cinema that plays different movies everyday. The only down side, it is in Spanish with English subtitles. The staff are exceptional and helpful. The food was ok. They also have adult only sections if you want to be excluded from the children at the hotel. Beat experience ever. Would definitely go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Randal

Stayed 4 nights in Aug 2025

8/10 Good

Yaroslav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 10 nights in Sep 2025

10/10 Excellent

Jenart

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensira Familia

This resort is so beautiful 10/10. The lobby is breathtaking, the ambience is giving vacation vibes. and smells so good aromatherapy. I got the amber room with the Jacuzzi it was so beautiful and right next door was the amber lounge. Daily housekeeping was 24/7 The buffet for breakfast, lunch, and dinner is excellent so many options. The rodeo steakhouse is very appetizing as well reservations needed. There are Mexican restaurant reservations needed, Italy restaurant reservations needed, and coffee/ tea shop. the staff is very welcoming everyone treats you like a family here, big shoutout to Sensira team Marcos, Rafael, Humberto, Bellmar, Ruperto, Tony, Eva, Karina, Julio, Cristian, Alexzender, Suri, Angye ,Elisa, Angel, Angel Chocolate , Ana. Thank for a nice stay and I'l definitely be back again. Also the resort is family friendly and 4 outdoor pools / cold plunge. Only this for me was the ziplining was closed for maintenance and there is a spa for full services massages and gym. So many fun things to do here.
Breakfast , Lunch , Dinner Buffet
Swim up pool bar
Live entertainment
Entertainment
Stayed 5 nights in Sep 2025

10/10 Excellent

Zhongcheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort beautiful layout swimming pool in ocean front with breathtaking views. Portrait view from my suite don’t have to step outside sunrise in my face every single morning and moonlight every night while you enjoy your indoor Jacuzzi. All staff members are so friendly treat you like a family. Specially the butler service since the day when you check in and last day, checking out, they’ve been taking care of your on daily basis whatever you request they will provide. Overall, me and my wife really enjoying this place nothing to complain and we’re planning Be back next year.
Stayed 6 nights in Sep 2025

10/10 Excellent

Haniah

Stayed 4 nights in Aug 2025

10/10 Excellent

Yuen Ching Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Excellent services
Stayed 5 nights in Aug 2025