4.2 out of 5

"From the moment we arrived at El Cid we received excellent service. Our room was wonderful! It overlooked both the ocean from a distance and the lagoo ... " More

By a verified traveller on Wed 28 Mar 2018

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Hotel Description

All-inclusive beachfront property with 2 outdoor pools

Beachside getaway

Within 2 miles (3 km) of this Puerto Morelos property, you'll find Ojo de Agua Beach and Artisans Market. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).

All-inclusive

This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. Bring the family and enjoy the free kid's club, children's pool, and playground.

WiFi, balconies

Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include WiFi, minibars, and room service.

Luxury Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite (One Bedroom Suite Platinum)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 6 Max

Standard Suite

Bed Count 2 King Beds Maximum Occupancy 8 Max

Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 84 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Everyone (14) Couples (1) Family (3)
5 out of 5

Posted by on 12 May 2019

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Comment from Hotel Management

15 May 2019 by Your Guest

thank you very much for taking a minute of your time to qualify our service and facilities through this website.We feel honored to conclude in your review that you had an excellent vacation experience at our resort. Best regards, Iván Bringas El Cid Resorts.

4 out of 5
With the exception of the front desk personnel and the sales “sharks” , the staff at El Cid were exceptional. You can diffenetly tell who the members were as our vacation progressed.

Posted by , from Indiana on 17 Feb. 2019

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Comment from Hotel Management

20 Feb. 2019 by Dear guest,

First of all, I wish to thank you for granted our resort the opportunity to host you during this recent visit to the Riviera Maya. We are very glad to identify that you had a pleasant vacation with us, however, we are very sorry for the inconveniences occurred with our staff, your comments are truly important for us and we will make sure of properly follow up your feedback with the head of the area and correct this important deviation in our service soon. We hope to have the pleasure of welcoming you back in the near future. Best regards, Iván Bringas El Cid Resorts.

2 out of 5
Too pushy on the time share Too hard or impossible to make dinner reservations at restaurants that were half empty every night food inconsistent. Restaurant Delores was wonderful pool buffet was a disaster quality wise.

Posted by on 8 Jan. 2019

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Comment from Hotel Management

12 Jan. 2019 by Dear Guest

I hope you are well and enjoying a lovely Wednesday afternoon. I would like to offer a sincere token of gratitude and appreciation for giving us the opportunity to be your hosts. I am sorry that the membership presentation and dining experiences were a sour note on this recent vacation at our resort. We adhere to the highest customer service etiquette and train all our staff on when to take no for an answer. It is clear that this was not that case here. Our aim is to make people happy, delighted and optimistic, never has it been our intention to anger or frustrate our guests. Rest assured your comments do not fall on deaf ears and we will follow up on these important opportunity areas in our service. With all kindness and respect, we humbly invite you to revisit any of our El Cid Resorts where we will gladly welcome you with open arms. Warm regards, Iván Bringas El Cid Resorts.

5 out of 5
Great food (coffee wasn't that good), helpful staff, nice accommodations. Beach has shade, a bit rocky, might need water shoes.

Posted by on 4 Jan. 2019

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Comment from Hotel Management

4 Jan. 2019 by Dear guest,

First of all, I would like to thank you for sharing your comments in base this past visit to our resort. We are glad to identify that all in all you had a wonderful vacation experience, nevertheless, it is a shame to know about the negative details which prevented your holiday of an excellent getaway. Our resort is located in front of one of the largest reef in the Mexican Caribbean and this is one of the reasons because our beaches tend to be rocky.On the other hand, it will be a pleasure to take into account your feedback and shared with our food and beverage manager with the aim to correct this deviation in our quality service. It will be an honor to have the pleasure to greet you again in the future. Best regards, Iván Bringas El Cid Resorts.

4 out of 5

Fun in the Sun

Pros: Good food overall. Lots of restaurant and bar choices.
Cons: There are several pools, but they are not heated so were very cold. Also, beach had lots of seaweed, but this was also at other resorts in the area.
Location: Not far from the airport, but much quieter than Cancun. Close to everything you can do from either Cancun or Riviera Maya. Scuba diving from hotel.
From the moment we arrived at El Cid we received excellent service. Our room was wonderful! It overlooked both the ocean from a distance and the lagoon. We had two balconies, one with a jacuzzi. This resort was family oriented and though we were not travelling with children we really enjoyed it. There was an area for adults only in case you wanted to enjoy a little quieter scene. Luis the butler and Joel were so nice. Really the best service we have had at an all inclusive.

Posted by on 28 Mar. 2018

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Comment from Hotel Management

16 Jul. 2018 by Dear Mrs. Christy,

Thank you very much for sharing your comments about your past stay at El Cid through Expedia´s platform, We are very glad to hear that you spent a wonderful time and that the service from our staff and your room accommodations meet your expectations during your stay with us. Thank you also for sharing your feedback we will make sure to share it with the proper areas as an alternative to increase the quality of our services. We look forward to having the opportunity to greet you again in the future. Sincerely, Iván Bringas El Cid Resorts.

4 out of 5

Very good hotel

Family oriented, near Cancun and Playa del Carmen. Great food and restaurants. Perfect facilities. Lovely beach. The service it’s not great, specially the waitress. But the rest was fine. I recommend doing the upgrade to premium. Regards

Posted by , from ecuador on 8 Jan. 2018

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Comment from Hotel Management

10 Jan. 2018 by Ivan Bringas/El Cid Resorts

Dear Natalia, Thank you very much for sharing your comments through this platform. We are glad to hear that we met your expectations and that you had a great time. Please be assure that the waitress service will be reinforce with the staff in order to make the improvements necessaries. We hope to continue being your choice the next time. Sincerely,

5 out of 5

Awesome Family Destination

Pros: Great selection of food, infinity pool a main pool, service
Cons: It would be nice if one of the hot tubs allow kids under parents supervision. During chilly days it would be great to be in warm water with your kid.
Location: Hotel is conveniently located not far from the airport. We had a 2-year old, so no excursions this time.
We had a fantastic experience with Hotel Marina El Cid Spa & Beach Resort. We stayed at Ventus section, which was brand new, and a super nice gentleman at the front desk gave us a room with a hot tub. The room was huge, and looked phenomenal! The property of the resort looks absolutely beautiful and is very well-maintained. Everything was amazing, our room, service, constantly smiling staff, pools, nightly entertainment. The food was the best I have ever tried in the Caribbean so far. It's not a huge resort where you need a shuttle (even though there is one) to take you from the room to the lobby, or from the room to the beach. Everything is very close to each other, and will take you no more than 5-7 minutes walk between two opposite ends of the resort. The beach was a bit rocky, but the hotel staff is doing a great job by pulling those stones out on a daily basis. Swimming shoes will work just fine. Overall, great time! So, highly recommend to anyone who wants to stay at a nice hotel with great food, service and entertainment.

Posted by , from Newport News, VA on 12 Dec. 2017

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Comment from Hotel Management

4 Mar. 2018 by Ivan Bringas/El Cid Resorts

Dear Julia, Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina. We are very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts. Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities. We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation. Kind Regards,

5 out of 5

Outstanding

So great I want to live there. Outstanding place great staff, food and activities

Posted by , from j on 2 May 2017

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Comment from Hotel Management

4 May 2017 by Ricardo Bustamante/ General Manager

Dear Guest, We are very happy to hear we met all your expectations and that you enjoyed your vacations with us. We hope to continue being your choice the next time you come back to Riviera Maya. Kind Regards,

3 out of 5

Sales Pitch when you walk in the door.

So very mixed feelings about this week. Room-air conditioning was sketchy, didn't maintain a consistent comfortable temp. Hot water in the shower was non existent at points during the week. Had to get new room keys everyday, if they are near your cell phone they deactivated. Meals-Dinner reservations get filled up very quickly despite the restaurants being half full when you get there. Wines are awful. Buffets for breakfast and lunch were good, nice variety. Dinner buffets were mediocre. Fitness center-was nice and clean and very busy in the mornings! Great yoga and spin classes with Dalia in the mornings. Bars- Pretty sweet and often weak drinks. Lacks consistency , asking for the same drink at 3 different bars netted me three different drinks. Staff- staff was great! Rooms cleaned well every day, bartenders very friendly!

Posted by , from Chicago IL on 7 Aug. 2016

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5 out of 5
Location: It is an isolated hotel, some things can be done in the little town of Puerto Morelos, especially if you like to try local food and contact with peopl
Just like other hotels at the Riviera, access is a little difficult but the place is worth seeing.

Posted by on 30 Jul. 2016

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About the Hotel Marina El Cid Spa & Beach Resort All Inclusive

Location Boulevard el Cid Unidad 15, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Surfing/boogie boarding included
  • Windsurfing included
  • Taxes included
  • Onsite entertainment and activities included
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Wireless Internet access not included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • All available beverages included
  • Motorized water sports not included
  • Minibar (all beverages included)
  • Bicycling included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Property Features

Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. WiFi is available in public spaces for a fee. A business center and a meeting room are available. An outdoor pool, a children's pool, and a spa tub are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. A roundtrip airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Outdoor pool
  • Children's pool
  • Supervised childcare/activities (free)
  • Outdoor tennis court
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (28.4 km / 17.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.

Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.

El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.

La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.

Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 6
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 225 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 225 per 24-hour period (rates may vary)
  • Airport shuttle fee: MXN 2300 per person (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marina Cid
  • Marina El Cid Spa Beach Puerto Morelos
  • El Cid Puerto Morelos
  • Marina El Cid Spa Beach All Inclusive Puerto Morelos
  • Hotel Marina El Cid Spa & Beach Puerto Morelos
  • Hotel Marina El Cid Spa And Beach Resort
  • ina Cid Inclusive Puerto More
  • Marina El Cid Spa Beach

You should know

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.