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"From the moment we arrived at El Cid we received excellent service. Our room was wonderful! It overlooked both the ocean from a distance and the lagoo
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By a verified traveller on Wed 28 Mar 2018
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Hotel Description
4-star beachfront property with 2 outdoor pools
Beachside getaway
You'll find Ojo de Agua Beach and Artisans Market within 2 miles (3 km) of this property. San Jose Catholic Parish and Puerto Morelos Town Square are also within 2 miles (3 km).
All-inclusive
This all-inclusive property features a full-service spa, a marina, and 5 restaurants. Enjoy a day at the beach surfing, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and in-room childcare is an added bonus.
WiFi, balconies
Boasting comforts like premium bedding and pillow menus, the 500 guestrooms also offer balconies and TVs with satellite channels. Other amenities include WiFi, minibars, and room service.
Hotel Marina El Cid Spa & Beach Resort All Inclusive ratings based on 87 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hotel Marina El Cid Spa & Beach Resort All Inclusive
Everyone (16)Couples (2)Family (4)
2 out of 5
This is the third time I have stayed at this property. Food is good. Beach is not. Also consistantly get put in a subpar room. Paid for ocean view -- $200 for 1 night for 1 person! Got put in the last room of the hall overlooking road and mechanical service facilities-- could only see ocean if strained neck and looked around corner of building. Put in a suit with 3 separate rooms -- the other 2 rooms were filled with teanage boys who left their room doors open at all times. Lastly, the smoke detector started beeping incessantly (in need of a battery change) 10 mins after midnight. It took 40 minutes for maintenance to show up to change the battery -- and 2 phone calls!!
Posted by Colorado on 6 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Dear guest,
Thank you very much for your time in sharing your recent vacation experience at our resort.
We are very sorry to determine in your review that this stay at our facilities has not been as pleasant as you expected.
However, we can assure you that your feedback does not be fall into deaf ears and we will work on the measure to redirect the deviation in our service detected in your comments.
We hope to have another opportunity to be your hosts and restore your trust in our complex in the future.
Cordially,
Iván Bringas
El Cid Resorts.
5 out of 5
The service and resort were fantastic. Definitely recommend this place for families or even couples, groups or any sort of traveling. The food was terrific. Can't wait to go back!
Posted by a verified traveller on 30 Nov. 2019
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Comment from Hotel Management
30 Nov. 2019
by Dear guest,
What a great pleasure to have the opportunity to receive your comments on this media.
We are happy to conclude that your recent stay at our resort has been an incredible and enjoyable vacation experience.
We will be happy to have the pleasure of serving you again in the future.
Cordially,
Iván Bringas
El Cid Resorts.
5 out of 5
Posted by a verified traveller on 12 May 2019
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Comment from Hotel Management
15 May 2019
by Your Guest
thank you very much for taking a minute of your time to qualify our service and facilities through this website.We feel honored to conclude in your review that you had an excellent vacation experience at our resort. Best regards, Iván Bringas El Cid Resorts.
4 out of 5
With the exception of the front desk personnel and the sales “sharks” , the staff at El Cid were exceptional. You can diffenetly tell who the members were as our vacation progressed.
Posted by KB, from Indiana on 17 Feb. 2019
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Comment from Hotel Management
20 Feb. 2019
by Dear guest,
First of all, I wish to thank you for granted our resort the opportunity to host you during this recent visit to the Riviera Maya.
We are very glad to identify that you had a pleasant vacation with us, however, we are very sorry for the inconveniences occurred with our staff, your comments are truly important for us and we will make sure of properly follow up your feedback with the head of the area and correct this important deviation in our service soon.
We hope to have the pleasure of welcoming you back in the near future.
Best regards,
Iván Bringas
El Cid Resorts.
2 out of 5
Too pushy on the time share
Too hard or impossible to make dinner reservations at restaurants that were half empty every night food inconsistent. Restaurant Delores was wonderful pool buffet was a disaster quality wise.
Posted by a verified traveller on 8 Jan. 2019
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Comment from Hotel Management
12 Jan. 2019
by Dear Guest
I hope you are well and enjoying a lovely Wednesday afternoon. I would like to offer a sincere token of gratitude and appreciation for giving us the opportunity to be your hosts.
I am sorry that the membership presentation and dining experiences were a sour note on this recent vacation at our resort.
We adhere to the highest customer service etiquette and train all our staff on when to take no for an answer. It is clear that this was not that case here.
Our aim is to make people happy, delighted and optimistic, never has it been our intention to anger or frustrate our guests. Rest assured your comments do not fall on deaf ears and we will follow up on these important opportunity areas in our service.
With all kindness and respect, we humbly invite you to revisit any of our El Cid Resorts where we will gladly welcome you with open arms.
Warm regards,
Iván Bringas
El Cid Resorts.
5 out of 5
Great food (coffee wasn't that good), helpful staff, nice accommodations. Beach has shade, a bit rocky, might need water shoes.
Posted by a verified traveller on 4 Jan. 2019
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Comment from Hotel Management
4 Jan. 2019
by Dear guest,
First of all, I would like to thank you for sharing your comments in base this past visit to our resort.
We are glad to identify that all in all you had a wonderful vacation experience, nevertheless, it is a shame to know about the negative details which prevented your holiday of an excellent getaway.
Our resort is located in front of one of the largest reef in the Mexican Caribbean and this is one of the reasons because our beaches tend to be rocky.
On the other hand, it will be a pleasure to take into account your feedback and shared with our food and beverage manager with the aim to correct this deviation in our quality service.
It will be an honor to have the pleasure to greet you again in the future.
Best regards,
Iván Bringas
El Cid Resorts.
4 out of 5
Fun in the Sun
Pros:Good food overall. Lots of restaurant and bar choices.
Cons:There are several pools, but they are not heated so were very cold. Also, beach had lots of seaweed, but this was also at other resorts in the area.
Location:Not far from the airport, but much quieter than Cancun. Close to everything you can do from either Cancun or Riviera Maya. Scuba diving from hotel.
From the moment we arrived at El Cid we received excellent service. Our room was wonderful! It overlooked both the ocean from a distance and the lagoon. We had two balconies, one with a jacuzzi. This resort was family oriented and though we were not travelling with children we really enjoyed it. There was an area for adults only in case you wanted to enjoy a little quieter scene. Luis the butler and Joel were so nice. Really the best service we have had at an all inclusive.
Posted by Christy on 28 Mar. 2018
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Comment from Hotel Management
16 Jul. 2018
by Dear Mrs. Christy,
Thank you very much for sharing your comments about your past stay at El Cid through Expedia´s platform,
We are very glad to hear that you spent a wonderful time and that the service from our staff and your room accommodations meet your expectations during your stay with us.
Thank you also for sharing your feedback we will make sure to share it with the proper areas as an alternative to increase the quality of our services.
We look forward to having the opportunity to greet you again in the future.
Sincerely,
Iván Bringas
El Cid Resorts.
4 out of 5
Very good hotel
Family oriented, near Cancun and Playa del Carmen. Great food and restaurants. Perfect facilities. Lovely beach. The service it’s not great, specially the waitress. But the rest was fine. I recommend doing the upgrade to premium. Regards
Posted by Natalia, from ecuador on 8 Jan. 2018
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Comment from Hotel Management
10 Jan. 2018
by Ivan Bringas/El Cid Resorts
Dear Natalia,
Thank you very much for sharing your comments through this platform. We are glad to hear that we met your expectations and that you had a great time.
Please be assure that the waitress service will be reinforce with the staff in order to make the improvements necessaries.
We hope to continue being your choice the next time.
Sincerely,
5 out of 5
Awesome Family Destination
Pros:Great selection of food, infinity pool a main pool, service
Cons:It would be nice if one of the hot tubs allow kids under parents supervision. During chilly days it would be great to be in warm water with your kid.
Location:Hotel is conveniently located not far from the airport. We had a 2-year old, so no excursions this time.
We had a fantastic experience with Hotel Marina El Cid Spa & Beach Resort. We stayed at Ventus section, which was brand new, and a super nice gentleman at the front desk gave us a room with a hot tub. The room was huge, and looked phenomenal! The property of the resort looks absolutely beautiful and is very well-maintained. Everything was amazing, our room, service, constantly smiling staff, pools, nightly entertainment. The food was the best I have ever tried in the Caribbean so far. It's not a huge resort where you need a shuttle (even though there is one) to take you from the room to the lobby, or from the room to the beach. Everything is very close to each other, and will take you no more than 5-7 minutes walk between two opposite ends of the resort. The beach was a bit rocky, but the hotel staff is doing a great job by pulling those stones out on a daily basis. Swimming shoes will work just fine. Overall, great time! So, highly recommend to anyone who wants to stay at a nice hotel with great food, service and entertainment.
Posted by Julia, from Newport News, VA on 12 Dec. 2017
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Comment from Hotel Management
4 Mar. 2018
by Ivan Bringas/El Cid Resorts
Dear Julia,
Wow! Such an awesome comment. Thank you for sharing your experience with us through Expedia regarding your recent stay with us at El Cid Marina.
We are very pleased to hear that all our staff attended to all of your expectations and made of your vacation at El Cid something unforgettable. Be assured they will receive recognition for their good efforts.
Comments like yours motivate us to always try to improve the quality of our service, and It is very good to hear that we met all your expectations, food, services, facilities, location and activities.
We will be awaiting your return the next time you visit this beautiful town and we look forward to attend you during your vacation.
Kind Regards,
5 out of 5
Outstanding
So great I want to live there. Outstanding place great staff, food and activities
Posted by mj, from j on 2 May 2017
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Comment from Hotel Management
4 May 2017
by Ricardo Bustamante/ General Manager
Dear Guest,
We are very happy to hear we met all your expectations and that you enjoyed your vacations with us.
We hope to continue being your choice the next time you come back to Riviera Maya.
Kind Regards,
About the Hotel Marina El Cid Spa & Beach Resort All Inclusive
All onsite activities, and facilities and equipment included
Offsite tours not included
Onsite live performances included
Property Features
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. A business center and a meeting room are available. A children's pool, a spa tub, and a fitness center are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. Smoking is allowed in designated areas at this Colonial Puerto Morelos property.
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Morelos property provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony
Minibar
In-room dining (limited hours)
Television
Satellite channels
Coffee maker
Luxury bedding
Pillow options
Shower
Housekeeping (daily)
Nightly turndown service
Childcare in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Food & Drink
Hacienda Arrecife - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Alhambra - Overlooking the garden, this buffet restaurant serves breakfast, lunch, and dinner.
El Alcazar - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
La Marina - Overlooking the ocean, this restaurant specializes in seafood and serves dinner only. Reservations are required.
Tratorria Da'Gulio - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required.
Room service (during limited hours) is available.
Spa Services
Sauna in spa
Spa tub in spa
Minimum age to access spa is 6
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Facial treatments
Aromatherapy treatments
Massages
Hotel Policies
Check-in
Check-in time ends at 11:30 PM
Check-in time starts at 3 PM
Minimum check-in age is: 21
Special check-in instructions:
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.
Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards
Fees
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: MXN 15 per 24-hour period (rates may vary)
Airport shuttle fee: MXN 2300 per person (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach
You should know
Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
