6/10 â Acceptable
Dominique
9 déc. 2025
Points forts : Ătat et installations de lâhĂ©bergement
I recently stayed at Paraiso La Bonita and want to start with the positives: the staff were exceptionally friendly and engaged, and the room was large, beautiful, and exactly as pictured. With the recent Marriott takeover, I see real potential and would consider returning.
That said, several gaps kept this from feeling like a true 5-star experience. Service was consistently slowâboth at the restaurant and especially at the pool, where it regularly took 30+ minutes just to place an order or receive a drink. Beach chairs were often unavailable as well. The staff were lovely, but the operation needs stronger systems and oversight.
Dining options were also limited. Breakfast was fantastic, but with only two restaurants open for lunch and dinner, the menus quickly became repetitive during my five-night stay. Given how remote the property is, more variety or rotating specials would make a big difference. Room-service offerings were also minimal and not particularly impressive.
Mid-stay, my room developed a strong drainage odor and a significant number of drain gnats, which led to multiple bites. Although I reported it, no one followed up. My room phone also never worked despite several requests, and housekeeping tended to be slow.
The resort has strong potential under Marriott, but improvements in service speed, dining variety, and room maintenance are needed to deliver a true 5-star experience.
Dominique
Séjour de 4 nuits en décembre 2025
