"Amazing resort! Staff was amazing, top notch service. Every meal was great. Rooms were clean and spacious, definitely get room with swim up pool. All
...
"
More
Within a 10-minute walk of the property, you'll find Petempich Bay and Puerto Morelos Beach. Crococun Zoo is within 3 miles (5 km) and Costa Occidental de Isla Mujeres National Park is within 9 miles (15 km).
All-inclusive
A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Families will appreciate the free kid's club, picnic area, and in-room childcare.
Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma ratings based on 11 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma
Everyone (3)Couples (4)Family (4)
5 out of 5
Amazing resort! Staff was amazing, top notch service. Every meal was great. Rooms were clean and spacious, definitely get room with swim up pool. All around great resort, can't wait to go back!!
Posted by Daniel on 28 Jul. 2022
Was this review helpful to you?
Comment from Hotel Management
30 Jul. 2022
by Your Hotel Management
Dear Daniel,
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.
We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us.
We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
Fins up!
5 out of 5
Staff was great, very personable. Rooms were very clean along with resort grounds. Really enjoyed the smaller resort atmosphere!
Posted by Brandon on 13 Jul. 2022
Was this review helpful to you?
Comment from Hotel Management
14 Jul. 2022
by Your Hotel Management
Dear Brandon,
Thank you for such a wonderful 5 stars rate and for sharing your experiences with the community.
We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico.
Fins up!
5 out of 5
The hotel was small compared to others but perfect size for my taste. Staff was great and super attentive. Food was great, drinks kept on coming, good hotel activities and entertainment. Can’t wait to go back!
Posted by Daiane on 10 Jun. 2022
Was this review helpful to you?
Comment from Hotel Management
20 Jun. 2022
by Your Hotel Management
Dear Daiane,
Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Island Reserve Inclusive experience.
Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.
Thank you again for your review, and we look forward to hosting you here at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive many times more in the future!
Fins up!
5 out of 5
My husband and I just returned from our awesome experience……The resort was amazing! The property of resort itself was beautifully kept, and had such a relaxing/fun feel. The beach and pools were so beautiful, and clean. There were always lounge chairs and towels available at anytime. The rooms were gorgeous, comfortable and decorated with a tropical Margaritaville theme; same as rest of resort. The service and hospitality at all the restaurants and bars was fantastic. All the staff at this resort were friendly, kind and helpful. We felt really welcome and enjoyed all our conversations. The restaurants and cuisine were perfect, and all our meals and drinks were delicious! We both can’t wait to go back for our next vacation.
Posted by Christopher on 9 Apr. 2022
Was this review helpful to you?
Comment from Hotel Management
9 Apr. 2022
by Your Hotel Management
Dear Christopher,
Thank you so much for choosing Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.
We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, so it is a delight to know that you will be returning once again.
Fins up!
4 out of 5
Nice property with great decor! Rooms were very clean. Loved the laid back atmosphere and beautiful ocean view. Staff was very kind and the food was delicious in all the restaurants. Going back in May, can’t wait!
Posted by Julie on 20 Feb. 2022
Was this review helpful to you?
Comment from Hotel Management
21 Feb. 2022
by Your Hotel Management
Dear Julie,
Thank you so much for choosing Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.
We feel very honored to receive your compliments and thank you for sharing your wonderful review.
It is our goal for each guest to have a memorable experience at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, so it is a delight to know that you will be returning once again.
Fins up!
3 out of 5
Property is beautiful but not much to do. Most activities have to be booked 24hrs in advance and no flexibility for last minute add-ons. Entertainment was not that great, Food and drinks were okay. I didn't like staff not being open about Menu. For example, we didn't see steaks of their menu and when we asked if we could have steak, we were told they didn't have any. When we downloaded their app, we saw steak on the menu and showed it to them. Magically, steaks appeared. Same with some special drinks we requested. Also, taxi service range from $50-100 one way depending on time of the day. Resort does not offer transportation. I don't think I'll be returning to this place.
Posted by Rachel on 2 Feb. 2022
Was this review helpful to you?
Comment from Hotel Management
5 Feb. 2022
by Your Hotel Management
Dear Rachel
Thank you for sharing your feedback following your recent stay with us at the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive.
Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.
We do hope that you will give us the opportunity to welcome you back again in the future.
1 out of 5
Posted by Hilcia on 15 Jan. 2022
Was this review helpful to you?
5 out of 5
Everting was perfect
Posted by Hamid on 16 Dec. 2021
Was this review helpful to you?
Comment from Hotel Management
20 Dec. 2021
by Your Hotel Management
Dear Hamid,
Thank you for your recent review, we truly value the time taken to share your experiences.
We hope to you see again very soon at the Margaritaville Island Reserve Riviera Cancun.
Fins up!
5 out of 5
Property is amazing...as well as the staff...was the best experience I've ever had
Posted by Denise on 26 Oct. 2021
Was this review helpful to you?
Comment from Hotel Management
27 Oct. 2021
by Your hotel Management
Dear Denise,
Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation.
We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun and cannot wait for you to experience another Karisma experience with us.
We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!
Fins up!
5 out of 5
Posted by a verified traveller on 5 Apr. 2021
Was this review helpful to you?
Comment from Hotel Management
15 Apr. 2021
by The Hotel Management
Thank you for such a good review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.
About the Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Sailboats not included
Snorkeling gear not included
Onsite entertainment and activities included
Premium food items included
Kayaking not included
Kids club included
Property Features
Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma was completed in March 2020. This 5-star Puerto Morelos property is smoke free.
148 guestrooms or units
4 dining venues
3 bars by the pool
6 bars or lounges
Cooked-to-order breakfast (free)
Karaoke
Deli
Kid's club (free)
Supervised kid's activities (free)
Childcare (free)
Cabanas on the beach (surcharge)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Coffee in lobby
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Convenience store
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Bar on the beach
Swim-up bar
Family Friendly Amenities
Family property
Number of outdoor pools - 4
Supervised childcare/activities (free)
Free WiFi
Children's club (free)
Grocery/convenience store
Snack bar/deli
Babysitting or childcare (free)
In-room childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offers 148 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Private balcony or patio (furnished)
Stocked minibar (free)
In-room dining (24 hours)
Smart television
Cable channels
Premium channels
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Down blanket
Shower and tub combination
Rainfall showerhead
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
International calls (free)
Local calls (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Laptop safe
Bathrobes
Toiletries (free)
Telephone
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Unique furnishings
Unique decor
Connecting rooms available
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
Guests are served free cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Frank & Lola's - This restaurant serves dinner only. Open daily.
Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
5 O'Clock Somewhere Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 6
Couples treatment rooms
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Prenatal massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wears personal protective equipment
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Cashless transactions are available
Reservation is not required for facilities onsite
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
There was an error importing /Puerto-Morelos-Hotels-Margaritaville-Island-Reserve-Riviera-Cancun---All-Inclusive-by-Karisma.h38812307-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.ca/Puerto-Morelos-Hotels-Margaritaville-Island-Reserve-Riviera-Cancun---All-Inclusive-by-Karisma.h38812307-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
