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4.4 out of 5

"Amazing resort! Staff was amazing, top notch service. Every meal was great. Rooms were clean and spacious, definitely get room with swim up pool. All ... " More

By a verified traveller on Thu 28 Jul 2022

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Hotel Description

5-star beachfront property with 4 outdoor pools

Beachside getaway

Within a 10-minute walk of the property, you'll find Petempich Bay and Puerto Morelos Beach. Crococun Zoo is within 3 miles (5 km) and Costa Occidental de Isla Mujeres National Park is within 9 miles (15 km).

All-inclusive

A full-service spa, 4 restaurants, and 4 outdoor pools are all featured at this smoke-free property. Enjoy beachfront dining and relax with beach cabanas and sun loungers. Families will appreciate the free kid's club, picnic area, and in-room childcare.

Room (Paradise)

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $475* Per night/room 16 Aug. - 17 Aug.

Suite (Swim Up Paradise)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Presidential Suite (Swim Up Chill Out)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royal Suite (Swim Up Paradise)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite (Swim Up Paradise)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Royal Suite (Paradise)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Everyone (3) Couples (4) Family (4)
5 out of 5
Amazing resort! Staff was amazing, top notch service. Every meal was great. Rooms were clean and spacious, definitely get room with swim up pool. All around great resort, can't wait to go back!!

Posted by on 28 Jul. 2022

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Comment from Hotel Management

30 Jul. 2022 by Your Hotel Management

Dear Daniel, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!

5 out of 5
Staff was great, very personable. Rooms were very clean along with resort grounds. Really enjoyed the smaller resort atmosphere!

Posted by on 13 Jul. 2022

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Comment from Hotel Management

14 Jul. 2022 by Your Hotel Management

Dear Brandon, Thank you for such a wonderful 5 stars rate and for sharing your experiences with the community. We hope that Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive will be your preferred resort for your next visit to the Riviera Maya and Mexico. Fins up!

5 out of 5
The hotel was small compared to others but perfect size for my taste. Staff was great and super attentive. Food was great, drinks kept on coming, good hotel activities and entertainment. Can’t wait to go back!

Posted by on 10 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by Your Hotel Management

Dear Daiane, Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Island Reserve Inclusive experience. Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this. Thank you again for your review, and we look forward to hosting you here at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive many times more in the future! Fins up!

5 out of 5
My husband and I just returned from our awesome experience……The resort was amazing! The property of resort itself was beautifully kept, and had such a relaxing/fun feel. The beach and pools were so beautiful, and clean. There were always lounge chairs and towels available at anytime. The rooms were gorgeous, comfortable and decorated with a tropical Margaritaville theme; same as rest of resort. The service and hospitality at all the restaurants and bars was fantastic. All the staff at this resort were friendly, kind and helpful. We felt really welcome and enjoyed all our conversations. The restaurants and cuisine were perfect, and all our meals and drinks were delicious! We both can’t wait to go back for our next vacation.

Posted by on 9 Apr. 2022

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Comment from Hotel Management

9 Apr. 2022 by Your Hotel Management

Dear Christopher, Thank you so much for choosing Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, so it is a delight to know that you will be returning once again. Fins up!

4 out of 5
Nice property with great decor! Rooms were very clean. Loved the laid back atmosphere and beautiful ocean view. Staff was very kind and the food was delicious in all the restaurants. Going back in May, can’t wait!

Posted by on 20 Feb. 2022

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Comment from Hotel Management

21 Feb. 2022 by Your Hotel Management

Dear Julie, Thank you so much for choosing Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review. It is our goal for each guest to have a memorable experience at Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive, so it is a delight to know that you will be returning once again. Fins up!

3 out of 5
Property is beautiful but not much to do. Most activities have to be booked 24hrs in advance and no flexibility for last minute add-ons. Entertainment was not that great, Food and drinks were okay. I didn't like staff not being open about Menu. For example, we didn't see steaks of their menu and when we asked if we could have steak, we were told they didn't have any. When we downloaded their app, we saw steak on the menu and showed it to them. Magically, steaks appeared. Same with some special drinks we requested. Also, taxi service range from $50-100 one way depending on time of the day. Resort does not offer transportation. I don't think I'll be returning to this place.

Posted by on 2 Feb. 2022

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Comment from Hotel Management

5 Feb. 2022 by Your Hotel Management

Dear Rachel Thank you for sharing your feedback following your recent stay with us at the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Margaritaville Island Reserve Riviera Cancun, by Karisma - All Inclusive our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all. We do hope that you will give us the opportunity to welcome you back again in the future.

1 out of 5

Posted by on 15 Jan. 2022

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5 out of 5
Everting was perfect

Posted by on 16 Dec. 2021

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Comment from Hotel Management

20 Dec. 2021 by Your Hotel Management

Dear Hamid, Thank you for your recent review, we truly value the time taken to share your experiences. We hope to you see again very soon at the Margaritaville Island Reserve Riviera Cancun. Fins up!

5 out of 5
Property is amazing...as well as the staff...was the best experience I've ever had

Posted by on 26 Oct. 2021

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Comment from Hotel Management

27 Oct. 2021 by Your hotel Management

Dear Denise, Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Margaritaville Island Reserve Riviera Cancun and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera! Fins up!

5 out of 5

Posted by on 5 Apr. 2021

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Comment from Hotel Management

15 Apr. 2021 by The Hotel Management

Thank you for such a good review. We hope that Margaritaville Island Reserve Riviera Cancun will be your preferred resort for your next visit to the Riviera Maya and Mexico.

About the Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma

Location Km 27.5 Mza. 37 SM. 12, Puerto Morelos, QROO 77580

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Minibar (all beverages included)
  • 24-hour room service
  • Fitness facilities included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Bartending classes/lessons included
  • Cooking classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Taxes included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Sailboats not included
  • Snorkeling gear not included
  • Onsite entertainment and activities included
  • Premium food items included
  • Kayaking not included
  • Kids club included

Property Features

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a steam room. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma was completed in March 2020. This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Cooked-to-order breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (free)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Margaritaville Island Reserve Riviera Cancun - All Inclusive by Karisma offers 148 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.

The Beach House - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Rita's Taco House - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Frank & Lola's - This restaurant serves dinner only. Open daily.

Latino - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

5 O'Clock Somewhere Bar - Onsite bar. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Cashless transactions are available
  • Reservation is not required for facilities onsite

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Margaritaville Island Reserve Riviera Cancun
  • Margaritaville Island Reserve Riviera Cancun All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.