For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
5-star beachfront property near Puerto Morelos Town Square
Beachside getaway
Within 3 miles (5 km) of this Puerto Morelos property, you'll find Puerto Morelos Town Square and Crococun Zoo. Ojo de Agua Beach and San Jose Catholic Parish are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 6 outdoor pools and free perks like buffet breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include pillowtop beds, living rooms, and flat-screen TVs with satellite channels.
Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 32 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition5.0 out of 5.0
Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive
Everyone (15)Couples (12)Family (5)
5 out of 5
We walked the beach in both directions and found theirs to be by far the cleanest. Even with reduced staf
Posted by a verified traveller on 16 Feb. 2021
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Comment from Hotel Management
17 Feb. 2021
by The Excellence Collection
First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations. In spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Greetings from The Excellence Collection.
5 out of 5
We returned to the US from our trip just a few days ago, and if I could go back tomorrow, I wouldn't waste a moments thought. My wife and I have been to ERC multiple times through these last few years, and decided to return again to celebrate our 25th wedding anniversary. Like some, we've been reluctant to travel since early last year and admittedly we were nervous about this trip. All I can say is, judging by what we observed and what we experienced, we made the right choice in going.
Yes, some things were different from our last time there. They're still working their way through some of last season's hurricane damage, which appeared to reduce some of the dining options. The restaurant above the pool bar was destroyed, which has changed some of the breakfast and lunch options. CoVid has affected how breakfast was served, as it is no longer a self-serve breakfast/lunch buffet. The reduction in overall travel appears to have reduced some menu and drink options. BUT... the food and drink were still plentiful and expertly prepared. Our dinners were still high quality and delicious. We were catered to and pampered by everyone we encountered, whether it was our favorite bar servers Antonio and Amele, to the waiters in the restaurant, Amir and Mario.
The Guest Relations staff was incredible. Fatima Young, went out of her way to ensure our anniversary trip was a memorable one, and really took care of us. I can not thank her enough. Other staff members helped guide us
Posted by a verified traveller on 11 Feb. 2021
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Comment from Hotel Management
11 Feb. 2021
by The Excellence Collection
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean 25th anniversary holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
Posted by a verified traveller on 10 Dec. 2020
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Comment from Hotel Management
21 Jan. 2021
by The Excellence Collection
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
4 out of 5
The property was beautiful and the staff was great. Especially Daniela, Alberto and Benito. The Activities were fun!
The food was very bland. I can't say it was bad but I can't say it was extremely good either. Just something to eat.
Posted by a verified traveller on 19 Feb. 2020
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4 out of 5
Posted by a verified traveller on 13 Jan. 2020
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5 out of 5
My fourth time here. The entire staff is not only professional, but always quick to say hello. I've observed staff do whatever they can to help people out. The property is kept in immaculate condition. The food preparation has been excellent. The buffet for breakfast, and lunch, is now called The Kitchen Table. It was closed for several months to be remodeled. They did a great job. It looks great, and the layout seems to be well thought out. Since we were there for the opening day, the staff seemed a little slow, maybe not sure how to work very efficiently, but I suspect that they will get their act together. No reservations needed for dinner. That's much nicer than several other resorts that we've been to in the past year.
Posted by a verified traveller on 19 Dec. 2019
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5 out of 5
The entertainment was terrific - and the facilities were just beautiful
Posted by a verified traveller on 15 Dec. 2019
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5 out of 5
My stay here was wonderful. I always had whatever I needed, the staff was friendly, no wait for restaurants. The spa was wonderful too. The only issue I had was trouble getting service while on the beach. The same server was down there each time and would skip me when doing the rounds. I was tipping, so the only thing I can think of is that he was uncomfortable with me as a female traveling alone. But even that wasn't a big deal - it wasn't a far trip to go get stuff myself. Everywhere else the service was very fast and friendly.
Posted by RM, from MN on 15 Dec. 2019
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5 out of 5
Great location and not too far from the hotel. Rooms were nice.
Posted by a verified traveller on 25 Nov. 2019
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5 out of 5
This hotel resort was amazing, the views were amazing our room upgrade was amazing they treated us like royalty, and their lobster was to die for, I would definitely go here again and recommend anybody that would think about going to Cancun to stay at the excellence Riviera Cancun, amazing
Posted by a verified traveller on 28 Oct. 2019
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About the Excellence Riviera Cancun - Adults Only - All Inclusive
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Sailing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Bicycling included
Yoga classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Airport transfers not included
Laundry/dry cleaning services not included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Miniature golf not included
Sailboats not included
Onsite entertainment and activities included
Property Features
Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking is free. This 5-star Puerto Morelos property is smoke free.
440 guestrooms or units
4 levels
9 buildings
10 dining venues
11 bars or lounges
104410 sq ft of conference space
9700 sq m of conference space
Built in 2004
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Terrace on the roof
Cabanas by the pool (free)
Business facilities
Conference space
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (22.9 km / 14.2 mi)
Parking: Free self parking
Room Amenities
Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Living room
Pillowtop beds
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
International calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Toothbrush and toothpaste
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toscana // Dress Code - This restaurant specializes in Italian cuisine and serves dinner only.
Agave // Dress Code - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice // Dress Code - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle / DressCode - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati // Dress Code - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Gloves are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Property confirms they are implementing guest safety measures
Hotel Names
Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
