"We walked the beach in both directions and found theirs to be by far the cleanest. Even with reduced staf " More
Beachside getaway
Within 3 miles (5 km) of this Puerto Morelos property, you'll find Puerto Morelos Town Square and Crococun Zoo. Ojo de Agua Beach and San Jose Catholic Parish are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 6 outdoor pools and free perks like buffet breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include pillowtop beds, living rooms, and flat-screen TVs with satellite channels.
17 Feb. 2021 by The Excellence Collection
First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations. In spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Greetings from The Excellence Collection.
11 Feb. 2021 by The Excellence Collection
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean 25th anniversary holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
21 Jan. 2021 by The Excellence Collection
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking is free. This 5-star Puerto Morelos property is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 accommodations with free minibar items and laptop-compatible safes. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
Toscana // Dress Code - This restaurant specializes in Italian cuisine and serves dinner only.
Agave // Dress Code - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice // Dress Code - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle / DressCode - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati // Dress Code - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Individually-wrapped food options are available through room service.
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.