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4.7 out of 5

"My wife and I celebrated our honeymoon here almost 7 years ago. We've been back two other times and looking forward to returning this October. When th ... " More

By a verified traveller on Fri 17 Aug 2018

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Hotel Description

5-star beachfront property with 6 outdoor pools

Beachfront retreat

Within 3 miles (5 km) of this Puerto Morelos property, you'll find Crococun Zoo and Ojo de Agua Beach. Puerto Morelos Town Square and San Jose Catholic Parish are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free valet parking. Enjoy the 6 outdoor pools and free buffet breakfast each morning.

Jetted tubs, free WiFi

Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include furnished balconies or patios, pillowtop beds, and flat-screen TVs with satellite channels.

Junior Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max
C$546* Per night/room 14 Dec. - 15 Dec.

Junior Suite Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Swim-Up Suite Spa or Pool View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Excellence Club Junior Swim-Up Suite Ocean View Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Junior Suite Ocean Front Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Club Honeymoon Suite Ocean Front Club Lounge - Premium level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Excellence Riviera Cancun - Adults Only - All Inclusive ratings based on 311 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Excellence Riviera Cancun - Adults Only - All Inclusive

Everyone (27) Couples (17) Family (4)
5 out of 5
Great location and not too far from the hotel. Rooms were nice.

Posted by on 25 Nov. 2019

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5 out of 5
This hotel resort was amazing, the views were amazing our room upgrade was amazing they treated us like royalty, and their lobster was to die for, I would definitely go here again and recommend anybody that would think about going to Cancun to stay at the excellence Riviera Cancun, amazing

Posted by on 28 Oct. 2019

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4 out of 5
The drinks were good, the food was good, and the a/c in the room was cold, which made me very happy! Our server Benito was absolutely fantastic, best server on the property by far!

Posted by on 18 Oct. 2019

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5 out of 5
Everything was fantastic. Serves was great and we would love to come back

Posted by on 2 Oct. 2019

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5 out of 5

Posted by on 10 Sep. 2019

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5 out of 5

Posted by on 5 Aug. 2019

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5 out of 5
Absolutely amazing in every way!!!! We will be back!!!

Posted by on 30 Jun. 2019

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4 out of 5
Beautiful place, but newer is always better. Excellent service from check in to checking out, very friendly and courteous staff, always aiming to please. The only thing that wasn't pleasing to us was the food, into simple foods, not much for the gourmet style but most people would be pleased with the food style. But the people and resort was great.

Posted by on 30 Jun. 2019

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5 out of 5
I liked everything, staff, property, activities, restaurants, and 24/7 room service.

Posted by on 27 Jun. 2019

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5 out of 5
We loved the staff. They were so happy to be there and to serve us. The entertainment staff especially was really good to us. Merik was incredible and so was Gio. They talked to us so often and we felt so welcomed

Posted by , from Charlotte, NC on 9 Jun. 2019

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About the Excellence Riviera Cancun - Adults Only - All Inclusive

Location Carr. Federal 307 Chet-Pto. Juarez, Puerto Morelos, QROO 77580

All-inclusive Details

  • Kayaking included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Laundry/dry cleaning services not included
  • Volleyball included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Miniature golf not included
  • Yoga classes/lessons included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Language classes/lessons included
  • Cooking classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and drinks at companion properties included
  • Onsite live performances included
  • Theme parties included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

Excellence Riviera Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Valet parking is free. This 5-star Puerto Morelos property is smoke free.

  • 440 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 11 bars or lounges
  • 104410 sq ft of conference space
  • 9700 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (22.9 km / 14.2 mi)
  • Parking: Free valet parking

Room Amenities

Excellence Riviera Cancun - Adults Only - All Inclusive offers 440 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Sitting area
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Nightly turndown service
  • International calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toscana // Dress Code - This restaurant specializes in Italian cuisine and serves dinner only.

Agave // Dress Code - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice // Dress Code - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle / DressCode - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati // Dress Code - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 14
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

No shows require payment in full, including taxes and service fee. For more details, please contact the property using the information on the reservation confirmation received after booking.

Guests with service animals should contact this property in advance. Please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Hotel Names

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos
  • Excellence Riviera Cancun Adults
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Promotions

Anniversary or Honeymoon Offer

Book a stay in any room or rate category for travel on your wedding anniversary or honeymoon and receive a welcome letter, in-room fruit basket and rose petals upon arrival, 1 bottle of sparkling wine,1 romantic dinner at the restaurant, turndown service, sparkling wine in-room breakfast (once per stay), 15% discount on non-wedding photo services, and 15% discount on all spa treatments.


Full details provided at check-in. Guest must request anniversary or honeymoon offer at time of booking and must present a copy of the wedding certificate at time of check-in. Spa appointment may be required. Guest must provide voucher at time of service. Taxes and gratuity may not be included. Anniversary offer: valid 7 days before or 7 days after your anniversary date.

Honeymoon Offer: valid for 3 months after your wedding date. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.