For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"This resort was amazing! I have no complaints what so ever. The food was very delicious. However, i do have a few things that i should point out to po
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Adults-only beachfront property with 6 outdoor pools
Beachside getaway
You'll be within half a mile (1 km) of Puerto Morelos Beach and 2 miles (3 km) of Crococun Zoo with a stay here. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).
All-inclusive
This all-inclusive property features a private beach, a full-service spa, and 10 restaurants. Traveling on business? Take advantage of the 4 conference rooms, along with free WiFi in public areas. Enjoy the 6 outdoor pools and free perks like buffet breakfast and free self parking.
Jetted tubs, free WiFi
Boasting jetted bathtubs, the 440 guestrooms also offer free WiFi and free minibar items. Other amenities include pillowtop beds, living rooms, and flat-screen TVs with satellite channels.
from C$487
Junior Suite Spa or Pool View + Free On-Site Covid-19 Test
Excellence Riviera Cancun - Adults Only All Inclusive ratings based on 32 Verified Reviews
Review Summary
4.8
out of 5
5.0 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort5.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Excellence Riviera Cancun - Adults Only All Inclusive
Everyone (12)Couples (13)Family (6)
5 out of 5
This resort was amazing! I have no complaints what so ever. The food was very delicious. However, i do have a few things that i should point out to potential travelers:
-the drinks are quite watered down. The trick is to order a shot of liquor and add it to your drink
-bring your own straws or reusable straws, the resort does not have them.
-there is a mild mildew-like smell thats not the most appealing but understandable considering the climate we're in. The resort doesnt lose any points for this, i just felt it was worth noting.
Posted by Zaraya on 12 Oct. 2021
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Comment from Hotel Management
13 Oct. 2021
by The Excellence Collection
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. The food and beverage area is an important aspect we consider and that’s why our Chefs and bartenders are passionate about taking care of every single detail and they personalize our service and cuisine to suit the different tastes and preferences of all our guests, although we will revise why during your getaway we did not seem to blow you away with our beverage options. Greetings from The Excellence Collection.
5 out of 5
Great
Posted by Adam on 29 Jul. 2021
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Comment from Hotel Management
20 Sep. 2021
by The Excellence Collection
Allow us to thank you for your positive review about Excellence Riviera Cancun and for sharing your experience with other travelers. We look forward to the opportunity to welcome you back for another memorable stay! Greetings from The Excellence Collection.
4 out of 5
Could have used a facelift. Seemed a bit old but it was a very nice overall stay. Would come back for the 2 story rooftop plunge pool but that's about it.
Posted by a verified traveller on 12 Jul. 2021
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Comment from Hotel Management
13 Jul. 2021
by The Excellence Collection
Thank you for choosing Excellence Riviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. Your feedback is very important to us because it gives us the opportunity to better understand the areas we need to focus on in order to offer our guests the best experience ever. Greetings from The Excellence Collection.
5 out of 5
I loved this resort . My only complaint was the mishap with COVID test but they did apologize and made sure we had our appointment set first thing in the morning other than that everything was 5 starts
Posted by a verified traveller on 2 Jul. 2021
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Comment from Hotel Management
13 Jul. 2021
by The Excellence Collection
First of all, thank you for selecting Excellence Riviera Cancun as the host of your Caribbean holidays! We also thank you for your valuable comments regarding the factors that could enhance your experience at the resort and for letting us know you enjoyed your stay with us thanks to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience.In regards to the COVID-19 viral test, we remind our guests that this is a third-party service provided by a certified local lab in alliance with our in-house Doctors, so this service must be considered as an agreement between the guest and the provider. The Excellence Collection will not accept responsibility for anything related to the use of this service since it is not part of the services offered by our hotels and resorts. Guests must take into consideration their home country’s specific requirement; in the case of the USA, Canada and UK, for instance, airlines require the test to be taken no more than 72 hours prior to your scheduled departure. It is the sole responsibility of guests to comply with all requirements, to make timely arrangements and verify the information, as it contains personal information that only the user will be able to identify any mistakes. The use of this service is at the complete discretion of the guest and will always have the option to visit any local clinic to take the test on his/her own. The Excellence Collection is doing this as an initiative for the guests to take the COVID-19 viral test without leaving the hotel facilities. Please, receive our warmest regards from The Excellence Collection.
4 out of 5
The property was clean and well kept. The extra for the Excellence Club was not worth it we not allowed early check in like they said and we were only a hour early. Also couldn’t make reservations for the Japanese restaurant two days in advance.
Posted by a verified traveller on 16 Apr. 2021
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Comment from Hotel Management
16 Apr. 2021
by The Excellence Collection
Thank you for choosing Excellence RIviera Cancun as the host of your Caribbean holiday and for taking your valued time to share your review. We are passionate about paying attention to detail since our main goal is to provide high standards of cleanliness and hygiene, Nevertheless, we appreciate your feedback which serves us to review our service and implement necessary improvements. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
We walked the beach in both directions and found theirs to be by far the cleanest. Even with reduced staf
Posted by a verified traveller on 16 Feb. 2021
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Comment from Hotel Management
17 Feb. 2021
by The Excellence Collection
First of all, allow us to thank you for choosing Excellence Riviera Cancun for your Caribbean holidays. We thank you for your remarks on those positive aspects of your stay with us. We know the hotel staff will be happy to receive your compliments. In addition, given your feedback regarding the beach, seaweed is a natural occurrence along all coastal destinations. In spite of this fact our valued staff performs proactive maintenance to keep our beach immaculate. Greetings from The Excellence Collection.
5 out of 5
We returned to the US from our trip just a few days ago, and if I could go back tomorrow, I wouldn't waste a moments thought. My wife and I have been to ERC multiple times through these last few years, and decided to return again to celebrate our 25th wedding anniversary. Like some, we've been reluctant to travel since early last year and admittedly we were nervous about this trip. All I can say is, judging by what we observed and what we experienced, we made the right choice in going.
Yes, some things were different from our last time there. They're still working their way through some of last season's hurricane damage, which appeared to reduce some of the dining options. The restaurant above the pool bar was destroyed, which has changed some of the breakfast and lunch options. CoVid has affected how breakfast was served, as it is no longer a self-serve breakfast/lunch buffet. The reduction in overall travel appears to have reduced some menu and drink options. BUT... the food and drink were still plentiful and expertly prepared. Our dinners were still high quality and delicious. We were catered to and pampered by everyone we encountered, whether it was our favorite bar servers Antonio and Amele, to the waiters in the restaurant, Amir and Mario.
The Guest Relations staff was incredible. Fatima Young, went out of her way to ensure our anniversary trip was a memorable one, and really took care of us. I can not thank her enough. Other staff members helped guide us
Posted by a verified traveller on 11 Feb. 2021
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Comment from Hotel Management
11 Feb. 2021
by The Excellence Collection
Thank you for choosing Excellence Riviera Cancun once again as the host of your Caribbean 25th anniversary holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.
5 out of 5
Posted by a verified traveller on 10 Dec. 2020
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Comment from Hotel Management
21 Jan. 2021
by The Excellence Collection
Allow us to thank you for your preference on Excellence Riviera Cancun and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.
4 out of 5
The property was beautiful and the staff was great. Especially Daniela, Alberto and Benito. The Activities were fun!
The food was very bland. I can't say it was bad but I can't say it was extremely good either. Just something to eat.
Posted by a verified traveller on 19 Feb. 2020
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4 out of 5
Posted by a verified traveller on 13 Jan. 2020
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About the Excellence Riviera Cancun - Adults Only All Inclusive
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
Sailing included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Bicycling included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Language classes/lessons included
Cooking classes/lessons included
Onsite live performances included
Theme parties included
Scuba diving excursions not included
Snorkeling excursions not included
Scuba diving certification not included
Motorized water sports not included
Golf green fees not included
Use of golf equipment not included
Use of golf cart not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Miniature golf not included
Sailboats not included
Onsite entertainment and activities included
Property Features
Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. At Excellence Riviera Cancun - Adults Only All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers an outdoor tennis court, a 24-hour fitness center, and a spa tub. Self parking is free. This 5-star Puerto Morelos property is smoke free.
440 guestrooms or units
4 levels
9 buildings
10 dining venues
11 bars or lounges
104410 sq ft of conference space
9700 sq m of conference space
Built in 2004
Buffet breakfast (free)
Bar on the beach
Bar by the pool
Swim-up bar
Coffee shop
Deli
Terrace on the roof
Cabanas by the pool (free)
Conference space
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Garden
BBQ grill(s)
Gift shop
Beauty salon
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Excellence Riviera Cancun - Adults Only All Inclusive offers 440 accommodations with free minibar items and minibars. Accommodations offer separate living rooms. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes along with free international calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Living room
Pillowtop beds
Jetted tub
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Satellite channels
Premium channels
Coffee maker
Luxury bedding
Pillow options
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
International calls (free)
Hair dryer
Laptop safe
Bathrobes
Slippers
Toiletries (free)
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Toothbrush and toothpaste
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.
The Kitchen Table - This buffet restaurant specializes in international cuisine and serves breakfast and lunch.
Agave - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Spice - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Chez Isabelle - This restaurant specializes in French cuisine and serves dinner only. Open daily.
Basmati - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 14
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body wraps
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Spa tub in spa
Hot springs/mineral springs in spa
Massages
Minimum age to access spa is 18
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers health screenings for COVID-19 on site for a surcharge. Fees are waived for bookings of 3 nights or more through October 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival to schedule departure health screenings.
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Debit cards not accepted
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Individually-wrapped food options are available through room service
No gap period between guest stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities onsite
Mobile key entry is not available
Food service has been amended for enhanced safety
Reservations are required for onsite COVID-19 testing
Hotel Names
Excellence Riviera Cancun Adults Only Puerto Morelos
Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
Excellence Riviera Cancun Adults Puerto Morelos
Excellence Riviera Cancun Adults
Excellence Riviera Cancun Adults Only All Inclusive
Excellence Riviera Cancun Adults All Inclusive
Excellence Riviera Cancun Adu
Excellence Riviera Cancun Adults Only All Inclusive
You should know
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
