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"Loved the adult only pool area. Very short walk to the bar. Great luncheon salad. Liked that bar put drink in personal insulated container. But..pool ... " More

By a verified traveller on Thu 22 Feb 2024

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Hotel Description

4.5-star beachfront property near Puerto Morelos Beach

Beachfront retreat

Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Petempich Bay and Ojo de Agua Beach are also within 3 miles (5 km).

All-inclusive

A full-service spa, 9 restaurants, and 4 outdoor pools are all featured at this luxury property. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the free kid's club, children's pool, and playground.

Junior Suite Garden View with balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $435* Per night/room 11 Apr. - 12 Apr.

Privilege Junior Suite Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Privilege Junior Suite Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Daisy Junior Suite Familiar

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite Ocean View / balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Daisy Junior Suite Familiar Sea View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean Coral & Turquesa All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Ocean Coral & Turquesa All Inclusive

Everyone (13) Couples (7) Family (8)
5 out of 5

Posted by , from Dover on 17 Mar. 2024

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Comment from Hotel Management

20 Mar. 2024 by Ocean Coral & Turquesa

Dear Jean:Thank you for choosing to vacation at Ocean Coral & Turquesa.We really appreciate your excellent rating as it lets us know that we have done everything possible to successfully complete your stay. Thank you for taking the time to rate us on this page. We look forward to your soon return, to offer you our best effort and that you can have a great experience again at Ocean Coral & Turquesa.Best regards

3 out of 5
Loved the adult only pool area. Very short walk to the bar. Great luncheon salad. Liked that bar put drink in personal insulated container. But..pool water was cold, no hot tub. Enjoyed the guacamole making and eating. Loved being included to play botchi ball. Did not like how large the resort was. Too much walking and too many steps. Brazilian stk house was our least favorite. Felt rushed between courses. The beef was tough. Favorite restaurants were the Japanese and Mexican. Checkin / Checkout process was smooth. NP.

Posted by on 22 Feb. 2024

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Comment from Hotel Management

23 Feb. 2024 by Ocean Coral & Turquesa

Dear Mrs. Katherine Janell:We sincerely appreciate your comments. We are pleased to know that, despite the challenges you mentioned, you were able to enjoy your stay. We will take your feedback into consideration to further improve our services and ensure that every guest has an unforgettable experience.Your suggestions are very valuable, and we will share them with the relevant departments. We are committed to providing the best possible service. Please do not hesitate to contact us with any questions or requests.We look forward to having the opportunity to welcome you again at the Ocean Coral & Turquesa!Best regards

5 out of 5
I'm not the review type, but felt the need to because I relied on reviews when I chose this resort. It's beautiful, clean, friendly, huge, safe, fun & very accommodating. Food was decent with a fair amount of options & plentiful. My husband & I thoroughly enjoyed our stay. Angie greeted us upon arrival, during stay and departure, she is gorgeous, pleasant & helpful. We was sad to leave, would definitely return & recommend this resort for sure. There was honestly NOTHING to complain about.

Posted by on 16 Feb. 2024

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Comment from Hotel Management

16 Feb. 2024 by Ocean Coral & Turquesa

Dear Shennell:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

2 out of 5
This hotel is not a 4 star hotel; closer to a 2.5. Unless you book a Privileged Room, you will have trouble getting a dinner reservation, a chair at the pool or any help at all. You will spend your time feeling stressed about waking up early enough to book a dinner reservation or a pool chair and spend you time listening to agents trying to upsell you at every corner, wry aggressively. Although I lived the area and the ease of getting around, I will not come back to this hotel. Too many small problems adding up to a very non relaxing anxiety filled trip.

Posted by on 30 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by Ocean Coral & Turquesa

Dear Mrs. Margaret Ruth Alice:We would like to express our gratitude to you for choosing our hotel for your past vacations. We deeply regret that your experience did not meet your expectations. We greatly appreciate your feedback, as it helps us to identify areas of improvement and ensure an exceptional experience for all our guests.We have taken note of your comments and have shared them with the departments involved. We are committed to working on the areas noted to ensure that future visits meet your expectations and those of all our guests.We appreciate your sincerity in sharing your comments on this page, as your feedback is invaluable to us. We hope you will consider giving us another opportunity to welcome you to our hotel and demonstrate that your perception can change. Our goal is to provide you with an exceptional experience on your next visit.If you have any questions or would like to discuss your comments in more detail, please do not hesitate to contact us. We are here to help you.We look forward to the opportunity to welcome you back to this, your home.Best regards

5 out of 5
I would like to start with giving Katia, the Travelocity rep, a big thank you! She went above and beyond in making our stay the best it could be. Her customer service was incredible! She checked on us constantly throughout our stay, helping us with any questions we had, giving us great recommendations and helping us book any additional services! She was always polite and friendly. It made our stay that much more special. Thank you Katia for all your help and hospitality you are over if the main reasons we would come back again!

Posted by on 31 Oct. 2023

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Comment from Hotel Management

3 Nov. 2023 by Ocean Coral & Turquesa

Dear Mr. Ernesto Edgardo:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

5 out of 5
Updated rooms look great. The pool looks great with the new improvements.

Posted by , from riverside on 19 Oct. 2023

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Comment from Hotel Management

21 Oct. 2023 by Ocean Coral & Turquesa

Dear Mr. Frederick:Thank you for choosing Ocean Coral & Turquesa for your vacation. It is a pleasure to welcome you to our resort.We greatly appreciate your great feedback and the time you took to share your experiences with us. Knowing that our team did everything possible to make your stay exceptional fills us with joy.We value your opinions and comments as they help us continue to improve and provide our guests with unforgettable experiences. Your satisfaction is our priority.We sincerely hope you return soon and have the opportunity to create new and exciting memories at Ocean Coral & Turquesa. We look forward to welcoming you again and serving you on your next trip.Thank you once again for your trust in us.Best regards

5 out of 5
Great stay at this hotel will definitely stay here again, staff was great and good choice of restaurants. You do have to make reservations on some of these but over all it was a great stay.

Posted by on 8 Sep. 2023

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Comment from Hotel Management

10 Sep. 2023 by Guest Service

Dear Ms. Alma:Thank you for choosing Ocean Coral & Turquesa for your vacation.We really appreciate your excellent comments and for letting us know that our team did everything possible to make your stay with us a unique and incredible experience. Thank you for taking the time to write your comments on this page.We hope you will return soon and experience new memories.

5 out of 5
It was great!

Posted by on 12 Aug. 2023

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Comment from Hotel Management

13 Aug. 2023 by Ocean Coral & Turquesa

Dear Mr. Jacob:Thank you for spending your vacation at Ocean Coral & Turquesa.We greatly appreciate you took the time to share your feedback and for let us know that we succeeded in giving you a pleasant and enjoyable stay for you and your companions. We will forward and convey your congratulations to our departments and staff since they delivered their best effort, so you and your family could spend a great vacation.We look forward to your soon return, for you to have a great experience again at Ocean Coral & Turquesa.Best regards

5 out of 5
I loved everything.

Posted by on 6 Aug. 2023

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Comment from Hotel Management

9 Aug. 2023 by Ocean Coral & Turquesa

Dear Mr. Jose:Thank you for spending your vacation at Ocean Coral & Turquesa.We greatly appreciate you took the time to share your feedback and for let us know that we succeeded in giving you a pleasant and enjoyable stay for you and your companions. We will forward and convey your congratulations to our departments and staff since they delivered their best effort, so you and your family could spend a great vacation.We look forward to your soon return, for you to have a great experience again at Ocean Coral & Turquesa.Best regards

5 out of 5
Place was excellent, staff were friendly, had no issues on our stay, loved the visitors from all nationalities that were there to have a good time and meet others,

Posted by on 4 Aug. 2023

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Comment from Hotel Management

5 Aug. 2023 by Ocean Coral & Turquesa

Dear Mr. Fidel:Thank you for spending your vacation at Ocean Coral & Turquesa.We greatly appreciate you took the time to share your feedback and for let us know that we succeeded in giving you a pleasant and enjoyable stay for you and your companions. We will forward and convey your congratulations to our departments and staff since they delivered their best effort, so you and your family could spend a great vacation.We look forward to your soon return, for you to have a great experience again at Ocean Coral & Turquesa.Best regards

About the Ocean Coral & Turquesa All Inclusive

Location Super manzana 12, Lote 1-05, Puerto Morelos, QROO 77580

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Room service during certain hours
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Water fitness classes/lessons included
  • All available beverages included
  • Scuba diving lessons not included
  • Windsurfing equipment not included
  • Onsite entertainment and activities included

Property Features

Some rates at Ocean Coral & Turquesa All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Ocean Coral & Turquesa All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Public spaces have free WiFi. This luxury property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

  • 511 guestrooms or units
  • 3 levels
  • 21 buildings
  • 9 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Built in 2008
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Shopping center shuttle
  • Parking: Free self parking

Room Amenities

Ocean Coral & Turquesa All Inclusive offers 511 accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. 50-inch LCD televisions come with satellite channels. Bathrooms include shower/tub combinations and hair dryers. This Puerto Morelos property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony (furnished)
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Blue Moon - This fine-dining restaurant serves dinner only.

Route 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.

Sensai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Ritratto D Italia - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Los Girasoles - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.

Pet Policy

  • Pets and service animals are not allowed at Ocean Coral & Turquesa All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

  • Children stay free
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Grey water recycling system
  • Children stay free 2
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Humane animal treatment
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ocean Coral
  • Ocean Coral All Inclusive
  • Ocean Coral All Inclusive Puerto Morelos
  • Ocean Coral Puerto Morelos
  • Ocean Coral & Turquesa Hotel Puerto Morelos
  • Ocean Coral & Turquesa Riviera Maya, Mexico - Puerto Morelos
  • Ocean Coral Turquesa All Inclusive Puerto Morelos
  • Ocean Coral Turquesa Puerto Morelos
  • Ocean Coral Turquesa
  • Ocean Coral And Turquesa
  • Ocean Coral Turquesa All Inclusive
  • Ocean Coral & Turquesa All Inclusive Puerto Morelos
  • Ocean Coral & Turquesa All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • Biosphere
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.