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Dreams Sapphire Resort & Spa - All Inclusive

5.0 star property
5-star beachfront property near Puerto Morelos Beach

Choose dates to view prices

Photo gallery for Dreams Sapphire Resort & Spa - All Inclusive

4 outdoor pools, pool umbrellas, sun loungers
Property video
NEW Preferred Club Indigo Junior Swim Out Ocean Front King
Ballroom
Rooftop terrace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

Map
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580
  • Puerto Morelos Beach
    ‪11 min walk‬
  • Ojo de Agua Beach
    ‪5 min drive‬
  • Puerto Morelos Town Square
    ‪5 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King

Preferred Club Master Suite Beach Front Swim Out King

  • 97 sq m
  • Beach view
  • Sleeps 3
  • 1 Twin Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

NEW Preferred Club Indigo Junior Swim Out Ocean Front King

  • 57 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

Preferred Club Master Suite Ocean Front King

  • 97 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Preferred Club Junior Suite Beach Front Swim Out Double

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Beach Front Swim Out Double

  • 48 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Beach Front Swim Out King

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Beach Front Swim Out King

  • 50 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Family Junior Suite Tropical View

Terrace/patio

Preferred Club Family Junior Suite Tropical View

  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Family Junior Suite Tropical View

Terrace/patio

Family Junior Suite Tropical View

  • 97 sq m
  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Ocean Front Double

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite

Preferred Club Governor Suite

  • 92 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds (Deluxe)

Terrace/patio

Junior Suite, 2 Double Beds (Deluxe)

  • 48 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

1 bedroom, premium bedding, down comforters, free minibar

Preferred Club Junior Suite Ocean Front King

  • 48 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Terrace/patio

Preferred Club Junior Suite Tropical View King

  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite Tropical View Double

1 bedroom, premium bedding, down comforters, free minibar

Deluxe Junior Suite Tropical View Double

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King

NEW Preferred Club Indigo Junior Suite Ocean Front King

  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Deluxe)

Terrace/patio

Junior Suite, 1 King Bed (Deluxe)

  • 48 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front

NEW Preferred Club Indigo Master Suite Ocean Front

  • 114 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Two-Story Villa

NEW Preferred Club Indigo Two-Story Villa | Terrace/patio

NEW Preferred Club Indigo Two-Story Villa

  • 120 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double

NEW Preferred Club Indigo Junior Suite Ocean Front Double

  • 57 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Tropical View Double

Terrace/patio

Preferred Club Junior Suite Tropical View Double

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

NEW Preferred Club Indigo Master Suite Ocean Front Swim Out

  • 114 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Suite Tropical View King

Terrace/patio

Deluxe Junior Suite Tropical View King

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

NEW Preferred Club Indigo Junior Swim Out Ocean Front Double

  • 57 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

About the area

Puerto Morelos

Beachfront retreat .Within a 15-minute walk of the property, you'll find Puerto Morelos Beach and Arrecife de Puerto Morelos National Park. Ojo de Agua Beach and Puerto Morelos Town Square are also within 3 miles (5 km).

What's nearby

  • Puerto Morelos Beach - 11 min walk - 1.0 km
  • Crococun Zoo - 3 min drive - 2.5 km
  • Ojo de Agua Beach - 5 min drive - 3.9 km
  • Puerto Morelos Town Square - 5 min drive - 4.3 km
  • Petempich Bay - 11 min drive - 4.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Market Cafe - ‬4 min walk
  • ‪The Kitchen Table - ‬9 min walk
  • ‪Bordeaux Restaurant - ‬14 min walk
  • ‪Sports Bar - ‬12 min walk
  • ‪Sensai - ‬9 min walk

About this property

Dreams Sapphire Resort & Spa - All Inclusive

5-star beachfront property near Puerto Morelos Beach
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this property measures 8295 square feet (771 square meters) and includes a conference center. A children's pool, a fitness center, and a sauna are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive.

Smoking is allowed in designated areas at this 5-star Puerto Morelos property.

  • 568 guestrooms or units
  • 3 levels
  • 15 buildings
  • 8 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • 8295 sq ft of conference space
  • 771 sq m of conference space
  • Built in 2001
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
  • Swim-up bar
Dreams Sapphire Resort & Spa - All Inclusive offers 568 accommodations with iPod docking stations and free minibar items. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, hair dryers, and toothbrushes and toothpaste.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in September 2019.

Dreams Spa by Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Family friendly

  • 4 outdoor pools
  • Beach toys
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • Free rollaway/extra bed
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Mini golf
  • Playground
  • Snack bar/deli
  • Stroller
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 poolside bars
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Air hockey
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Paddleboard
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways (44 inches high)
  • Magnifying mirror
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch LED TV with cable channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • For stays on January 1, the total price shown includes a charge for a mandatory New Year's Day gala dinner.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property

Dreams Sapphire Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 520 out of 1079 reviews
Rating 8 - Good. 256 out of 1079 reviews
Rating 6 - Okay. 159 out of 1079 reviews
Rating 4 - Poor. 57 out of 1079 reviews
Rating 2 - Terrible. 87 out of 1079 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great resort! will continue to come back here.
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura

Stayed 4 nights in Apr 2025

10/10 Excellent

Nicole Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky enough to be in the Indigo building and our room was great - larger than any other Dreams room we have stayed in. The food was excellent and the staff responsive and friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jesse

Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time!
Stayed 4 nights in Mar 2025

6/10 Okay

Rachel Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was me and my boyfriend’s first trip as a couple in our 20’s over all the resort and pool were beautiful and the staff were lovely! We were not big on the food but that was in part because the majority of our stay we were in the trenches of travelers diarrhea. The staff was helpful and delivered us waters all through the night and we even had the unique experience of meeting the hotel doctor: who was lovely and very helpful. Even despite being locked in the room 3/5 days we still thought the resort was beautiful and worth our money. For appearances and activities I would give this resort 5/5 but the food was not really what I was hoping for. I understand this is because they are trying to recreate foods tourists would enjoy without the same ingredients and processes we are used to. If we weren’t so scared of travel after sh*ting and p*king water for days we would go again!!
Stayed 5 nights in Feb 2025

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just recently returned from a trip to Dreams Sapphire and overall had a nice time. We stayed in one of the oceanside swim out suites, which was very nice. The pool itself had a nice set up and you are able to receive drink service while using your pool. We were all little surprised at the overall size of the resort. It is on the smaller size, so paying for the preferred club upgrade is worth it. You receive access to additional pools and a bar/lounge area that has snacks throughout the day, as well as breakfast foods. The staff did a great job keeping everything very clean, however we did have to call to ask for cleaning services in our room, as well as calling to ask for a mini-bar restock after a few days. One disappointing factor was the food for dinner. Compared to other resorts we have stayed at, the food was very underwhelming.
Stayed 3 nights in Mar 2025

6/10 Okay

Sushant

Stayed 6 nights in Mar 2025

10/10 Excellent

Shea

Travelled with family
Liked: Amenities, property conditions & facilities
food
Stayed 4 nights in Mar 2025

10/10 Excellent

Catherine Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The staff are amazing; friendly, and helpful from when we arrived and up to when we left. Everyone speaks English and converses in Spanish if engaged. Daily activities for all ages to keep you busy on the property. Concierge to assist with excursions. As a celiac (unable to eat gluten), there were lots of options that are gluten free anywhere I went to eat.
Stayed 5 nights in Mar 2025

10/10 Excellent

Darlen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Mar 2025

8/10 Good

Geneva Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

jana

Stayed 6 nights in Mar 2025

8/10 Good

Konstantin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is actually much smaller than what it appears in pictures. There is only one main buffet area and it’s about half-the size of a typical all-inclusive resort in Playa. As a result lineups are everywhere and wait times could be long, especially for restaurants if you don’t have a reservation. The beach is ok. It’s quite nice for walking in both directions, but since this portion of the beach is wide open (no reef of any kind to break the waves) swimming is not fun - near zero visibility due to murky water (waves kicking up the sand). But overall it’s a nice and clean resort, everything is within a fairly short walking distance. Quite a few activities for kids (water slides, archery, trampoline, games room, some shows during the day in addition to the usual shows at night etc) so we enjoyed our stay.
Stayed 7 nights in Jan 2025

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall this is a very average resort. The beach is not great, and the food is average. The pool is really nice but I’m not sure what the DJ is thinking, constantly stopping and starting music, or only playing the same spa music on a loop. Be prepared to wait at least an hour to eat every night. Food was often cold, and the options at the buffet were quite limited but if you’re not a foodie you’ll be fine. Do not waste your money upgrading to pro ledge, it is a complete waste of money- the lounge is eerie with no music playing and the food selection in there is borderline inedible. As privilege you cannot book reservations which is common in my experience. Overall we enjoyed our week as we are easy going but definitely won’t be returning.
Stayed 6 nights in Mar 2025

10/10 Excellent

Charlyn Kai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Don’t Want To Leave - this resort owes me nothin

I am still in the lobby dreading that this is the end of my week long vacation. I have thoroughly enjoyed my stay. I took advantage of spa treatments by Maira, an excellent massage therapist, Cecia and Raphael who managed my hydrotherapy sessions, the manager and duty - Carlos, who made sure I had reservations to a few restaurants to ensure seating was avail for my family even on short notice. All of the wait staff were phenomenal. My room was well kept with turn down service twice. Eduardo at the Blue Water Grill was a fun server that helped us on our last day. I LOVE this place and everything about it. Though the food is lack luster, the ambiance and friendly, welcoming staff would be why I choose this resort again. I’d just be sure to do the preferred club and focus on served meals rather than the buffet.
Stayed 4 nights in Mar 2025

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an all-inclusive resort, the food was pretty good. Staff were amazing. The only issue was with ice cold water in the shower/jacuzzi.
Stayed 4 nights in Mar 2025

10/10 Excellent

JOHN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time at Sapphire. We keep coming back primarily because of the staff. They are AWESOME! Everyone were consistently friendly, attentive and do an incredible job of drawing you into the daily activities. Food was above average. Nothing spectacular but this is a reasonably priced all-inclusive resort. You want fancy/high end, might look at an "a la carte option. (That said, their chicken wings and all food at Bordeaux were great!) For those of us who like to get back to a quiet room at a reasonable hour, we really appreciate that the pool and beach areas were quiet by 8-9pm. Sapphire offers free guided bike rides daily into Puerto Morelos which is always a great trip and highly recommend doing. Just make sure you arrive by the waiting area 15-20 minutes early to make sure you get on the list as they are limited by number of available bikes. We stayed in a preferred club, ocean front room with a jacuzzi tub on the balcony. Room was clean. View was great and we truly enjoyed our morning time watching the sunrise from the tub! Housekeeping had the room cleaned/reset each morning by around 9am. The beaches were constantly being maintained and seaweed cleared. Sapphire was one of the cleanest shorelines. Being our 3rd trip (my wife, me and 3 "children" ranging from 20-22 yrs old), we left already talking about next time! Shout outs to some memorable staff: Wendy Pedro in the World Cafe, Dave in the lobby and Ricky, Joe and Mar with Entertainment.
Stayed 7 nights in Mar 2025

10/10 Excellent

Charlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Annie

Stayed 6 nights in Feb 2025

10/10 Excellent

Jessica

Stayed 4 nights in Feb 2025

6/10 Okay

Robert

Liked: Cleanliness
Stayed 7 nights in Feb 2025

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service
This resort was very family friendly. Lots of activities to do - for both adults and kids! The beach was nice - not the cleanest in terms of biological matter. Lots of walking to get places as it is a large resort. Overall - would recommend if you are looking for a safe place to stay in Mexico.
Stayed 4 nights in Feb 2025

8/10 Good

Ayesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained. Very nice pool area, average beach area. The service was great, friendly, courteous staff. The restaurant menus were very limited as was room service. I stayed in the indigo preferred section. It was very nice but beware that their preferred does not come with butler service. I’ve stayed at other resorts under this brand like Secrets and Breathless and the preferred rooms included a butler. Also, for the amount of money you pay to be in the indigo preferred, all of the preferred club amenities should have been included. It was annoying to have to pay extra to use the Balinese beds at the rooftop pool.
Stayed 4 nights in Feb 2025

6/10 Okay

Fredricka E

Stayed 4 nights in Feb 2025