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"The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable,
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5-star beachfront resort near Puerto Morelos Town Square
Beachfront retreat
You'll be within half a mile (1 km) of Puerto Morelos Beach and 2 miles (3 km) of Petempich Bay with a stay here. Puerto Morelos Town Square and Crococun Zoo are also within 3 miles (5 km).
All-inclusive
This smoke-free resort features free water park access, a full-service spa, and a nightclub. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. There's fun for all ages with a children's pool and a waterslide, and families will appreciate the onsite laundry facilities.
Free WiFi, iPod docks
Boasting comforts like pillow menus and down comforters, the 488 guestrooms also offer free WiFi and LED TVs with cable channels. Balconies, iPod docks, and 24-hour room service are also available.
Dreams Sapphire Resort & Spa - All Inclusive ratings based on 13 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Dreams Sapphire Resort & Spa - All Inclusive
Everyone (8)Couples (2)Family (1)
4 out of 5
Posted by a verified traveller on 21 May 2021
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Comment from Hotel Management
1 Jun. 2021
by Social Media Coordinator
Dear Guest,
Thank you very much for your visit!
We hope to welcome you back soon,
Warmest regards,
Olivia Rodriguez
4 out of 5
The building and grounds were very pretty and the staff was very friendly. We had an ocean view Jr. Suite. The room was pretty, bed was comfortable, two well appointed bathrooms and a nice living room area.
Drinks were watered down, but tasty. Dinner in the french, Paramour was well executed. The other restaurants were fine. Beach was pretty and adults pool was very relaxing. Beverage service at both was friendly, but limited. No food service was offered at the pool or beach. Minibar offering was limited and was not refilled without asking. Resort gratuity program is inconsistent. Service desk suggested tip only if service was exceptional, but several wait staff insisted on tips.
There were many weddings during our stay. The music was often loudish until 11. Since our room was ocean side, it would have been nice to hear the ocean. Overall, we enjoyed our visit.
Posted by Susan, from Libertyville, IL on 25 Feb. 2020
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Comment from Hotel Management
26 Feb. 2020
by Social Media Coordinator
Dear Guest,
Thank you very much for your visit and comments shared on Travelocity.
We are so happy to hear that you enjoyed your stay at our resort. We will share your feedback with the Operations Committee to improve the opportunity areas.
We hope to welcome you back soon.
Warmest regards
Olivia Rodriguez
4 out of 5
Posted by a verified traveller on 4 Jan. 2020
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Comment from Hotel Management
6 Jan. 2020
by Social media Coordinator
Dear Guest,
Thank you very much for your visit and ratings.
We hope to welcome you back soon.
Warmest regards,
Olivia Rodriguez
5 out of 5
Posted by a verified traveller on 29 Dec. 2019
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Comment from Hotel Management
30 Dec. 2019
by Social media Coordinator
Dear Guest,
Thank you very much for your 5- star rating.
Happy New Year!
Warmest regards,
Olivia Rodriguez
2 out of 5
We booked/paid for a beach front king bed room and on the first night were placed in a jungle room with full beds and a handicap bathroom which didn't have an actual shower or any privacy.
We moved to a ocean front room on the second day and it was much better buy still not the beachfront room we paid for. Very disapponting and annoying.
Despite that, the wait staff was amazing.
Posted by a verified traveller on 9 Nov. 2019
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Comment from Hotel Management
9 Nov. 2019
by Social media Coordinator
Dear Guest,
Thank you very much for your visit and comments about your stay at our resort.
We are sharing your feedback with the Operations Committee. Please accept our sincere apology for any service inconvenience.
We really hope to have the opportunity to welcome you again to regain your confidence with our service.
Sincerely,
Olivia Rodríguez
3 out of 5
The property itself was very nice as well as the staff. What I didnt like were all of the mosquitos, only one restaurant was semi casual, and I felt like I had to tip everyone. I dont mind tipping someone when they go above and beyond such as Jovani at the swim up bar, but when I never asked for my small carry on suitcase to be brought to my room....dont linger at the door waiting for a tip. It was very akward and I didnt bring many small bills since Im pretty sure the hotel description said all gratuities were included.
Posted by a verified traveller on 10 Oct. 2019
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Comment from Hotel Management
10 Oct. 2019
by Social Media Coordinator
Dear Guest,
Thank you for your visit and comments.
We will share your feedback with the Operations Committee to improve the opportunity areas.
We really hope to welcome you back soon.
Warmest regards,
Olivia Rodríguez
4 out of 5
Posted by a verified traveller on 26 Apr. 2019
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Comment from Hotel Management
26 Apr. 2019
by Social Media Coordinator
Dear Guest,
Thank you for your 4 ratings.
We hope to welcome you back soon.
We hope to welcome you back soon.
Warmest regards
Olivia Rodriguez
4 out of 5
Posted by a verified traveller on 22 Apr. 2019
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Comment from Hotel Management
23 Apr. 2019
by Social Media Coordinator
Dear Guest,
Thank you for your 4-star rating.
We hope to welcome you back soon.
Warmest regards,
Olivia Rodríguez
5 out of 5
Excellent I recommend this hotel to everyone. Staff are the best
Posted by jay, from philadelphia. PA USA on 16 Jul. 2018
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Comment from Hotel Management
18 Jul. 2018
by Social Media Coordinator
Dear Guest,
Thank you very much for sharing your review and beautiful pictures on Travelocity.
We will share your comments with the Operations Committee.
We hope to welcome you back soon.
Warmest regards,
Olivia Rodríguez
5 out of 5
There was s problem with seaweed along the beach. If the beach is important to you this entire stretch of the Riviera Maya might not work for you this time of year. I’m a pool guy so didn’t matter to me. The best service I’ve ever enjoyed and food was very good. Would definitely recommend it and go back!
Posted by Dave, from chicago on 29 Apr. 2018
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Comment from Hotel Management
30 Apr. 2018
by Social Media Coordinator
Dear Guest,
Thank you for sharing your great review on Expedia about your stay at the Now Sapphire Riviera Cancún. we are so happy to hear that you enjoyed the food.
We will share your feedback with the Operations Committee.
We hope to welcome you back soon.
Warmest regards,
Olivia Rodríguez
About the Dreams Sapphire Resort & Spa - All Inclusive
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Onsite entertainment and activities included
Property Features
Dreams Sapphire Resort & Spa - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Dreams Sapphire Resort & Spa - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 5 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this resort measures 8295 square feet (771 square meters) and includes conference space. A children's pool, a nightclub, and a fitness center are also featured at the luxury Dreams Sapphire Resort & Spa - All Inclusive. This Colonial Puerto Morelos resort is smoke free.
488 guestrooms or units
3 levels
14 buildings
7 dining venues
2 bars by the pool
5 bars or lounges
8295 sq ft of conference space
771 sq m of conference space
Built in 2001
Buffet breakfast (free)
Nightclub
Swim-up bar
Coffee shop
Deli
Childcare (surcharge)
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Terrace
Gift shop
Beauty salon
ATM
Onsite shopping
Bellhop
No smoking on site
Family Friendly Amenities
Family property
Free water park access
Number of outdoor pools - 3
Children's pool
Waterslide
Free WiFi
Outdoor tennis courts - 2
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Playground on site
Free cribs/infant beds
DVD player
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Room Amenities
Dreams Sapphire Resort & Spa - All Inclusive offers 488 accommodations with iPod docking stations and MP3 docking stations. Rooms open to balconies. Beds feature down comforters. A pillow menu is available. 50-inch LED televisions come with cable channels and DVD players. Bathrooms include complimentary toiletries, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Private balcony
IPod dock
In-room dining (24 hours)
LED television
Cable channels
DVD player
Down blanket
Pillow options
Cribs (free)
Rollaway beds (free)
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ceiling fan
Ensuite bathroom
Wheelchair accessible
Toothbrush and toothpaste
Food & Drink
Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Dreams Sapphire Resort & Spa - All Inclusive has 7 restaurants on site.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 5
Outdoor treatment areas
Couples treatment rooms
Massages on beach
Manicures and pedicures
Body wraps
Body scrubs
Aromatherapy treatments
Hydrotherapy treatments
Sauna in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Steam room in spa
Reflexology
Sports massage
Detoxification wrap
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Free rollaway/extra beds!
Free cribs (infant beds)!
Pet Policy
Pets: USD 65 per pet, per night
Only dogs are allowed
Maximum 1 per room (weight limit: 22 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted.
For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
No elevators
Please note, some room types at this property are not available when booking a stay with children.
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is not available
Property does not follow regional sanitization guidelines
Property does not follow a brand or regulatory agency's sanitization guidelines
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available through room service
Individually-wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
The charges below are included in your overall room price:
New Year's Eve gala dinner fee
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Pet fee: USD 65 per pet, per night
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
All Inclusive Now Sapphire Riviera Cancun
Now Riviera Sapphire
Now Sapphire All Inclusive
Now Sapphire Cancun
Now Sapphire Cancun All Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
Now Sapphire Riviera Cancun Puerto Morelos
Riviera Sapphire Cancun
Now Sapphire Riviera Cancun All Inclusive All-inclusive property
Dreams Sapphire & Inclusive
Now Sapphire Riviera Cancun
Now Sapphire Riviera Cancun All Inclusive
Now Sapphire Riviera Cancun Optional All Inclusive
Dreams Sapphire Resort & Spa - All Inclusive Resort
Dreams Sapphire Resort & Spa - All Inclusive Puerto Morelos
You should know
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
