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Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5.0 star property
5-star beachfront property near Puerto Morelos Beach

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Photo gallery for Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

Exterior
6 bars/lounges, 3 poolside bars, swim-up bar, beach bar
Suite (PARADISE CHILL OUT ) | Living area
Aerial view
On the beach, beach cabanas, sun loungers, beach umbrellas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Room service

Explore the area

View in a map
Km 27.5 Mza. 37 SM. 12, Bahia Petempich, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
  • Place, Petempich Bay
    ‪6 min drive‬
  • Place, Puerto Morelos Beach
    ‪13 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Suite (Swim Up Paradise)

View from room

Suite (Swim Up Paradise)

8.0 out of 10
Very good
(5 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (Paradise)

Property amenity

Room (Paradise)

9.2 out of 10
Wonderful
(68 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Paradise Suite

1 bedroom, premium bedding, down comforters, free minibar

Paradise Suite

9.8 out of 10
Exceptional
(38 reviews)
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Paradise)

1 bedroom, premium bedding, down comforters, free minibar

Junior Suite (Paradise)

9.4 out of 10
Exceptional
(14 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite (Swim Up Paradise)

View from room

Junior Suite (Swim Up Paradise)

  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Ocean View (Paradise)

Room, Ocean View (Paradise) | View from room

Room, Ocean View (Paradise)

9.0 out of 10
Wonderful
(72 reviews)
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT )

Suite (PARADISE CHILL OUT )

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (PARADISE CHILL OUT SWIM UP)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite with Sea View

1 bedroom, premium bedding, down comforters, free minibar

Suite with Sea View

  • 35 sq m
  • Sea view
  • Sleeps 2

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 30 sq m
  • Sleeps 2

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 51 sq m
  • Sleeps 4

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 62 sq m
  • Sleeps 2

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 70 sq m
  • Sleeps 4

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 65 sq m
  • Sleeps 4

View all photos for Suite with internal view

1 bedroom, premium bedding, down comforters, free minibar

Suite with internal view

  • 65 sq m
  • Sleeps 4

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About the area

Puerto Morelos

Beachside getaway.You'll be steps from Arrecife de Puerto Morelos National Park and a 5-minute walk from Petempich Bay. Also, Puerto Morelos Beach is within 2 miles (3 km) and Dr. Alfredo Barrera Marin Botanical Garden is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 6 min drive - 2.5 km
  • Crococun Zoo - 11 min drive - 7.7 km
  • Puerto Morelos Beach - 13 min drive - 6.0 km
  • Ojo de Agua Beach - 16 min drive - 8.9 km
  • Puerto Morelos Town Square - 17 min drive - 9.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Preferred Club Bar - ‬6 min drive
  • ‪Le Chique - ‬6 min drive
  • ‪Salted Rim - ‬5 min drive
  • ‪The Boathouse - ‬5 min drive
  • ‪Bar Latino - ‬6 min drive

About this property

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All

5-star beachfront property near Puerto Morelos Beach
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a health club, and a garden. Self parking and valet parking are free. A complete renovation of Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All was completed in March 2020.

This 5-star Puerto Morelos property is smoke free.

  • 148 guestrooms or units
  • 4 dining venues
  • 3 bars by the pool
  • 6 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Swim-up bar
Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All offers 148 air-conditioned accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with premium cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 6 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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  • Breakfast included
  • All-inclusive
  • Spa
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The price is CA $320
CA $393 total
includes taxes & fees
Oct 22 - Oct 23
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Property amenities

Family friendly

  • 4 outdoor pools
  • Baby bath
  • Baby toys
  • Changing table
  • Children's games
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • High chair
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 4 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Karaoke
  • Playground
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Margaritaville Island Reserve Riviera Cancun
Margaritaville Island Reserve Riviera Cancun All Inclusive

Reviews

Margaritaville Island Reserve Riviera Cancún - A Karisma All-Inclusive Experience for All Reviews

8.6

Excellent

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 616 out of 1013 reviews
Rating 8 - Good. 197 out of 1013 reviews
Rating 6 - Okay. 106 out of 1013 reviews
Rating 4 - Poor. 42 out of 1013 reviews
Rating 2 - Terrible. 52 out of 1013 reviews

Reviews

2/10 Terrible

Xhensila

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this property for 4 days and it was one of the most disappointing vacations I’ve ever had. The staff was very impolite, the room service was bad, and the so-called “all inclusive” system is a joke since you only get a few points that can be finished with just two beers. The food was extremely limited, and on three different occasions they didn’t even have beef or chicken, leaving us to eat tacos with only cheese. The photos online are completely misleading, there were no activities at all, and overall the resort looked nothing like what was advertised. Everything about this stay fell far below expectations, and I would not recommend it to anyone.
Stayed 4 nights in Sep 2025

10/10 Excellent

Staci, Cutten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time !!
Stayed 5 nights in Jul 2025

8/10 Good

Dulce

Travelled with partner
Liked: Cleanliness, staff & service, amenities
hubo muchos detalles que deben cuidar, el teléfoni de la habitación no funcionaba, la bicicleta de smooties que procionan no funcionaba, la lancha para ir al snorkel descompuesta (eso nos dijeron), la verdad som cosas que parecen pequeñas pero en realidad deben cuidar mucho. que pena que nos tocara esa experiencia. al final tambien el chico de la marimba ya no lo dejaron tocar y la estabamos pasando muy bien, todos los huespedes nos molestamos. Cuiden su hotel, aun es muy lindo, pero esos detalles les pueden costar mucho. El personal del hotel muy bien! todos nos trataron excelente!
Stayed 2 nights in Jul 2025

6/10 Okay

Mario, Allen Park

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Peaceful Vibe, Great Service — But Limited Entertainment and So-So Food I recently stayed at Margaritaville Cancun and had a mixed experience. The staff were excellent—friendly, polite, and always helpful. The pools were clean, the drinks were well-made with popular brands, and the overall atmosphere was peaceful and relaxing. The spa and massages were also fantastic. That said, the food was mediocre overall, with the seafood being the standout. Room service had limited, low-quality options. Despite being told to reserve the morning of, dinner reservations were always booked until 8:30 PM. Entertainment was lacking, aside from a nightly live band and one enjoyable beach BBQ with acrobat performers (the highlight of the week). Most activities required pricey excursions. The beach itself was nearly unusable due to nonstop sargassum, which created a constant foul smell—even though staff worked hard to clean it. If you’re looking to unwind by the pool with good drinks in a quiet environment, this could be the spot for you. But if you’re seeking great food, a lively atmosphere, or beach access, you may want to look elsewhere.
Stayed 6 nights in Jul 2025

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , very clean and good service, only issue was the sea weed so wouldn’t recommend you to travel in summer
Stayed 3 nights in Jul 2025

6/10 Okay

Robert

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities

Not 5 stars

The place was average, tired decor but perfectly fine. Not 5 stars. Overwhelming disappointment was the stench of sewage all the time and the sea was unusable due to seaweed which is not the hotels fault and indeed they were trying hard to clear it.
Stayed 1 night in Jul 2025

10/10 Excellent

Eddy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This property is small and offers everything needed. Planning excursions was very easy thru the resort and all the events at they offered were fun and engaging
Stayed 3 nights in Jul 2025

8/10 Good

Rudra Rakshit

Stayed 5 nights in Jun 2025

2/10 Terrible

Kristen

Travelled with partner, Travelled with group
Disliked: Amenities
Day 1 we arrived and were given a tour from a concierge and checked in and was given an opportunity to pick from a romantic dinner or couple massage and then if we don’t use. We get $100 towards our room. Dinner was ok night 1. During the live music I went to the ladies room where the door knob fell off and locked me in the bathroom. For 15 min I banged and screamed for help. It wasn’t till my bf went looking for me and had a woman check the bathrooms did she have to let me out. FYI during this day I got 3 visits and 2 phone calls to pay and pre book a massage for an extra fee. I finally snapped as I felt like I was being harassed. Day 2 we had dinner reservations to the only OTHER restaurant. That is correct. They only have 2 restaurants for dinners. 2 for lunches. And 1 for breakfast. Dinner at Latino was by far the worst food at the report. So bad. Day 3 we took an uber to Puerto Morales for dinner and had an amazing meal. At no time did I get drunk……… All meals have up charges for extra money to have better food. The hotel is a time share selling hotel so come to find out I had to pay for the Taco Party and wasn’t allowed to use the $100 package I was given at the start because I didn’t sit through a time share presentation that I knew nothing about. Don’t forget the bug spray !!! I look like I have the chicken pox from whatever bugs are at the main bar. Bath tubs don’t have hot water. Oh yes and in our suite the door to the bedroom fell off twice!
Stayed 4 nights in Jun 2025

10/10 Excellent

Eva, Spring

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing!! The cleanest hotel we’ve been too in Cancun, this was our 3rd time going to Cancun. The food was also the best. The atmosphere is so calm. Right on the beach and more private than the hotel zone. The staff were great all over from front to the restaurants, the bars, just walking around. I would definitely come again!
Stayed 5 nights in Jun 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couples getaway

The resort was beautiful clean the staff was excellent
Stayed 5 nights in Jun 2025

2/10 Terrible

Jose R, Hialeah

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Terrible variety of food, animals over the foods, no activities never, no AC en non buffet, hipocresy over claiming. 21/2 star hotel
Stayed 7 nights in Jun 2025

10/10 Excellent

Niclas

Liked: Cleanliness, staff & service, property conditions & facilities
Probably one of my favourite resorts. Small and cozy with excellent restaurants and food. Beautiful beach (beware of seaweed season)
Stayed 7 nights in Jun 2025

10/10 Excellent

richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Mackenzie

Stayed 5 nights in Jun 2025

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities
The food was very good at this location. The vibes are very unique and nice. The hotel does a great job by hosting nice activities during the day and night. Highly recommend, would come back to it again
Stayed 7 nights in Jun 2025

10/10 Excellent

Rylie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay here. The resort was beautiful, small, and quiet. The food was unimpressive, but it was all included, so we can’t complain. The room upgrade they offered us was too expensive, and I wouldn’t do it again the future. I would stay here again though. Overall, it’s a beautiful property!
Stayed 6 nights in Jun 2025

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent All Inclusive Resort. The staff was very professional and welcoming. Food options were great and always fresh. Drinks were tasty and there’s always something to do.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jose, Brooklyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff Had a great time Bartender Marcus and one of the workers Itzel so friendly as everyone else we had a blast
Stayed 2 nights in Jun 2025

10/10 Excellent

Lauryn N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a blast!!! The resort is beautiful and the staff is so nice and welcoming
Stayed 7 nights in Jun 2025

6/10 Okay

Michelle

Liked: Property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Magda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Loved it! But food is not good.
Stayed 5 nights in Jun 2025

10/10 Excellent

Sherry

Stayed 5 nights in Jun 2025

8/10 Good

Kiana Lynn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Small, quiet and relaxing resort! Stayed for 5 nights and that was perfect, wouldn’t have wanted to stay any longer as there are only a few places to eat and there wasn’t much more to experience. Food was good. Cold shower water was not ideal. Stinky seaweed on the beach (I know not much can be done about this). I would call this to be a 3.5 star resort
Stayed 5 nights in May 2025

6/10 Okay

Dustin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This was our 6th visit in last couple years, and our last. Too many little Changes and issues that now stacked up make this very average stay. Whether be the limited items in joes merchant (no more American candies and chips, no Diet Coke just less). Or when Rita’s had no steak shrimp or fish, or the BBQ prime cuts steak night that never occurred and no one had a clue when asked and showed their app promo as to why. The garbage left on top of a can on the beach for an entire day, or the lack of servers taking drinks orders but had 6 ladies selling massages. My room service order of ham turkey club that arrived as ham and fried egg, and less room service options (no drinks like sodas). Changed beer distributor so lost Tecate beer. Each item not a huge deal just too many that we won’t come back. And 6 visits no staff seemed to care, most looked Away when passing. As if a new owner manager is in place and not for the better. If they maintain this I would hope the rates would drop as what is now offered and delivered is below what they lost the rooms for. Adding one image to show again little thing as on website menu they cannot even spell lobster properly (lonster).
Stayed 3 nights in May 2025