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Residence Inn by Marriott Richmond Northwest

3.0 star property
3-star hotel near Short Pump Town Center

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Photo gallery for Residence Inn by Marriott Richmond Northwest

Outdoor dining
Lobby sitting area
Suite, 2 Bedrooms
Exterior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
3940 Westerre Pkwy, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪4 min drive‬
  • Place, Virginia Hospital & Health
    ‪4 min drive‬
  • Place, Henrico Doctors' Hospital
    ‪6 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪25 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed

Studio, 1 Queen Bed with Sofa bed

Studio, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(18 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

8.2 out of 10
Very good
(10 reviews)
  • 71 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

7.8 out of 10
Good
(9 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Tub)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (Mobility Accessible, Tub)

  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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Holiday Inn Express Richmond I-64 Short Pump Area by IHG

Richmond
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, 1,003 reviews
The price is CA $126
CA $147 total
includes taxes & fees
Feb 22 - Feb 23
Holiday Inn Express Richmond I-64 Short Pump Area by IHG

About the area

Richmond

In shopping district.Within 3 miles (5 km) of this Richmond hotel, you'll find Short Pump Town Center and Elk's Lodge. Bowlero West End and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 4 min drive - 4.5 km
  • Virginia Hospital & Health - 4 min drive - 5.5 km
  • Elk's Lodge - 5 min drive - 6.9 km
  • Bowlero West End - 6 min drive - 6.9 km
  • Henrico Doctors' Hospital - 6 min drive - 7.8 km

Getting around

  • Richmond Staples Mill Road Station - 16 min drive
  • Richmond Intl. Airport (RIC) - 27 min drive

Restaurants

  • ‪Golden Corral - ‬13 min walk
  • ‪Panera Bread - ‬7 min walk
  • ‪Cracker Barrel - ‬2 min drive
  • ‪Starbucks - ‬18 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Residence Inn by Marriott Richmond Northwest

3-star hotel near Short Pump Town Center
Residence Inn by Marriott Richmond Northwest offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 400 square feet (36 square meters) and includes conference space. The business-friendly Residence Inn by Marriott Richmond Northwest also features a terrace, a picnic area, and coffee/tea in a common area. Free self parking is available.

This 3-star Richmond hotel is smoke free.

  • 1 building
  • 104 guestrooms or units
  • 4 levels
  • 400 sq ft of conference space
  • 36 sq m of conference space
  • Built in 1998
  • Continental breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Elevator
  • No smoking on site
Residence Inn by Marriott Richmond Northwest offers 104 accommodations with coffee/tea makers and hair dryers. Accommodations have separate sitting areas and are furnished with double sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

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includes taxes & fees
Feb 19 - Feb 20
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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Basketball
  • Gym
  • Seasonal outdoor pool
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Portable bathtub seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from September 2 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 3 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • The seasonal pool will open in June and close in August.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Northwest
Residence Inn Marriott Northwest Hotel Richmond
Residence Inn Marriott Richmond
Residence Inn Marriott Richmond Northwest
Residence Inn Richmond Northwest
Residence Inn Marriott Richmond Northwest Aparthotel
Resince riott Richmond west
By Marriott Richmond Northwest
Residence Inn by Marriott Richmond Northwest Hotel
Residence Inn by Marriott Richmond Northwest Richmond
Residence Inn by Marriott Richmond Northwest Hotel Richmond

Residence Inn by Marriott Richmond Northwest Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 189 out of 427 reviews
Rating 8 - Good. 116 out of 427 reviews
Rating 6 - Okay. 52 out of 427 reviews
Rating 4 - Poor. 34 out of 427 reviews
Rating 2 - Terrible. 36 out of 427 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Jaime

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 3 nights in Oct 2025

8/10 Good

ROSE

Travelled with partner
Liked: Staff & service
The mattress pad on bed was not clean.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and spacious rooms
Stayed 1 night in Oct 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Everyone at front desk was nice and accommodating
Stayed 2 nights in Oct 2025

10/10 Excellent

sheletta, Henrico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were so clean and nice
Stayed 1 night in Oct 2025

10/10 Excellent

Lucy

Liked: Cleanliness
Stayed 5 nights in Oct 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best experience in 4 years as a business traveler

Everything was perfect. From check-in to check out, everyone at the desk was exceptional warm and friendly. The breakfasts had far more options than I’m accustomed to as a frequent business traveler, and the cleanliness was far better than I typically see when I travel. Everyone here should be hired as universal trainers within the entire industry to teach others how to run a hotel. 10 stars.
Stayed 6 nights in Oct 2025

10/10 Excellent

Shardae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Chiil spot for a change of scenery good price and the breakfast is good
Stayed 1 night in Oct 2025

6/10 Okay

Quintina

Stayed 7 nights in Aug 2025

8/10 Good

karen

Travelled with family
Liked: Cleanliness

Pool pic misgiving

Breakfast items were plentiful. Pool was smaller than seen in pictures. There happened to be a football team of 8 or more 8year old boys that were always in the pool being loud so I never went to pool. Requested cleaning person to come every other day for my 5 day stay. After numerous calls to front desk, they came on the 4th day. Front desk stated that we were ignoring them on day 3 when in actuality we weren't even onsite.
Stayed 5 nights in Aug 2025

10/10 Excellent

Kadedra

Stayed 3 nights in Aug 2025

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room,bath and bed were clean. Also was given clean towels when asked.
Stayed 3 nights in Aug 2025

2/10 Terrible

Robert, Lyndhurst

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Over a course of a week, not once did housekeeping come by. Also, there were 100s of ants in the room. The hotel came by 1 time to spray, but it dis not work. I actually had to go out and buy my own spray to treat it properly. The other hotel guests were loud and disruptive. Ended up leaving a day earlier than planned because it was so miserable. Never will stay here again.
Stayed 8 nights in Jul 2025

8/10 Good

Jenny

Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in Jun 2025

6/10 Okay

Lydia

Travelled with family
This property is older and our first room had many items broken or not working. Next room was better but still older. Remember a wall mount for charger and wifi did not work on my ipad but did on phones.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jusinta

Stayed 6 nights in Jun 2025

2/10 Terrible

Dovin

Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
The staff!may god continue to bless them all.
Stayed 6 nights in Jun 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit of an odd smell in 1st floor rooms. Seemed strong when we entered, but got used to it.
Stayed 3 nights in Jun 2025

6/10 Okay

Francesco

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Hit head on shower curtain rail as it was low. Ends not held in place. I believe it was Room 219
Stayed 1 night in Jun 2025

10/10 Excellent

Clinton

Stayed 5 nights in Jun 2025

8/10 Good

Shardae

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing nobody bothered me I was there for my birthday
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Residence Inn was a perfect location for us. The staff was the friendliest and most competent I have met in a long time. Thank you Andre (check in), Seme (breakfast buffet) and Cheryl (front desk). Exceptional consideration of the guests.
Stayed 4 nights in May 2025