Note fondée sur 302 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
The toilet in my room was broken, it ran nonstop. I had to fix the flap inside the tank to get the water in the toilet bowl. Upon leaving I told the guy near the desk and she simply stated he would let maintenance know. There was no concern for my stay.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you for sharing your experience during your recent stay. I can share that our maintenance team did fix the toilet. I have spoken with our team concerning your experience and to ensure this does not happen in the future. We hope to be given an other opportunity in the future to service you during your visit to the area.Thank you,
par un voyageur
Good
Publié le 29 févr. 2024 sur HotelsKitchen can need a refresher.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you so much for sharing your feedback with us. I have shared your comments with our staff. All were happy to know that we were able to meet your expectations. We look forward to your next visit.Safe Travels,
par un voyageur
Other choices in Innsbrook make more sense
Publié le 11 févr. 2024 sur HotelsWe actually booked this the same day. We checked in mid morning. We came back to actually stay in the room 9:30/10pm. The room next to us.. was loud, music was loud, pounding on the walls etc. Really unsafe. We had to move our rooms. The police should have been called, the guests should have been removed and our stay should have been refunded. I stay in the area once a quarter and have been for the past 18 years..poor experience.
On some positive notes.. the location is nice, the room size is great.. having a suite with more than one bathroom is incredible. The beds were nice...and once in the room it was quiet. The sleeper sofa has seen better days... the fridge was dented multiple times and there is no paper cups for coffee, nor lotion or other amenities -the breakfast is nothing special and the use of the computers is a hassle.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
The information you have provided is much appreciated and we be used to help us improve our service for your and all our valued guest. We hope to be given an other opportunity in the future for we want to show you the improvement that has been made. For your goal is to meet our guest needs and expectations.Thank you,
par un voyageur
Publié le 11 févr. 2024 sur Expedia
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Staff was friendly
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you so much for sharing your feedback. I have shared your comments with our team. We look forward to your next stay and hope to improve your experience with us.Thank you,
par un voyageur
Publié le 15 janv. 2024 sur Expedia
This hotel has little old and dirty. I caught the cockroach this morning. I've been to many hotels for my kids' sports games over the past 10 years, but I've never had anything like this happen.I am disappointed it.
Commentaires de Gestion de l’hôtel
15 mars 2024 par GM, Gestion de l’hôtel
Thank you for your feedback. I have spoken with our team and action is being taken to prevent this from happening in the future. We hope to be given an other opportunity in the future to show how much we have improved. Thank you,
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Great stay!
par un voyageur
Publié le 8 janv. 2024 sur Hotels
par un voyageur
Publié le 7 janv. 2024 sur Hotels
par un voyageur
Publié le 6 janv. 2024 sur Expedia
