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Extended Stay America Suites White Plains Elmsford

2.5-star property
118 West Main Street, Elmsford, NY 1-855-887-0424
3.0 out of 5
See all 21 travelocity Reviews

"Broken phone line to call front desk for kitchen wares, why running water stopped while taking shower, etc. Alerted staff twice. Finally new phone ins ... " More

By a verified traveller on Sun 06 Oct 2019

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Hotel Description

Hotel near Westchester County Center in Elmsford

In Elmsford

Within 3 miles (5 km) of this Elmsford hotel, you'll find Captain Lawrence Brewing Company and Tarrytown Music Hall. Rockefeller State Park Preserve and Pierson Park are also within 3 miles (5 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is also provided.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $173* Per night/room 30 Apr. - 1 May

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Extended Stay America Suites White Plains Elmsford ratings based on 21 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites White Plains Elmsford

Everyone (10) Couples (5) Family (8)
5 out of 5
Its good

Posted by on 5 Apr. 2023

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Comment from Hotel Management

5 Apr. 2023 by Hotel Management

Dear Joseph, It was a pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It means a lot to know you had an enjoyable stay. Our team's priority is guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with our team to let them know our guest noticed their effort. Once again, thanks for your excellent feedback; we look forward to welcoming you back soon.Sincerely,Hotel Management

2 out of 5
Horrible breakfast. Old property.

Posted by on 28 Sep. 2022

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Comment from Hotel Management

30 Oct. 2022 by Hotel Management

Kristina, we appreciate you taking the time to share your observations, and we apologize for not meeting your expectations. We strive to maintain high service standards and keep our hotel's overall look and feel. We have addressed your concerns with our team as we continually strive to ensure a flawless visit for every guest. In the meantime, we will continue focusing on providing outstanding hospitality and clean, comfortable rooms for our guests. Thank you again for sharing.Sincerely,Hotel Management

1 out of 5
Our room had no shower curtain so we could not take showers, when we told the front seat worker, Ericka, she had a very bad attitude, was rude and said we should have taken care of it. How? Bring our own! Nasty person should not be working with the public. Sour us on the hotel

Posted by on 26 Jul. 2022

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Comment from Hotel Management

28 Jul. 2022 by Hotel Management

Vittoria, thank you for posting a review of your stay. We want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize this was not your experience. We regret the inconvenience this caused and are grateful for your patience. Please be assured we will address your concern appropriately to ensure we better serve our guests as we advance. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit to this area. Sincerely, Hotel Management

5 out of 5

Posted by on 2 Jan. 2022

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3 out of 5

Posted by on 7 Jun. 2021

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5 out of 5

Posted by on 7 Mar. 2021

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2 out of 5
I was In room 617 which is non smoking but smile like smoke, I had to call the front desk to ask if this was a smoke free room. The carpet by the AC unit have red stains on it and there was stuffs all over the carpet. The sink in the bathroom was backing up. I would never go back there!

Posted by , from Bronx NY on 6 Jun. 2020

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Comment from Hotel Management

8 Jun. 2020 by Hotel Management

Thank you for taking the time to leave comments about your visit with us. We are sorry for the issues you had in your room and that our housekeeping services were not up to par. We have steps in place to inspect every room prior to a guest's arrival, and we apologize these steps were overlooked. We appreciate your valuable feedback and hope you will give us another chance to make a better impression. Sincerely, Hotel Management

1 out of 5
The check in was a disaster due to Travelocity’s internal melt down. I had to wait 3 hours after booking before I could get my room.

Posted by on 22 Dec. 2019

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Comment from Hotel Management

22 Dec. 2019 by Hotel Management

Thank you for your review. We regret the inconvenience you experienced at the time of check-in due to the third party website. We hope the rest of your stay was a pleasant one and that you will revisit us so that we can provide you with a much better stay. Sincerely, Hotel Management

2 out of 5
Room was out dated. No cups or plates in kitchen. Television was basic. Parking garage was filthy. Not vet well lit. Carpets dirty in room and halls.

Posted by on 30 Oct. 2019

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Comment from Hotel Management

31 Oct. 2019 by Hotel Management

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. So, thank you, and please consider staying with us again in the future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management

3 out of 5
Broken phone line to call front desk for kitchen wares, why running water stopped while taking shower, etc. Alerted staff twice. Finally new phone installed a day before we checked out ( 7th day!!). Room keys erratic even during our first day. Attempted to open door several times and had to go down 3 times to exchange. We were told not to put near phones, credit cards but it already happened on the day we checked in.

Posted by on 6 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Hotel Management

Thank you for staying with us and reviewing your experience. It was disheartening to read your review regarding the issues you encountered while you were here. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

About the Extended Stay America Suites White Plains Elmsford

Location 118 West Main Street, Elmsford, NY 10523

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites White Plains Elmsford also features multilingual staff, coffee/tea in a common area, and laundry facilities. Self parking is free. This Elmsford hotel is smoke free.

  • 1 building
  • 136 guestrooms or units
  • 7 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: White Plains Metro-North Railroad Station (7.8 km / 4.8 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites White Plains Elmsford offers 136 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elmsford White Plains
  • Extended Stay America Elmsford
  • Extended Stay America White Plains
  • Extended Stay America White Plains Elmsford
  • Extended Stay America White Plains Elmsford Hotel
  • Extended Stay America White Plains Hotel Elmsford
  • White Plains Elmsford
  • Extended Stay America White Plains / Elmsford Hotel Elmsford
  • Extended Stay Elmsford
  • Extended Stay America White Plains Hotel
  • Extended Stay America White Plains Elmsford
  • Extended Stay America Suites White Plains Elmsford Hotel
  • Extended Stay America Suites White Plains Elmsford Elmsford

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.