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The Sian Kaan at Grand Tulum

4.5 star property
4.5-star beachfront hotel near Akumal Beach

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Photo gallery for The Sian Kaan at Grand Tulum

Poolside bar
Minibar, in-room safe, bed sheets
Spa
Restaurant
On the beach, scuba diving

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Carretera Chetumal - Puerto JuA¡rez Km, 252,, Akumal, ROO, 77780
  • Place, Riviera Maya Golf Club
    ‪2 min drive‬
  • Place, Aktun Chen
    ‪2 min drive‬
  • Place, Dolphinaris Tulum
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Sian Kaan Pool

Minibar, in-room safe, bed sheets

Sian Kaan Pool

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Ocean

Minibar, in-room safe, bed sheets

Sian Kaan Ocean

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Ocean Terrace with Jacuzzi

Minibar, in-room safe, bed sheets

Sian Kaan Ocean Terrace with Jacuzzi

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Junior Suite

Minibar, in-room safe, bed sheets

Sian Kaan Junior Suite

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Sian Kaan Master Suite

Minibar, in-room safe, bed sheets

Sian Kaan Master Suite

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Akumal

On the beach.Within 2 miles (3 km) of this Akumal hotel, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Akumal Ecological Center are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 2 min drive - 1.4 km
  • Aktun Chen - 2 min drive - 1.4 km
  • Dolphinaris Tulum - 4 min drive - 2.8 km
  • Akumal Beach - 5 min drive - 5.3 km
  • Half Moon Bay - 8 min drive - 7.1 km

Getting around

  • Tulum Intl. Airport (TQO) - 64 min drive

Restaurants

  • ‪Bahia Principe Grand Coba - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Thali Restaurant - ‬7 min drive
  • ‪Maiko - ‬5 min drive
  • ‪The Truck - ‬7 min drive

About this property

The Sian Kaan at Grand Tulum

4.5-star beachfront hotel near Akumal Beach
The Sian Kaan at Grand Tulum is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Sian Kaan at Grand Tulum offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a fitness center. There are 12 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 11 bars/lounges.

Spa services, tour/ticket assistance, and a garden are also featured at the luxury The Sian Kaan at Grand Tulum. Free valet parking is available.

  • 1 building
  • 76 guestrooms or units
  • 12 dining venues
  • 11 bars or lounges
  • Built in 2017
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Coffee shop
The Sian Kaan at Grand Tulum offers 76 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. Flat-screen televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathrobes, slippers, and complimentary toiletries. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa.

Similar properties

4 outdoor pools, pool umbrellas, sun loungers
Bahia Principe Grand Tulum - All Inclusive
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.1 out of 5, Very good, 1,356 reviews
Bahia Principe Grand Tulum - All Inclusive

Property amenities

Parking and transportation

  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 12 restaurants
  • A coffee shop/cafe

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Scuba diving

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Safe

Policies

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Children and extra beds

  • Children younger than 21 are not allowed at this adults-only property. All guests 21 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

We should mention

  • This is an adults-only property and guests under 21 years old aren't allowed.

Property is also known as

Sian Kaan Grand Tulum All Inclusive Adults Akumal
Sian Kaan Grand Tulum All Inclusive Adults
Sian Kaan Grand Tulum All Inclusive Adults Akumal
The Sian Kaan at Grand Tulum All Inclusive - Adults Only Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only
Sian Kaan Grand Tulum All Inclusive Adults Akumal
The Sian Kaan at Grand Tulum All Inclusive - Adults Only Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only
Sian Kaan Grand Tulum All Inclusive Adults
The Sian Kaan At Tulum Akumal
The Sian Kaan at Grand Tulum Hotel
The Sian Kaan at Grand Tulum Akumal
The Sian Kaan at Grand Tulum Hotel Akumal
The Sian Kaan at Grand Tulum All Inclusive Adults Only

The Sian Kaan at Grand Tulum Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 25 reviews
Rating 8 - Good. 4 out of 25 reviews
Rating 6 - Okay. 5 out of 25 reviews
Rating 4 - Poor. 3 out of 25 reviews
Rating 2 - Terrible. 3 out of 25 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sian Kaan the best!

Wonderful time! Right by the water. Though the area has much seaweed right now, Oasis Tulum does a great job daily cleaning it up. Fantastic food!Great service! Rose petals on the bed and champaign provided on our anniversary night. We highly recommend this resort. Our 11th trip to Mexico resorts!
Stayed 9 nights in Apr 2019

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best resort I've stayed at so far in the area

They made my girl's birthday really special
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting was gorgeous the room was very nice loved the tub and private cabana that was right on the beach. A bit disappointed with some of the dining options the food was tasty but the wait staff seemed a bit stretched at times. We waited quite a while for most of the entree’s we ordered. Other couples around us just left midway through the dinner so it wasn’t just us. We also did not meet our butler until the last day we stayed at the resort. The bar was excellent the beach was well maintained. In the future they should offer more times to snorkel in the afternoon. We would definitely stay there again.
Stayed 3 nights in Apr 2019

10/10 Excellent

NO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THEY SHOULD ADD MORE WAITRESSES TO THE RESTAURANTS
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The butler service was non existant It was an issue getting the room we booked Very far from the airport No activities No variety in food choices
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Property was not as advertised, they talk about haveing a butler to make your dinner reservations and other plans was there 6 days never even met the butler, advertise tennis available but whenever asked about it was told they didn’t know if had the equipment would let us know but never did after several inquiries. Also it is anything but gourmet dining 2 of the three restaurants on adults side of resort are good but the white box is awlful as in most places there food comes out warm or cold it’s advertised as gastropub but it’s a tapas place also worse service of any of the restaurants also hard to believe that the Mexican restaurant had pretty horrible food too but at least the people that worked there were really pleasant. Also air conditioning in rooms were not cold and when complained they st offer to send someone to look and give you explanation that controls are reversed where as putting warmer will make it cooler but only helped a little with room temperature What made it a pleasant stay was how nice and helpfully almost all the service staff was from bartenders on beach to restaurant staffs also was nice to rent a smart car and all you have to do is pay the insurance
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m not sure why people would leave those bad reviews .. this place was very pleasant and staff and servers was very kind and helpful. Little things here and there that needed some attention but fixed when asked. Will definitely be returning to place thank you
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was beautiful,,. Everything ekes was absolutely terrible
Stayed 7 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
1. The drive time from Airport to the hotel is 1 hour and 15 mins. 2. The Hotel is surrounded with many trees, beautiful palm trees, and flowers. The atmosphere is the one of the best if you like lush green trees very quiet, calm and tranquil this hotel is the one. I would rate the atmosphere 5 stars 3. Some of the rooms have no balcony, so there is a huge window but it does not open so you don't get to enjoy the ocean wind while in the room. 3.5 stars 4. Rooms are comparable to other hotels and nothing to rave about. 3.5 Stars 5. Food at the the restaurants sub par. The buffet had less variety compared to other hotels. The Restaurants you have to make reservations also was nothing to rave about. Actually I would rate the food 3 compared to other hotels. 6. Customer service nothing above and beyond compared to other hotels. 3.0 stars I have had 5 star service from other hotels. 7. There is snorkeling, kayaking, bike rental for free. Snorkeling and kayaking is free for 1 hour only. You need to leave your I.D with them. 8. Beautiful beach with soft sand. 5 stars
Stayed 4 nights in Mar 2019

10/10 Excellent

Elinore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
The seclusion location was good staff was great. The food was not good for the type of resorts it was the buffet and the hippi chic was great but the nicer looking restaurant were just Ok, I would pay to eat at them.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
We tried to leave hours after arriving. I’ve never experienced such poor service or rooms in such condition. No hot water, broken safes in three rooms, the bell boy even made us carry our own luggage. Absolutely zero service at this all inclusive. One bartender told me to “get my own” drink. My boyfriend thought I just have misunderstood so he went to ask again. No, he told him the same thing. We asked to check out and for a refund multiple times, though expedia has really been managing this incredibly slowly and with no follow ups. They kept trying to get us to sign waivers so we could leave, which we would not do. Eventually we moved resorts but had lost half of our vacation to this mess. It is not a luxury hotel whatsoever. We moved to Secrets Capri - it cost half as much and was probably ten times better. Do not stay here. By the way, we confronted management continuously and they told us they had no power to manage the situation. They just offered pathetic “we don’t know what to do” explanations repeatedly.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Food was the worst selection and quality of many ive been to. No entertainment. Except for the ocean everything else was ho hum.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Will never come back not what they advertise on line
Stayed 5 nights in Nov 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, but low season caused some issues

The hotel is gorgeous. However, it was low season and, as such, the hotel seemed to be on a skeleton crew. This wasn’t an issue for the most part, but the largest issue this caused is that the restaurants (at which you had to make a reservation) didn’t have enough waiters or cooks to get the meals out in a timely manner. This did cause my group some headaches and did “cloud” our trip. All in all, this is a beautiful place that I would recommend, but I would certainly want to see their bar and restaurant be staffed appropriately for the amount of guests and diners that are present in the hotel at any time.
Stayed 3 nights in Oct 2018

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place, took a day to get used to rules

Stayed 5 nights in Mar 2018

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE PARA PAREJAS QUE GUSTAN DE LA TRANQUILIDAD Y naturaleza
Stayed 3 nights in Apr 2019

4/10 Poor

Martin, Cancún

Travelled with partner
Liked: Amenities
Cuando llegue Expedia no mando mi reservación aún que ya la había cobrado a mi tarjeta dos semanas antes La atención en el hotel buena, el jacussi en la habitación muy biejo y sucio, la habitación de buen tamaño y bien decorada Amenidades correctas, la coctelería muy mala las bebidas alcoholicas buenas, tequila,ron gin ok El vino de la casa muy malo el tinto el blanco regular La comida buena el restaurante muy agradable La playa con muchas piedras difícil ingresar al agua En general regular
Stayed 2 nights in Apr 2019

6/10 Okay

Carlos, cdmx

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Buen servicio, mala comida

La playa del hotel es buena, la comida es mala en general, el personal es muy amable y el piso de las habitaciones es pegajoso y resbaloso. Recomendable Solo por su precio accesible.
Stayed 3 nights in Apr 2018