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SureStay Hotel by Best Western Albuquerque Midtown

2.5 star property
Hotel near University of New Mexico in Albuquerque

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Photo gallery for SureStay Hotel by Best Western Albuquerque Midtown

Room, 1 King Bed, Accessible
Indoor pool
Lobby
Exterior
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • Laundry

Explore the area

Map
1635 Candelaria Boulevard Northeast, Albuquerque, NM, 87107
  • University of New Mexico
    ‪3 min drive‬
  • University of New Mexico Hospital
    ‪4 min drive‬
  • Albuquerque Convention Center
    ‪4 min drive‬
  • Albuquerque, NM (ABQ-Albuquerque Intl. Sunport)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Larger Room;with Sofabed)

Room, 1 King Bed (Larger Room;with Sofabed)

Room, 1 King Bed (Larger Room;with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds

Room, Multiple Beds

Room, Multiple Beds

  • Sleeps 4
  • 2 King Beds

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Lobby

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About the area

Albuquerque

Heart of Albuquerque.A stay at this Northeast Heights hotel places you within half a mile (1 km) of Rio Grande Trail and 3 miles (5 km) of University of New Mexico. Los Poblanos Open Space and Maxwell Museum of Anthropology are also within 3 miles (5 km).

What's nearby

  • University of New Mexico - 3 min drive - 3.0 km
  • University of New Mexico Hospital - 4 min drive - 3.8 km
  • Albuquerque Convention Center - 4 min drive - 4.9 km
  • Old Town Plaza - 5 min drive - 6.8 km
  • ABQ BioPark Zoo - 7 min drive - 6.8 km

Getting around

  • Alvarado Transportation Center - 11 min drive
  • Albuquerque International Sunport (ABQ) - 14 min drive

Restaurants

  • ‪New Mexico Piñon Coffee Co. - ‬3 min drive
  • ‪Whataburger - ‬2 min drive
  • ‪Main Event Entertainment - ‬3 min drive
  • ‪La Cumbre Brewing Company - ‬18 min walk
  • ‪Stripes Burrito Co. - ‬17 min walk

About this property

SureStay Hotel by Best Western Albuquerque Midtown

Hotel near University of New Mexico in Albuquerque
SureStay Hotel by Best Western Albuquerque Midtown offers its guests an indoor pool, a hot tub, and a fitness center. WiFi is free in public spaces. You'll find a business center on site. The business-friendly SureStay Hotel by Best Western Albuquerque Midtown also features a vending machine, laundry facilities, and an ATM. Self parking is free.

This Albuquerque hotel is smoke free.

  • 1 building
  • 83 guestrooms or units
  • 2 levels
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • ATM
  • No smoking on site
SureStay Hotel by Best Western Albuquerque Midtown offers 83 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Each accommodation is individually furnished. 32-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads.

This Albuquerque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

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Property amenities

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Gym
  • Hot tub
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • Pay movies

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 15.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 110 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Pool access available from 9 AM to 9 PM.
  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

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Red Roof Inn Albuquerque
Red Roof Inn Motel Albuquerque
Red Roof Albuquerque
Red Roof Inn - Midtown Hotel Albuquerque
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SureStay Hotel by Best Western Albuquerque Midtown Hotel
SureStay Hotel by Best Western Albuquerque Midtown Albuquerque

SureStay Hotel by Best Western Albuquerque Midtown Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 248 out of 833 reviews
Rating 8 - Good. 239 out of 833 reviews
Rating 6 - Okay. 147 out of 833 reviews
Rating 4 - Poor. 84 out of 833 reviews
Rating 2 - Terrible. 115 out of 833 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

JENNIFER

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
The room was not bad but it was not good either. Not super clean not super dirty. It was very noisy. Loud highway on one side loud parking lot on the other. People in the parking lot off and on all night. Loud people on both sides of our room and the person upstairs stomping across the floor at 4:00 AM. The area does not feel safe due to the homeless population. I will not be staying there again.
Stayed 1 night in May 2025

10/10 Excellent

Amanda

Stayed 1 night in Feb 2025

8/10 Good

Kimberlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a pool and hot tub ... Price was not bad either ... Breakfast could have been a little better though...
Stayed 1 night in Mar 2025

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room with a comfy bed. Unsupervised and rowdy kids were running, screaming and banging doors … not the hotels fault.. but annoying.
Stayed 1 night in Feb 2025

10/10 Excellent

Tracy, Texarkana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

John

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable pet fee and very friendly staff.
Stayed 1 night in Feb 2025

4/10 Poor

Selene

Travelled with family
It was clean but very noisy, room next door was having a party people were coming in and out of the room at 2am.
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Feb 2025

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Nice!
Stayed 3 nights in Jan 2025

2/10 Terrible

yesenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking is permitted, but our room had a nasty smoke odor that hit us as soon as we walked in, and sadly the walls were dirty. The door lock was ghetto-rigged as if someone tried breaking in and fixed it as cheaply as possible. We had mentioned that we would please have the two rooms next to each other, but reception said there were none available. When we got to our room, we walked out and realized that another customer had gotten a closer room close to our 2nd room, which I thought was not cool for not being honest with your customer who paid to keep your business running. I called earlier to ask about having the two rooms next to each other and said to come in and let them know so that they could accommodate our needs but that never happened. We Didn’t feel the need to make it a huge deal since we were only there for one night to party figured a review would be best.
Stayed 1 night in Dec 2024

4/10 Poor

Donald

Liked: Staff & service
Staff was very friendly and helpful. Calling the room to check on any problems. TV had bad reception. The reset they came and performed did not correct the problem till the next morning. Room location was next to outside entrance and also the pool. Water plumbing from other rooms and sources was disturbingly loud inside the room. Hall lights were visible thru door gaps from inside. Sound proofing techniques could improve room comfort.
Stayed 1 night in Jan 2025

2/10 Terrible

Angela

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
This property was dirty. The shower and tub had soap scum all over like it hadn’t been cleaned, the TV was broken, the hair dryer didn’t work, the bed was not comfortable. Called the front desk as soon as I arrived to tell them about the issues and they couldn’t decide where they would move me. Gave me three different room numbers and none of them would work so they couldn’t change the room. Wouldn’t stay here again.
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Gerardo

Liked: Staff & service, amenities, property conditions & facilities
Good.
Stayed 1 night in Dec 2024

10/10 Excellent

Nohemi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Leah

Stayed 1 night in Dec 2024

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not great

Stayed 1 night in Dec 2024

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

We got in very late but the check-in man was very friendly. The place is in very good condition and very clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good stay

I enjoyed my stay. I even had time to enjoy the hot tub. Very nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Rahul

Stayed 1 night in Nov 2024

10/10 Excellent

Katelin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and lovely staff!
Stayed 2 nights in Nov 2024