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"The Staff was very helpful, nice, polite and professional.
"
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By a verified traveller on Tue 11 Feb 2020
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Hotel Description
Hotel near Grant Park in Chicago
In Chicago
Within a 10-minute walk of this The Loop hotel, you'll find Grant Park and Columbia College Chicago. Field Museum of Natural History and John G. Shedd Aquarium are also within half a mile (1 km).
Business services
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, express check-in, and dry cleaning are also on offer.
Free WiFi
The 172 guestrooms offer free WiFi, coffee/tea makers, and TVs. Free weekday newspapers, free local calls, and hair dryers are also available.
Best Western Grant Park Hotel ratings based on 39 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Best Western Grant Park Hotel
Everyone (24)Couples (5)Family (6)
5 out of 5
The Staff was very helpful, nice, polite and professional.
Posted by Donald, from Miami Gardens, Fl on 11 Feb. 2020
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Comment from Hotel Management
11 Feb. 2020
by Chris
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
10 Feb. 2020
by Chris
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
3 out of 5
The location of the hotel is wonderful. Close to everything!
The staff was awesome and very helpful. I called and while they don’t have transportation from the airport to the hotel, the train fife cost only $5 and takes about 30 minutes to get there. Paula gave me perfect directions to get to the hotel safely. My ONLY issue with the hotel is that while some things are new and modern other things are not. For example the bathtub did not drain properly so my husband and I had to constantly clean the shower because soap scrub and dirt would filled the shower after each use. It would take 15-18 minutes for all the water to drain!
The heater was so loud at times it would make such a loud boom I would get startled. At night sleeping it was so frustrating. The carpet in the elevator was filthy. While the elevator worked fast, the buttons could not keep up. I would literally have to punch the 8th floor button in order for it the work. Aside from these things, everything else was great. Would I stay here again, yes, because now I know I should take a plunger with me in for the tub and take the stairs rather than the elevator.
Posted by a verified traveller on 21 Jan. 2020
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Comment from Hotel Management
9 Feb. 2020
by Chris
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
5 out of 5
Posted by a verified traveller on 19 Jan. 2020
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Comment from Hotel Management
6 Feb. 2020
by JenniferK
Thank you so much for taking the time to review our property, we are so pleased to have earned a 5 out of 5 rating. Please continue to look at The Best Western Hotel as your home away from home when traveling in the Chicago area.
4 out of 5
great location for us. staff very friendly. elevators a bit tired tho. overall for price a good value.
Posted by a verified traveller on 30 Dec. 2019
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Comment from Hotel Management
6 Jan. 2020
by Chris
Dear Valued Guest,
Thank you for sharing your feedback regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Staff was wonderful. Location was great for where we visited
Posted by a verified traveller on 9 Dec. 2019
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Comment from Hotel Management
16 Dec. 2019
by Front Desk Team
Thank you very much for sharing with us. We are very happy that you enjoyed our Staff and Location. We strive to give Exceptional Customer Service and your feedback is greatly appreciated. We hope that you would consider us in the future. We hope you will come back and see us again soon!
5 out of 5
Posted by a verified traveller on 26 Nov. 2019
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Comment from Hotel Management
5 Dec. 2019
by Front Desk Team
Thank you very much for sharing with us. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!
5 out of 5
Location is great and very helpful staff. The room was very clean. I will definitely stah at this hotel again!
Posted by a verified traveller on 19 Nov. 2019
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Comment from Hotel Management
19 Nov. 2019
by Front Desk Team
Thank you very much for sharing with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
5 out of 5
For Chicago it’s fine. Parking is an issue though. Way too expensive. Room is comfortable.
Posted by a verified traveller on 16 Nov. 2019
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Comment from Hotel Management
18 Nov. 2019
by Front Desk Team
Thank you very much for sharing with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
4 out of 5
Location was perfect. Didn't like that a standard room
does not have a refridgerator.
Posted by a verified traveller on 9 Oct. 2019
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Comment from Hotel Management
13 Oct. 2019
by CR
We appreciate your feedback as it helps us improve our property. Thank you for sharing and we hope to have you back again in the future.
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. You'll find a business center on site. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Best Western Grant Park Hotel. Parking is available for a fee. This Chicago hotel is smoke free.
172 guestrooms or units
9 levels
Dining venue
Bar or lounge
Coffee shop
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Airport: Chicago, IL (ORD-O'Hare Intl.) (31.2 km / 19.4 mi)
Train station: Chicago Van Buren Street Station (0.9 km / 0.6 mi)
Metro station: Roosevelt Station (0.4 km / 0.2 mi)
Parking: Valet parking available for a surcharge
Room Amenities
Best Western Grant Park Hotel offers 172 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This Chicago hotel provides complimentary wireless Internet access. Bathrooms include showers and hair dryers. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Television
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Weekday newspapers (free)
Local calls (free)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Best Western Grant Park Hotel has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pets
No pets allowed, but service animals are welcome
Policies
Airport shuttle service (surcharge) is provided by Airport Express. The front desk can assist guests with booking shuttle service on request.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals exempt from fees/restrictions
No rollaway/extra beds available
Debit cards
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 50 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 6 and USD 18 per person (approximately)
Valet parking fee: USD 52.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Best Western Grant
Best Western Grant Park
Best Western Grant Park Chicago
Best Western Grant Park Hotel
Best Western Grant Park Hotel Chicago
Grant Park Best Western
Best Western Chicago
Chicago Best Western
Chicago Best Western
Best Western Chicago
Best Western Grant Park Hotel Hotel
Best Western Grant Park Hotel Chicago
Best Western Grant Park Hotel Hotel Chicago
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
