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"My stay was great, check in was super easy. Everything was great. " More

By a verified traveller on Sun 27 Sep 2020

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Hotel Description

Hotel near Grant Park in Chicago

In Chicago

Within a 10-minute walk of this The Loop hotel, you'll find Grant Park and Columbia College Chicago. Field Museum of Natural History and John G. Shedd Aquarium are also within half a mile (1 km).

Restaurant, bar/lounge

A restaurant and a bar/lounge are featured at this hotel. Business travelers can take advantage of the free WiFi in public areas. Self parking, a coffee shop, and dry cleaning are also offered.

Free WiFi

The 172 guestrooms offer free WiFi, coffee/tea makers, and TVs. Free weekday newspapers, free local calls, and hair dryers are also available.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
C$81* Per night/room 25 May - 26 May

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 Queen Bed, Non Smoking, Park View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Grant Park Hotel ratings based on 50 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Grant Park Hotel

Everyone (27) Couples (8) Family (11)
1 out of 5
They had literal bed bugs and neither Travelocity nor the “best western plus” reimbursed me. For my troubles. When i told them they simply did not believe me until i got them to go up to the room and look. And even after they saw them i still feel i won’t be reimbursed. The possibility of bringing the bugs back home with me is such and inconvenience. To be honest I’d look somewhere else if i were you.. real talk. I’d even advice to delete the Travelocity app... trifling

Posted by on 12 Apr. 2021

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Comment from Hotel Management

14 Apr. 2021 by Reservations

Thank you for staying with us.

2 out of 5
It was run down and falling apart. Other gues were very noisy and could hear everything through the thin walls

Posted by on 22 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by Guest Service Team

Thank you for your feedback!

4 out of 5

Posted by on 14 Mar. 2021

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Comment from Hotel Management

24 Mar. 2021 by Guest service Team

Thank you for your feedback!

1 out of 5
Very outdated, staff was wonderful and did what they could to help!

Posted by on 1 Mar. 2021

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Comment from Hotel Management

2 Mar. 2021 by Octavio G.

Thank you for sharing your feedback. We are sorry to hear you did not enjoy your stay and will be using your feedback to make improvements to ensure everyone may enjoy their when staying with us.

1 out of 5
The service was poor, the guy at the front was rude but then tried to be nice, the rooms are old and the beds uncomfortable, but the worst part was having the coffee machine inside the restroom, just disgusting.

Posted by on 28 Feb. 2021

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Comment from Hotel Management

29 Mar. 2021 by Guest Service Team

Thank you for your feedback!

1 out of 5

Posted by on 14 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Vivian

Thank you for your feedback!

1 out of 5
Never again will I stay here. The pillows were so small and not comfortable, the walls are paper thin could hear the person across the hall cursing and fussing all night. Loud music playing all hours of the night. No microwave or fridge in the rooms. Also, the noise from the street kept waking us up

Posted by on 6 Jan. 2021

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Comment from Hotel Management

2 Feb. 2021 by Vivian

We are sorry to learn about your experience with us. Thank you for letting us know, we will work harder to better our guest experience!

3 out of 5

Posted by on 23 Oct. 2020

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Comment from Hotel Management

25 Oct. 2020 by Chris

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5 out of 5
My stay was great, check in was super easy. Everything was great.

Posted by , from Chicago on 27 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Chris

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

5 out of 5

Posted by on 23 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Chris

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

About the Best Western Grant Park Hotel

Location 1100 S Michigan Ave, Chicago, IL 60605

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Best Western Grant Park Hotel also features multilingual staff, concierge services, and dry cleaning/laundry services. Parking is available for a fee. This Chicago hotel is smoke free.

  • 172 guestrooms or units
  • 9 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Chicago O'Hare International Airport (ORD) (30.8 km / 19.1 mi)
  • Train station: Chicago Museum Campus-11th Street Station (0.8 km / 0.5 mi)
  • Metro station: Roosevelt Station (0.4 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Best Western Grant Park Hotel offers 172 accommodations with laptop-compatible safes and coffee/tea makers. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers and hair dryers. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Television
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Best Western Grant Park Hotel has a restaurant on site.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Airport shuttle service (surcharge) is provided by Airport Express. The front desk can assist guests with booking shuttle service on request.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 40 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Grant
  • Best Western Grant Park
  • Best Western Grant Park Chicago
  • Best Western Grant Park Hotel
  • Best Western Grant Park Hotel Chicago
  • Grant Park Best Western
  • Best Western Chicago
  • Chicago Best Western
  • Chicago Best Western
  • Best Western Chicago
  • Best Western Grant Park Hotel Hotel
  • Best Western Grant Park Hotel Chicago
  • Best Western Grant Park Hotel Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.