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5.0 out of 5

"Always excellent service, cleanliness, and food!!! " More

By a verified traveller on Tue 01 Oct 2019

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Hotel Description

Family-friendly 5-star hotel near Navy Pier

City center stay

Within a 15-minute walk of this River North hotel, you'll find Michigan Avenue and Millennium Park. Art Institute of Chicago and John Hancock Center are also within 2 miles (3 km).

Award-winning

A full-service spa, an indoor pool, and a restaurant are all featured at this luxury hotel. There's fun for all ages with a playground and an arcade/game room, and families will appreciate the onsite laundry facilities. Enjoy the health club and perks like free WiFi.

Soaking tubs, free WiFi

The 316 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include deep soaking bathtubs, minibars, and LCD TVs with cable channels.

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$449* Per night/room 4 Oct. - 5 Oct.

Club Double Room (Executive)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, River View (Premier)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Accessible (Executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Langham, Chicago ratings based on 5 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Langham, Chicago

Everyone (1) Couples (2) Family (5)
5 out of 5
Always excellent service, cleanliness, and food!!!

Posted by on 1 Oct. 2019

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Comment from Hotel Management

2 Oct. 2019 by The Langham, Chicago

Thank you for visiting and for sharing the specific details of your stay, which we will share with our team. We hope to welcome you back on a future visit.

5 out of 5
Everything about this hotel was top notch. Every employee we came in contact with was friendly, professional, and helpful in every way. We especially liked the waiters and waitresses in the Travelle Bar area and the front doorman. We enjoyed their company so much we took pictures with them to memorialize the trip. They were all so professional, friendly, and helpful in every way. The rooms were fantastic in every way with every detail taken care of. The shower and bath area is as nice as any hotel we've ever stayed in. Highly recommend this hotel for special trips/occasions.

Posted by on 9 Jul. 2019

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Comment from Hotel Management

9 Jul. 2019 by The Langham, Chicago

What a delight to read the notes from your stay! We appreciate all of your kind words and recommendations, from Travelle to room design. On behalf of the entire Langham team, thank you, and all the best to you!

5 out of 5
Toilet paper could be softer.great location- very close to a lot of walkable things to do. Would definitely stay again.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by The Langham, Chicago

Thank you very much for staying with us at The Langham, and for your recommendation of our hotel. Thank you also for sharing details from your stay that give us opportunities for improvement. Rest assured that we have shared this with the department involved. We look forward to your next visit.

5 out of 5
This hotel exceeded my expectations. Everything was luxurious. No need to stay anywhere else. Truly a 5 star hotel!

Posted by on 25 Mar. 2019

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Comment from Hotel Management

26 Mar. 2019 by The Langham, Chicago

Thank you so much for your high recommendation of our hotel, and what a delight to have you in residence. We will certainly share your kind words with our hotel colleagues.

5 out of 5

Over the top

Pros: Everything!
Cons: We should have been warned about the pool closing early.
Location: Great location, the heart of downtown Chicago.
We were there to celebrate my husband's birthday. Everyone was very nice about it and wished him a good birthday. Then we went down to use the pool at 5pm and was told it was closed due to a private event. We were very disappointed because that is why we were there. The Manager Sharon quickly came out to apologize and offered us spa services, champaign and chocolates.Jackie and Michelle were wonderful. After our services we went to dinner. They took off $50 of the bill to again apologize and made arrangements if we wanted to use the pool at Trump tower. They gave us more free drinks and a birthday cake. The room when we came back was set up beautifully. They were overly nice about the glitch and made sure we were happy. All other hotels could learn from there customer service. We can't wait to go back. They made it a rememberable great experince.

Posted by , from Chicago on 4 Apr. 2018

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Comment from Hotel Management

9 Apr. 2018 by The Langham, Chicago

Thank you for taking the time to share feedback from your recent visit. We are so pleased to hear that you enjoyed your time with us and hope to welcome you back soon for another pleasant stay!

Property Features

The Langham, Chicago offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 15000 square feet (1350 square meters) and includes conference space. A spa tub, a sauna, and tour/ticket assistance are also featured at the luxury The Langham, Chicago. Parking is available for a fee. This 5-star Chicago hotel is smoke free.

  • 1 building
  • 316 guestrooms or units
  • 13 levels
  • 15000 sq ft of conference space
  • 1350 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: O'Hare Intl. Airport (ORD) (29.2 km / 18.1 mi)
  • Train station: Millennium Station (0.6 km / 0.4 mi)
  • Metro station: State Station (0.4 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Langham, Chicago offers 316 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with premium cable channels, video-game consoles, and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11 AM and on weekends from 7 AM to noon.

Travelle - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Pavilion - This restaurant serves breakfast and light fare.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 16
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines; the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 80 for adults, USD 10 and USD 40 for children (approximately)
  • Valet parking fee: USD 78 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chicago Langham
  • Langham
  • Langham Chicago
  • The Langham Chicago
  • Langham Hotel Chicago
  • Langham Chicago Hotel
  • The Langham, Chicago Hotel
  • The Langham, Chicago Chicago
  • The Langham, Chicago Hotel Chicago

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.