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"The staff of the Double Tree was very friendly and helpful. We had reserved and paid for a King room. We were dismayed to discover that we had been b ... " More

By a verified traveller on Sun 21 Jul 2019

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Hotel Description

3.5-star hotel near Cuyahoga Valley National Park

In Independence

Stay at this Independence hotel and you'll be within 2 miles (3 km) of Cuyahoga Valley National Park and 6 miles (10 km) of Bedford Reservation. Also within 9 miles (15 km) are Christmas Story House and Cleveland Metroparks Zoo.

Free shuttle, parking

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the 24-hour fitness center and perks like free self parking.

Free Internet, iPod docks

Featuring conveniences like refrigerators and microwaves, the 192 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. IPod docks, room service, and coffee/tea makers are also available.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
C$60* Per night/room 1 Jun. - 2 Jun.

Room, Non Smoking (Parlor)

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (Treat Yourself Amenities)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Double Beds (Treat Yourself Amenities)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Cleveland - Independence ratings based on 21 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for DoubleTree by Hilton Cleveland - Independence

Everyone (10) Couples (2)
3 out of 5

Lots of Restaurents near by

Pros: Close restaurants
The front desk were friendly and so were the staffs. Unfortunately, the were problems with the lock on the door and also the towel were not always on hand in the pool. All in all, the hotel is alright and the staffs were great.

Posted by on 6 Aug. 2012

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5 out of 5

Posted by on 4 Oct. 2019

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Comment from Hotel Management

20 Nov. 2019 by Tom

Thank you for staying with us. We also appreciate your response to the survey. Hope to see you again.

3 out of 5
The staff of the Double Tree was very friendly and helpful. We had reserved and paid for a King room. We were dismayed to discover that we had been booked into a room with two double beds. The staff at the hotel blamed Travelocity and said that they have no King rooms. My husband and I are big people who sleep in a queen bed at home. The first night we slept in separate beds which was NOT how I wanted to spend my vacation . We did squeeze into a bed together for the last two nights. I was very disappointed about this. I'm not sure who is at fault: Travelocity or the Doubletree, but there is a communication error somewhere. Finally, the pool was very dirty and had a bad smell.

Posted by on 21 Jul. 2019

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2 out of 5
What I did not like about this property is that it was more then I pay to stay at the Hyatt Place which is right across the street but they were booked up for the time I needed and it was only a half star difference in ratings but what a difference that half a star makes!!! Also the room were smaller here in the Hilton than at the Hyatt and the overall Cleanliness is way better at the Hyatt as well. I had a dirty stained towel left under my sink, the bathroom was half cleaned and then they charged me $21.50 for local phone calls and had the nerve to say three of them was long distance when they were all to the same number what was crazy is I have a unlimited cell phone so had I known they charge you for phone calls I never would have touched the phone then on top of that the tv bearly worked and when I was checking out and advised the front desk of this he asked if I wanted a free bottle of water like I didn’t have one in my hand already, I should also state that he did remove the $21.50 charge for the phone calls but he had no answer for the condition of the bathroom or the dirty folded up towels. Needless to say it was a bad experience for me. I expected more from the Hilton just off the name alone.

Posted by on 8 Jul. 2019

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2 out of 5
Picked this hotel for a little family get away. Should have stayed home.... the pool was packed and I mean packed!! My 2 year old was not safe. I asked the bartender for a wine opener, it took 20 minutes to find someone and when I finally did they couldn’t find me one. How does a bartender not have a wine opener??!?! The air conditioner made a clicking sound all night long too. Come on Hilton your better than this

Posted by on 30 Jun. 2019

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2 out of 5

Posted by on 18 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Guest Services Manager

Thank you for your feedback. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We would love to hear from you as we are always looking for ways to improve our guest experience.

3 out of 5

Posted by on 5 Mar. 2019

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5 out of 5
Fine Hotel didn’t spend much time there as would have liked to

Posted by on 28 Jan. 2019

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5 out of 5

Posted by on 25 Oct. 2018

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2 out of 5

Not bad

I was disappointed in the quality of the room. We had to switch rooms due to shower not working and moved into another room that wasn't all that good for a Hilton hotel. However, it had really nice employees and the overall hotel appeared clean.

Posted by on 28 Dec. 2016

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About the DoubleTree by Hilton Cleveland - Independence

Location 6200 Quarry Lane, Independence, OH 44131

Property Features

DoubleTree by Hilton Cleveland - Independence offers its guests an indoor pool, a seasonal outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Multilingual staff, gift shops/newsstands, and a picnic area are also featured at the business-friendly DoubleTree by Hilton Cleveland - Independence. A roundtrip airport shuttle is free (available on request). Free self parking is available. This 3.5-star Independence hotel is smoke free.

  • 192 guestrooms or units
  • 5 levels
  • 9433 sq m of conference space
  • Built in 1980
  • Dining venue
  • Bar or lounge
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Wedding services available
  • Convenience store
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Grocery/convenience store
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (19.2 km / 11.9 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Cleveland - Independence offers 192 accommodations with iPod docking stations and video-game consoles. 30-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested. Renovation of all guestrooms was completed in February 2016.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to noon.

Shulas 2 - This steakhouse specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available on request from 8:00 AM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport shuttle service is offered on request from 8:00 AM to 10:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8.00 and USD 16.95 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Cleveland Independence
  • DoubleTree by Hilton Cleveland - Independence Hotel
  • DoubleTree Hilton Cleveland Hotel Independence
  • DoubleTree Hilton Cleveland Independence
  • DoubleTree Independence
  • DoubleTree Independence Cleveland
  • DoubleTree Hilton Cleveland Independence Hotel
  • Independence Doubletree
  • DoubleTree By Hilton Hotel Cleveland-Independence Ohio
  • Doubletree Cleveland South Hotel Independence
  • Doubletree Hotel Independence
  • DoubleTree by Hilton Cleveland - Independence Independence
  • DoubleTree by Hilton Cleveland - Independence Hotel Independence

You should know

  • DoubleTree by Hilton Cleveland - Independence offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.