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The Westin Cleveland Downtown

4.0 star property
4-star hotel near Huntington Convention Center of Cleveland

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Photo gallery for The Westin Cleveland Downtown

Exterior
46-inch LCD TV with premium channels, TV
Junior Suite, 1 King Bed, Non Smoking, City View
Cocktail bar
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Place, Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Place, Progressive Field
    ‪13 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(130 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(58 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cleveland

City center stay.Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

What's nearby

  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 9 min walk - 0.8 km
  • Rocket Arena - 11 min walk - 1.0 km
  • Progressive Field - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Dunkin' - ‬3 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Guys Pizza Co. - ‬4 min walk
  • ‪Masa & Agave Cantina - ‬1 min walk
  • ‪Ohio City Burrito - ‬5 min walk

About this property

The Westin Cleveland Downtown

4-star hotel near Huntington Convention Center of Cleveland
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Hot tub
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includes taxes & fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 46-inch LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cribs (infant beds) are available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1020 out of 1688 reviews
Rating 8 - Good. 323 out of 1688 reviews
Rating 6 - Okay. 164 out of 1688 reviews
Rating 4 - Poor. 87 out of 1688 reviews
Rating 2 - Terrible. 94 out of 1688 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Aug 2025

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Sent email saying air conditioning wasn’t working, but they wouldn’t answer at the desk. Didn’t respond to email til 17 hours later when we had to check in, advised everyone to go somewhere else but wouldn’t confirm we wouldn’t be charged since it was within 24 hours of checkin.
Stayed 1 night in Jul 2025

8/10 Good

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Valet staff was very efficient and friendly. Front desk staff was helpful and able to accommodate me with a wheelchair when my brother needed one. Restaurant had good food and friendly staff. Only downfall in my opinion was that it was not near shops or other storefronts. In essence, we needed to drive to most places.
Stayed 4 nights in Jul 2025

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sadly the city placed highly odiferous mulch on the downtown city streets a day or so before we arrived. The flora will be healthily invigorated however the stench was worse than I have experienced in New Orleans in August.
Stayed 3 nights in Jul 2025

10/10 Excellent

Letitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great. Easy check in. Room was clean and spacious
Stayed 1 night in Jul 2025

8/10 Good

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Ruthy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Marcello

Travelled with family
Liked: Amenities, property conditions & facilities
It is in a great location very close to Rock hall of fame. It is clean comfortable beds. Only part it could do better is the removal of garbage from the room, making up the beds. I was out early everyday and there was no housekeeping or refil service for water or coffee in my room. Garbage stayed in the room for 3 days untouched
Stayed 3 nights in Jul 2025

2/10 Terrible

John

Parking - 37.00 per day. What a ripoff.
Stayed 1 night in Jul 2025

6/10 Okay

Jen

Travelled with family
It’s a downtown hotel but one of the nicer cleaner ones. Check in easy and had a great view of Lake Erie. The Bad: one certain bartender/waitress. Had breakfast first morning. (prepaid for 2 nights) this waitress huffed and puffed about basically having to work. We got cold coffee and she was just so damn rude. It was awkward watching her give death rays to her coworker that was super sweet btw. No doubt this is not new to this employee. We came back later in the day with a wedding party and she immediately yelled out we are closed! No food! We were there only for drinks anyway. We stood there waiting to order as she ignored us and walked away to talk to someone else. We left and never went back. Didn’t even go back for the paid breakfast the next morning. Not sure why this establishment would keep someone like this in the front of the house. Everyone else was so nice and helpful.
Stayed 2 nights in Jul 2025

8/10 Good

Kristi

Liked: Staff & service, property conditions & facilities, room comfort

Anniversary stay

We booked through hotels.com for our stay for our anniversary. When we checked in, we were told that we couldn’t have a king bed (which is what we booked) but they upgraded us to a corner suite. The suite was spacious but a bit worn out. The bathroom was also not very clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Angela Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay and friendly staff
Stayed 1 night in Jul 2025

10/10 Excellent

Lindsay

Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great trip

Everything was amazing.
Stayed 2 nights in Jun 2025

8/10 Good

Turua L

Liked: Staff & service, property conditions & facilities
Parking wasn't good..cant go in and out if you park in structure ir you will be charged I was told by front desk. Gotced to valet for more money.
Stayed 1 night in Jun 2025

10/10 Excellent

Bryan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great! The only thing I would recommend is that we actually message you when your room is ready rather than 2+ hours later
Stayed 1 night in Jul 2025

6/10 Okay

Jim

Travelled with group
Liked the location and how close it was to everything. Very hot weekend and couldn't get the room temp down.
Stayed 2 nights in Jul 2025

2/10 Terrible

Melissa

Disliked: Cleanliness
Stayed 1 night in Jul 2025

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful. Room was clean. Just a great night stay while we rooted on the Detroit Tigers.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Ed is great!

The staff was excellent! Ed, at the front desk, was fabulous and he didn’t have it easy. The AC was not working well, couldn’t get the room cooled below 74 degrees on a weekend that reached close to 100. Our shower was not draining but maintenance was there in a timely and very efficient manner. With these troubles it could have been a disastrous stay but the staff was so helpful, we had a good time in Cleveland.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ronnie

Liked: Staff & service, amenities, property conditions & facilities
Good spot to relax and enjoy downtown Cleveland.
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

4/10 Poor

Curt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
AC was out all night until our checkout
Stayed 1 night in Jul 2025

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Juhwan

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jul 2025