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"What I liked was the fact it was close to where I needed to be. The room service food was terrible. I did not eat in the restaurant because the food ... " More

By a verified traveller on Sun 07 Jul 2019

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Hotel Description

4-star hotel near Cleveland Convention Center

City center stay

Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Cleveland Convention Center and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and PlayhouseSquare Centre is within 2 miles (3 km).

Business services

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 18 conference rooms, business center, and valet parking. WiFi in public areas is free.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 484 guestrooms also offer free WiFi and 24-hour room service. LCD TVs, coffee/tea makers, and free weekday newspapers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Westin Cleveland Downtown ratings based on 16 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Cleveland Downtown

Everyone (14) Couples (2) Family (1)
5 out of 5

Posted by on 21 Oct. 2019

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Comment from Hotel Management

21 Oct. 2019 by Westin Cleveland Team Member

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

4 out of 5

Posted by on 1 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by Westin Cleveland Team Member

Thank you for staying with us! We appreciate your feedback and hope to see you again soon!

2 out of 5

Posted by on 21 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Westin Cleveland Team Member

Thank you for staying with us. We appreciate all feedback and would love to hear more on how we can make your next stay perfect.

3 out of 5
What I liked was the fact it was close to where I needed to be. The room service food was terrible. I did not eat in the restaurant because the food was so bad for room service. Valet parking was over 36.00 per day and with tips I was spending well over 50.00 a day. No garage parking at this hotel. We had a great time regardless. Regards

Posted by on 7 Jul. 2019

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Comment from Hotel Management

8 Jul. 2019 by Westin Cleveland Team Member

Thank you for staying with us! Our team will be digging deeper into your room service experience. We appreciate your feedback and hope to see you again soon!

4 out of 5
Outdated rooms are not lighted well lobby is lifeless... Staff are very nice

Posted by , from ft laurdale on 22 Jan. 2019

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Comment from Hotel Management

21 Feb. 2019 by Westin Cleveland Team Member

Thank you for you feedback! We take all reviews into consideration. We hope to see you again soon.

3 out of 5
Public areas like the lobby and lobby restrooms were dirty and unkept.

Posted by , from Cuyahoga Falls, Ohio on 17 Sep. 2018

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5 out of 5
The staff was excellent and helpful. The room was perfect with plenty of room to move around.

Posted by , from Springfield, IL on 13 Aug. 2018

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5 out of 5

Great place

The staff was great, the room was great with an awesome view. I was very pleased. Also eat at the urban farmer. Best resturant in Cleveland.

Posted by , from Spartanburg,SC on 23 Dec. 2017

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4 out of 5

Valet is so slow

Everything at the hotel was great except for the valet. There is no where to park except for valet so add $32.50 plus tip on the price of the room. It took nearly 30 minutes for them to retrieve our car upon checking out.

Posted by , from MI on 18 Jul. 2017

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1 out of 5

Travelocity room

Pros: It was very clean. The room was fantastic looking. The room service tasted great.
Cons: The parking situation wasn't great but I know downtown parking is hard to find. Id love to have stayed in a real room.
The hotel its self is gorgeous. The room looked very nice. But we were put in a handicap room. The shower was on a handle and no standing grown adult could use it. I love the fact that they have rooms like this but I shouldn't be put into this room just because I got a deal on Travelocity. Also it was right next to the elevator. We didn't sleep because people were getting on and off the elevator all night. I feel like we were given this room because we got a deal on this site. It makes me not want to use this hotel or this site again.

Posted by on 29 Feb. 2016

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About the The Westin Cleveland Downtown

Location 777 Saint Clair Ave Ne, Cleveland, OH 44114

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available. This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Cleveland, OH (CLE-Hopkins Intl.) (19.9 km / 12.4 mi)
  • Train station: Cleveland Station (2.4 km / 1.5 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Urban Farmer - This steakhouse specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Starbucks - This coffee shop serves breakfast, lunch, dinner, and light fare. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.00 per night.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 40 lbs
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 22 per person (approximately)
  • Valet parking fee: USD 39 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Cleveland Downtown
  • Westin Hotel Cleveland Downtown
  • The Westin Cleveland Downtown Ohio
  • Westin Cleveland Downtown Hotel
  • The Westin Cleveland Cleveland
  • The Westin Cleveland Downtown Hotel
  • The Westin Cleveland Downtown Cleveland
  • The Westin Cleveland Downtown Hotel Cleveland

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.ca/Cleveland-Hotels-The-Westin-Cleveland-Downtown.h3332-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.