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The Westin Cleveland Downtown

4.0 star property
4-star hotel near Huntington Convention Center of Cleveland

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Photo gallery for The Westin Cleveland Downtown

Exterior
Creator video - submitted by Tien Chen
46-inch LCD TV with premium channels, TV
Reception
Junior Suite, 1 King Bed, Non Smoking, City View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(55 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(114 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cleveland

City center stay.Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

What's nearby

  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 9 min walk - 0.8 km
  • Rocket Arena - 11 min walk - 1.0 km
  • Progressive Field - 13 min walk - 1.1 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Dunkin' - ‬3 min walk
  • ‪Rising Star Coffee Roasters - ‬5 min walk
  • ‪Guys Pizza Co. - ‬4 min walk
  • ‪Masa & Agave Cantina - ‬1 min walk

About this property

The Westin Cleveland Downtown

4-star hotel near Huntington Convention Center of Cleveland
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

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Property amenities

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 46-inch LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cribs (infant beds) are available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 894 out of 1508 reviews
Rating 8 - Good. 293 out of 1508 reviews
Rating 6 - Okay. 152 out of 1508 reviews
Rating 4 - Poor. 81 out of 1508 reviews
Rating 2 - Terrible. 88 out of 1508 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Robert

Disliked: Staff & service, amenities, property conditions & facilities
Sent email saying air conditioning wasn’t working, but they wouldn’t answer at the desk. Didn’t respond to email til 17 hours later when we had to check in, advised everyone to go somewhere else but wouldn’t confirm we wouldn’t be charged since it was within 24 hours of checkin.
Stayed 1 night in Jul 2025

4/10 Poor

MIGUEL

Travelled with family
Long check in process and regulated thermostats. Not ideal for a menopausal woman.
Stayed 1 night in Jul 2025

8/10 Good

patrick, toledo

Stayed 2 nights in May 2025

8/10 Good

Kim-Yen

Travelled with family
Liked: Cleanliness, staff & service
I like the friendly staffs and their attention to accommodating of all my needs. The room was clean but I did have issues with sink not draining and toilet making noises--these issues were promptly addressed.
Stayed 2 nights in May 2025

10/10 Excellent

Randall O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and the staff was great
Stayed 1 night in May 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in May 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. The surrounding area was walkable and beautiful.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful during my short stay there, making me feel comfortable and welcome.
Stayed 2 nights in May 2025

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Dolores

Disliked: Amenities, property conditions & facilities
When I exited the elevator after checking was hit by an off putting odor, almost like a burnt electrical cord. I reported it, but nothing was done during my two night stay. Other guests commented on the odor, I’m not sure if they also reported it. Housekeeping for my room was nonexistent. The room itself was dark. It has lots of lamps which put out little light. Probably not a good idea to paint the walls such a dark shade of blue. The valets and luggage handlers were warm and friendly. Front desk staff perfunctory. The only reason I would ever recommend this hotel is location, walking distance from the Rock and Roll Hall of Fame and other downtown attractions.
Stayed 2 nights in May 2025

10/10 Excellent

Jacayla

Stayed 1 night in Mar 2025

10/10 Excellent

Milan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The hotel is well kept, well maintained. It’s also in a great location and my favorite part had to be the staff. The energy from everyone who was there was so welcoming and so helpful and just had the best attitude. I can’t wait to come back.
Stayed 1 night in Apr 2025

8/10 Good

Hanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and spacious.
Stayed 1 night in May 2025

10/10 Excellent

coffi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Teriale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Chris Anthony

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Mindy, West Palm Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Neil

Stayed 1 night in May 2025

8/10 Good

Garrett M

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay while catching a ballgame
Stayed 2 nights in May 2025

6/10 Okay

claudia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Here’s the issue. Downtown Clevelsnd is extremely depressed. It’s a dying city and this once nice hotel is understaffed with NO amenities and a bad restaurant. But the staff who ARE there are very nice. The room had that bad hotel smell but was clean and comfortable enough. They really need to do something about that smell in the rooms. It’s like trying to be some kind of fragrance but it’s gross.
Stayed 8 nights in May 2025

10/10 Excellent

Holly

Stayed 1 night in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
I reserved a king size room online, when I checked in it was available. The toilet would flush but keeped on running.
Stayed 2 nights in May 2025

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025