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The Westin Cleveland Downtown

4.0 star property
4-star hotel near Huntington Convention Center of Cleveland

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Photo gallery for The Westin Cleveland Downtown

Exterior
46-inch LCD TV with premium channels, TV
Junior Suite, 1 King Bed, City View
Reception
Cocktail bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Pet-friendly

Explore the area

View in a map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Place, Huntington Convention Center of Cleveland
    ‪5 min walk‬
  • Place, Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Place, Huntington Bank Field
    ‪8 min walk‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(135 reviews)
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

8.4 out of 10
Very good
(58 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, City View

  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Cleveland

City center stay.Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Huntington Convention Center of Cleveland and Rock and Roll Hall of Fame. Also, Great Lakes Science Center is within half a mile (1 km) and Progressive Field is within 2 miles (3 km).

What's nearby

  • Huntington Convention Center of Cleveland - 5 min walk - 0.5 km
  • Rock and Roll Hall of Fame - 8 min walk - 0.7 km
  • Huntington Bank Field - 8 min walk - 0.7 km
  • JACK Cleveland Casino - 9 min walk - 0.8 km
  • Rocket Arena - 11 min walk - 1.0 km

Getting around

  • Cleveland Station - 12 min walk
  • Tower City-Public Square Station - 16 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Dunkin' - ‬3 min walk
  • ‪Winking Lizard Tavern - ‬3 min walk
  • ‪Guys Pizza Co. - ‬4 min walk
  • ‪Masa & Agave Cantina - ‬1 min walk
  • ‪Ohio City Burrito - ‬5 min walk

About this property

The Westin Cleveland Downtown

4-star hotel near Huntington Convention Center of Cleveland
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business center and 18 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 20473 square feet (1902 square meters) and includes conference space. A 24-hour fitness center, a vending machine, and gift shops/newsstands are also featured at the business-friendly The Westin Cleveland Downtown. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

  • 484 guestrooms or units
  • 23 levels
  • 20473 sq ft of conference space
  • 1902 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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includes taxes & fees
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Property amenities

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • 46-inch LCD TV with premium channels

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20 per night.
  • Cribs (infant beds) are available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1101 out of 1798 reviews
Rating 8 - Good. 339 out of 1798 reviews
Rating 6 - Okay. 171 out of 1798 reviews
Rating 4 - Poor. 90 out of 1798 reviews
Rating 2 - Terrible. 97 out of 1798 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ours was a one-night stay, and we were treated, across the spectrum, as if we were regulars who stayed for weeks at a time. It's nice to feel respected and attended to in such a professional and caring environment. It is clear the people who work here are all about customer service and customer satisfaction. The next time our travel plans bring us to Cleveland, Ohio we will definitely make this Westin our go to accomodation.
Stayed 1 night in Nov 2025

8/10 Good

Carla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The initial young woman at check in was not friendly. However, the young woman a little later upon checking in was nice. The side mirror in the bathroom was off the hinges, light in shower did not work. Lady at check out was friendly. Gentleman helping with bags was friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

JENNIFER, FRANKFORT

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Parris

Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness
Stayed 1 night in Aug 2025

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 2 nights in Aug 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful. Amazing staff, friendly and respectful! Id come back there
Stayed 1 night in Aug 2025

10/10 Excellent

Juliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking garage had too many issues.
Stayed 1 night in Aug 2025

6/10 Okay

Simmone

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This property could use some major updates. The linens looked dingy, the furniture looked worn, and the room just seemed outdated. When you think of a Westin, you think of elegance and luxury. That was not reflected in this location.
Stayed 1 night in Aug 2025

4/10 Poor

Kimyata

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk staff was friendly, our first room was not clean at all , we got moved to a room where the Tv didn't work but the did replace the TV ! The bathroom room door kept falling off hinge and the beds basic sit in the floor, room smelled old and rooms were out dated, valet parking is 54.00 a night ! The Mada Agave Restaurant was very tasty, that's the only plus
Stayed 2 nights in Aug 2025

10/10 Excellent

Barry

Liked: Cleanliness, amenities
It was very close to the football football stadium for the game
Stayed 1 night in Aug 2025

6/10 Okay

Shea

Liked: Cleanliness, room comfort
Disliked: Staff & service

No housekeeper

Did not come in our room to freshen up and straighten up, no housekeeping came and had to use the same towels we started with.
Stayed 2 nights in Aug 2025

6/10 Okay

Jennifer

Stayed 2 nights in Aug 2025

10/10 Excellent

Kyley

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Westin for a conference. It was a quick walk to the Convention Center and lots of restaurants. I'd happily stay again.
Stayed 2 nights in Aug 2025

4/10 Poor

Nicole

Disliked: Staff & service
I stayed 2 nights. The first night, the TV stopped working in middle of a movie I was watching. There were no wash clothes, or hand soap in the room. The 1 full day I was there housekeeping did not clean my room. I was gone for 8 hours, and came back to my room not serviced. The phone did not work to call down to guest services so I had to go down to the front desk to inform them and wait in the line of people checking in. The Guest Service Associate took notes about my issues … and then informed me that housekeeping was gone for the day so there was nothing they could do but was taking it all down to inform management. Nothing was done for me. Management never reached out to me. The bartenders in the Masa and Agave restaurant were great, very personable and friendly. And the food was good. Overall, I would likely not stay again. There are other properties close in the same class category.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was delighted by the friendly staff and how beautiful the rooms were. Added perks like coffee and water in the room and essential oils for my pillow were very thoughtful touches.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were professional and genuinely helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay at a wonderful hotel. We always enjoy our stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Tidiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 2 nights in Jun 2025

10/10 Excellent

Kelli

Liked: Cleanliness
Stayed 1 night in Aug 2025

4/10 Poor

Myungho

Stayed 1 night in Aug 2025

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Aron

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and rooms were comfy.
Stayed 2 nights in Aug 2025