For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"Very nice view, nice bathroom. Convenient to ballpark and downtown. Plenty of parking, fair charge. good food, reasonable price. Would like to control
...
"
More
Family-friendly 3-star hotel near Progressive Field
Downtown Cleveland stay
Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Progressive Field and Wolstein Center. Also, Rocket Mortgage FieldHouse is within half a mile (1 km) and Rock and Roll Hall of Fame is within 2 miles (3 km).
Renovated in 2018
This hotel features a spa tub and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. A free area shuttle is offered as well.
Free Internet, MP3 docks
Featuring conveniences like refrigerators and coffee/tea makers, the 240 guestrooms offer free WiFi and free wired Internet, as well as MP3 docks. Cable TV, premium bedding, and free newspapers are also available.
Hilton Garden Inn Cleveland Downtown ratings based on 66 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Cleveland Downtown
Everyone (27)Couples (2)Business (1)Family (4)
5 out of 5
The hotel is in a great location, near downtown and easily accessible to the rest of the city.
Posted by a verified traveller on 28 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
29 Oct. 2019
by Jala M. Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
The staff was amazing. Going out of their way to make you feel comfortable. Very knowledgeable of the area
Posted by a verified traveller on 18 Oct. 2019
Was this review helpful to you?
Comment from Hotel Management
20 Oct. 2019
by Jala M. Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2 out of 5
The first room we had looked like the floors weren't even cleaned at all in the bathroom, stains on the carpet, and had a bad smell. The pool looked murky and as I'd it was not cared for. Very disappointed for a Hilton chain.
Posted by a verified traveller on 29 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
30 Sep. 2019
by Jala M. Front Office Manager
Good evening, Thank you for choosing to stay at the Hilton Garden Inn Cleveland Gateway. Providing the highest level of hospitality and comfort to our guests is our number one priority. We hope to serve you again whenever your travels bring you back to Cleveland.
5 out of 5
Great location! Comfortable beds and microwave & fridge!!
Posted by JJ, from Massillon on 23 Sep. 2019
Was this review helpful to you?
Comment from Hotel Management
30 Sep. 2019
by Jala M. Front Office Manager
Good evening JJ, Thank you for choosing to stay at the Hilton Garden Inn Cleveland Gateway. We appreciate you taking the time to provide your feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality and comfort to our guests is our number one priority. We hope to serve you again whenever your travels bring you back to Cleveland.
3 out of 5
The check in staff and procedures were very pleasant and efficient. Once in my room (205) the bathroom had a very strong smell (urine). I went to the desk and ask if it could be sprayed/cleaned. And that did take place while we were out for the evening. The following day, after hours of sightseeing, we came back to find that the room had been cleaned, but we were given no towels, washcloths or hand towels. None. We had to go back to the front desk to ask for those items and they were later brought to our room. The hotel was a great location for the Indians baseball game, but the services rendered were very lacking. This was a very “average/below average” hotel.
Posted by a verified traveller on 21 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Jul. 2019
by FOM
Dear Valued Guest,
I am very sorry to hear that you were not given the service you deserve. Please know that we will share your feedback with our team members. Your satisfaction is our guarantee and we are sorry to hear that we did not meet your expectations. We hope you will consider our property in the future.
Best,
5 out of 5
We loved that it was only a few minutes from the Indians game
Posted by a verified traveller on 15 Jul. 2019
Was this review helpful to you?
Comment from Hotel Management
28 Jul. 2019
by FOM
Thank you for taking a moment to review your stay with us, we are happy to hear that you enjoyed the proximity to the ball park. Go tribe!
2 out of 5
Room location beside elevator shaft. Everytime people used it sounded like a 747 taking off it was a constant issue
Posted by a verified traveller on 21 Jun. 2019
Was this review helpful to you?
Comment from Hotel Management
7 Jul. 2019
by FOM
Thank you for taking a moment to review our hotel, we are very sorry to hear that you encountered noise disturbances during your stay. If at any moment you experience an issue during your stay, please do not hesitate to inform one of our team memebers. We hope you will choose our property in the future.
Best,'
Front Office Management
2 out of 5
That it was downtown was great. Rooms furnishing needs updated. Old scared furniture. Paying $170.00 expecting higher quality.
Posted by a verified traveller on 16 Jun. 2019
Was this review helpful to you?
5 out of 5
Overall everything was great, as described. However, I called the hotel the night before my check in. I wanted to try to add a night, I would've been able to get there early. I called around 10:00pm, Cleveland time. I was put on hold and when he took me off hold after 5 mintues, he asked for a confirmation #. I asked if an itinerary # would work & he was kind of annoyed, asking for that number and then telling me that wouldn't work. Then he asked for my name, looked it up & said I can't alter your reservation because it's a third party reservation. I understand, however, why couldn't he offer to book a room, figure out a way to not lose a paying customer or even give me the phone number I could call to add a night. We ended up stopping sooner (on or drive there) & staying at a different hotel. Besides that phone call, everything was great.
Posted by a verified traveller on 16 Jun. 2019
Was this review helpful to you?
5 out of 5
Posted by a verified traveller on 29 May 2019
Was this review helpful to you?
Comment from Hotel Management
7 Jul. 2019
by FOM
Thank you for rating our hotel, we appreciate your feedback!
Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. You can enjoy a drink at the bar/lounge. A free area shuttle within 1 mi is available. The family-friendly Hilton Garden Inn Cleveland Downtown also features a spa tub, coffee/tea in a common area, and complimentary newspapers in the lobby. For a fee, parking is available. A complete renovation of Hilton Garden Inn Cleveland Downtown was completed in 2018.
1 building
240 guestrooms or units
20,000 sq ft of conference space
Built in 2002
Bar or lounge
Business center (24 hours)
Breakfast available (surcharge)
Coffee in lobby
Self-service laundry
Storage area for luggage
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Family Friendly Amenities
Indoor pool
Free WiFi
Free area shuttle
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
Transport
Airport: Cleveland, OH (CLE-Hopkins Intl.) (18.9 km / 11.7 mi)
Train station: Cleveland Station (3.5 km / 2.2 mi)
Property shuttles: Free area shuttle within 1 mi
Parking: Self parking available for a surcharge
Room Amenities
Hilton Garden Inn Cleveland Downtown offers 240 air-conditioned accommodations with MP3 docking stations and video-game consoles. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Cleveland hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
MP3 dock
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Gaming console
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM and 10:00 AM.
Garden Grille - This restaurant serves breakfast and dinner.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 3:00 AM
Minimum check-in age is: 21
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.00 per night.
Free cribs (infant beds)!
Pets
Pets: USD 50.00 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 75 lbs)Service animals are exempt from fees.
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals exempt from fees/restrictions
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 14.95 per person (approximately)
Self parking fee: USD 18.00 per day (in/out privileges)
Pet fee: USD 50.00 per accommodation, per stay
Rollaway bed fee: USD 25.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
You should know
Pool access available from 5:00 AM to 11:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
