For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Within a 10-minute walk of this Downtown Cleveland hotel, you'll find Progressive Field and Wolstein Center. Also, Rocket Mortgage FieldHouse is within half a mile (1 km) and Rock and Roll Hall of Fame is within 2 miles (3 km).
Renovated in 2017
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the fitness center and perks like a free area shuttle.
Free Internet, MP3 docks
Featuring conveniences like microwaves and coffee/tea makers, the 240 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. MP3 docks, room service, and premium bedding are also available.
Hilton Garden Inn Cleveland Downtown ratings based on 68 Verified Reviews
Review Summary
3.8
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hilton Garden Inn Cleveland Downtown
Everyone (27)Couples (3)Business (1)Family (5)
5 out of 5
It was easy to walk to the areas we wanted to see. Convenient location
Posted by Terri, from Cuyahoga Falls on 16 Feb. 2020
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Comment from Hotel Management
17 Feb. 2020
by Night Manager
Thank you so much for your review. So glad your stay with us was a perfect 10! We look forward to you staying with us again in the future. See you next time!
5 out of 5
Liked location and amount of space in the suite. Didn’t like- Bread crumbs in pull out couch and had to pay for parking.
Posted by a verified traveller on 26 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by Night Manager
Oh no!!! I'm so sorry about the bread crumbs in the pull out sofa bed! I know that can definitely make for an uncomfortable nights sleep. Parking can also be a surprise and am sorry if this cause you any inconvenience during your stay. We try to provide the exceptional service you expect of the Hilton brand and will definitely make it right for you. We hope you give us another chance to make that stay a perfect 10 in the future!
5 out of 5
The hotel is in a great location, near downtown and easily accessible to the rest of the city.
Posted by a verified traveller on 28 Oct. 2019
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Comment from Hotel Management
29 Oct. 2019
by Jala M. Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
5 out of 5
The staff was amazing. Going out of their way to make you feel comfortable. Very knowledgeable of the area
Posted by a verified traveller on 18 Oct. 2019
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Comment from Hotel Management
20 Oct. 2019
by Jala M. Front Office Manager
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.
2 out of 5
The first room we had looked like the floors weren't even cleaned at all in the bathroom, stains on the carpet, and had a bad smell. The pool looked murky and as I'd it was not cared for. Very disappointed for a Hilton chain.
Posted by a verified traveller on 29 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Jala M. Front Office Manager
Good evening, Thank you for choosing to stay at the Hilton Garden Inn Cleveland Gateway. Providing the highest level of hospitality and comfort to our guests is our number one priority. We hope to serve you again whenever your travels bring you back to Cleveland.
5 out of 5
Great location! Comfortable beds and microwave & fridge!!
Posted by JJ, from Massillon on 23 Sep. 2019
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Comment from Hotel Management
30 Sep. 2019
by Jala M. Front Office Manager
Good evening JJ, Thank you for choosing to stay at the Hilton Garden Inn Cleveland Gateway. We appreciate you taking the time to provide your feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality and comfort to our guests is our number one priority. We hope to serve you again whenever your travels bring you back to Cleveland.
3 out of 5
The check in staff and procedures were very pleasant and efficient. Once in my room (205) the bathroom had a very strong smell (urine). I went to the desk and ask if it could be sprayed/cleaned. And that did take place while we were out for the evening. The following day, after hours of sightseeing, we came back to find that the room had been cleaned, but we were given no towels, washcloths or hand towels. None. We had to go back to the front desk to ask for those items and they were later brought to our room. The hotel was a great location for the Indians baseball game, but the services rendered were very lacking. This was a very “average/below average” hotel.
Posted by a verified traveller on 21 Jul. 2019
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Comment from Hotel Management
28 Jul. 2019
by FOM
Dear Valued Guest,
I am very sorry to hear that you were not given the service you deserve. Please know that we will share your feedback with our team members. Your satisfaction is our guarantee and we are sorry to hear that we did not meet your expectations. We hope you will consider our property in the future.
Best,
5 out of 5
We loved that it was only a few minutes from the Indians game
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
28 Jul. 2019
by FOM
Thank you for taking a moment to review your stay with us, we are happy to hear that you enjoyed the proximity to the ball park. Go tribe!
2 out of 5
Room location beside elevator shaft. Everytime people used it sounded like a 747 taking off it was a constant issue
Posted by a verified traveller on 21 Jun. 2019
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Comment from Hotel Management
7 Jul. 2019
by FOM
Thank you for taking a moment to review our hotel, we are very sorry to hear that you encountered noise disturbances during your stay. If at any moment you experience an issue during your stay, please do not hesitate to inform one of our team memebers. We hope you will choose our property in the future.
Best,'
Front Office Management
2 out of 5
That it was downtown was great. Rooms furnishing needs updated. Old scared furniture. Paying $170.00 expecting higher quality.
Hilton Garden Inn Cleveland Downtown offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 9328 square feet (867 square meters) and includes conference space. The business-friendly Hilton Garden Inn Cleveland Downtown also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. A free area shuttle within 5 miles is available. Parking is available for a fee. A complete renovation of Hilton Garden Inn Cleveland Downtown was completed in July 2017. This 3-star Cleveland hotel is smoke free.
1 building
240 guestrooms or units
11 levels
9328 sq ft of conference space
867 sq m of conference space
Built in 2002
Dining venue
Bar or lounge
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Indoor pool
Free WiFi
Free area shuttle
Laundry facilities
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Self parking (surcharge)
Transport
Airport: Cleveland, OH (CLE-Hopkins Intl.) (18.9 km / 11.7 mi)
Train station: Cleveland Station (3.5 km / 2.2 mi)
Property shuttles: Free area shuttle within 5 miles
Parking: Self parking available for a surcharge
Room Amenities
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. Beds feature premium bedding. 43-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
MP3 dock
In-room dining (limited hours)
LCD television
Cable channels
Premium channels
Movies for purchase
Microwave
Coffee maker
Luxury bedding
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Garden Grille - This restaurant serves breakfast and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at 3:00 AM
Minimum check-in age is: 21
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are available for USD 25.00 per night.
Free cribs (infant beds)!
Pet Policy
Pets: USD 50.00 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 per room (weight limit: 75 lbs)
Service animals are exempt from fees
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Only service animals are allowed
Service animals are exempt from fees/restrictions
Car recommended
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: USD 14.95 for adults and USD 7.50 for children (approximately)
Self parking fee: USD 20.00 per day (in/out privileges)
Pet fee: USD 50.00 per accommodation, per stay
Service animals are exempt from fees
Rollaway bed fee: USD 25.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
You should know
Pool access available from 5:00 AM to 11:00 PM.
Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
