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4.2 out of 5

"The shuttle service is very efficient although the pick up area was a bit hard to find (I needed to ask airport staff twice to help me find it). The ... " More

By a verified traveller on Sun 20 Nov 2016

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Hotel Description

4-star spa hotel near Commerzbank-Arena, connected to the airport

City center retreat

With a stay at this Frankfurt Airport Area hotel, you'll be within half a mile (1 km) of Gateway Gardens and 2 miles (3 km) of The Squaire. Frankfurt City Forest and Lufthansa Flight Training Center are also within 3 miles (5 km).

Full-service spa, indoor pool

A full-service spa, 3 restaurants, and an indoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, flat-screen TVs

The 570 soundproofed guestrooms offer free WiFi and 24-hour room service. Other amenities include minibars, coffee/tea makers, and flat-screen TVs with satellite channels.

Business Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max
C$104* Per night/room 21 Feb. - 22 Feb.

Executive Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Business Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Steigenberger Airport Hotel ratings based on 37 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Steigenberger Airport Hotel

Everyone (17) Couples (1) Business (1) Family (4)
5 out of 5
very friendly staff, fluent in English, excellent bus shuttle to the airport. very quiet rooms and great food in the hotel restaurant

Posted by on 3 Jan. 2020

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5 out of 5
Location made this our first choice, however we will be looking at other properties on our next visit. We stayed in an Executive Suite but the room had terrible air conditioning which made falling asleep in the evening hours difficult. We went to their bar area and sat in their lounge area which wasn’t really eating friendly. Looking at their menu had us choose their pizza since if we had ordered two (2) cheeseburgers 🍔 it would have cost us over $50 🤔. Lastly, we paid for breakfast and it was really bad. Food was kept warm by heat lamps, the scrambled eggs were dry and I couldn’t finish them. The potatoes were the same, and finding a table was frustrating. You’re better off to eat breakfast at the airport. Overall we were really disappointed 😔.

Posted by on 6 Dec. 2019

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5 out of 5

Posted by on 27 Aug. 2019

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5 out of 5

Posted by on 21 Aug. 2019

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5 out of 5

Posted by on 31 Jul. 2019

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5 out of 5

Posted by on 10 Jul. 2019

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2 out of 5
We had room #504. The fan of the a/c system was very noisy, to the point I didn’t sleep. I wasn’t able to either control it or switched off. Very bad choice. Don’t believe I will use Steigenberger again. Big name. Lousy amenities.

Posted by , from Portland, Oregon on 25 May 2019

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5 out of 5
Hard to believe ths is an airport hotel. Finely appointed with full amenities. Stayed at both the downtown and the airport Steigenberger properties in Frankfurt. Toss-up about which one was a better stay. Helpful, friendly, and knowledgeable staff. Great mattresses. Expansive breakfast. We would lodge at either place happily on our next visit.

Posted by on 8 May 2019

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Comment from Hotel Management

17 May 2019 by General Manager

Dear Traveler, Reading your review makes us so proud and we truly appreciate all your lovely comments on our hotel and especially your compliments on the service. A feedback like this supports us to keep on working as hoteliers with Passion and we will share your feedback with our team. Best regards, Stefan Frank General Manager

4 out of 5
Close to airport. Staff accommodating restaurant expensive

Posted by on 28 Jan. 2019

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3 out of 5

Convenient location for a layover

Pros: Location, shuttle service, cleanliness
Cons: Offer more than 1 small bottle of drinking water - in order to make tea, I had to pour the whole thing into the kettle leaving me with no water
The shuttle service is very efficient although the pick up area was a bit hard to find (I needed to ask airport staff twice to help me find it). The hotel is very close by although there isn't anything much nearby (walking). The room was clean with enough amenities provided (toiletries and linen/towels). The room was a bit small but it's fine for one person overnight stay or 2. It's not really soundproof, so you can hear some noise from adjoining rooms however it wasn't really bothersome.

Posted by , from Caribbean on 20 Nov. 2016

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Comment from Hotel Management

24 Nov. 2016 by Richard Engelmayer

Dear OD, Thank you for providing reviews regarding your stay with us. We are glad you enjoyed our location near to the airport the free shuttle service around the clock and the cleanliness of our hotel. In order to water for tea you can use the tap water without hesitation. The shuttle service stop is described at our website and you always have the possibility to call our hotel for any assistance. We are pleased you were satisfied with our hotel room, its amenities and comfort. It would be our pleasure to welcome you back again. Best regards, Richard Engelmayer General Manager

About the Steigenberger Airport Hotel

Location Unterschweinstiege 16, Frankfurt, HE 60549

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Sauna

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Steigenberger Airport Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 21528 square feet (2000 square meters) and includes conference space. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Steigenberger Airport Hotel. A roundtrip airport shuttle is free (available 24 hours). This 4-star Frankfurt hotel is smoke free.

  • 1 building
  • 570 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 21528 sq ft of conference space
  • 2000 sq m of conference space
  • Built in 1969
  • Bar or lounge
  • Coffee shop
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking discounted rates available

Transport

  • Airport: Frankfurt (FRA-Frankfurt Intl.) (3.1 km / 1.9 mi)
  • Train station: Zeppelinheim Station (7.4 km / 4.6 mi)
  • Property shuttles: Free airport shuttle
  • Parking:

Room Amenities

Steigenberger Airport Hotel offers 570 air-conditioned accommodations with minibars and laptop-compatible safes. 39-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Unterschweinstiege - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Faces Restaurant - This restaurant serves dinner only.

Five Continents - This buffet restaurant serves breakfast only.

Con.nex.ion - This lobby lounge serves light fare only. Open 24 hours.

Late night fare is available from 24-hour room service.

Spa Services

  • Minimum age to access spa is 0

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: EUR 20 per pet, per night
  • Only dogs and cats are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available.

  • Debit cards not accepted
  • UnionPay
  • Online Penalty Collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 28 per person (approximately)
  • Nearby parking fee: EUR 19 per day
  • Pet fee: EUR 20 per pet, per night
  • Early check-in fee: EUR 15 (subject to availability)
  • Rollaway bed fee: EUR 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Steigenberger
  • Steigenberger Airport
  • Steigenberger Airport Hotel
  • Steigenberger Hotel
  • Steigenberger Airport Frankfurt
  • Steigenberger Airport Hotel Frankfurt
  • Hotel Steigenberger Airport
  • Steigenberger Hotel Frankfurt
  • Steigenberger Airport Hotel Hotel
  • Steigenberger Airport Hotel Frankfurt
  • Steigenberger Airport Hotel Hotel Frankfurt

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
url importing https://www.travelocity.ca/Frankfurt-Hotels-Steigenberger-Airport-Hotel.h11572-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.