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4.6 out of 5

"Rooms were nice. I have never seen an infinity pool on floors! Food was probably the best we have had in Mexico. We had a hiccup with the service in t ... " More

By a verified traveller on Sun 17 Jul 2016

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Hotel Description

5-star beachfront property near Xpu-ha Beach

Beachfront retreat

At this Kantenah property, you'll be within 3 miles (5 km) of Xpu-ha Beach and 6 miles (10 km) of Taj Mahal Cenote. Bel Air Animal Park and Ecopark Kantun Chi are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free valet parking. Enjoy the health club and perks like free self parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 192 guestrooms offer thoughtful touches like free minibar items and bathrobes. Flat-screen TVs come with cable channels, and other amenities include free WiFi and patios.

Premium Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Beachfront Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oceanfront Pool Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Oceanfront Swim Up Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Everyone (2) Couples (1)
4 out of 5

Just ok - nothing special

Pros: Free breakfast
Cons: Nothing close, No free Internet, Noisy
This resort is the poorer cousin of the El Dorado series. While very nice, it lacks a good quality beach and the food is just average. Upon arrival we were shown to our room, which smelled very musty and and mildewy, which immediately triggered an asthma attack for my husband. We asked to change rooms, and were told there were no rooms available. We insisted, and of course the only room they had was an upgrade. They do a really hard sell here for any extras so hold your ground when it comes to the room quality issue. They also do a really hard sell for their Exotic Traveller time- share business and link it to almost every amenity and opportunity you can imagine. For example, they offered to reduce our upgraded room rate for an appointment with the time- share people. Kind of blackmail? Overall, ok resort with average food and some hard-selling staff. Oh, and by the way, there is a large co struction site happening right bythe front gates of the hotel so beware - it is very noisy and all of the rooms in the 4000 series should be avoided. They don't seem to have this info posted anywhere. Internet is very costly here as are all small items in gift shop ie, bag of chips 8.00 U.S.

Posted by on 23 Jan. 2013

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3 out of 5
The property seemed a little older and needed some touch up for sure!

Posted by on 18 Apr. 2019

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Comment from Hotel Management

22 Apr. 2019 by Your Hotel Management

Dear Guest Thank you for your recent review and sharing your experiences of your most recent visit at El Dorado Seaside Suites, a SPA Resort by Karisma. Our mission is to make every stay as close to perfection and ensuring our guest with the most relaxing experience and we are very sory if you felt short during your stay with us Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience in the Riviera Maya. Thank you once again, your feedback is truly invaluable to us. Kind Regards.

5 out of 5
One of the best all inclusive experiences I've had. Food was excellent and premium liquor was awesome. Great service and a lot of activities during the day and at night. The beds on the beach were amazing if you like some shade but you have to get up early to get one. The only downside is there is not much beach in the Seaside Suites resort and the sun goes behind the building early at the pool. Also we never used the swim out pool from our room because it's too cold. The rooms are very nice and spacious. Beds were just so so. We went to the Sunsimar resort everyday where the beach is nicer and most of the restaurants are located. It was about a 10 minute walk. The Asian and Italian restaurants in the new main lobby where you check in for the Seaside Suites are the best. Overall excellent week and would definitely recommend it.

Posted by on 27 Nov. 2018

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Comment from Hotel Management

28 Nov. 2018 by Customer Services

Dear Guest Thank you for your review and for sharing your experiences. It is a pleasure for us to know that your experience exceeded your expectations. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

4 out of 5

Love the infinity pool in front of every room.

Rooms were nice. I have never seen an infinity pool on floors! Food was probably the best we have had in Mexico. We had a hiccup with the service in the beginning but the staff more than made up for it.

Posted by , from Cincinnati, Ohio on 17 Jul. 2016

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5 out of 5

Awesome hotel

Pros: Close restaurants, Quiet, Free breakfast
Cons: No free Internet
I went with my fiancee to this resort and we truly loved it. Food was great, service was excellent! They cleaned our rooms every day and room service was available 24/7. They had different activities everyday. It was a very private resort. Can't wait to go back!

Posted by , from Dallas, TX, USA on 24 Jul. 2012

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5 out of 5

Loved this hotel

Pros: Free breakfast, Close restaurants, Quiet
Cons: No free Internet
My fiance and I loved this hotel. Staff was friendly and very attentive. Rooms were clean, 24 hour room service was great. We definitely want to go back to this resort. We had a great time.

Posted by , from Dallas, TX, USA on 10 Jul. 2012

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3 out of 5

A Mixed Bag

We really liked our stay at this hotel and would recommend it highly in MOST cases. Ill explain: The hotel has a personal feel as it has no high rise buildings. The grounds were gorgeous, the employees were wonderful and hard working. Even the most basic rooms are amazing and the bars and spa area were awesome! (Joshua gave the most amazing massage!) I cant believe I actually enjoyed the food as much as I did. (Ive had some very mediocre experiences at other all inclusives) Now some negatives: When we arrived they had overbooked the hotel and were going to give us a downgraded room furthest away from eveything. They do offer a credit in this case, but even though the room was a downgrade (it was gorgeous still) I stood my ground and they miraculously came up with a room right in the middle of the place. So you just have to insist. Another thing is that my partner and I are in our 30's and this place was basically for 50-70 year olds. No biggie really. Lastly, the beach was a disappointment. I love a soft white sand beach with an undisturbed view of the clear ocean water. If the beach is a big deal to you, DO NOT COME HERE. Very rough/coral sand, inaccessible to 1/2 of the resort and massive ugly sand bags and cement blocks thrown out into the ocean the entire resort across. Bring shoes to walk the beach. So basically if youre late middle age and a pristine beach is not a big deal, this is a wonderful little getaway. ps- There are NO OCEAN VIEWS, despite what they say, from most (maybe all) rooms. All rooms are set back from the "beach" and are obstructed by palm tress.

Posted by , from Chicago, Il on 18 Feb. 2011

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5 out of 5

Felt like coming home

This was our second time staying at the El Dorado Seaside Suites. The staff is so welcoming and make sure to take care of all of your needs. We booked a swim up room both times and would definately do that again. Food at all the restaurants is wonderful! Unlike other all inclusives, you do not need to make reservations in advance to get into any of the restaurants, which is great! This resort is more exclusive, and smaller than most all inclusives. You are in your own private little world. No guests from other resorts are walking through. That is why we love it so much! You really feel like you are special and the staff knows your names. Can't wait to go back again!

Posted by , from Philadelphia, PA on 10 Feb. 2011

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5 out of 5

Loved the Seaside Resort.

Pros: Close restaurants
We loved the El Dorado Seaside resort. We normally stay at the El Dorado Royale Casitas. The Seaside takes a little longer to get to but was well worth it. We found it to be a little more cozy and did not have to walk to much to get around to the bars and restaurants. Very Clean and friendly. Will definitely return.

Posted by , from DFW on 6 Feb. 2011

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4 out of 5

I stayed at Seaside Suite for 7 nights and I enjoyed the majority of the trip.

Cons: No free Internet
I stayed at Seaside Suite for 7 nights and I enjoyed the majority of the trip. Food: The food was so-so. Their name mentions "Gourmet All-Inclusive" I will say, it looked gourmet it just wasn't gourmet taste. In addition it took about 45 minutes to get to our table. I’ve been to other All-Inclusive’s that beat out these guys on taste. After the first two nights my husband and I choose to eat hamburgers and fries. We didn’t feel the food was good enough to wait 45 minutes for. Drinks: You have to ask for top shelf. If you don’t, they will give you house tequila. I would recommend attending the tequila tasting as they have very good selection to taste and they tell you a little history on them. Entertainment: The entertainment staff was a lot of fun to be with and kept my husband very busy. He’s an active guy and enjoys playing sports. Also, the nightly shows were great. They are worth watching. Room: The room was clean and very nice. My only disappointment was that I booked a beach front room and the room was about 40ft from the beach. We had to walk over a grass lawn then past a barrier to the beach. I know I was on vacation but, there were 2 rainy days and there was not enough channels on tv to watch (mainly news). They did offer movie rentals at the front desk but they were all in Spanish. In addition, there was a pungent smell outside of all the rooms. We tried to avoid that area when leaving the room. Beach: The beach was nice. I should inform you that it’s pretty small. The resort is larger but the majority of the beach is rocky and rough so, they have barrier walls along the edge of the majority of the resort. They only have a small portion of it open to swimming. Also, if you like to snorkel they only have that available on the swimming part and there are sand bags which did bother me some people might think it’s an eyesore. One little thing you should know, is they do allow topless sun bathing there. So, if you have issues with that then this is not where you want to stay. To watch out for: When you go to the concierge beware of the sales pitch. They get commission if you attend there seminar. They are going to push so, tell them flat out yes or no. They called me at 8am on Sunday morning asking if I’d like to attend. Service: Overall the staff was great and friendly always smiling. I enjoyed my stay. Would I stay again? No. The food was not good enough.

Posted by , from Irving on 4 Feb. 2011

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About the El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Location Km 95 Carretera Cancun-Tulum, Kantenah, QROO 77710

All-inclusive Details

  • Kayaking included
  • Taxes included
  • A la carte or gourmet dining is limited
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • All land activities, and recreational facilities and equipment included
  • Snorkeling included

Property Features

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a spa tub. There are 6 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Limo/town car service and a meeting room are available. A sauna, a rooftop terrace, and spa services are also featured at the luxury El Dorado Seaside Suites, Gourmet All Inclusive by Karisma. Self parking and valet parking are free. A complete renovation of El Dorado Seaside Suites, Gourmet All Inclusive by Karisma was completed in 2015. This 5-star Kantenah property is smoke free.

  • 192 guestrooms or units
  • 6 levels
  • 2 buildings
  • 6 dining venues
  • Built in 2015
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Terrace on the roof
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers 192 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and free minibar items. Rooms open to patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Bathrooms are partially open
  • Private patio
  • Pillowtop beds
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Food & Drink

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma has 6 restaurants serving breakfast, lunch, and dinner.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Body treatments
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

  • Security system
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Debit cards
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorado Seaside Suites Karisma Gourmet
  • Dorado Seaside Suites Karisma Gourmet All Inclusive
  • Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
  • Dorado Seaside Suites Karisma Gourmet Kantenah
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  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
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  • El Dorado Seaside Suites Gourmet All Inclusive by Karisma
  • El Dorado Seaside Suites by Karisma Gourmet All Inclusive
  • Dorado Seaside Suites by Karisma Gourmet All Inclusive

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.