For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Stay at this Kantenah property and you'll be within 2 miles (3 km) of Xpu-ha Beach and 6 miles (10 km) of Ecopark Kantun Chi. Taj Mahal Cenote and Cenote Cristalino are also within 6 miles (10 km).
All-inclusive
A full-service spa, 10 restaurants, and 3 outdoor pools are all featured at this smoke-free property. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 11 bars/lounges and enjoy free perks like cooked-to-order breakfast and valet parking.
Indoor spa tubs, free WiFi
Boasting indoor private spa tubs and deep soaking bathtubs, the 192 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include free minibar items, furnished balconies or patios, and pillowtop beds.
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma ratings based on 23 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness5.0 out of 5.0
Service & staff5.0 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
Everyone (2)Couples (1)
4 out of 5
Just ok - nothing special
Pros:Free breakfast
Cons:Nothing close, No free Internet, Noisy
This resort is the poorer cousin of the El Dorado series.
While very nice, it lacks a good quality beach and the food is just average. Upon arrival we were shown to our room, which smelled very musty and and mildewy, which immediately triggered an asthma attack for my husband. We asked to change rooms, and were told there were no rooms available. We insisted, and of course the only room they had was an upgrade. They do a really hard sell here for any extras so hold your ground when it comes to the room quality issue. They also do a really hard sell for their Exotic Traveller time- share business and link it to almost every amenity and opportunity you can imagine. For example, they offered to reduce our upgraded room rate for an appointment with the time- share people. Kind of blackmail? Overall, ok resort with average food and some hard-selling staff. Oh, and by the way, there is a large co struction site happening right bythe front gates of the hotel so beware - it is very noisy and all of the rooms in the 4000 series should be avoided. They don't seem to have this info posted anywhere. Internet is very costly here as are all small items in gift shop ie, bag of chips 8.00 U.S.
Posted by GirlTrvl on 23 Jan. 2013
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3 out of 5
The property seemed a little older and needed some touch up for sure!
Posted by a verified traveller on 18 Apr. 2019
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Comment from Hotel Management
22 Apr. 2019
by Your Hotel Management
Dear Guest
Thank you for your recent review and sharing your experiences of your most recent visit at El Dorado Seaside Suites, a SPA Resort by Karisma.
Our mission is to make every stay as close to perfection and ensuring our guest with the most relaxing experience and we are very sory if you felt short during your stay with us
Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience in the Riviera Maya.
Thank you once again, your feedback is truly invaluable to us.
Kind Regards.
5 out of 5
One of the best all inclusive experiences I've had. Food was excellent and premium liquor was awesome. Great service and a lot of activities during the day and at night. The beds on the beach were amazing if you like some shade but you have to get up early to get one. The only downside is there is not much beach in the Seaside Suites resort and the sun goes behind the building early at the pool. Also we never used the swim out pool from our room because it's too cold. The rooms are very nice and spacious. Beds were just so so. We went to the Sunsimar resort everyday where the beach is nicer and most of the restaurants are located. It was about a 10 minute walk. The Asian and Italian restaurants in the new main lobby where you check in for the Seaside Suites are the best. Overall excellent week and would definitely recommend it.
Posted by a verified traveller on 27 Nov. 2018
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Comment from Hotel Management
28 Nov. 2018
by Customer Services
Dear Guest
Thank you for your review and for sharing your experiences.
It is a pleasure for us to know that your experience exceeded your expectations.
We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.
Best Regards,
4 out of 5
Love the infinity pool in front of every room.
Rooms were nice. I have never seen an infinity pool on floors! Food was probably the best we have had in Mexico. We had a hiccup with the service in the beginning but the staff more than made up for it.
Posted by Bengals fan, from Cincinnati, Ohio on 17 Jul. 2016
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5 out of 5
Awesome hotel
Pros:Close restaurants, Quiet, Free breakfast
Cons:No free Internet
I went with my fiancee to this resort and we truly loved it. Food was great, service was excellent! They cleaned our rooms every day and room service was available 24/7. They had different activities everyday. It was a very private resort. Can't wait to go back!
Posted by MexiNica, from Dallas, TX, USA on 24 Jul. 2012
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5 out of 5
Loved this hotel
Pros:Free breakfast, Close restaurants, Quiet
Cons:No free Internet
My fiance and I loved this hotel. Staff was friendly and very attentive. Rooms were clean, 24 hour room service was great. We definitely want to go back to this resort. We had a great time.
Posted by MexiNica, from Dallas, TX, USA on 10 Jul. 2012
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3 out of 5
A Mixed Bag
We really liked our stay at this hotel and would recommend it highly in MOST cases. Ill explain: The hotel has a personal feel as it has no high rise buildings. The grounds were gorgeous, the employees were wonderful and hard working. Even the most basic rooms are amazing and the bars and spa area were awesome! (Joshua gave the most amazing massage!) I cant believe I actually enjoyed the food as much as I did. (Ive had some very mediocre experiences at other all inclusives)
Now some negatives: When we arrived they had overbooked the hotel and were going to give us a downgraded room furthest away from eveything. They do offer a credit in this case, but even though the room was a downgrade (it was gorgeous still) I stood my ground and they miraculously came up with a room right in the middle of the place. So you just have to insist. Another thing is that my partner and I are in our 30's and this place was basically for 50-70 year olds. No biggie really. Lastly, the beach was a disappointment. I love a soft white sand beach with an undisturbed view of the clear ocean water. If the beach is a big deal to you, DO NOT COME HERE. Very rough/coral sand, inaccessible to 1/2 of the resort and massive ugly sand bags and cement blocks thrown out into the ocean the entire resort across. Bring shoes to walk the beach. So basically if youre late middle age and a pristine beach is not a big deal, this is a wonderful little getaway.
ps- There are NO OCEAN VIEWS, despite what they say, from most (maybe all) rooms. All rooms are set back from the "beach" and are obstructed by palm tress.
Posted by YepLifeIsGood, from Chicago, Il on 18 Feb. 2011
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5 out of 5
Felt like coming home
This was our second time staying at the El Dorado Seaside Suites. The staff is so welcoming and make sure to take care of all of your needs. We booked a swim up room both times and would definately do that again. Food at all the restaurants is wonderful! Unlike other all inclusives, you do not need to make reservations in advance to get into any of the restaurants, which is great! This resort is more exclusive, and smaller than most all inclusives. You are in your own private little world. No guests from other resorts are walking through. That is why we love it so much! You really feel like you are special and the staff knows your names. Can't wait to go back again!
Posted by debsd1, from Philadelphia, PA on 10 Feb. 2011
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5 out of 5
Loved the Seaside Resort.
Pros:Close restaurants
We loved the El Dorado Seaside resort. We normally stay at the El Dorado Royale Casitas. The Seaside takes a little longer to get to but was well worth it. We found it to be a little more cozy and did not have to walk to much to get around to the bars and restaurants. Very Clean and friendly. Will definitely return.
Posted by Jomack, from DFW on 6 Feb. 2011
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4 out of 5
I stayed at Seaside Suite for 7 nights and I enjoyed the majority of the trip.
Cons:No free Internet
I stayed at Seaside Suite for 7 nights and I enjoyed the majority of the trip.
Food: The food was so-so. Their name mentions "Gourmet All-Inclusive" I will say, it looked gourmet it just wasn't gourmet taste. In addition it took about 45 minutes to get to our table. I’ve been to other All-Inclusive’s that beat out these guys on taste. After the first two nights my husband and I choose to eat hamburgers and fries. We didn’t feel the food was good enough to wait 45 minutes for.
Drinks: You have to ask for top shelf. If you don’t, they will give you house tequila. I would recommend attending the tequila tasting as they have very good selection to taste and they tell you a little history on them.
Entertainment: The entertainment staff was a lot of fun to be with and kept my husband very busy. He’s an active guy and enjoys playing sports. Also, the nightly shows were great. They are worth watching.
Room: The room was clean and very nice. My only disappointment was that I booked a beach front room and the room was about 40ft from the beach. We had to walk over a grass lawn then past a barrier to the beach. I know I was on vacation but, there were 2 rainy days and there was not enough channels on tv to watch (mainly news). They did offer movie rentals at the front desk but they were all in Spanish. In addition, there was a pungent smell outside of all the rooms. We tried to avoid that area when leaving the room.
Beach: The beach was nice. I should inform you that it’s pretty small. The resort is larger but the majority of the beach is rocky and rough so, they have barrier walls along the edge of the majority of the resort. They only have a small portion of it open to swimming. Also, if you like to snorkel they only have that available on the swimming part and there are sand bags which did bother me some people might think it’s an eyesore. One little thing you should know, is they do allow topless sun bathing there. So, if you have issues with that then this is not where you want to stay.
To watch out for: When you go to the concierge beware of the sales pitch. They get commission if you attend there seminar. They are going to push so, tell them flat out yes or no. They called me at 8am on Sunday morning asking if I’d like to attend.
Service: Overall the staff was great and friendly always smiling.
I enjoyed my stay. Would I stay again? No. The food was not good enough.
Posted by BeachBaby1983, from Irving on 4 Feb. 2011
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About the El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
All onsite activities, and facilities and equipment included
All non-motorized water sports included
All land activities, and recreational facilities and equipment included
Snorkeling included
Kayaking included
24-hour room service
Fitness facilities included
Tennis included
Volleyball included
Soccer (football) included
Yoga classes/lessons included
Pilates classes/lessons included
Aerobics classes/lessons included
Dancing classes/lessons included
Bartending classes/lessons included
Onsite live performances included
Airport transfers not included
Laundry/dry cleaning services not included
Scuba diving certification not included
Motorized water sports not included
Spa/beauty facilities and services not included
Activities/services from independent operators not included
Transportation to offsite activities not included
Offsite tours not included
Taxes included
All meals served buffet-style
Buffet and à la carte dining
Water fitness classes/lessons included
All available beverages included
Scuba diving lessons not included
Tennis lessons not included
Onsite entertainment and activities included
Premium food items included
Rowing/canoeing not included
Bicycling not included
Tennis rackets included
Cooking classes/ lessons not included
Language classes/ lessons not included
Property Features
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At El Dorado Seaside Suites, Gourmet All Inclusive by Karisma you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 10 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 11 bars/lounges, a beach bar, and a swim-up bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free. A complete renovation of El Dorado Seaside Suites, Gourmet All Inclusive by Karisma was completed in 2015. This 5-star Kantenah property is smoke free.
192 guestrooms or units
6 levels
2 buildings
10 dining venues
11 bars or lounges
Built in 2015
Cooked-to-order breakfast (free)
Karaoke
Bar on the beach
Bar by the pool
Swim-up bar
Manager's reception (free)
Coffee shop
Deli
Cabanas on the beach (free)
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Umbrellas for the pool
1 conference room
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Car service
Tour and ticket information
Concierge
Wedding services available
Pool or billiards table
Library
Convenience store
Terrace
Garden
Outdoor picnic space
Gift shop
Beauty salon
Computer for guest use
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Free valet parking
Transport
Parking: Free valet parking and self parking
Room Amenities
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma offers 192 accommodations, which are accessible via exterior corridors and feature indoor private spa tubs and DVD players. Rooms open to furnished balconies or patios. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.
Bathrooms are partially open
Private indoor hot tub
Private balcony or patio (furnished)
Pillowtop beds
Deep soaking tub
Stocked minibar (free)
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
DVD player
Coffee maker
Egyptian cotton linens
Hypo-allergenic bedding
Separate shower and tub
Housekeeping (daily)
Nightly turndown service
Local calls (free)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ceiling fan
Wardrobe or closet
Toothbrush and toothpaste available
Food & Drink
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The property hosts a free manager's reception daily.
El Dorado Seaside Suites, Gourmet All Inclusive by Karisma has 10 restaurants serving breakfast, lunch, and dinner.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Sauna in spa
Massages
Hotel Policies
Check-in
Check-in time starts at 3 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
No rollaway/extra beds available
No cribs (infant beds) available
Minimum guest age is 18
Caters to adults only
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
gap period enforced between guest stays 72 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Cashless transactions are available
Contactless food service / room service is available
Reservation is not required for facilities onsite
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Late check-out fee: USD 40 (subject to availability)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Dorado Seaside Suites Karisma Gourmet
Dorado Seaside Suites Karisma Gourmet All Inclusive
Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
Dorado Seaside Suites Karisma Gourmet Kantenah
El Dorado Seaside Suites Karisma All Inclusive Kantenah
El Dorado Seaside Suites Karisma
El Dorado Seaside Suites Karisma Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seasi Suites by Karism
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive Karisma
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites Karisma Gourmet All Inclusive Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma
El Dorado Seaside Suites by Karisma All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
You should know
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
Green / Sustainable Property This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
