4/10 Poor
Christopher
Nov 7, 2025
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This hotel is currently under major renovation, we needed to access it through adjoining hotel. Upon initial check-in, the first room they gave us was a room connected to another room which we didn't ask for and didn't want due to the possibility of noise transfer and security concerns. Plus this first room was located just outside of elevators on second floor which would be a noise issue and there was no view because of the overhanging part of the building over the window. It was a lousy room to give a customer, a poor choice by staff. So we asked for a better room, which they gave us kind of reluctantly on the sixth floor, it had a nice view. Unfortunately, that night we could hear someone snoring all night long in the adjacent room which was very disturbing to us and interfered with our sleep. When we told front desk staff about this the next morning and asked for a quiet room, the staff person said to us "well, if you're that sensitive" which was a very inappropriate and insensitive comment. We don't pay them over $200 per night to hear someone snoring in the next room. Obviously there's no soundproofing in this older hotel, this is a deal-breaker for me. After some reluctance on the part of this staff person, they finally gave us a quiet room, our third room in less than 24 hours. I would not book this hotel again for these reasons.
Christopher
Stayed 2 nights in Oct 2025