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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Hotel near University of Waterloo in Township of Woolwich

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Exterior
Exterior
Point of interest
Indoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

About the area

Township of Woolwich

Heart of Township of Woolwich.With a stay at this Township of Woolwich hotel, you'll be steps from St. Jacobs Outlets and St. Jacobs Market District Visitor Information Centre. St. Jacobs Country Playhouse and St Jacobs Farmers Market are also within half a mile (1 km).

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St. Jacobs Country Playhouse - 3 min walk - 0.3 km
  • St Jacobs Farmers Market - 3 min walk - 0.3 km
  • Conestoga Mall - 3 min drive - 4.0 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪State & Main Kitchen & Bar - ‬19 min walk
  • ‪Starbucks - ‬18 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Hotel near University of Waterloo in Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is served. A computer station is on site and WiFi is free in public spaces.

A business center and a meeting room are available. Event space at this hotel measures 1200 square feet (111 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Self parking is free.

  • 1 building
  • 103 guestrooms or units
  • 6 levels
  • 1200 sq ft of conference space
  • 111 sq m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Terrace
  • Television in lobby
  • Elevator
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

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Courtyard by Marriott Waterloo St. Jacobs
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  • Parking included
  • Free WiFi
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includes taxes & fees
Apr 5 - Apr 6
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 42-inch LED TV with premium digital channels

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: CAD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

How close is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG to the airport?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is 16.4 mi (24-min drive) away from the Kitchener, ON (YKF-Region of Waterloo Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

As of Mar 31, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG on Apr 5, 2026 start from CA $107, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have an airport shuttle?

Airport shuttle services are not available at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offer free breakfast?

Yes, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers free breakfast.

Is there a casino at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

No, there is no casino at this hotel.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

This hotel offers free self parking.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG features an indoor pool. Guests can enjoy pool access from 6 AM to 10 PM.

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a spa?

There are no spa services available at this hotel.

How close is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG to downtown Township of Woolwich?

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is 4.9 mi away from Township of Woolwich.

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 727 out of 1289 reviews
Rating 8 - Good. 351 out of 1289 reviews
Rating 6 - Okay. 126 out of 1289 reviews
Rating 4 - Poor. 42 out of 1289 reviews
Rating 2 - Terrible. 43 out of 1289 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Bozica, Kitchener

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
What you see is what you get. Nothing fancy or extra about it. Shower had mold, washroom smelt like urine. Fridge was not cold. You can hear everything in the rooms - those next door, those in the hallways, noises from outside. Need to book a timeslot for the pool, which we were not told about so we were offered a time slot for the next morning at 6am or 8:15am. Breakfast was not great - rubbery eggs, cold and undercooked potatoes, sausage but no bacon. Definitely won't be back.
Stayed 1 night in Dec 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Yes the rooms were very clean, And yes the staff were very friendly and eager and quick to help. Unfortunately my husband got very sick, however I did not and we realized the only difference was that he ate from the breakfast buffet, so perhaps check the sanitation of the food prep and buffet line.
Stayed 5 nights in Dec 2025

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean and welcoming.
Stayed 1 night in Dec 2025

10/10 Excellent

Brenden

Liked: Cleanliness, staff & service, amenities
It was great :).
Stayed 1 night in Dec 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

8/10 Good

Shohel

Liked: Cleanliness, amenities, property conditions & facilities
I was very happy with this hotel experience. The rooms were clean and well furnished and the breakfast was delicious. The rooms were nice looking and was nice.
Stayed 1 night in Aug 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with our stay! Gharinder at the front desk went above and beyond to make sure we had a great stay. The breakfast was great and getting a later checkout time was easy, even on short notice.
Stayed 1 night in Dec 2025

8/10 Good

CAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
veary good
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, clean room, convenient area
Stayed 3 nights in Dec 2025

10/10 Excellent

Hindusan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean, friendly staff, breakfast was really good and clean
Stayed 1 night in Dec 2025

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was spacious, easy check-in and check-out, the pool hours were long and the kids loved the splash area and the buckets, and the breakfast was open early. It's not the fancy-est hotel, but it was just what we needed when we needed it at a great price.
Stayed 1 night in Dec 2025

10/10 Excellent

Pick Haa Flecka

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant welcome and check in
Stayed 1 night in Dec 2025

10/10 Excellent

mark

washroom was good...the hot water temp needs to be lowered 10 degrees...good breakfast and courtess staff
Stayed 1 night in Dec 2025

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2025

10/10 Excellent

Kathleen, Toronto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money. Beautiful spacious room, friendly staff, good breakfast!
Stayed 1 night in Nov 2025

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally Good
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Room is clean. Staff was very friendly and checked me in nicely
Stayed 1 night in Dec 2025

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very good！
Stayed 5 nights in Dec 2025

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff unavailable on check-in and had to hunt them down
Stayed 1 night in Dec 2025

6/10 Okay

Lindsay

Stayed 1 night in Dec 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Staff was great just some dirt left on the counters in the room is all. Food was GREEAAAAAT!!!
Stayed 2 nights in Dec 2025

8/10 Good

Margaret

Stayed 1 night in Dec 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues whatsoever
Stayed 3 nights in Dec 2025

10/10 Excellent

Tom

Stayed 1 night in Nov 2025