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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
4-star spa hotel near Kitchener-Waterloo Art Gallery

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Exterior
Exterior
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(54 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(102 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

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Exterior

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  • Pool
  • Breakfast included
  • Parking included
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CA $129 total
includes taxes & fees
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About the area

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.2 km
  • Kitchener Market - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Korean BBQ Restaurant 韓國BBQ食堂 - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star spa hotel near Kitchener-Waterloo Art Gallery
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Holiday Inn Express and Suites Kitchener Southeast by IHG
  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very good, 1,377 reviews
The price is CA $119
CA $140 total
includes taxes & fees
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 AM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 758 out of 1491 reviews
Rating 8 - Good. 398 out of 1491 reviews
Rating 6 - Okay. 192 out of 1491 reviews
Rating 4 - Poor. 57 out of 1491 reviews
Rating 2 - Terrible. 86 out of 1491 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

GERRY

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very courteous and helpful. The room was very clean and we enjoyed our dinner in the restaurant.
Stayed 1 night in Nov 2025

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love this Place so Much. It’s a Must Visit. The breakfast is amazing..
Stayed 1 night in Nov 2025

10/10 Excellent

Tracey

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant, front desk were great. Room was clean and bed very comfortable.
Stayed 2 nights in Nov 2025

10/10 Excellent

Zhuhong

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious, clean and staff are friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities
Everything was great
Stayed 1 night in Nov 2025

6/10 Okay

Julie van der

Liked: Cleanliness, amenities, property conditions & facilities
The room was in need of an upgrade. Couches stained and just not pleasant.
Stayed 1 night in Nov 2025

10/10 Excellent

Pierre

Stayed 3 nights in Oct 2025

10/10 Excellent

Julia Ann

Stayed 4 nights in Oct 2025

10/10 Excellent

Brenda

Travelled with partner
The staff and hotel room and breakfast was amazing
Stayed 1 night in Nov 2025

10/10 Excellent

Tracey

Liked: Cleanliness, property conditions & facilities
Clean room. Friendly staff.
Stayed 1 night in Nov 2025

8/10 Good

Susan

Stayed 3 nights in Nov 2025

6/10 Okay

Paige

Travelled with family
Liked: Staff & service
Front desk was helpful but access to the hotel with a vehicle is challenging if travelling solo and parking is in a separate area. Hotel is full of kids sports teams and noisy til all hours of the night. Rooms were clean but hallways were not in great shape. Very so-so.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
Great, location, customer service, breakfast. Thoroughly enjoyed it. Thank you
Stayed 1 night in Nov 2025

6/10 Okay

Natasha

Stayed 1 night in Nov 2025

8/10 Good

Gyubin

Stayed 1 night in Oct 2025

10/10 Excellent

Akau

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room and staff were great
Stayed 1 night in Sep 2025

10/10 Excellent

Kristine

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean
Stayed 4 nights in Nov 2025

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room and courteous staff
Stayed 1 night in Nov 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast service and staff are an outstanding, unexpected touch. Really interesting layout and just overall good value.
Stayed 1 night in Nov 2025

8/10 Good

Karan

Stayed 3 nights in Nov 2025

10/10 Excellent

Jordan

Stayed 1 night in Nov 2025

10/10 Excellent

Viraaj

Liked: Cleanliness, amenities, property conditions & facilities
Good food
Stayed 1 night in Oct 2025

8/10 Good

Eva

Stayed 2 nights in Oct 2025