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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
4-star spa hotel near Kitchener-Waterloo Art Gallery

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Meeting facility
Exterior
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(50 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed
  • City view

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(99 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Twin Bed
  • City view

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About the area

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.2 km
  • Kitchener Market - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Café Clementina - ‬1 min walk
  • ‪Tim Hortons - ‬2 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star spa hotel near Kitchener-Waterloo Art Gallery
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

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DoubleTree by Hilton Kitchener
  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 664 reviews
The price is CA $132
CA $155 total
includes taxes & fees
Feb 1 - Feb 2
DoubleTree by Hilton Kitchener

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 AM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 747 out of 1465 reviews
Rating 8 - Good. 393 out of 1465 reviews
Rating 6 - Okay. 187 out of 1465 reviews
Rating 4 - Poor. 55 out of 1465 reviews
Rating 2 - Terrible. 83 out of 1465 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Chelsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Fenil

Stayed 3 nights in Oct 2025

2/10 Terrible

Jordan

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No trowels in the room , no heat in the room, power kept going off repeatedly , no manger on duty too address issues… no one contacted me to even try and resolve any issues, will be taking companies business elsewhere
Stayed 1 night in Oct 2025

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel conveniently located in downtown Kitchener. Clean and comfortable rooms. Narrow hotel corridors. No ability to adjust heat in the room. Noisy at night with people running down the halls. Parking exit is strange as it is at the edge of a wall. Difficult to exit at the road of the exit as it is obstructed.
Stayed 1 night in Oct 2025

10/10 Excellent

Hector

Stayed 1 night in Oct 2025

2/10 Terrible

Ian

Business traveller
Pleas see my review on your website.a
Stayed 1 night in Oct 2025

8/10 Good

yuen

Business traveller, Travelled with group
Liked: Amenities
nice staff. Clean room
Stayed 2 nights in Oct 2025

8/10 Good

Elena

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location and excellent breakfast

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem
Stayed 1 night in Oct 2025

10/10 Excellent

Revika

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very helpful and friendly staff.
Stayed 5 nights in Oct 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

William

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We arrived the the hotel the room temperature was set for 17 degrees. After several attempa to change the temperature and speaking with the hotel staff i was informed the heat is not turned on in that area of the hotel. They offered a small heater which was tiny and could only maybe heat the bathroom not big enough for the room. The area also has hookers and homeless riding bikes with back packs. There was real concerns over the safety of pur vehicle with observing the local activities of these individuals and could only park in an ouside roof top parking lot whith almost no other vehicles. The elevator doors opened and while walking into the elevator the door closed onto my wifes right side. Very unimpressed with the whole situation.
Stayed 1 night in Oct 2025

10/10 Excellent

Aditya

Stayed 1 night in Oct 2025

6/10 Okay

Clemie, Surrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room only the heat was not working they had not winterized the heat function yet so we got a little heater to keep us warm. Also there were a large group of parents with kids for their hockey tournament who were very roudy and played hockey in the hall way till almost 10pm. Until quite a few guest complained. Otherwise our stay was good.
Stayed 4 nights in Oct 2025

10/10 Excellent

PAUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, restaurant staff were excellent, thorough and kind,....actually all staff were. Breakfast buffet was well stocked and fresh.
Stayed 1 night in Oct 2025

10/10 Excellent

Anthony

Stayed 1 night in Sep 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and quiet and staff were amazing
Stayed 1 night in Aug 2025

8/10 Good

David D

Stayed 1 night in Oct 2025

6/10 Okay

Tammalie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The server at breakfast was extremely friendly and attentive. I was surprised the heat did not work in our room. It made the room uncomfortable. Front staff told me the heat had not been turned on yet. Our stay was October 16. The foyer was warm but not the room. Also, was extremely limited counter space in the bathroom. No hairdryer.
Stayed 1 night in Oct 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2025

8/10 Good

Tabinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Stayed 1 night in Oct 2025

6/10 Okay

Negar

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort

A few options were available

Stayed 2 nights in Oct 2025

4/10 Poor

Valeria

Travelled with family
Disliked: Amenities, property conditions & facilities
Would not stay again
Stayed 1 night in Oct 2025

6/10 Okay

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025