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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
4-star spa hotel near Kitchener-Waterloo Art Gallery

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Meeting facility
Standard Room, 2 Queen Beds
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Spa

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Place, Bingemans
    ‪6 min drive‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(96 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(27 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.0 out of 10
Good
(4 reviews)
  • City view
  • Sleeps 2
  • 1 Twin Bed

About the area

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km
  • Bingemans - 6 min drive - 5.1 km
  • Wilfrid Laurier University - 7 min drive - 5.1 km
  • University of Waterloo - 8 min drive - 5.4 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Café Clementina - ‬1 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star spa hotel near Kitchener-Waterloo Art Gallery
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Similar properties

Exterior
Home2 Suites By Hilton Kitchener
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 267 reviews
The price is CA $122
CA $148 total
includes taxes & fees
Oct 26 - Oct 27
Home2 Suites By Hilton Kitchener

Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 AM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 679 out of 1359 reviews
Rating 8 - Good. 370 out of 1359 reviews
Rating 6 - Okay. 181 out of 1359 reviews
Rating 4 - Poor. 54 out of 1359 reviews
Rating 2 - Terrible. 75 out of 1359 reviews

Reviews

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is wonderful!
Stayed 4 nights in Jul 2025

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.
Stayed 1 night in Jul 2025

6/10 Okay

Kimberley

Not as nice or clean as I’d expect for Crowne plaza. Website indicated roll away beds available but would not give me one. Said rom too small but there was space. Had to book a second room at the last minute.
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I’ve stayed at this property. The staff is exceptionally professional, kind, helpful, and delightful. When I travel to this area again, I will be staying at the Crowne Plaza.
Stayed 3 nights in Jul 2025

10/10 Excellent

Maggie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Stayed 5 nights in Jul 2025

10/10 Excellent

Sydni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, and the atmosphere was really pleasant. The room was nicely up to date and the view was really pretty!
Stayed 1 night in Jul 2025

10/10 Excellent

DEMIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Wes

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Staff was good, bathrooms in the double queen rooms have no counter tops just a sink, no place to put anything, elevators are at far end if you have a room way down at the end you have a long walk, for ones with problems walking it is a lot
Stayed 3 nights in Jul 2025

6/10 Okay

Tony

Liked: Cleanliness
We recently stayed at this hotel during a cycling trip and unfortunately had a very disappointing experience. Before booking, we called the hotel directly to confirm that we could store our bikes safely in the hotel — a key factor in our decision to stay here. We were told this would not be a problem. However, upon arrival, we were informed that bikes were not allowed in the rooms. Instead, they directed us to a bike rack in the parking garage, claiming it was secure and monitored by a camera. In reality, the area was easily accessible by simply walking around a gate — no keycard or security measures were required. As cyclists with higher-end bikes, we were placed in an uncomfortable position after having made our booking in good faith, based on the hotel’s initial assurances. If you're traveling with bikes, I strongly recommend confirming the hotel's current policies in writing. We would not rebook here, if traveling by bike.
Stayed 1 night in Jul 2025

10/10 Excellent

Brandon

Stayed 6 nights in Jul 2025

10/10 Excellent

Shakira Lee

Stayed 5 nights in Jun 2025

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The elevator was having problems, it got stuck for about 30 seconds while I was inside it.
Stayed 1 night in Jul 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Had to do a stay-cation due to my broken AC at home. A good mid-level hotel. A little dated but does tbe job.
Stayed 3 nights in Jul 2025

8/10 Good

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Kerrie

Liked: Cleanliness, amenities, property conditions & facilities
Liked: Location is great, right downtown and convenient to amenities including good restaurants and a transit station. Staff were efficient and friendly. Room was clean, fresh, spacious and in excellent working order (except for an ancient air conditioner). Disliked: The depressing decor. Uniform dark brown enlivened only with spots of dull gold and (in the bathroom) lime green. Tried to open the curtains to dispel the gloom and found the view was of the blacktopped hotel roof + construction site in the background. Not a deal breaker, but not particularly inviting, either.
Stayed 2 nights in Jul 2025

10/10 Excellent

Morley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall Hotel. It has pool, gym, massages, Great staff and awesome food
Stayed 2 nights in Jul 2025

10/10 Excellent

Elinor

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room is clean, staffs are friendly, the breakfast are really good and varieties including krepe. I will definitely stay here again.
Stayed 2 nights in Jul 2025

6/10 Okay

Deanna

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the parking to the lobby was hard to get to when you have all your luggage. Too many doors that are automatc. Not enough handicapped parking. We had to park at the end of parking garage. Very hard to navigate the streets to get into the parking entrance.
Stayed 1 night in Jul 2025

4/10 Poor

Stephan

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Susan, Burlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Roy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Expedia Customer Service, I am writing to formally express my dissatisfaction with a recent hotel stay I booked through your platform on July 8, 2025. Upon arrival, we noticed a strong musty odour in the hallway leading to our room. Inside the room, the air conditioning was set to 16°C, which only worsened the smell. After stepping out for dinner and returning to go to bed, both my wife and I experienced significant discomfort. Her breathing was laboured, and we both had burning sensations in our eyes due to the poor air quality in the room. I contacted the front desk, and the night manager responded by relocating us to another room. Unfortunately, this was a smaller room with a queen bed, not the king-sized room we originally paid for. While the air quality was slightly better in the new room, it was still a downgrade. The night manager assured us that he would inform the day manager of our situation for appropriate follow-up. The next morning, after breakfast, we approached the front desk to discuss the issue and request either a refund or a complimentary stay to account for the downgrade and health discomfort caused by the musty conditions. To our surprise, we were abruptly told that nothing could be done because our booking was made through Expedia. In addition to the above, we experienced several other unacceptable issues during our stay:    •   Dirty towels and cups in the dining area    •   Old coffee being served at breakfast    •   A toilet that overflowed
Stayed 1 night in Jul 2025

8/10 Good

David

Travelled with family
Liked: Property conditions & facilities, room comfort
Room was fine. Buffet breakfast was very good. Cleaning staff did not clean room after the first night. When I returned to hotel I asked front desk for fresh towels and they offered to have room cleaned, but I said I was fine with just fresh towels, which were brought to the room quickly. I did ask about freezing some ice packs I need to keep medication cool but hotel declined.
Stayed 2 nights in Jul 2025

8/10 Good

Marianne

Liked: Cleanliness, amenities
Property is good, but elevators by the entrance were poor; one not working at all the I almost was trapped in the other one (was out of order the next morning). If you didn't know there were more elevators you would have needed to take the stairs
Stayed 1 night in Jul 2025