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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Family-friendly 4-star hotel near Bingemans

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Exterior
Meeting facility
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Kitchener City Hall
    ‪7 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(70 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(129 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

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About the area

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.2 km
  • Kitchener City Hall - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Northern Thai - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Family-friendly 4-star hotel near Bingemans
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, an arcade/game room, and multilingual staff are also featured at the family-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel

Crowne Plaza Kitchener-Waterloo

Delta Kitchener-Waterloo Hotel Kitchener

Crowne Plaza Kitchener Waterloo

Crowne Plaza Kitchener-Waterloo by IHG Hotel

Crowne Plaza Kitchener Waterloo an IHG Hotel

Crowne Plaza Kitchener-Waterloo by IHG Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

How close is Crowne Plaza Kitchener-Waterloo by IHG to the airport?

Crowne Plaza Kitchener-Waterloo by IHG is 8 mi (19-min drive) away from the Kitchener, ON (YKF-Region of Waterloo Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on Jun 14, 2026 start from CA $148, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Kitchener-Waterloo by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG offer free breakfast?

Crowne Plaza Kitchener-Waterloo by IHG does not offer free breakfast.

Is there a casino at Crowne Plaza Kitchener-Waterloo by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Kitchener-Waterloo by IHG?

Free parking is not available at this hotel. Self parking is available for CAD 12.00 per night.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 PM.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant?

Crowne Plaza Kitchener-Waterloo by IHG is home to Aqua Lounge Restaurant, which features American cuisine and brunch.

Does Crowne Plaza Kitchener-Waterloo by IHG have a spa?

This hotel has a spa, which features body scrubs, facials, and mud baths.

How close is Crowne Plaza Kitchener-Waterloo by IHG to downtown Kitchener?

Crowne Plaza Kitchener-Waterloo by IHG is 0.2 mi away from Kitchener.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 821 out of 1618 reviews
Rating 8 - Good. 429 out of 1618 reviews
Rating 6 - Okay. 208 out of 1618 reviews
Rating 4 - Poor. 66 out of 1618 reviews
Rating 2 - Terrible. 94 out of 1618 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon, Miramar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by to our activities
Stayed 2 nights in Feb 2026

10/10 Excellent

Erick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value in Kitchener! We loves the Crowne Plaza! ❤️
Stayed 1 night in Dec 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff was polite and helpful. I was there for work and did not use or view the amenities
Stayed 2 nights in Feb 2026

10/10 Excellent

Joshua

Stayed 1 night in Feb 2026

10/10 Excellent

Lory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was well appointed, comfortable bed with fresh smelling linens. The bathroom was also well appointed.
Stayed 1 night in Feb 2026

10/10 Excellent

Nayef

Stayed 1 night in Feb 2026

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Overall great stay. Breakfast buffet was delicious
Stayed 1 night in Feb 2026

6/10 Okay

Mallory

Stayed 1 night in Feb 2026

6/10 Okay

Cedric

Stayed 3 nights in Feb 2026

10/10 Excellent

Shawn

Stayed 1 night in Feb 2026

4/10 Poor

Shaylene

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The parking was confusing. The access to the hotel lobby was confusing too. When I finally got in and checked in, I got to my room and was EXTREMELY disappointed by the condition/quality of my room compared to the photos advertised. I have many photos of the state of my room which was not properly cleaned and had lots of wear and tear. More than acceptable for one room. The pool was nice, but completely open to the lobby, so your conversations carry through the hotel. Room service prices and fees were insane. Ended up doing door dash instead. Breakfast was bland. The crepes were good though.
No fan in bathroom leading to moisture damage.
Moisture damage.
Stayed 1 night in Feb 2026

10/10 Excellent

Catherine, Waterdown

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice big clean rooms. Excellent front desk staff - very helpful friendly and efficient. Breakfast buffet was fantastic with loads of options (crepe station mashed potatoes home potatoes sausage bacon eggs parfaits fruit sandwiches beans smoothies donuts croissants...). We only received two passes so we had to pay for our third party (child) but it was under $20. Arrival andthe parking situation was a bit chaotic and confusing but seamless after a few initial hiccups. The area surrounding the hotel is sketchy (most of downtown kw is) so keep that in mind if you wanted to walk around. We stayed for a concert and the Center in the Square was less than a 5-minute drive away, super cheap Uber. Definitely recommend!!
Stayed 1 night in Feb 2026

10/10 Excellent

Daniel

Stayed 6 nights in Feb 2026

10/10 Excellent

Barb

Travelled with group
Liked: Cleanliness, property conditions & facilities
Good location for the show and clean room
Stayed 1 night in Oct 2025

8/10 Good

Lynda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was spacious
Stayed 1 night in Feb 2026

10/10 Excellent

Amanda

Liked: Staff & service, amenities
Disliked: Cleanliness
The staff was fantastic. My room was ok but the jacuzzi was dirty.
Stayed 1 night in Feb 2026

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
Wonderful stay
Stayed 1 night in Feb 2026

10/10 Excellent

Colleen

Stayed 1 night in Feb 2026

6/10 Okay

Rodrigo

Liked: Cleanliness
Ok place
Stayed 2 nights in Nov 2025

4/10 Poor

Tasha

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Staff was friendly but that’s about all we enjoyed. We choose this hotel for it’s amenities which the bowling and arcade which is from third party there wasn’t any balls to play and half of the arcade game didn’t work. Staying with kids we thought this would be perfect but mot too much. After long day driving we went to get ice off second floor and machine didn’t work. Our room bathroom was not very clean. Towels were hard. Parking is so far away from access to the hotel which doesn’t say anywhere is description lots of going inside and out and stairs to reach reception desk. I wouldn’t book again
Stayed 1 night in Feb 2026

10/10 Excellent

Richard

Stayed 1 night in Feb 2026

6/10 Okay

Kristie

Travelled with partner
Liked: Cleanliness, amenities
The staff were amazing however the room had a loud vent that made it challenging to sleep due to noise.
Stayed 1 night in Feb 2026

10/10 Excellent

Brandon

Stayed 3 nights in Feb 2026

10/10 Excellent

Tara

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff was friendly and helpful Lots of fun things for the kids to do… unfortunately the arcade barely had any games in use and the bowling lane was broken Nice pool I wouldn’t walk around the area too much as it’s a little rough, lots of homeless people doing drugs Hotel is nice and clean and they were very patient and accommodating with our group
Stayed 4 nights in Feb 2026

6/10 Okay

Monica

Stayed 5 nights in Feb 2026