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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
4-star spa hotel near Kitchener-Waterloo Art Gallery

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool
Meeting facility
Exterior
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
105 King St E, Kitchener, ON, N2G2K8
  • Place, Conrad Centre for the Performing Arts
    ‪2 min walk‬
  • Place, Centre In The Square
    ‪8 min walk‬
  • Place, Kitchener-Waterloo Art Gallery
    ‪8 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪16 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(60 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(109 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(28 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.2 out of 10
Good
(5 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

About the area

Kitchener

Central Kitchener getaway .Within a 10-minute walk of this Downtown Kitchener hotel, you'll find Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 miles (5 km).

What's nearby

  • Conrad Centre for the Performing Arts - 2 min walk - 0.2 km
  • Kitchener Market - 7 min walk - 0.6 km
  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener-Waterloo Art Gallery - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Casa Toro 88 - ‬2 min walk
  • ‪Kung Fu Tea - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Korean BBQ Restaurant 韓國BBQ食堂 - ‬3 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

4-star spa hotel near Kitchener-Waterloo Art Gallery
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

  • 1 building
  • 201 guestrooms or units
  • 10 levels
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

Room amenities

Entertainment

  • 37-inch LED TV with cable channels

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Pool access available from 6:00 AM to 10:00 AM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Frequently asked questions

How close is Crowne Plaza Kitchener-Waterloo by IHG to the airport?

Crowne Plaza Kitchener-Waterloo by IHG is 8 mi (19-min drive) away from the Kitchener, ON (YKF-Region of Waterloo Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Kitchener-Waterloo by IHG?

As of Mar 16, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Kitchener-Waterloo by IHG on Mar 18, 2026 start from CA $141, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Kitchener-Waterloo by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Kitchener-Waterloo by IHG.

Does Crowne Plaza Kitchener-Waterloo by IHG offer free breakfast?

Crowne Plaza Kitchener-Waterloo by IHG does not offer free breakfast.

Is there a casino at Crowne Plaza Kitchener-Waterloo by IHG?

No, there is no casino at this hotel.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Crowne Plaza Kitchener-Waterloo by IHG?

Free parking is not available at this hotel. Self parking is available for CAD 12.00 per night.

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Crowne Plaza Kitchener-Waterloo by IHG features an indoor pool. Guests can enjoy pool access from 6:00 AM to 10:00 AM.

Does Crowne Plaza Kitchener-Waterloo by IHG have a restaurant?

Crowne Plaza Kitchener-Waterloo by IHG is home to Aqua Lounge Restaurant, which features American cuisine and brunch.

Does Crowne Plaza Kitchener-Waterloo by IHG have a spa?

This hotel has a spa, which features body treatments, massages, and mud baths.

How close is Crowne Plaza Kitchener-Waterloo by IHG to downtown Kitchener?

Crowne Plaza Kitchener-Waterloo by IHG is 0.2 mi away from Kitchener.

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 773 out of 1524 reviews
Rating 8 - Good. 405 out of 1524 reviews
Rating 6 - Okay. 200 out of 1524 reviews
Rating 4 - Poor. 60 out of 1524 reviews
Rating 2 - Terrible. 86 out of 1524 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

ROBERT, TORONTO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Amanda

Stayed 1 night in Dec 2025

6/10 Okay

Inna, Calgary

Business traveller
Disliked: Amenities
The hotel is not on King Street but on Benton street. Trying to find the hotel entrance to check in was very confusing. The entire hotel reeks of chlorine, I wanted to have dinner at the hotel restaurant and couldn’t stay there cause of the smell. The shared room I was given didn’t block out any noise from the room next door which was very loud all evening. The thermostat was all over the place. I completely froze on my first night and on the second night even though it was set to the same temperature it was extremely hot. While it was nice of the hotel to call my room at 9:30pm to try to offer an upgrade it woke me out of my sleep and completely disrupted my night.
Stayed 2 nights in Dec 2025

8/10 Good

shirley

Stayed 1 night in Dec 2025

10/10 Excellent

Jeweson, Brampton

Stayed 1 night in Dec 2025

10/10 Excellent

Tara

Stayed 1 night in Dec 2025

10/10 Excellent

Rob

Liked: Cleanliness, amenities, property conditions & facilities
The staff were wonderful and friendly.
Stayed 2 nights in Dec 2025

2/10 Terrible

Harmeet

No hot water . Too much distuturbance .
Stayed 1 night in Dec 2025

10/10 Excellent

Wendell

Stayed 1 night in Dec 2025

2/10 Terrible

Sirwan salih

Stayed 1 night in Dec 2025

8/10 Good

Morgan

Stayed 1 night in Dec 2025

10/10 Excellent

Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Modern, with comfortable beds. Room had a microwave and mini fridge. Kids enjoyed the pool, although there was a swimming lesson running at the same time which limited the amount of space my kids had to swim. We enjoyed the breakfast buffet. There was a good variety of foods available.
Stayed 1 night in Dec 2025

10/10 Excellent

Erin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The restaurant staff were amazing! We woke up late for my daughter's gymnastics competition and they were so accommodating with sending us some breakfast to take on the road and filling my daughter's water bottle. They went above and beyond and it was so appreciated!!
Stayed 1 night in Dec 2025

8/10 Good

Sven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Clean and very friendly staff. Lobby and main areas modern and bright, the rooms are in good condition with comfy beds. Price was about right(we booked at a discount through app). Regular rates would feel slightly overpriced to me. Did not eat in the restaurant but it looked busy, so I’m assuming it’s ok. Would stay there again.
Stayed 1 night in Dec 2025

2/10 Terrible

Gavin

Business traveller, Travelled with partner
Liked: Amenities
Room was cramped and noisy. The hotel was not at all busy but we were given a room underneath the laundry. It was terribly noisy in the morning fortunately we had to get up early otherwise the noise from the laundry machines would have awoken us. Hallways were quite cool.
Stayed 1 night in Dec 2025

8/10 Good

Ryan

The room was clean and comfortable. Tge staff were helpful but didnt seem too enthusiastic about helping. They were a little meh in terms of their customer service. Breakfast was not included which was fine, had plans with family anyways for bruncb
Stayed 1 night in Dec 2025

8/10 Good

Manuel

Stayed 1 night in Dec 2025

2/10 Terrible

Stephen, Courtice

Stayed 1 night in Oct 2025

10/10 Excellent

Ryan, London

Business traveller
Liked: Cleanliness, property conditions & facilities
Great staff and great room no complaints at all
Stayed 1 night in Oct 2025

2/10 Terrible

Murielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property failed to let me know, or advertise, that they were under construction. Very loud construction noise started at 8 am. I called the reception twice - at first,they claimed not to know about it, then they tried to downplay it. One of the worse client interaction - they were not even apologetic.
Stayed 1 night in Dec 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay !
Stayed 1 night in Dec 2025

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy beds. Staff were very helpful when any problem arose and were also friendly. Close to shops and dining. We will be staying again at this hotel. If your looking for budget friendly hotel that is comfy, friendly and clean this is your hotel.
Stayed 2 nights in Nov 2025

8/10 Good

Lionel

Stayed 1 night in Nov 2025

10/10 Excellent

Debra

Stayed 1 night in Nov 2025

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to downtown Kitchener. Staff and service are excellennt and the Aqua Lounge has amazing food, service and excellent value.
Stayed 1 night in Nov 2025