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"The staff were friendly and booked us in with no problem. The room was clean and the note from the hospitality staff was a nice addition. The hotel it ... " More

By a verified traveller on Tue 24 Mar 2015

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Hotel Description

Eco-friendly Art Deco hotel perfect for exploring Kitchener

City center stay

Within a 15-minute walk of the hotel, you'll find Fairview Park and Chicopee Tube Park. Chicopee Ski and Summer Resort and Rockway Golf Course are also within 3 miles (5 km).

Renovated in 2019

This hotel features an indoor pool, a 24-hour health club, and a restaurant. Traveling on business? Take advantage of the 10 conference rooms, as well as the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and pillow menus, the 75 guestrooms also offer free WiFi and TVs with satellite channels. IPod docks, room service, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
C$96* Per night/room 12 Mar. - 13 Mar.

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Kitchener ratings based on 7 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for DoubleTree by Hilton Kitchener

Everyone (3)
2 out of 5

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Krystal Timmerman, Guest Experience Champion

Dear Anonymous, Thank you for taking the time to share your review with us of your recent stay at the Holiday inn Kitchener-Cambridge. It's very disappointing to see that you did not enjoy your stay with us. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our team is completely committed to ensuring that all of our guests enjoy a excellent level of service during their visit with us and it is very disappointing when we fail to carry that promise through. Thank you for your feedback. Yours in Hospitality,

4 out of 5
Pleasant reception at check in, switched us to a king bed - which was broken. Maintenance came next day and made a fix. The floors in the room were dirty, although they didn't look it, as we had big dirty footprints when entering the shower - and only were barefoot in the room. The hotel is very difficult to get out of, busy road, almost forced to turn right. Breakfast buffet was good.

Posted by , from Florida on 29 May 2018

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Comment from Hotel Management

10 Jul. 2018 by Jessica Mitchell, Rooms Division Manager

Dear Julia, Thank you for staying at the Holiday Inn Kitchener-Cambridge and for providing us with a review of your recent experience. We are very happy to hear that you enjoyed your stay and had pleasant encounters with our Team Members from both the Front Desk and Maintenance Departments. We take great pride in the Team that we have here at our Kitchener location and are happy to hear that they did not disappoint! We look forward to welcoming you back to the hotel the next time your travels bring you to the area. Yours in hospitality, Jessica Mitchell, Rooms Division Manager

3 out of 5

would book again through a discount site

Pros: The room was clean, and the staff was friendly.
Cons: I think they should invest in the zip covers for the matresses to deter bed bugs.
Location: There is an El Salvadore restaurant about ten minutes away that was absolutely fabulous. Food was great, portions very good and priced very affordably
The staff were friendly and booked us in with no problem. The room was clean and the note from the hospitality staff was a nice addition. The hotel itself needs updating. The hot tub jets were basically non existent. However, the shower presure was good. Overall, would recommend booking through a discount site as the actual listed price seemed high.

Posted by on 24 Mar. 2015

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5 out of 5

Great stay

Due to the amount of traveling I do in Ontario, I meet hotel staff who are either very open, friendly and professional, or the opposite- and I just find that your staff are always there to greet me with a smile, help me with any transportation problems, ect.

Posted by on 18 Jun. 2008

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5 out of 5

Great Stay

From the moment we stepped into the hotel we felt very relaxed with not only the smiling helpful women at the front desk to the young boy who helped us figure out how to run the exercise machines. The food was wonderful with alot of variety and everyone raved over the omletes that were made. They allowed us to check out late as our flights were later on that evening. We belong to the priority club program and we could not believe that they gave us a small lunch to travel with us as our trip home was going to be long. it was fantastic. Thank you!

Posted by on 17 Jun. 2008

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5 out of 5

Great Hotel

As soon as we pulled into the parking lot I had a feeling of contentment...the feeling carried with me through all of my stay. Everyone was very pleasant, the food was a pleasant surprise and the overall experience was relaxing and enjoyable. If you have to be away from home this is the place to stay without a doubt.

Posted by on 9 Jun. 2008

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1 out of 5

Unclean

This hotel was very disappointing. It was quite possibly the dirtiest hotel that I have seen in a long time. The pool area was disgusting with standing water and black dirt or mold around the pool area.

Posted by on 6 Aug. 2007

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About the DoubleTree by Hilton Kitchener

Location 30 Fairway Rd S, Kitchener, ON N2A2N2

Property Features

DoubleTree by Hilton Kitchener offers its guests an indoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and a garden are also featured at the eco-friendly DoubleTree by Hilton Kitchener. Free self parking is available. A complete renovation of DoubleTree by Hilton Kitchener was completed in December 2019. This Art Deco Kitchener hotel is smoke free.

  • 1 building
  • 75 guestrooms or units
  • 6 levels
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1969
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Toronto, ON (YYZ-Pearson Intl.) (82.8 km / 51.4 mi)
  • Train station: Kitchener Station (6.4 km / 4 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and complimentary newspapers. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Embers Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 19

Special check-in instructions:

Guests arriving after midnight should use the access phone at the hotel entrance to gain entry.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No elevators
  • Number of children who can stay free - 4

Fees

Guests will be asked to pay the following charges at the property:

  • 3 percent destination fee will be charged

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 2.95 and CAD 18.95 per person (approximately)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Kitchener-Waterloo
  • Holiday Inn Kitchener-Waterloo
  • Kitchener-Waterloo Holiday Inn
  • Holiday Inn Kitchener-Waterloo Hotel
  • Holiday Inn Kitchener Waterloo Conference Center
  • Holiday Inn Kitchener-Waterloo Conference Center Hotel
  • Holiday Inn Kitchener-Waterloo Conference Center Kitchener
  • Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
  • Sunbridge Kitchener
  • DoubleTree by Hilton Kitchener Hotel
  • DoubleTree by Hilton Kitchener Kitchener
  • DoubleTree by Hilton Kitchener Hotel Kitchener

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

url importing https://www.travelocity.ca/Kitchener-Hotels-DoubleTree-by-Hilton-Kitchener.h21657-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.