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"The staff were friendly and booked us in with no problem. The room was clean and the note from the hospitality staff was a nice addition. The hotel it
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By a verified traveller on Tue 24 Mar 2015
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Hotel Description
Eco-friendly Art Deco hotel perfect for exploring Kitchener
City center stay
Within a 15-minute walk of the hotel, you'll find Fairview Park and Chicopee Tube Park. Chicopee Ski and Summer Resort and Rockway Golf Course are also within 3 miles (5 km).
Renovated in 2019
This hotel features an indoor pool, a 24-hour health club, and a restaurant. Traveling on business? Take advantage of the 10 conference rooms, as well as the business center and free WiFi in public areas. Relax with a drink at the bar/lounge and enjoy perks like free self parking.
Free WiFi, comfy beds
Boasting comforts like pillowtop beds and pillow menus, the 75 guestrooms also offer free WiFi and TVs with satellite channels. IPod docks, room service, and coffee/tea makers are also available.
DoubleTree by Hilton Kitchener ratings based on 7 Verified Reviews
Review Summary
3.6
out of 5
3.5 out of 5.0
Room cleanliness2.5 out of 5.0
Service & staff3.0 out of 5.0
Room comfort2.5 out of 5.0
Hotel condition2.5 out of 5.0
Guest reviews for DoubleTree by Hilton Kitchener
Everyone (3)
2 out of 5
Posted by a verified traveller on 28 Jan. 2019
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Comment from Hotel Management
29 Jan. 2019
by Krystal Timmerman, Guest Experience Champion
Dear Anonymous,
Thank you for taking the time to share your review with us of your recent stay at the Holiday inn Kitchener-Cambridge. It's very disappointing to see that you did not enjoy your stay with us. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. Our team is completely committed to ensuring that all of our guests enjoy a excellent level of service during their visit with us and it is very disappointing when we fail to carry that promise through. Thank you for your feedback.
Yours in Hospitality,
4 out of 5
Pleasant reception at check in, switched us to a king bed - which was broken. Maintenance came next day and made a fix. The floors in the room were dirty, although they didn't look it, as we had big dirty footprints when entering the shower - and only were barefoot in the room. The hotel is very difficult to get out of, busy road, almost forced to turn right. Breakfast buffet was good.
Posted by Julia, from Florida on 29 May 2018
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Comment from Hotel Management
10 Jul. 2018
by Jessica Mitchell, Rooms Division Manager
Dear Julia,
Thank you for staying at the Holiday Inn Kitchener-Cambridge and for providing us with a review of your recent experience.
We are very happy to hear that you enjoyed your stay and had pleasant encounters with our Team Members from both the Front Desk and Maintenance Departments. We take great pride in the Team that we have here at our Kitchener location and are happy to hear that they did not disappoint!
We look forward to welcoming you back to the hotel the next time your travels bring you to the area.
Yours in hospitality,
Jessica Mitchell, Rooms Division Manager
3 out of 5
would book again through a discount site
Pros:The room was clean, and the staff was friendly.
Cons:I think they should invest in the zip covers for the matresses to deter bed bugs.
Location:There is an El Salvadore restaurant about ten minutes away that was absolutely fabulous. Food was great, portions very good and priced very affordably
The staff were friendly and booked us in with no problem. The room was clean and the note from the hospitality staff was a nice addition. The hotel itself needs updating. The hot tub jets were basically non existent. However, the shower presure was good. Overall, would recommend booking through a discount site as the actual listed price seemed high.
Posted by a verified traveller on 24 Mar. 2015
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5 out of 5
Great stay
Due to the amount of traveling I do in Ontario, I meet hotel staff who are either very open, friendly and professional, or the opposite- and I just find that your staff are always there to greet me with a smile, help me with any transportation problems, ect.
Posted by a verified traveller on 18 Jun. 2008
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5 out of 5
Great Stay
From the moment we stepped into the hotel we felt very relaxed with not only the smiling helpful women at the front desk to the young boy who helped us figure out how to run the exercise machines. The food was wonderful with alot of variety and everyone raved over the omletes that were made. They allowed us to check out late as our flights were later on that evening. We belong to the priority club program and we could not believe that they gave us a small lunch to travel with us as our trip home was going to be long. it was fantastic. Thank you!
Posted by a verified traveller on 17 Jun. 2008
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5 out of 5
Great Hotel
As soon as we pulled into the parking lot I had a feeling of contentment...the feeling carried with me through all of my stay. Everyone was very pleasant, the food was a pleasant surprise and the overall experience was relaxing and enjoyable. If you have to be away from home this is the place to stay without a doubt.
Posted by a verified traveller on 9 Jun. 2008
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1 out of 5
Unclean
This hotel was very disappointing. It was quite possibly the dirtiest hotel that I have seen in a long time. The pool area was disgusting with standing water and black dirt or mold around the pool area.
DoubleTree by Hilton Kitchener offers its guests an indoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and a garden are also featured at the eco-friendly DoubleTree by Hilton Kitchener. Free self parking is available. A complete renovation of DoubleTree by Hilton Kitchener was completed in December 2019. This Art Deco Kitchener hotel is smoke free.
1 building
75 guestrooms or units
6 levels
10000 sq ft of conference space
929 sq m of conference space
Built in 1969
Dining venue
Bar or lounge
Conference center
Business facilities
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Wedding services available
Garden
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Bellhop
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
, Free RV, bus, truck parking
Transport
Airport: Toronto, ON (YYZ-Pearson Intl.) (82.8 km / 51.4 mi)
Train station: Kitchener Station (6.4 km / 4 mi)
Parking: Free self parking and RV/bus/truck parking
Room Amenities
DoubleTree by Hilton Kitchener offers 75 air-conditioned accommodations with iPod docking stations and complimentary newspapers. Beds feature pillowtop mattresses. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Pillowtop beds
IPod dock
In-room dining (limited hours)
Television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Pillow options
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (heating)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.
Embers Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at 2 AM
Minimum check-in age is: 19
Special check-in instructions:
Guests arriving after midnight should use the access phone at the hotel entrance to gain entry.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 4 children stay free when using existing bedding.
Rollaway/extra beds are available for CAD 15.0 per night.
Free cribs (infant beds)!
Pets
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
No elevators
Number of children who can stay free - 4
Fees
Guests will be asked to pay the following charges at the property:
3 percent destination fee will be charged
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between CAD 2.95 and CAD 18.95 per person (approximately)
Rollaway bed fee: CAD 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Hotel Kitchener-Waterloo
Holiday Inn Kitchener-Waterloo
Kitchener-Waterloo Holiday Inn
Holiday Inn Kitchener-Waterloo Hotel
Holiday Inn Kitchener Waterloo Conference Center
Holiday Inn Kitchener-Waterloo Conference Center Hotel
Holiday Inn Kitchener-Waterloo Conference Center Kitchener
Holiday Inn Kitchener-Waterloo Conference Center Hotel Kitchener
Sunbridge Kitchener
DoubleTree by Hilton Kitchener Hotel
DoubleTree by Hilton Kitchener Kitchener
DoubleTree by Hilton Kitchener Hotel Kitchener
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Green / Sustainable Property This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
