I love the cleanliness and spacious room. It was a bit noisy due to work being done in another room, but I was still able to nap and watch tv comfortably. I will return.
No one happened to be at the office while a LINE of people waited. We made a few phone calls and left a voicemail to which no one replied/ called back for over 45 min. Extremely unprofessional to say the least. A few hours later I got a phone call back with an employee stating that their office is open 24/7 and that they canât issue a refund. He then proceed to threaten to call the cops.. and for what cost? He was the one that wasnât at his place of employment upon our arrival (so much for 24/7). The man then claimed that he had been there the whole time and this whole situation was a lie.. safe to say we went back to following morning and ran into AJ who was super helpful and issued us our refund. This place has rather positive reviews so we were excited to stay after a long day of travel, just had an unfortunate outcome due to an employee.
The room we stayed in did not look like the photos shown on Expedia. Possibly this room had not been renovated and updated yet, but very misleading regardless. The room was very dated and some areas were dirty.
The property is on a Main Street with loud cars. We only had 2 towels in the bathroom, no washcloths or hand towels. The shower handle came off. They were doing construction on one of the rooms while we were there, so that was noisy as well. The rooms were just ok, had the basics. If you just need somewhere to sleep and shower, this works. The staff was incredibly nice and friendly.
Clean room but incredibly disappointed there was no hot water. They didn't tell me when I checked in and I did not realize it until the next morning when I tried to shower. I wouldn't have minded so much if they told me before check in but obviously lesson learned. Hope the management team reaches out to me to rectify the situation