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4.0 out of 5

"We came to the opera to teatro real and the location was perfect. It’s clean and safe and quiet " More

By a verified traveller on Mon 27 Dec 2021

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Hotel Description

4-star hotel near Gran Via

City center stay

At this Madrid Centro hotel, you'll be well placed to visit Gran Via and Royal Palace of Madrid, both within a 5-minute walk. Plaza Mayor and Puerta del Sol are also within half a mile (1 km).

Business services

A restaurant and a bar/lounge are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. A coffee shop, a terrace, and a snack bar/deli are also on offer.

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
CA $228* Per night/room 7 Apr. - 8 Apr.

Double Room, Terrace (Jacuzzi)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room with hidromassage

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Double Room (with extra bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Quadruple Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Triple Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Hotel Ópera ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Ópera

Everyone (1) Family (1)
5 out of 5
We came to the opera to teatro real and the location was perfect. It’s clean and safe and quiet

Posted by on 27 Dec. 2021

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3 out of 5

Hotel Opera right in center city Madrid

Pros: The location & price
Cons: The attitude of the staff at the reception desk. A little more friendliness & fairness would be appreciated.
Location: The royal palace , the plaza Mayor, plenty of restaurants...are 5 minutes from the hotel
We just came back from a 5 night stay at the hotel. It was a "test & trial" trip for me because I'm planning on coming back in the summer with a group of coworkers. I chose the hotel because of the good reviews from previous travelers, including how nice and helpful the people at the reception desk are. Unfortunately, it wasn't our experience. Our group of 3 arrived on a Monday morning, and one of the receptionist was in the process of checking us in, when another traveler came to the desk to request a room change. Suddenly, we became non- existent! The receptionist proceeded to take care of that traveler without saying a word to us. We were left standing at the desk for at least 10 minutes not knowing what happened. It was a very long & uncomfortable 10 minutes, with the above mentioned receptionist going back and forth to the desk while completely ignoring us. When I finally spoke up and asked what was going on, he then mumbled it was his fault and he was sorry but without offering to do anything else for us. I thought that was rude and unprofessional. Another receptionist had to check us in then. On the positive side, they did let us check in before noon, and it was appreciated. The location is convenient, the cleaning staff friendly. We avoided the services of the desk during our stay because we didn't want to be humiliated again! In conclusion, this hotel would be near perfect in my standard if all customers are treated equally and with respect.

Posted by , from PA, USA on 4 Apr. 2017

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Comment from Hotel Management

23 May 2017 by Director de Relaciones con los clientes

Dear Emilie, We would like to thank you for having taken the time to comment on your recent stay at Ópera Hotel. We are very sorry to know that your stay at our hotel wasn´t of your complete satisfaction. We will transmit your opinion to our staff and we will try to improve our service. We hope to see you again soon. Kind regards

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have free WiFi and wired Internet. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Ópera. This 4-star Madrid hotel is smoke free.

  • 79 guestrooms or units
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Transport

  • Train station: Madrid Principe Pio Station (1.8 km / 1.1 mi)
  • Metro station: Opera Station (0.2 km / 0.1 mi)

Room Amenities

Hotel Ópera offers 79 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations, slippers, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Satellite channels
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

El Cafe de la Opera - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 35.0 per stay.
  • Cribs (infant beds) are available for EUR 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17.50 per person
  • Nearby parking fee: EUR 27 per day
  • Late check-out fee: EUR 30.00 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per night
  • Rollaway bed fee: EUR 35.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Ópera
  • Hotel Ópera Madrid
  • Hotel Ópera Hotel
  • Hotel Ópera Madrid
  • Hotel Ópera Hotel Madrid

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.