I stayed at this property recently and was really disappointed. The room looked nice at first, but the floors were extremely dirty after a few minutes barefoot, the bottoms of my feet were completely black. Even after reporting it, the cleaning was done with dirty water and didn’t fix the problem. I also found hairpins from a previous guest in the shower that were never removed despite multiple requests.
Customer service was unprofessional and dismissive. The front desk gave incorrect information that forced me to leave my deposit in cash, and the manager’s response to my concerns was not helpful. Housekeeping throughout the week was below standard, with staff even placing our outside shoes on the couch.
The room was also missing basics like a full-length mirror, proper lighting, and decent trash cans — I had to buy my own.
I truly wanted to enjoy my stay, but the lack of cleanliness, attention to detail, and professionalism made it frustrating. I hope management addresses these issues for future guests.