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4.3 out of 5

"Everything was good and as expected. Would recommend " More

By a verified traveller on Mon 04 Nov 2019

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Hotel Description

Hotel near Gruene Hall in New Braunfels

Heart of New Braunfels

Within 3 miles (5 km) of this hotel, you'll find Gruene Hall and Schlitterbahn New Braunfels Waterpark and Resort. New Braunfels Conservation Society and Museum Of Texas Handmade Furniture are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the free WiFi in public areas and free Internet in public areas. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 57 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and free weekday newspapers.

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$118* Per night/room 8 May - 9 May

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sleep Inn & Suites New Braunfels ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sleep Inn & Suites New Braunfels

Everyone (6) Couples (2) Family (6)
4 out of 5
Everything was good and as expected. Would recommend

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Andrew H

Thank you for your feedback. We will be addressing your concerns.

5 out of 5
The staff was so friendly! Beds were a little too firm for me but the rooms were clean. No complaints!

Posted by on 10 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Andrew H

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Had an issue with our original room, door wouldn't recognize the keycard but the staff took care of it and moved us to another room without any delays.

Posted by on 19 Aug. 2019

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Comment from Hotel Management

11 Sep. 2019 by Andrew H

Thanks for staying with us. We appreciate your feedback!

4 out of 5
People were nicr. Building looked a little run down

Posted by on 17 Aug. 2019

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Comment from Hotel Management

11 Sep. 2019 by Andrew H

Thanks for staying with us. We appreciate your feedback!

1 out of 5
The pool was dirty not cleaned or maintained. When we first walked into the room they sprayed a perfume smell in the room which was very strong after it dissipated the room smelled. The bed was cheap quality very uncomfortable. The bathroom towels were stained very poor quality. Floor was stained tried to cover hugh stain with table in the middle if the room. Very disappointed

Posted by on 5 Aug. 2019

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Comment from Hotel Management

11 Sep. 2019 by Andrew H

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Andrew Hawkins General Manager Sleep Inn & Suites-New Braunfels,TX

4 out of 5
Every thing was great. Staff was friendly and helpful.

Posted by on 20 Jul. 2019

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Comment from Hotel Management

11 Sep. 2019 by Andrew H

Thanks for staying with us. We appreciate your feedback!

5 out of 5
I appreciated the friendly, helpful nature of the woman at the front desk and the fact that the location is dog friendly.

Posted by on 17 Jun. 2019

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5 out of 5
Quite, clean, convenient location and pet friendly

Posted by on 11 May 2019

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Comment from Hotel Management

6 Jul. 2019 by Andrew Hawkins

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The waitress at breakfast was exceptional both with pleasant attitude and service. Made us feel like family. Thanks again.

Posted by on 28 Apr. 2019

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Comment from Hotel Management

5 May 2019 by General Manager

Hello, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Andrew Hawkins General Manager

5 out of 5
The hotel was clean and the staff was amazing. They're great when it comes to hospitality. Breakfast was great....especially the waffles. I want to shout out 2 wonderful staff. MICHELLE...she checked us in and accommodated with whatever we needed. My sister has a fear of being on the elevator so Michelle switched our rooms to the first floor. And when our rooms weren't getting cold, she offered us to switch rooms which we didn't want to because of all our things and the children. So she told us maintenance would come check it out but in the mean time she gave us fans. Thanks Michelle. 2nd...LINDSAY...she was nice enough to hold our money, pay for the pizza and hold it at the front desk until we returned after making an urgent run. Then upon returning our hands were full and she carried it to our room for us. Thanks so much Lindsay. We will return to this hotel again.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by General Manager

Dear Guest, Thank you for taking the time to provide such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards, Andrew Hawkins General Manager Sleep Inn & Suites-New Braunfels,TX 830.625.7700

About the Sleep Inn & Suites New Braunfels

Location 1477 N Ih 35, New Braunfels, TX 78130

Property Features

Sleep Inn & Suites New Braunfels offers its guests an outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. Free breakfast is served. The business-friendly Sleep Inn & Suites New Braunfels also features complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services. Self parking is free. This New Braunfels hotel is smoke free.

  • 1 building
  • 57 guestrooms or units
  • 3 levels
  • 31 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (46.1 km / 28.6 mi)
  • Parking: Free self parking

Room Amenities

Sleep Inn & Suites New Braunfels offers 57 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Braunfels hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

There is no front desk at this property. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property does not have a front desk. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 10.00 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 1 per room (weight limit: 20 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 10.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 20.00 (subject to availability)
  • In-room safe fee: USD 1.50 per night
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Hotel New Braunfels
  • Sleep Inn New Braunfels
  • Sleep Inn New Braunfels Hotel
  • Sleep & Suites New Braunfels
  • Sleep Inn & Suites New Braunfels Hotel
  • Sleep Inn & Suites New Braunfels New Braunfels
  • Sleep Inn & Suites New Braunfels Hotel New Braunfels

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
url importing https://www.travelocity.ca/New-Braunfels-Hotels-Sleep-Inn-&-Suites-New-Braunfels.h1880301-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.