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"Property smelled clean. Rugs and hallways were clean. Room was large and fresh. I couldn’t turn down the air lower than 66 which made it difficult ... " More

By a verified traveller on Fri 30 Dec 2022

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Hotel Description

Hotel near Guadalupe River in New Braunfels

Heart of New Braunfels

Within a 15-minute walk of the hotel, you'll find New Braunfels Conservation Society and Museum Of Texas Handmade Furniture. New Braunfels MarketPlace and Comal Park are also within 2 miles (3 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
CA $118* Per night/room 31 Mar. - 1 Apr.

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sleep Inn & Suites New Braunfels ratings based on 20 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sleep Inn & Suites New Braunfels

Everyone (4) Couples (6) Family (6)
5 out of 5
Property smelled clean. Rugs and hallways were clean. Room was large and fresh. I couldn’t turn down the air lower than 66 which made it difficult for me to sleep

Posted by , from EULESS on 30 Dec. 2022

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Comment from Hotel Management

31 Dec. 2022 by Sincerely, MP - Guest Relations Manager

Hello Barbara, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

5 out of 5
Check in was amazing. Friendly staff. Efficient, fast The hotel smelled clean. Rugs are clean and not worn or spotted very good first impression

Posted by , from EULESS on 29 Dec. 2022

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Comment from Hotel Management

31 Dec. 2022 by Sincerely, MP - Guest Relations Manager

Hello Barbara, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

5 out of 5

Posted by on 17 May 2022

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1 out of 5
Nothing about this place was good, awful smell and no water to shower with, hopefully they will reimburse us for our stay.

Posted by on 4 Oct. 2021

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Comment from Hotel Management

8 Oct. 2021 by CM - Guest Relations Manager

Dear Benjamin, Thank you for leaving us a review. I'm sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again. Sincerely,

1 out of 5
I was over billed

Posted by on 19 Sep. 2021

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Comment from Hotel Management

20 Sep. 2021 by ES - Guest Relations Manager

Dear John, Thank you for bringing this to our attention. We are currently investigating your case and I am sorry for your unpleasant experience. We are working hard to improve our hotel and its standards, and we hope to have another chance to serve you better in the future. Sincerely,

5 out of 5
Not busy at all, never felt like too many people were around. Easy check in process

Posted by on 21 Aug. 2021

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Comment from Hotel Management

21 Aug. 2021 by CM - Guest Relations Manager

Dear Valued Guest, Thank you for leaving us a review. We try our best to make everything convenient to our guests, from booking to checking out. We are happy to learn that our efforts have reflected your experience well. We hope to see you again. Sincerely,

5 out of 5

Posted by on 14 Aug. 2021

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5 out of 5
Hostess was very nice. Pool was a little cloudy and vending machines were not working. Overall good play to stay for a decent price.

Posted by on 30 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by ES - Guest Relations Manager

Dear Guest, Thank you for your heartwarming feedback on your stay in our hotel. We are overjoyed to know that you found your experience and our prices to be reasonable. We are looking forward for the opportunity to welcome you back in our hotel. Sincerely,

3 out of 5
Staff was not friendly. Had to search for someone to make coffee. Ever time I needed something I either had to get them off their cell phone or they couldn’t be found.

Posted by on 24 May 2021

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Comment from Hotel Management

26 May 2021 by CM- Guest Relations Manager

Dear Valued Guest, Thank you for your feedback and I am sorry that your experience has been less than satisfactory. Part of our customer service standard is for our staff to always be warm, friendly, and welcoming to the guests. We will absolutely discuss this with the staff to make sure that there would be a more pleasant encounter with the guests, moving forward. We hope to see you again. Sincerely,

4 out of 5
Everything was good and as expected. Would recommend

Posted by on 4 Nov. 2019

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Comment from Hotel Management

5 Dec. 2019 by Andrew H

Thank you for your feedback. We will be addressing your concerns.

About the Sleep Inn & Suites New Braunfels

Location 1477 N Ih 35, New Braunfels, TX 78130

Property Features

Sleep Inn & Suites New Braunfels offers its guests an outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 334 square feet (31 square meters) and includes conference space. The business-friendly Sleep Inn & Suites New Braunfels also features laundry facilities, dry cleaning/laundry services, and express check-out. Self parking is free. Smoking is allowed in designated areas at this New Braunfels hotel.

  • 1 building
  • 57 guestrooms or units
  • 3 levels
  • 334 sq ft of conference space
  • 31 sq m of conference space
  • Built in 2008
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Sleep Inn & Suites New Braunfels offers 57 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This New Braunfels hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 6:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 12:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 20 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • In-room safe fee: USD 0.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sleep Inn Hotel New Braunfels
  • Sleep Inn New Braunfels
  • Sleep Inn New Braunfels Hotel
  • Sleep & Suites New Braunfels
  • Sleep Inn & Suites New Braunfels Hotel
  • Sleep Inn & Suites New Braunfels New Braunfels
  • Sleep Inn & Suites New Braunfels Hotel New Braunfels

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.