This has been by far the worst hotel I’ve ever booked. We arrived at 10 pm to find our room door left open, which already felt unsafe. The shower didn’t work properly, the drain was clogged, and there was no A/C or thermostat. Later that night at midnight, someone tried to enter our room. With no peephole, my boyfriend and I were terrified, thinking it was a break-in. After 20 minutes, security forced the door open (only stopped by our latch) with two guests, accusing us of being in their room. We showed our key card proving the room was ours—the front desk had clearly written the wrong room number for the other guests. Instead of apologizing, security told my boyfriend to “calm down.”
We barely slept out of fear it would happen again. In the morning, I went to ask the front desk for an explanation, but he brushed it off, saying we “should’ve called last night” and refused to reassure us that this wouldn’t happen again. They fixed the drain and shower, but never apologized or took responsibility for what happened at midnight. I paid $290 CAD per night for this stay—when we could’ve stayed at the Hilton down the street for the same price—with far better service and security.
This hotel is unsafe, unprofessional, and fails to care about its guests’ well-being. I left feeling disappointed, exhausted, and concerned for our safety. I will never stay here again, and I strongly urge others to think twice before booking.