The overall trip was excellent; the omakase sushi in hotel 3232 was some of the best sushi I’ve ever had, and we met a major celebrity at a bar around the corner. The location is truly excellent with great restaurants, bars, and transportation all around.
We did not spend much time in the room, but this was for the best since the room was very unpleasant. The bathroom had a severe black mold problem and a water rotted hole above the shower. The bathroom had no vent fan and the toilet reservoir could not fill and was making noise all night. The walls throughout the room were filthy. It’s strange, there was premium furniture and fixtures, but a lot of the “quick fixes” most places do (like a fresh coat of paint) were not done. I was also not happy about the amenities fee given the available “amenities”.
My interactions with the staff were fine, they seemed professional. We booked this trip last minute and were trying to save some money, so I did not raise these issues to the front desk. Next time I will make different choices.