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Hilton Garden Inn New York/Manhattan-Chelsea

3-star property
121 W 28th St, New York, NY 1-855-887-0424
4.4 out of 5
Excellent!
See all 24 travelocity Reviews

"I liked the location The staff was very nice, we had a slow sink drain and they came up and fixed it very quickly. " More

By a verified traveller on Mon 15 Jan 2024

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Hotel Description

3-star hotel near 5th Avenue

Heart of New York

Within a 10-minute walk of this Manhattan hotel, you'll find 5th Avenue and Madison Square Garden. Also, Empire State Building is within half a mile (1 km) and Broadway is within 2 miles (3 km).

Business services

This hotel features free WiFi in public areas, concierge services, and self parking. Traveling on business? Take advantage of the 24-hour business center and free internet in public areas. A snack bar/deli, express check-in, and express check-out are also on offer.

One King Bed Roll In Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $188* Per night/room 21 Apr. - 22 Apr.

Room, 1 King Bed (Drinks-Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Drinks-Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

King Evolution

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn New York/Manhattan-Chelsea ratings based on 24 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn New York/Manhattan-Chelsea

Everyone (11) Couples (4) Family (8)
5 out of 5

Posted by , from TORONTO on 3 Feb. 2024

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5 out of 5
I liked the location The staff was very nice, we had a slow sink drain and they came up and fixed it very quickly.

Posted by , from Bellflower on 15 Jan. 2024

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5 out of 5
As of late, this is one of the cleanest hotels I have stayed in. There was daily cleaning and the housekeeping staff was extremely nice and courteous. The gentleman who checked our bags in early was so nice. ( We arrived early in the morning and didn't want to walk around with our luggage). Front desk was just as nice and hospitable. This was a rare stay as the employees were not all on their phones and the customer was truly the priority! Kudos to you all! This will definitely be a go to hotel when I'm back in the city.

Posted by on 12 Jan. 2024

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2 out of 5

Posted by on 29 Dec. 2023

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5 out of 5
The staff was excellent, super helpful! We stayed on the 12th floor ~ first night was fine, the second night there were people on the floor banging around, loud in the hallways and just plain obnoxious! Other than that the stay was fine!

Posted by on 23 Dec. 2023

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3 out of 5
Staff and service were fine. The hot water in the bathtub was not clear. It had a smoky color . The lighting was minimal and one lamp didn’t work. The lobby was horrible, dirty furniture and minimal decor . I had guests from out of the U. S. and they and we were not impressed at all for this being a Hilton property, very disappointing . Hilton certainly did not live up to its name .

Posted by on 14 Dec. 2023

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5 out of 5
great option

Posted by on 30 Nov. 2023

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5 out of 5

Posted by on 12 Sep. 2023

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Comment from Hotel Management

10 Oct. 2023 by Hotel Management

Thank you so much for your 5-star rating, Shahira! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by on 7 Aug. 2023

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Comment from Hotel Management

8 Aug. 2023 by Hotel Management

Thank you so much for your 5-star rating, Amber! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by on 5 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Hotel Management

Thank you so much for your 5-star rating, Gail! We’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

About the Hilton Garden Inn New York/Manhattan-Chelsea

Location 121 W 28th St, New York, NY 10001

Property Features

There's a snack bar/deli on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Hilton Garden Inn New York/Manhattan-Chelsea. Parking is available for a fee. This 3-star New York hotel is smoke free.

  • 1 building
  • 169 guestrooms or units
  • 22 levels
  • Built in 2007
  • Deli
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: New York W 32nd St. Station (0.4 km / 0.3 mi)
  • Metro station: 28 St. Station (7th Av.) (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton Garden Inn New York/Manhattan-Chelsea offers 169 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.00–25.00 for adults, and USD 15.00–25.00 for children
  • Covered self parking fee: USD 55.00 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel New York/Chelsea
  • Hilton Garden Inn New York/Chelsea
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn New York/Manhattan-Chelsea
  • Hilton Garden Inn York/Manhattan-Chelsea
  • Hilton Garden Inn New York - Chelsea Hotel New York City
  • Chelsea Hilton Garden Inn
  • Hilton New York City
  • Hilton Garden Inn Chelsea
  • Hilton York Manhattan Chelsea
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel
  • Hilton Garden Inn New York/Manhattan-Chelsea New York
  • Hilton Garden Inn New York/Manhattan-Chelsea Hotel New York

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.