8/10 Good
Jason
Travelled with family
22 Mar 2024
Liked: Staff & service, property conditions & facilities, room comfort
Our First Trip to Aruba
This hotel is beautiful and the room is very spacious. Our main issue came with housekeeping not cleaning the room properly. On the day we checked in there was no soap. The phone did not work so we were unable to report it until we went downstairs for dinner. No one brought the soak so we purchased our own for the night. The next day housekeeper came and still no soap, the sand from the beach that was on the bathroom floor stayed there for the entire week as it was never swept. We did not receive soap until day#3 when i reported again and the front desk person text someone who entered the room and left the bottle on the dining room table. The sink also did not have dish soap for us to do our own dishes and housekeeping left the dishes daily without washing them and even when placed in the dishwasher it was left so we purchased our own soap and got it done on the last day. For the entire week our phone did not work in the room so i used the lobby on our floor phone or the front desk phone to confirm our trips. The restaurant was Ok but they do not have a lot of options if you do not eat meat.
Jason
Stayed 4 nights in Mar 2024