2/10 Terrible
Albert
Travelled with family, Travelled with partner
4 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I took my wife on a date and booked westin so we could sleep in. At 7sh am my wife went to the bathroom and someone opened the hotel room door. Scared me, i was awake and heard no knock or apologies. When I went to see who was there nobody was around outside so I put the security lock and thought maybe the room next door. An hour later my wife got into the shower and I was doing some business on my phone and again the door slowly opened but the security lock stopped it and then i ran to the door looked out the peep hole and saw a unibomber looking security guard with two trash bags walking away in sneaky creepy manner. I called security and they arrived immediately but said no one was in the area. I asked if they could escort me to my truck cause I thought It got stolen because I heard a similar sounding vehicle. My truck was there and I asked if they had security cameras. The security guard said no they didn’t but said he could check the computer log to see who’s key opened my door. 30 minutes later he returned to tell me that two maids were trying to see if they could clean early. I was very disappointed that my stay to get caught up on rest would have two maids scaring the crap out of me early in the morning. Then about 20 minutes after the security guard left he returned with the maid to try to make me feel sorry for her it was very uncomfortable. We really wanted to walk around the property and explore after our check out but the incident really killed it.