JW Marriott Desert Springs Resort & Spa, Palm Desert: CA $283 Room Prices & Reviews

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

CA $284* Per night/room 25 Aug. - 26 Aug.

Room, 2 Queen Beds, Non Smoking, Balcony, Springs Building - Outer Wing

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 Bedroom, Non Smoking (Griffin Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Non Smoking, Balcony (Chairman's Suite, 1 Bedroom)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Presidential Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Presidential Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, Balcony, Springs Building - Outer Wing

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 Bedroom, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Bedroom, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Signature Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

See all rooms (12)

JW Marriott Desert Springs Resort & Spa ratings based on 12 Verified Reviews

Review Summary

4.6 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 5.0 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Desert Springs Resort & Spa

5 out of 5

Excellent customer service.

Posted by THOMAS, from ALTA LOMA on 2 Aug. 2022

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Comment from Hotel Management

3 Aug. 2022 by Guest Experience Manager

Dear Thomas, thank you for being our guest at JW Marriott Desert Springs Resort & Spa. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate the review and look forward to having you as our guest again. Callie Strouse | Guest Experience Manager

Posted by Danielle on 21 Mar. 2022

You don’t even have to leave the property. Remember to book spa services PRIOR to your trip. We could not get a massage appointment.

Posted by a verified traveller on 23 Jun. 2021

25 Jun. 2021 by GM

Dear Guest, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate the review and look forward to having you as our guest again. Jayhada Hendricks | Rooms Operations Manager

Palm Desert Resort is beautiful! It includes manicured grounds, water features, flowers, birds, and an interesting multilevel lobby. Our room was decorated with the latest trends and was clean. The bathroom was filled with granite/marble, had a luxurious soaking tub, was lit brightly, and had a separate shower. We really enjoyed sitting on the balcony as well as using the pool. That said, a few issues to note: the pond throughout the property needs to be cleaned! We didn’t feel most of the meals we ate on the property were prepared very well, with the exception of Rockwood. For this kind of resort, the food was a bit subpar. The “aviary” features beautiful birds in small cages; much could be done to enhance their quality of life and to create a true aviary. The spa is only open a few days/week so we didn’t get to use it, and that was a disappointment. Overall, we had a very nice, relaxing time. There is lots to do at the resort and I definitely would go back!

Posted by a verified traveller on 5 Jun. 2021

6 Jun. 2021 by Manager

Dear Valued Guest, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Joshua Najera | Front Desk Manager

2 out of 5

My tv didn’t work right at check in had to wait hours for a technician to replace the batteries in remote. The room next to us had a big loud barking dog. When I called the front desk they said there were no animals allowed on the property but they couldn’t do anything about “service” dogs. This dog would bark every time someone would walked down the hall. Seriously sounded like a Great Dane! Other than that we enjoyed our stay!

Posted by a verified traveller on 19 May 2021

19 May 2021 by Manager

Dear Valued Guest, Thank you for choosing us for your visit. Our team strives to ensure an enriching experience for each guest; therefore, we regret not meeting your expectations. We hope you will accept our apologies, and we appreciate your patience. We look forward to another opportunity to show you our commitment to quality and inspired service. Joshua Najera | Front Desk Manager

Great relaxing vacation!

Posted by a verified traveller on 2 May 2021

2 May 2021 by Manager

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit. Joshua Najera | Front Desk Manager

Posted by a verified traveller on 16 Feb. 2021

27 Feb. 2021 by Front Desk Manager

Dear Guest, thank you for choosing JW Marriott Desert Springs Resort & Spa and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you, and we look forward to hosting you again soon. Joshua Najera | Front Desk Manager

Dear Guest, thank you for rating your stay at JW Marriott Desert Springs Resort & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Joshua Najera | Front Desk Manager

4 out of 5

No limits on how many people were in the pool. Six feet distancing was not happening, in and around the pool. Wearing masks when walking around the pool area was not happening. Way too many people in the pool on Friday and Saturday.

Posted by Julie on 24 Sep. 2020

26 Sep. 2020 by Assistant Front Desk Manager

Dear Julie, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. Matthew Ladwig | Assistant Front Desk Manager

The property has become a bit run down but the updated rooms were very nice!

Posted by a verified traveller on 2 Jul. 2019

5 Jul. 2019 by JW

Dear Guest, Thank you for taking a moment to share your recent experience from your stay. We are sorry to learn we felt short of providing exceptional service. We appreciate your feedback and we hope we will have the opportunity we welcome you again when our renovation enhancement is completed in late fall of 2019

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Hotel Description

Room, 1 King Bed, Non Smoking, Balcony

Room, 2 Queen Beds, Non Smoking, Balcony, Springs Building - Outer Wing

Junior Suite, 1 Bedroom, Non Smoking (Griffin Suite)

Suite, 1 Bedroom, Non Smoking, Balcony (Chairman's Suite, 1 Bedroom)

Presidential Suite, 1 Bedroom, Non Smoking

Room, 2 Queen Beds, Non Smoking, Balcony

JW Marriott Desert Springs Resort & Spa ratings based on 12 Verified Reviews

Guest reviews for JW Marriott Desert Springs Resort & Spa

About the JW Marriott Desert Springs Resort & Spa

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