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4.2 out of 5

"You don’t even have to leave the property. Remember to book spa services PRIOR to your trip. We could not get a massage appointment. " More

By a verified traveller on Wed 23 Jun 2021

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Hotel Description

4.5-star luxury resort near El Paseo Shopping District

On lake

Within 6 miles (10 km) of this Palm Desert resort, you'll find San Jacinto Mountains and El Paseo Shopping District. Living Desert Zoo and Gardens and Indian Wells Tennis Garden are also within 6 miles (10 km).

18-hole golf course

This luxury resort features a golf course, a full-service spa, and 8 restaurants. Traveling on business? Take advantage of the 41 conference rooms, business center, and valet parking. Enjoy the 5 outdoor pools and perks like free WiFi.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 884 guestrooms also offer iPod docks and LED TVs with cable channels. Other amenities include WiFi, Netflix, and room service.

Room, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$296* Per night/room 8 Aug. - 9 Aug.

Room, 2 Queen Beds, Non Smoking, Balcony

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking, Balcony

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Signature Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed (Parlor, 1 King Murphy)

Bed Count 1 King Bed Maximum Occupancy 4 Max

JW Marriott Desert Springs Resort & Spa ratings based on 13 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Desert Springs Resort & Spa

Everyone (6) Couples (4) Family (1)
5 out of 5
You don’t even have to leave the property. Remember to book spa services PRIOR to your trip. We could not get a massage appointment.

Posted by on 23 Jun. 2021

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Comment from Hotel Management

25 Jun. 2021 by GM

Dear Guest, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. Our caring and devoted associates strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with them. We appreciate the review and look forward to having you as our guest again. Jayhada Hendricks | Rooms Operations Manager

5 out of 5
Palm Desert Resort is beautiful! It includes manicured grounds, water features, flowers, birds, and an interesting multilevel lobby. Our room was decorated with the latest trends and was clean. The bathroom was filled with granite/marble, had a luxurious soaking tub, was lit brightly, and had a separate shower. We really enjoyed sitting on the balcony as well as using the pool. That said, a few issues to note: the pond throughout the property needs to be cleaned! We didn’t feel most of the meals we ate on the property were prepared very well, with the exception of Rockwood. For this kind of resort, the food was a bit subpar. The “aviary” features beautiful birds in small cages; much could be done to enhance their quality of life and to create a true aviary. The spa is only open a few days/week so we didn’t get to use it, and that was a disappointment. Overall, we had a very nice, relaxing time. There is lots to do at the resort and I definitely would go back!

Posted by on 5 Jun. 2021

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Comment from Hotel Management

6 Jun. 2021 by Manager

Dear Valued Guest, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Joshua Najera | Front Desk Manager

2 out of 5
My tv didn’t work right at check in had to wait hours for a technician to replace the batteries in remote. The room next to us had a big loud barking dog. When I called the front desk they said there were no animals allowed on the property but they couldn’t do anything about “service” dogs. This dog would bark every time someone would walked down the hall. Seriously sounded like a Great Dane! Other than that we enjoyed our stay!

Posted by on 19 May 2021

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Comment from Hotel Management

19 May 2021 by Manager

Dear Valued Guest, Thank you for choosing us for your visit. Our team strives to ensure an enriching experience for each guest; therefore, we regret not meeting your expectations. We hope you will accept our apologies, and we appreciate your patience. We look forward to another opportunity to show you our commitment to quality and inspired service. Joshua Najera | Front Desk Manager

5 out of 5
Great relaxing vacation!

Posted by on 2 May 2021

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Comment from Hotel Management

2 May 2021 by Manager

Dear Valued Guest, Thank you for choosing to stay with us and for taking the time to post a review. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to have been a part of your journey, and we hope you will make us your home away from home whenever your travels bring you to our area. We look forward to your next visit. Joshua Najera | Front Desk Manager

5 out of 5

Posted by on 16 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Front Desk Manager

Dear Guest, thank you for choosing JW Marriott Desert Springs Resort & Spa and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you, and we look forward to hosting you again soon. Joshua Najera | Front Desk Manager

5 out of 5

Posted by on 16 Feb. 2021

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Comment from Hotel Management

27 Feb. 2021 by Front Desk Manager

Dear Guest, thank you for rating your stay at JW Marriott Desert Springs Resort & Spa. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Joshua Najera | Front Desk Manager

4 out of 5
No limits on how many people were in the pool. Six feet distancing was not happening, in and around the pool. Wearing masks when walking around the pool area was not happening. Way too many people in the pool on Friday and Saturday.

Posted by on 24 Sep. 2020

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Comment from Hotel Management

26 Sep. 2020 by Assistant Front Desk Manager

Dear Julie, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately.   Matthew Ladwig | Assistant Front Desk Manager

4 out of 5
The property has become a bit run down but the updated rooms were very nice!

Posted by on 2 Jul. 2019

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Comment from Hotel Management

5 Jul. 2019 by JW

Dear Guest, Thank you for taking a moment to share your recent experience from your stay. We are sorry to learn we felt short of providing exceptional service. We appreciate your feedback and we hope we will have the opportunity we welcome you again when our renovation enhancement is completed in late fall of 2019

5 out of 5
Very nice resort, beautiful views and very clean rooms.

Posted by on 19 Feb. 2019

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5 out of 5
We really enjoyed our stay and the Golf Course! The entire staff was very courteous and went out of their way to make us comfortable. I would stay there again anytime I am in the area!

Posted by , from San Jose , California on 26 Dec. 2018

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About the JW Marriott Desert Springs Resort & Spa

Location 74-855 Country Club Drive, Palm Desert, CA 92260

Property Features

As a guest of JW Marriott Desert Springs Resort & Spa, you'll find a full-service spa, a golf course, and 5 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and coworking spaces. Event space at this resort measures 25000 square feet (2323 square meters) and includes a conference center. A spa tub, a fitness center, and a sauna are also featured at the luxury JW Marriott Desert Springs Resort & Spa. For a fee, parking is available. This 4.5-star Palm Desert resort is smoke free.

  • 884 guestrooms or units
  • 8 levels
  • 3 buildings
  • 8 dining venues
  • 2 bars or lounges
  • 25000 sq ft of conference space
  • 2323 sq m of conference space
  • Bar by the pool
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Lockers available

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: Palm Springs Intl. Airport (PSP) (21.2 km / 13.2 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

JW Marriott Desert Springs Resort & Spa offers 884 accommodations, which are accessible via exterior corridors and feature iPod docking stations and safes. Pillowtop beds feature premium bedding. 50-inch LED televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers. This Palm Desert resort provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily. Renovation of all guestrooms was completed in April 2020.

  • Separate bedroom
  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:00 AM to 10:00 AM.

Rockwood Grill - This restaurant serves breakfast, lunch, and dinner.

Fisherman's Landing - This seafood restaurant specializes in seafood and serves lunch and dinner. Open select days.

Blue Star Lounge - Onsite bar. Open select days.

Mikado Japanese Steakhous - This theme restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Oasis Poolside Bar & Gril - This poolside restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38 per accommodation, per night

The resort fee includes:

  • Pool access
  • Fitness center access
  • Sporting facilities or equipment
  • Nearby fitness center access
  • Bicycle storage
  • Internet access
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Self parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 29 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Covered valet parking fee: USD 39.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Desert Springs Marriott
  • JW Marriott Desert Resort
  • JW Marriott Desert Springs
  • JW Marriott Desert Springs Resort
  • JW Marriott Resort Desert Springs
  • JW Marriott Springs
  • JW Marriott Springs Resort
  • Marriott Desert Resort
  • Marriott Desert Springs
  • Marriott Desert Springs Resort
  • Desert Springs Jw Marriott Hotel Palm Desert
  • Desert Springs Jw Marriott Resort And Spa
  • Jw Marriott Palm Desert
  • Marriott Palm Desert
  • Palm Desert Marriott
  • Jw Marriott Desert Springs
  • Jw Marriott Palm Desert
  • Palm Desert Marriott
  • Desert Springs Jw Marriott Hotel Palm Desert
  • Marriott Palm Desert
  • JW Marriott Desert Springs Resort Spa
  • Jw Marriott Desert Springs &
  • JW Marriott Desert Springs Resort & Spa Resort
  • JW Marriott Desert Springs Resort & Spa Palm Desert
  • JW Marriott Desert Springs Resort & Spa Resort Palm Desert

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.