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"The property was fine for a quick trip. However, I chose this particular hotel because they had a hot tub. The first night there were close to 8 adult ... " More

By a verified traveller on Mon 19 Feb 2024

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Hotel Description

Hotel near Living Desert Zoo and Gardens in Palm Desert

City center stay

Stay at this Palm Desert hotel and you'll be within half a mile (1 km) of San Jacinto Mountains and 2 miles (3 km) of El Paseo Shopping District. The Gardens on El Paseo and Palm Desert Visitor Center are also within 2 miles (3 km).

6 outdoor tennis courts

6 outdoor tennis courts, an outdoor pool, and a spa tub are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the gym and free full breakfast each morning.

Suite, 1 Bedroom, Accessible, Non Smoking (1 king bed w/ roll in shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $173* Per night/room 15 Apr. - 16 Apr.

Executive Suite, 2 Queen Beds, Non Smoking (645 SQ FT)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

King Suite Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 Bedroom, Accessible, Non Smoking (1 King bed w/ tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed (2 Room SQ FT 645)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Palm Desert ratings based on 24 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites by Hilton Palm Desert

Everyone (10) Couples (7) Family (5)
3 out of 5
The property was fine for a quick trip. However, I chose this particular hotel because they had a hot tub. The first night there were close to 8 adults in it so we chose to skip it. The next day there was yellow caution tape around it all day and evening. I called the front desk twice to inquire about it and nobody picked up. So that was a bit frustrating. We never ended up being able to use the hot tub on our trip. Also, the people above us were extremely noisy at all hours of the day. It sounded like someone was running back and forth non stop for 30 minutes throughout the day. Other than these specific complaints, the rest was great! Property was nice, rooms were clean. Breakfast was great. 😊

Posted by on 19 Feb. 2024

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Comment from Hotel Management

22 Feb. 2024 by General Manager

Dear Link,It was a pleasure having you join us during your time in Palm Springs! We're delighted our impeccable accommodations suited your needs well and that you started your day off right with our delicious breakfast offerings. That said, we regret any inconvenience caused by the availability of the hot tub. Thank you for taking a moment to leave a review, and we hope to welcome you back in the future to enjoy all that we have to offer!

2 out of 5
Our room smelled of cigarettes and bathroom had mold and missing overflow cover in tub asked for another room. New room had mold in tub and floor bathroom door rotted at bottom and sheer for curtains totally see thru. Water pressure was like a trickle. Furniture was worn out. Holes in walls outside all over the property and dirty. Restroom by the restaurant had overflowing trash. Tiles lifted in elevator totally unsafe and jerked down as it reached the ground floor This property is definitely in need of care and unsafe. I have photos if there is a place to submit

Posted by on 18 Sep. 2023

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Comment from Hotel Management

19 Sep. 2023 by Candi

We are sorry top hear that you did not enjoy your stay with us.

1 out of 5

Posted by on 17 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by Candi

We are sorry you didn't enjoy your stay with us.

1 out of 5
This was my favorite hotel anywhere we went. But today when we went to check-in and they were closed ,just told us their AC was out and to go find another hotel. No help at all, no apology no nothing. I have been with them for over ten years because they are family oriented, but they just left us out in 118 degrees to look for another hotel.

Posted by on 16 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by Candi

We are sorry that you couldn't stay with us, unfortunately this was an unforeseen event.

5 out of 5
Beautiful location. Not the typical embassy suites standard layout with indoor courtyard. The building looks like a California mission and the outdoors courtyard is in the middle of the property with seating, a pool, hot tub, large chess game and the room was very nice.

Posted by , from Stockton on 4 Jun. 2023

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Comment from Hotel Management

9 Jun. 2023 by Candi

Thank you for staying with us

5 out of 5

Posted by on 3 Jun. 2023

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Comment from Hotel Management

9 Jun. 2023 by Candi

Thank you for staying with us

5 out of 5

Posted by on 17 Mar. 2023

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Comment from Hotel Management

21 Mar. 2023 by Joanna AGM

Thank you for your feedback.

5 out of 5
Everyhing was very good

Posted by on 3 Nov. 2022

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5 out of 5

Posted by , from North Hollywood on 15 Sep. 2022

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5 out of 5
Convenient location

Posted by , from SAN RAFAEL on 23 Jun. 2022

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Comment from Hotel Management

23 Jun. 2022 by Alex Ramirez, Front Office Manager

Thanks for staying with us. We appreciate your feedback!

About the Embassy Suites by Hilton Palm Desert

Location 74700 Highway 111, Palm Desert, CA 92260

Property Features

As a guest of Embassy Suites by Hilton Palm Desert, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have WiFi for a fee. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 9752 square feet (906 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Embassy Suites by Hilton Palm Desert. Parking is available for a fee. This Palm Desert hotel is smoke free.

  • 198 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 9752 sq ft of conference space
  • 906 sq m of conference space
  • Built in 1984
  • Full breakfast (free)
  • Manager's reception (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Separate living room
  • Outdoor tennis courts - 6
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Palm Desert offers 198 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 2 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Children stay free 18
  • Property is cleaned with disinfectant
  • Protective clothing is available to guests
  • Guests are provided with free hand sanitizer
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 8 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Palm Desert
  • Embassy Suites Palm Desert
  • Palm Desert Embassy Suites Hotel
  • Embassy Suites Hotel Palm Desert Palm Desert
  • Palm Desert Embassy Suites
  • Embassy Suites Hotel Palm Desert
  • Embassy Suites by Hilton Palm Desert Hotel
  • Embassy Suites by Hilton Palm Desert Palm Desert
  • Embassy Suites by Hilton Palm Desert Hotel Palm Desert

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.