Book Catalonia rooms in Playacar

"Palmaïa is one of the best hotels we’ve ever stayed at, if not the best. But it’s not just a hotel - it’s a beautifully thought-out, truly unique wellness experience. The design and aesthetics are stunning, with incredible attention to detail and natural, high-quality materials throughout. What makes Palmaïa really stand out is that it’s built into the jungle and integrated into nature, unlike so many resorts that flattened the jungle and built a concrete one in its place. The reward for that approach is the thriving wildlife - we saw coatis, agoutis, spider monkeys, raccoons, butterflies, countless birds, and lizards everywhere. Food was absolutely amazing. We’re not vegan or vegetarian, but loved the concept and all the options. It really makes you more open-minded, and if you want meat, fish or cheese, that’s easily accommodated too. Special mentions: the Palmaïa burger at Su Casa (!), charred broccoli and prawns at LEK, and the delicious snacks at Plantissa. The staff were warm, attentive, and genuinely caring - nothing was ever a problem. The all-inclusive is actually truly ALL inclusive, which is rare these days: room service, beach service, taco van, drinks, wellness classes, workouts - everything. Spa is extra, but absolutely worth it, especially as treatments include access to the private cenote and Mayan steam bath. The beach is beautiful and genuinely great for swimming. Yes, Riviera Maya has seaweed (we visited in May), but staff worked constantly to clear it"

"This is the third time I’ve stayed at a Riu property, and my first time at the Riu Tequila. The hotel is great, and the staff are wonderful; however, I do feel that the rooms are in need of an update. The food and drinks are good, and the hotel is always very lively. Next time, I’d like to stay at the Riu Palace."

"This is a beautiful resort, but unfortunately the customer service experience was extremely disappointing. Due to one of our travelers being hospitalized, we needed a modification to our reservation booked through Expedia. While staying at the resort, 2 staff members assured us the matter would be resolved, but after multiple follow-ups, emails went unanswered and promised callbacks never happened. Even after providing hospital documentation, neither Expedia nor I received any meaningful response. To make matters worse, staff members later refused to provide their names when contacted by phone, and multiple assurances of follow-up were never honored. Guests spend a significant amount of money to vacation at a resort like this, and in situations involving medical emergencies, customers deserve professionalism, communication, and compassion. The complete lack of accountability and disregard for communication throughout this process was unacceptable. Because of this experience, I would not recommend this resort and will not be returning. I would strongly encourage future patrons to consider how customer issues are handled here, especially in situations involving emergencies or unexpected circumstances."

"Fairly compact, well maintained property on a beautiful stretch of beach. Everything was pretty much as expected: quiet vibes with fairly limited nightly entertainment, good service, small but serviceable buffet, and more. This resort would certainly deserve a 4 star review, but unfortunately I settled on 3 for one main reason, the AC. We stayed 8 nights and were not able to get 1 good night of sleep with temperatures in the room, despite the AC on max all the time, not hovering around 23 degrees (73 plus degrees). We are not AC lovers, but the room was just 1 or 2 degrees above our comfort level. Some of these issues extended beyond our room. The Sports Bar, for example, was basically impracticable for more than a few minutes. I do not know if this is the norm or the luck of the draw, but unfortunately, when one of the things we appreciate of these vacations is the ability to get some relax and sleep in, this experience may put us in a situation where we would not consider returning. Thanks to the staff for their hard work."

"We stayed at Viva Maya many times and this place has captured our hearts for good. We feel like home at Viva Maya and even though we've been here a lot there's always something new to do. Staff is amazing, place is clean and people are always nice. It's a very family friendly place, the vibes are just so good. Can't wait to visit again!"

"Nice place to stay with kids."