Book Kid-Friendly hotels in Puerto Plata from CA $126

"Our stay had multiple issues. The hot water was not working even after letting it run for a long time, and the maintenance response felt dismissive. We also had repeated problems with the A/C showing an “E1” error and shutting off, including in the middle of the night. Although it was reset, the issue continued. One staff member who came to assist was also rude and did not communicate with us. Additionally, one bathroom sink was nearly broken and the other was clogged. That said, the food was good and other staff around the hotel, especially in the restaurants, were friendly and helpful. However, the room issues and service we experienced made the stay disappointing overall."

"I’ll be honest: when I first arrived, I wasn’t sure this resort was for me. I’ve never stayed at an all‑inclusive before, so I didn’t have anything to compare it to, and the first impression didn’t immediately “wow” me. But once I settled in — and especially once I experienced the VIP level — the trip completely turned around. Even though the weather was mostly cloudy during the day and it rained at night, it stayed warm and we still made the most of everything. In a way, the quieter vibe actually made the whole stay feel more relaxing. The real standout was the VIP treatment. If you’re staying as a VIP (or renting from someone who has VIP access), they truly treat you like royalty. We were upgraded to a beautiful villa with its own private pool, which made a huge difference. Having a golf cart to get around the property was incredibly convenient, and the private chef who came to our villa to make breakfast was one of the highlights of the entire trip. Our concierge checked in with us every day to make sure we had everything we needed, and that level of attention made the stay feel much more personalized. Overall, once I got into the rhythm of the resort and experienced the VIP side of things, I ended up really enjoying the trip. If you’re considering staying here with VIP benefits, the upgraded amenities and service elevate the whole experience."

"Room was nice but sick was clogged and toilet was as well. Called but no one ever came"

"Iberostar truly delivers a top-tier resort experience. My boyfriend and I stayed for his birthday, and from start to finish, everything exceeded our expectations. The staff were consistently professional, warm, and genuinely accommodating, creating a welcoming atmosphere that made it easy to relax and enjoy every moment. Our room was spotless, with a perfectly comfortable bed and an ocean-view balcony that made each morning feel special. Waking up to that view alone was worth the trip. The food was equally impressive—both the buffet and the specialty restaurants offered exceptional quality and variety, making every meal something to look forward to and well worth the cost of our stay. A special thank you to Lucy at the concierge desk, who went above and beyond to make our visit unforgettable. She provided thoughtful recommendations, handled our reservations seamlessly, and delivered truly top-notch service throughout. The birthday surprise she arranged—a banner on our door—was such a personal and memorable touch that meant a lot to both of us. We stayed for four nights, and honestly, it still didn’t feel like enough. Iberostar set a high bar, and we’re already looking forward to our next visit."

"AMAZING staff, great food, very very clean. Plenty of activities, beautiful beach. The facilities are a little dated, but VERY well maintained. Welcoming and friendly environment. Talented entertainment staff. Just fyi, there's sometimes a towel shortage, but that's not a complaint, just an observation. There's an adult-only pool and bar."

"Amazing staff. Great restaurant and pool. Beach was terrific. Room was a bit dated but clean. Would stay again."