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"Everything was great except : Dirty bed sheets and pillow covers- After asking for them had to wait close to midnight for the clean ones. Only one p ... " More

By a verified traveller on Sat 14 Aug 2021

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Hotel Description

All-inclusive beachfront property with 3 outdoor pools

Beachfront retreat

At this Puerto Plata property, you'll be within half a mile (1 km) of Amber Cove and 6 miles (10 km) of Cofresi Beach. Los Mangos Golf Course is within 6 miles (10 km) and Puerto Plata Cable Car is within 9 miles (15 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 6 restaurants. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $233* Per night/room 29 Aug. - 30 Aug.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Playabachata Spa Resort - All Inclusive ratings based on 12 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Playabachata Spa Resort - All Inclusive

Everyone (4) Couples (2) Family (4)
5 out of 5

Posted by on 18 Sep. 2021

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3 out of 5
Everything was great except : Dirty bed sheets and pillow covers- After asking for them had to wait close to midnight for the clean ones. Only one power outlet to charge your phone, and the charger does not even fit properly. Crib: Asked for it and never got it. Standar rooms: They are not worth it. They have old furniture with broken drawers.

Posted by on 14 Aug. 2021

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Comment from Hotel Management

19 Aug. 2021 by Francisco Rodríguez General Director

Dear Guest, Thank you for your review. We are very thankful that you share with us your feedback and service suggestions. In addition, to revise the topics mentioned with the Housekeeper Manager and Front Desk Manager, we take the necessary steps to avoid those inconveniences as the ones described in this comment repeat to other guests. Again, thank you for your review, Francisco Rodríguez General Director

4 out of 5
what I like about this property is that is close to the beach and in general to all the amenities offered. I honestly believe that some of the facilities need some repair case in point my air conditioned made a very annoying noise. other than that all was ok.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Francisco Rodríguez General Director

Dear Guest, Thank you for your review. Playabachata Resort is a beach front resort and our guest can enjoy the beautiful Maimón bay as their beach. In addition, we take good notes from your suggestions and take those onto consideration for future improvements, We trust to welcoem you once again in the near future, Receive a cordial greeting, Francisco Rodríguez General Director

1 out of 5
Travelers Beware At this Hotel they will Spiked your drinks with Escopolamina it’s a day rape drug used to extort money from patrons place is by far the worse hotel ever. Staff is rude and management Don’t answer Emails. ( Travelers Beware )

Posted by on 16 Jun. 2021

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Comment from Hotel Management

20 Jun. 2021 by Francisco Rodríguez General Director

Dear Guest, We are terribly disappointed that your stay at the resort was not as pleasant as it could have been. We understand that making assumptions is very damaging to the integrity of the staff and other clients and in this sense, we provide assistance if a guest files a formal complaint and help them complete the process with the correspondent authorities. If the guest refuses to make a report to authorities or does not inform or report an incident or accident neither to Front Desk Department, Guest Service Manager, Hotel Management or any employee from the resort and follows the requested procedures it makes it difficult for us to provide the best assistance to our guests. We work very hard to ensure the safety and well-being of our guests and collaborators and in addition, the resort premises is assisted by the Tourist Police Department and incidents like the one you comment are not the norm at this resort at all, therefore we would have preferred to learn this from you during your stay at the resort in order to investigate and request the help from authorities and to give a definitive solution Again, we are very sorry to read about this incident in your review. We have taken this review to revision with the executive staff in order to revise and take all the necessary steps to avoid comments as the ones described. Receive a cordial greeting, Francisco Rodríguez General Director

2 out of 5
Staff needs training. They obviously treat foreigners better than Dominicans. They do not treat guests with courtesy and kindness and seem to lack basic decency.

Posted by on 31 May 2021

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Comment from Hotel Management

3 Jun. 2021 by Francisco Rodríguez General Director

Dear Guest, Thank you for your review, We appreciate that your share with us regarding your stay at the resort. In addition, we take good notes from your comment in order to adjust where necessary. In addition, on the subject of staff service, we focus a lot of effort, resources, and time to train the work team: in this sense, I am very disappointed that this opportunity did not reflect the professional and warm guests treatment that characterizes the team; On behalf of the resort I apologize if there were any inconvenience and inform you that we take this comment as an example in order to correct where necessary and this does not repeat to other guests. Again, thank you for your comment, Francisco Rodriguez General Director

5 out of 5

Posted by on 15 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Francisco Rodríguez Director General

Dear Guest, Thank you for your review. We are very pleased to learn that you liked your stay at the resort. We trust to welcome you once again to the resort in the near future. Receive a cordial greeting.

4 out of 5
Was scared to book. Food was great, check in/out smooth. Clean place. My only problem was House cleaning. One day no clean towels, but did clean room. The place was great for the money I would go back. Staff very Friendly.

Posted by , from Jersey City NJ on 24 Oct. 2020

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Comment from Hotel Management

26 Oct. 2020 by Francisco Rodríguez General Director

Dear Guest, Thank you for your review. We appreciate that you let us know about your stay and which aspects to revise in order to improve the quality and comfort of your stay, We take deep notes regarding the service and share those with the Housekeeper Manager in order to avoid those issues like the one you comment on repeat with other guests. Again, thank you for your review, Francisco Rodríguez General Director

5 out of 5
Great places to go for a get away and great people they treat you as family

Posted by , from Miami on 12 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Francisco Rodríguez General Director

Dear Guest, Thank you very much for your kind comments. We are glad to know that you have passed a nice stay with us and that you liked the hotel. Our staff will be pleased much to read positive reviews and we thank you on their behalf for your positive feedback. Receive a cordial greeting, Francisco Rodríguez General Director

3 out of 5

Posted by on 25 Nov. 2019

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Comment from Hotel Management

28 Nov. 2019 by Francisco Rodríguez General Director

Dear Guest, Thank you for your review. We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments. Receive a cordial greeting, Francisco Rodríguez General Director

2 out of 5
Pros* Staff was always happy and helpful, except Receptionist who was a bit serious upon arrival Cons* *NO WIFI *lnfested with roaches *Dirty linen, curtains and shower wasn't draining properly. *Dirty Cups in room *Kids jumping in the pool and water being splashed EVERYWHERE, including in our DRINKS! *beach balls hitting our face, literally hitting our face and head every min. *People cutting you in line in Dining room *Pool was overpopulated with Day Pass locals that we couldn't enjoy the pool. *Shower Curtian had mold stains *Broken Air Conditioner *Shower doesn't drain properly *Kicked out the pool by 6pm *No lifeguard

Posted by on 27 Aug. 2019

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Comment from Hotel Management

2 Sep. 2019 by Zeus Puertas General Manager

Dear Guest, Thank you for sharing your opinion. I am certainly very disappointed that your stay was not as pleasant as it could have been. On behalf of the resort, I apologize for any inconvenience or lapse during your stay, Concerning your comment about the insects, we inform you, that we dispose of programs of protection against insect and rats pests and we apply them more than set up by law. This situation does not happen very often and depends on the hot clime we have in this area. In the moments of extreme temperatures, especially the flying insects enter from the garden or from the street. In regards to the activities program, one of the big problems of the entertainment programs is that we have three different principal tourist markets, British, Spanish and German, but we have also a considerable increase of Belgian, Dutch and Portuguese tourists, which makes a perfect entertainment for all of them and in all languages very difficult. We work very hard every day to improving our activities with a constant formation of our staff. Therefore we offer courses, where we set great foreign languages. In addition, we post all rules and regulations for pool use as well schedule since there is no lifeguard which we duly inform our guest and have the signs in the pool area. However I feel again that these inconveniences have caused discomfort during your stay and in any case, I would have been delighted to have been able to attend you personally and help you make your stay more pleasant. Zeus Puertas General Manager

About the Playabachata Spa Resort - All Inclusive

Location Bahia de Maimon, Puerto Plata, Puerto Plata 57000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Playabachata Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playabachata Spa Resort - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. A nightclub, a terrace, and a complimentary children's club are also featured at the family-friendly Playabachata Spa Resort - All Inclusive. Smoking is allowed in designated areas at this 4-star Puerto Plata property.

  • 1 building
  • 998 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 1996
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: Free WiFi

Room Amenities

Playabachata Spa Resort - All Inclusive offers 998 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs and complimentary toiletries. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Minibar
  • Flat-screen television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

La Roca - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Los Almendros - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Macumba - Overlooking the ocean, this theme restaurant serves dinner only. Open select days.

Mangu - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts Visa, Mastercard, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 37 (subject to availability)
  • Late check-out fee: USD 52 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Playabachata Resort All Inclusive Puerto Plata
  • Playabachata Resort All Inclusive
  • Playabachata All Inclusive
  • bachata Inclusive Puerto Plat
  • Playabachata Resort All Inclusive
  • Playabachata Spa Resort All Inclusive
  • Playabachata Spa Resort - All Inclusive Puerto Plata
  • Playabachata Spa Resort - All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.