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Playabachata Spa Resort - All Inclusive

4-star property
Bahia de Maimon, Puerto Plata, Puerto Plata 1-855-887-0424
3.2 out of 5
See all 18 travelocity Reviews

"The building is very old. The food and the beach are excellent " More

By a verified traveller on Fri 15 Mar 2024

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Hotel Description

4-star beachfront property near Cofresi Beach

Beachfront retreat

At this Puerto Plata property, you'll be within half a mile (1 km) of Amber Cove and 6 miles (10 km) of Cofresi Beach. Los Mangos Golf Course and Playa Costambar are also within 6 miles (10 km).

All-inclusive

A full-service spa, 6 restaurants, and 3 outdoor pools are all featured at this all-inclusive property. Enjoy a day at the beach scuba diving, or relax with sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Standard Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max
CA $281* Per night/room 30 Apr. - 1 May

Superior Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 4 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Playabachata ratings based on 18 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Playabachata

Everyone (6) Couples (3) Family (6)
5 out of 5
The building is very old. The food and the beach are excellent

Posted by on 15 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Zeus Puertas, General Manager

Dear Luis, Thank you for sharing your feedback about your recent experience.We're thrilled to hear you enjoyed the excellent cuisine and our beautiful beach. Our team prides itself on providing great service, and we're glad that stood out to you. It's regrettable that aspects of room cleanliness and hotel condition did not meet your expectations. We are continuously working on preserving the charm of our historic building while ensuring our guests' comfort.We hope that you will stay with us again in the future. Best regards,Zeus Puertas, General Manager

1 out of 5
Bad service. Staff is very lazy and refused to give clean towels. No internet rooms full of mosquitoes

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Zeus Puertas, General Manager

Dear Maria,Thank you for taking the time to share your review.We regret to hear that your experience did not meet your expectations. Regarding the towels, our policy ensures that clean towels are available to all our guests, and we are surprised to hear of your difficulty in this matter. We also have measures in place to ensure the comfort and connectivity of our guests, including internet access in all areas of our establishment. As for the concern about mosquitoes, we routinely implement pest control solutions to maintain a pleasant environment for our guests. We apologize if these standards were not met during your visit.We hope to have the pleasure of welcoming you back for an improved experience next time.Kind regards,Zeus Puertas, General Manager

3 out of 5
Outdated rooms, beds need updating. In general they should renovate the entire hotel. Very nice and helpful staff. The food at the buffet tasted very good but limited selection. There is no variety of restaurants to eat.

Posted by on 29 Dec. 2023

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Comment from Hotel Management

31 Jan. 2024 by Zeus Puertas, General Manager

Dear Natalie, Thank you for this review of your recent stay.We're delighted to hear that our staff made a positive impression with their helpfulness and that you enjoyed the flavors of our buffet. Our team takes great pride in offering friendly service and tasty food options.We note your comments regarding the rooms and overall hotel condition, and while we maintain our facilities with the utmost care, we appreciate your perspective as it gives us an opportunity to reflect on the guest experience. The selection at our buffet is crafted to cater to a variety of tastes, and we're glad you found the offerings to be very good, even though you missed more variety in restaurant options.We would be delighted to welcome you back on another occasion.Best wishes,Zeus Puertas, General Manager

5 out of 5
NEEDS WORK, MORE LIGHTS, CLEAR SIGNS/ NUMBERS BETTER FOOD, BETTER ENTERTAINMENT, , HORRIBLE WEEKEND - RESORT OVERTAKEN BY LOCALS TOURISTS NEGLECTED. SAME MUSIC SAME TIME. IT NEEDS UPGRADE.

Posted by on 2 Jul. 2023

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Comment from Hotel Management

8 Jul. 2023 by Estephani Santana

- Dear Mr.Peter Dominik First of all, we would like to thank you for staying with us and for dedicating part of your valuable time to give us your recommendations, we are sorry that your experience was not as pleasant as you expected, and we will be taking into consideration each of your suggestions to improve your expectations for a next visit, we would also like to thank you for your rating, all feedback are important to us. Best regards!

5 out of 5
Beautiful property!

Posted by , from HOUGHTON LAKE on 22 Apr. 2023

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Comment from Hotel Management

22 Apr. 2023 by Paola Rivas

Dear Mr. Thomas,Thank you for your review. We are very happy to know that your stay at the resort was within your expectation. We appreciate the fact of you taking part of your time to give us a review.Best regards

2 out of 5
The food was no good not even the restaurants you had to make reservations for if they were cleaning your room you had to wait for the towels to be washed before you can get a new set

Posted by on 19 Mar. 2023

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Comment from Hotel Management

20 Mar. 2023 by Paola Rivas

Dear Mr. Onell, We are sorry to hear that your vacation was not as pleasant as it should have been. We would have liked to know about your situation during your stay so that we could have done something to improve your vacation, nevertheless thank you for your comments, we will take them into consideration to improve our services for our future guests. Best regards.

1 out of 5
19 of our family went and 17 of our family got sick as far as throwing up or diarrhea. Worst experience ever air-conditioning in the room did not work never ever again. Well I go there. Wi-Fi only works in the lobby.

Posted by on 14 Mar. 2023

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Comment from Hotel Management

14 Mar. 2023 by Paola Rivas

Dear Mr./Mrs. Shawn, We are sorry to hear that your vacation was not as pleasant as it should have been. We would have liked to know about your situation during your stay so that we could have done something to improve your vacation, nevertheless thank you for your comments, we will take them into consideration to improve our services for our future guests. Best regards.

4 out of 5
I liked the way the rooms were laid out with 8 rooms per building. The rooms were very outdated though and the AC did not work. I was cooler with the window open than I was with the AC running. The staff was also very friendly.

Posted by on 8 Mar. 2023

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Comment from Hotel Management

9 Mar. 2023 by Paola Rivas

Dear Mrs. Janna, in the name of the entire team of our Playabachata Spa & Resort, we want to thank you for staying with us, your comments are important to us. We trust to welcome you back to this resort in the near future Best regards.

2 out of 5

Posted by on 11 Jan. 2023

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4 out of 5

Posted by on 31 May 2022

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Comment from Hotel Management

20 Sep. 2022 by Zeus Puertas Gerente General

Estimado Huésped,Gracias por su comentario.Apreciamos que nos comparta su opinión y que en general, le gustara el hotel.Confiamos en recibirle nuevamente en una próxima visita y que nos recomiende.Reciba un cordial saludo,Zeus PuertasGerente General

About the Playabachata Spa Resort - All Inclusive

Location Bahia de Maimon, Puerto Plata, Puerto Plata 57000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

Playabachata is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Playabachata offers its guests a full-service spa, 3 outdoor swimming pools, a fitness center, and a children's pool. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a beach bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. Public spaces have free WiFi. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly Playabachata. Smoking is allowed in designated areas at this 4-star Puerto Plata property.

  • 1 building
  • 998 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 5 bars or lounges
  • Built in 1996
  • Buffet breakfast (free)
  • Karaoke
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in some public areas: Free WiFi

Room Amenities

Playabachata offers 998 accommodations with minibars and safes. 32-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs with deep soaking bathtubs and complimentary toiletries. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Deep soaking tub
  • Minibar
  • Flat-screen television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM. The property hosts a free manager's reception daily.

La Roca - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Los Almendros - Overlooking the ocean, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Macumba - Overlooking the ocean, this theme restaurant serves dinner only. Open select days.

Mangu - This theme restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at noon

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, Discover, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 37 (subject to availability)
  • Late check-out fee: USD 52 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Playabachata Resort All Inclusive Puerto Plata
  • Playabachata Resort All Inclusive
  • Playabachata All Inclusive
  • bachata Inclusive Puerto Plat
  • Playabachata Puerto Plata
  • Playabachata Resort All Inclusive
  • Playabachata All-inclusive property
  • Playabachata Spa Resort All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.