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Candlewood Suites Richmond - West Broad by IHG

2.5 star property
Hotel near University of Richmond in Richmond

Choose dates to view prices

Photo gallery for Candlewood Suites Richmond - West Broad by IHG

Desk, laptop workspace, blackout drapes, iron/ironing board
Lobby sitting area
Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
2100 Dickens Rd, Richmond, VA, 23230
  • Place, Bowlero Richmond
    ‪1 min walk‬
  • Place, Colonial Shooting Academy
    ‪11 min walk‬
  • Place, Bon Secours Heart Institute at Reynolds Crossing
    ‪16 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Room options

View all photos for Studio Suite, 1 King Bed

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

8.6 out of 10
Excellent
(64 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

8.8 out of 10
Excellent
(5 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

8.0 out of 10
Very good
(11 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

8.4 out of 10
Very good
(7 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 51 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

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About the area

Richmond

In shopping district.Within 3 miles (5 km) of this Richmond hotel, you'll find Bon Secours Heart Institute at Reynolds Crossing and Shops at Willow Lawn. Regal Short Pump and Henrico Doctors' Hospital are also within 3 miles (5 km).

What's nearby

  • Bowlero Richmond - 1 min walk - 0.2 km
  • Colonial Shooting Academy - 11 min walk - 0.9 km
  • Bon Secours Heart Institute at Reynolds Crossing - 16 min walk - 1.4 km
  • Vibra Hospital of Richmond - 3 min drive - 4.5 km
  • Libbie Mill Dog Park - 4 min drive - 3.1 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

Restaurants

  • ‪Vallarta Mexican Grill - ‬15 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Plaza Azteca - ‬7 min walk
  • ‪The Answer Brewpub - ‬17 min walk
  • ‪Original Mexican Restaurant - ‬14 min walk

About this property

Candlewood Suites Richmond - West Broad by IHG

Hotel near University of Richmond in Richmond
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad by IHG. Free self parking is available.

This Richmond hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Candlewood Suites Richmond - West Broad by IHG offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Similar properties

Exterior
Candlewood Suites Glen Allen-Short Pump by IHG
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, 740 reviews
The price is CA $153
CA $178 total
includes taxes & fees
Feb 18 - Feb 19
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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Paper towels
  • Stovetop
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond West Broad by IHG
Candlewood Suites Richmond West Broad an IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Hotel
Candlewood Suites Richmond - West Broad by IHG Richmond
Candlewood Suites Richmond - West Broad by IHG Hotel Richmond

Candlewood Suites Richmond - West Broad by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1001 reviews
Rating 8 - Good. 257 out of 1001 reviews
Rating 6 - Okay. 103 out of 1001 reviews
Rating 4 - Poor. 74 out of 1001 reviews
Rating 2 - Terrible. 73 out of 1001 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Mahmood, Salem

Stayed 3 nights in Nov 2025

4/10 Poor

Teiana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was nasty! Toilet had stains around it and the shower floor looked like it hadn't been cleaned in weeks. The furniture was scratched to the point that they tried to use furniture markers to cover the stains, but the color didn't match. The food looked more like a motel. I wouldn't stay there again.
Stayed 1 night in Oct 2025

2/10 Terrible

Stephanie

Stayed 2 nights in Oct 2025

4/10 Poor

Charissa

Travelled with family
The hotel had a distinct odor about it and the carpet in the room had a wet gross sticky feeling when you walked on it. Staff was very friendly. Room did not have enough towels for the 4 of us, only given 2 sets.
Stayed 2 nights in Oct 2025

4/10 Poor

Keith

Stayed 1 night in Oct 2025

6/10 Okay

Edward

Travelled with family
Liked: Room comfort
just an overnight stay.
Stayed 1 night in Oct 2025

4/10 Poor

Jolanda, River Edge

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways and room smelled of smoke.
Stayed 2 nights in Oct 2025

10/10 Excellent

Aliyah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 8 nights, room was clean upon arrival. Staff were very friendly and welcoming. There's even an outdoor lounge area to just relax or do grilling. Would definitely recommend
Stayed 8 nights in Oct 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Charles

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Pearl

Disliked: Property conditions & facilities
Overall, our room was definitely not worth what I paid! The room was small & crowded, dwarfed by a king-sized bed, bath NOT accessible, only 1 chair, kitchen OK but no table/chairs, mattress squeaked/sagged, linens were thin and "pilled", TV didn't work, room smelled of mold & chemicals. It's the type of room I would have expected for less than $100/night, NOT $186!
Stayed 1 night in Sep 2025

10/10 Excellent

Evan

Stayed 1 night in Sep 2025

6/10 Okay

Kevin

Stayed 2 nights in Jul 2025

8/10 Good

Lorraine

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Glenn

Stayed 3 nights in Jul 2025

2/10 Terrible

Glenn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disgusting Mattress, Used Sheets, No Resolution

My recent stay at the Candlewood Suites on West Broad Street in Richmond was, unfortunately, a huge disappointment. I booked a room that was supposed to come with a comfortable sofa bed for my daughter, but what we got was far from acceptable. The mattress on that sofa bed was covered in stains and what looked like body hair, crumbs, dirt, and other blemishes. To make matters worse, it was clear the sheets hadn’t been properly changed. When we asked the front desk to replace the bedding, we were told it was “inconvenient” because of the time of night and that they wouldn’t be able to do anything. As a result, we ended up having to put our daughter in the king-sized bed meant for us, while I slept on the couch after folding the sofa bed back up to avoid the dirty mattress. When we tried to get any form of compensation or even a refund, the hotel staff simply told us to contact Hotels.com, refusing to assist us directly. In short, the experience was frustrating and far below the basic standard of cleanliness and service that anyone should expect. I hope this review helps other travelers make a more informed choice and that the hotel management takes steps to improve their guest experience.
Stayed 1 night in Sep 2025

8/10 Good

Barbara J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you reserve your room with a debit card they take THE FULL amount as a hold on day of checking in then also charge you full amount AGAIN once you check in, in person! They said the hold was reversed but I’m still waiting to get it back!
Stayed 2 nights in Sep 2025

6/10 Okay

Sandi, Athens

Stayed 1 night in Sep 2025

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The location was great - very close to lots of fun sites in Richmond. Our room was a bit musty and the furniture was outdated, but the space was large and a good value for the area. The bathroom was clean and had plenty of hot water. We were satisfied with our stay.
Stayed 1 night in Sep 2025

10/10 Excellent

jerhawn

Stayed 2 nights in Sep 2025

10/10 Excellent

Phillip

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 4 nights in Sep 2025

6/10 Okay

vanessa

Check in was pretty smooth after having my card charged the morning of my check in for a pay at property rate and not able to check in before 3 pm to a room that was clearly not used for some time. The dirt on the floor was that of a floor that had not been cleaned for some time
Stayed 2 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the amenities offered
Stayed 4 nights in Sep 2025

6/10 Okay

BILL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Tv was bad. Staff would not replace it and refused to move me to another room.
Stayed 1 night in Aug 2025

6/10 Okay

kimberly

Travelled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Aug 2025