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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

Choose dates to view prices

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Coffee service
Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Lobby
Exterior
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    ‪4 min drive‬
  • Henrico Doctors' Hospital
    ‪7 min drive‬
  • University of Richmond
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪30 min drive‬

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

8.0 out of 10
Very good
(15 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

Full-size fridge, microwave, stovetop, coffee/tea maker

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

7.4 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Full-size fridge, microwave, stovetop, coffee/tea maker

Suite, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

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About the area

Glen Allen

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 4 min drive - 4.2 km
  • Henrico Doctors' Hospital - 7 min drive - 8.5 km
  • University of Richmond - 11 min drive - 11.5 km
  • Lewis Ginter Botanical Garden - 13 min drive - 14.1 km
  • Virginia Commonwealth University - 16 min drive - 20.5 km

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬18 min walk
  • ‪Noodles & Company - ‬9 min walk
  • ‪Cracker Barrel - ‬3 min drive
  • ‪Silver Diner - ‬5 min walk
  • ‪The Beach House - ‬9 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star hotel near Short Pump Town Center
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in a common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 69 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English

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includes taxes & fees
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Property amenities

Family friendly

  • Fenced pool
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock

Bedroom

  • Free crib
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM.
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 917 reviews
Rating 8 - Good. 233 out of 917 reviews
Rating 6 - Okay. 115 out of 917 reviews
Rating 4 - Poor. 69 out of 917 reviews
Rating 2 - Terrible. 70 out of 917 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jeanette

Travelled with partner
Liked: Staff & service, property conditions & facilities
I didn’t like that the bathroom sick kept having sitting water but overall nice room and stay
Stayed 1 night in Mar 2025

8/10 Good

Albert

Stayed 2 nights in Mar 2025

2/10 Terrible

Aubrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was filthy. There was pink mold in the bathroom and black mold on the ceiling. The room had a deep smell of mold and must. It was terrible. The door was broken and looked to have been altered. I was not able to lock the dead bolt and had to place chairs inside the door. The staff was responsive and friendly but the condition of the room out weighed that. We didn’t feel safe and you left with a layer of funk because of the mold. Very disappointed.
Stayed 2 nights in Mar 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was dirty, broken bed, just overall disappointed with our stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Devon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and friendly. Rooms need some updating. The front of the refrigerator was rusty, poor water pressure in the shower and out dated shower. However room was clean . Only one washing machine was working. Overall though it was a good stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Lolita

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The bathroom had hair around toliet floor.
Stayed 2 nights in Feb 2025

10/10 Excellent

Dontorious

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay would come back again.
Stayed 2 nights in Feb 2025

8/10 Good

Alisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Okay

Our stay was relaxing and enjoyable. My only issue was the doors. Room door, bedroom door, bathroom door, closet doors were all in poor condition.
Stayed 4 nights in Jan 2025

8/10 Good

Susan

Business traveller
Liked: Cleanliness, staff & service, amenities
They did a great job supplying water and ice during the boil advisory. Very nice staff. Breakfast was not fantastic, some items need repair around the community include breakfast area. Suite needed repair but was cleaned well and comfortable. I slept well, was able to prepare food I wanted.
Stayed 9 nights in Jan 2025

10/10 Excellent

Markel

Stayed 1 night in Jan 2025

6/10 Okay

Tara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A lot of this property was worn down. The bathroom was a rusty. Everyone was wonderful that we met. Breakfast was delicious. It just needs a really good upgrade.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sandisiwe

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Chanelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite breakfast was good. Bath room needed an upgrade
Stayed 2 nights in Dec 2024

2/10 Terrible

Jose

Stayed 2 nights in Nov 2024

4/10 Poor

Howard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jack P

I have stayed here several times and the hotel is becoming dated lots of stuff in the rooms like your coffee pot and electrical outlets do not work. Came in to pillowcases on the bed, but no pillows took hours to get the pillows. Never did get a replacement coffee pot. The breakfast which used to be exceptional is now less than average. In other words, I’m not eating there food it’s nasty. The bagels were hard and stale and plain. The eggs were powdered eggs with cheese in the middle, which were absolutely awful. I will not be staying there anymore, which makes me sad. I have stayed there for years.
Stayed 1 night in Dec 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay
Stayed 1 night in Dec 2024

2/10 Terrible

EDGAR

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst expirence ever. Hotel smells terrible and our room had TONS of roaches. They crawled in our food, they were all over the place once we had gone to bed. We got moved to another room temporarily before the same type of room was ready, and when they moved us to that room, there was urine in the toliet, the ceiling was dropping water in to the same toliet, and the room was super dirty. There was food wrappers in drawers and dirt and crumbs all over the floor. The nastiest place i may have ever been to. Staff was apologetic but you could tell they didn't care. The one time I don't read reviews I got this place. Other reviews mention roaches and how much this place stinks and is terrible. Stay away. Hilton should be embarrassed their name is attached to this.
Stayed 2 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 1 night in Dec 2024

8/10 Good

DawnRee

Stayed 2 nights in Dec 2024

10/10 Excellent

Wendy

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was real nice and the peopel that works there was polite
Stayed 2 nights in Dec 2024

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Dec 2024

8/10 Good

kelly

Liked: Cleanliness, staff & service, room comfort
Front desk were very friendly.
Stayed 1 night in Dec 2024