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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

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Homewood Suites by Hilton Richmond-West End/Innsbrook

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Exterior
Premium bedding, individually furnished, desk, iron/ironing board
Coffee service
Lobby

Overview of Homewood Suites by Hilton Richmond-West End/Innsbrook

Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • KitchenKitchenKitchen
  • LaundryLaundryLaundry

Check out the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Popular LocationSilver Diner5 min walk
  • Popular LocationShort Pump Town Center5 min drive
  • Popular LocationRegency Square Mall8 min drive
  • Popular LocationRichmond Staples Mill Road Station14 min drive

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

47-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

Similar properties

Exterior
Hyatt Place Richmond/Innsbrook
Breakfast included
Pet-friendly
Parking included
Free WiFi
4.0 out of 5, Very good, (1000)
The price is CA $155
per night
CA $180 total
includes taxes & fees
30 Apr - 1 May
Hyatt Place Richmond/Innsbrook

About the area

Glen Allen

In shopping district.At this Glen Allen hotel, you'll be within 3 miles (5 km) of Short Pump Town Center and 6 miles (10 km) of Virginia Hospital & Health. Regency Square Mall and Sheltering Arms Institute are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 5 min drive
  • Henrico Doctors' Hospital - 9 min drive
  • Lewis Ginter Botanical Garden - 12 min drive
  • University of Richmond - 13 min drive
  • Carytown - 15 min drive

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • Golden Corral - 18 min walk
  • Starbucks - 3 min drive
  • Noodles & Company
  • Capital Ale House - 7 min walk
  • Silver Diner - 5 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star hotel near Short Pump Town Center
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square meters) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in a common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 743 sq ft of conference space
  • 69 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–10:00 AM
  • Free reception (select days)
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Access to nearby outdoor pool
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Desk
  • Free newspapers (weekdays)
  • Individually furnished
  • Iron/ironing board
  • Mobile key entry
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM.
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 771 reviews" "
Rating 8 - Good. 205 out of 771 reviews" "
Rating 6 - Okay. 94 out of 771 reviews" "
Rating 4 - Poor. 54 out of 771 reviews" "
Rating 2 - Terrible. 52 out of 771 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mohammed, Henrico

Stayed 1 night in Jan 2024

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rocio

Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so sweet and understanding ! This is our 4th year staying there for Thanksgiving with our field hockey team we love it here !
Stayed 3 nights in Nov 2023

8/10 Good

Tracey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
I thought the hot breakfast had a good variety of foods and juices. The staff was pleasant and helpful. It was helpful to have the two rooms for our family of 4 plus our dog - being pet friendly was a definite plus! The property condition was okay. One of the closet doors was off the track when we arrived, and the air vent had a musty smell.
Stayed 3 nights in Nov 2023

6/10 Okay

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall good stay Room could have been cleaner. Staff was great and breakfast was very generous with lots of options. Room was spacious. However, bathroom had no toiletries. No soap at all. And the shower head was broken and sprayed all over and drenched the entire floor and even the ceiling. Very difficult to shower. It was a handicap tub and i fear someone with a disability would have had an awful experience. Hotel was clean overall.
Stayed 1 night in Nov 2023

8/10 Good

Aaron

Stayed 2 nights in Nov 2023

2/10 Terrible

Michelle

Disliked: Amenities
Nothing was nice it smelled like mold. There was actually mole in the shower ceiling. It felt cold the heating made noise.
Stayed 2 nights in Nov 2023

10/10 Excellent

Nani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast and very comfortable stay
My son and his wife and I shared a large unit, with two bedrooms, two bathrooms, and a small living room and kitchen. It was a perfect set up since then I could have my bedroom, and they could have theirs. We were together, but we were independent in a way we also had three television sets, which was very nice. The breakfast were very, very good, Tyrone is an excellent cook and we enjoyed the Wednesday evening soup and salad. Overall, we were very happy to stay there for seven nights. We enjoyed our stay, and we hope that we can come back in the future.
Stayed 7 nights in Nov 2023

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Pleasant staff. Great breakfast.
Stayed 1 night in Nov 2023