Hotel common areas and room were newly remodeled. Room was clean. Bedding clean and comfortable. However, kitchenette was not stocked with anything. Room heater was so loud it had to be unplugged. TV did not work. And shower water was lukewarm.
The worker at the front desk was very friendly and efficient. Hotel location was very convenient to the military base. The Italian restaurant in the hotel was very good. There was also a very good Thai restaurant across street.
Overall, for the price, it was a decent stay.
I honestly love staying at this hotel, but the room I got this time I stayed had a microwave that didnât work and no forks or any utensils to use in my room. I called the front desk Saturday night to tell the clerk about the microwave and she gave me the run around about calling the manager that night. The next morning I called, there was another clerk who told me he was going to get the housekeeping crew to find another microwave. It took me about 5 attempts of getting in touch with somebody about the microwave. When I asked for a discount or something for my inconvenience, thatâs when the situation was handled. It shouldnât have had to take for me to speak with anyone more than twice about an issue I was having.
The staff is always welcoming and helping with the key cards. I wish they had another way to get into the rooms, but anyways. My stay here is always good. I never had too much of an issue with anything other than the key cards to get into the room. The bathroom is small though lol, but I have managed.
Check in was a problem and the next night about 1am the guy who was in shift opened our door claiming the he tough the room was empty no knock or call very bad experience
Wasnât able to check in till 7 PM. Front desk representative was real rude knew didnât know what she was doing and was calling her a manager back-and-forth and that Iâm not getting into my room till almost 8 oâclock hot water was not working. The sheets were dirty, no towels in the room. My whole expense was terrible.