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"Ice machine, pool, elevator not working. Bathroom door will not close properly, " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

Hotel perfectly located for exploring San Antonio

Heart of San Antonio

Within 3 miles (5 km) of this San Antonio hotel, you'll find Joint Base San Antonio and Brooke Army Medical Center. San Antonio River and AT&T Center are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like self-serve breakfast and free self parking.

Standard Room, 1 Queen Bed, Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
CA $90* Per night/room 23 Apr. - 24 Apr.

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, Multiple Beds, Non Smoking, Microwave (with Sofabed)

Bed Count 2 King Beds Maximum Occupancy 6 Max

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Best Western Windsor Pointe Hotel & Suites-at&t Center ratings based on 13 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Best Western Windsor Pointe Hotel & Suites-at&t Center

Everyone (5) Family (2)
3 out of 5
Ice machine, pool, elevator not working. Bathroom door will not close properly,

Posted by on 16 Mar. 2024

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5 out of 5

Posted by , from PASADENA on 3 Sep. 2023

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1 out of 5

Posted by on 14 Apr. 2023

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4 out of 5

Posted by on 26 Aug. 2022

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5 out of 5
Nice clean hotel. We stayed just one night, but it was very nice.

Posted by on 31 Jan. 2020

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Comment from Hotel Management

5 Feb. 2020 by JB

Thank you!

4 out of 5
Room was clean, sitting area with pullout couch separated by a wall from the bedroom. Breakfast was the usual scrambled eggs, cereal, toast, juice etc which was good. Location is right off of the freeway. Many fast food restaurants around. Outdoor pool was ok.

Posted by , from Milwaukee, WI on 28 Apr. 2019

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Comment from Hotel Management

4 May 2019 by JB

Dear Mary, thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again soon.

3 out of 5
They did not have my Travelocity reservation for 2 queen beds but gave us 1 king bed room. As we were unpacking they called back and said they "found" it now. The elevator button became broken on the ground floor so they would have to come "unlock" it with the emergency key for us to go up to room. Breakfast was good and room was good...once we got into it!

Posted by , from tyler, tx on 2 Dec. 2018

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2 out of 5

Horrible location.

Pros: The AC worked good.
Cons: Move the hotel.
Location: Location HORRIBLE!!! Nothing to do. Absolutely nothing. Horrible area. Next to a industrial park.
Breakfast was really bad. Really bad. No need for an alarm clock because the hotel is very close to train tracks and constantly freight trains going by blowing there horns. Right off the interstate. One view is a burger king the other is of an industrial park with pipes and concrete. Absolutely nothing to do. Nothing.

Posted by , from St. pete florida on 12 May 2015

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5 out of 5

Affordable price Execellent rooms

I was kind of worried cause the rate was really with in my budget I thought the room would be so-so, But to my surprise the room were extremely nice, clean and comfortable. My wife and kids enjoyed the close shopping centers and restaurants while i got to catch up on a little work with the free wi-fi not to mention alot of digital channels i got to watch on their huge in room flat screen. The front desk (jay) will point you out to any other place you might be interested in. Over all we had a wonder stay . Cant wait for my next vaction , i know where i'm going to be.

Posted by on 14 May 2013

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5 out of 5

awesome hotel awesome price

I was kind of worried cause the rate was really with in my budget I thought the room would be soso, But to my surprise the room were extremely nice, clean and comfortable. My wife enjoyed the close shopping centers and restaurants while i got to catch up on a little work with the free wi-fi not to mention alot of digital channels i got to watch on their huge in room flat screen. The front desk (jay) will point you out to any other place you might be interested in. Over all we had a wonder stay . Cant wait for my next vaction , i know where i'm going to be.

Posted by , from California on 13 May 2013

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About the Best Western Windsor Pointe Hotel & Suites-at&t Center

Location 4639 Rittiman Road, San Antonio, TX 78218

Property Features

Best Western Windsor Pointe Hotel & Suites-at&t Center offers its guests an outdoor pool and a fitness center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Free breakfast is served daily. Tour/ticket assistance, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Windsor Pointe Hotel & Suites-at&t Center. Free self parking is available. Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 54 guestrooms or units
  • 4 levels
  • Breakfast available (free)
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Television in lobby
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Internet

Available in all rooms: Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Windsor Pointe Hotel & Suites-at&t Center offers 54 accommodations with iPod docking stations and MP3 docking stations. 42-inch Smart televisions come with premium digital channels, first-run movies, and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is offered daily and in-room massages can be requested.

  • IPod dock
  • Smart television
  • Digital channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Fan
  • Ensuite bathroom
  • Desk chair

Food & Drink

Guests are served free self-serve breakfast daily from 5:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Events/parties not allowed
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Long-term renters welcome
  • Security system
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Masks are compulsory at the property

Hotel Names

  • Best Western Windsor Pointe at&t Center
  • Best Western Windsor Pointe at&t Center San Antonio
  • Best Western Windsor Pointe Hotel at&t Center
  • Best Western Windsor Pointe Hotel at&t Center San Antonio
  • Best Western Windsor Pointe Hotel Suites at t Center
  • Windsor Pointe at&t Center An
  • Best Western Windsor Pointe Hotel & Suites-at&t Center Hotel

You should know

  • Children 16 years old and younger aren't allowed at this property.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.