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4.3 out of 5

"Some staff members were bad with no hello or anything rude how sad for a beatifu hotel Rank up the staff please " More

By a verified traveller on Sun 07 Apr 2019

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Hotel Description

Hotel near North Star Mall in San Antonio

Near the airport

Your stay at this North San Antonio - SAT hotel places you within 2 miles (3 km) of North Star Mall and Quarry Golf Club. San Antonio Zoo and Aquarium and Fort Sam Houston are also within 6 miles (10 km).

Renovated in 2014

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, kitchens

The 111 guestrooms feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, free wired Internet, and LCD TVs with cable channels.

King Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$114* Per night/room 8 Jun. - 9 Jun.

Studio, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Home2 Suites by Hilton San Antonio Airport, TX ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Home2 Suites by Hilton San Antonio Airport, TX

Everyone (7) Family (1)
5 out of 5

Posted by on 1 Sep. 2019

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4 out of 5
Some staff members were bad with no hello or anything rude how sad for a beatifu hotel Rank up the staff please

Posted by , from Eagle pass on 7 Apr. 2019

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2 out of 5
At check in, I mentioned it was a pre-paid reservation, so the receptionist asked for my id and card for invidentals, like every hotel does. For my surprise, when I went to my room I checked my card for balance, so I could go shop for some groceries. I found out that the front clerk had charged me for the full stay again. I went back to the lobby and all she said was I'm sorry, but I said, I gave you my info and card so you could check my reservation. For the worse, I could not my card for the next 5 days because of a hold. So upset. On too of that, the room had stains around the whole carpet.

Posted by , from Florida on 31 Mar. 2019

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5 out of 5
The breakfast was great! The pool could have been heated.

Posted by on 20 Mar. 2019

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4 out of 5

Posted by on 12 Nov. 2018

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Comment from Hotel Management

11 Jan. 2019 by Tony Valdez / Director of Sales

Thank you very much for your feed back and if there is anything we can do better for you on your next stay please let me know.

5 out of 5

Great hotel - spacious, friendly, economical

Pros: size of room, friendliness of staff, continental breakfast
Location: very near airport, expressways
there were three people, two beds and sofa perfect, lots of room. very good continental breakfast - especially the coffee. convenient fitness room. close to airport, expressways

Posted by , from Georgia on 5 Feb. 2018

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5 out of 5

great hotel

almost everything was perfect but one minor thing in the front entrance there was a smell like broken eggs or wet smell evething else was great

Posted by on 30 Dec. 2015

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Comment from Hotel Management

6 Jan. 2016 by Cindy Albano - General Manager

Thank you for taking the time to review our hotel. We are so pleased that you enjoyed your stay and especially that our staff and service was to the level that Hilton is known for.

4 out of 5

Very nice all around

Pros: Everything
Cons: Whoever the second shift girl at the front desk on the afternoon of the 18th and morning of the 21st. Give her some customer service training .
Location: Location is perfect. Anything that you want is close by.
The hotel was the perfect wow factor. The outside was really nice. Very classy looking property from the outside and the rooms were even better. I arrived from the early from the Florida Keys. The room was not ready, I didn't expect that it would be since it was prior to 10am. I went to the front desk clerk on duty and she right off was a rock star*****. I didn't catch her name but she ended up getting me checked in early and she also was soooooooo helpful with all of my questions. She gave service with a smile. GM you should definitely reward the young lady because she was the true professional. When I went into the room . My fist expression was WOW how sweet. I really enjoyed my stay at Home2 SAT airport. I was in town visiting my daughters and grandson and they too were pleased with the property. I can't wait to visit again. I stayed at the property Dec 18 - 21, room #321. I almost forgot to give a shout out to housekeeping who also did a great job.

Posted by , from Key Largo, FL on 22 Dec. 2015

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Comment from Hotel Management

30 Dec. 2015 by Cindy Albano - General Manager

Al....Thank you for the kind words! We love to hear the comments of all of our guests! I am so glad that you found a home away from home in our hotel! Sincerely, Cindy Albano General Manager

4 out of 5

Fairly new, good location

Comfortable beds. Appeared fairly new, the room was nice sized. The only slight downside was the bath could have been cleaned better, shower pressure was so-so due to low flow shower head, and the towels were nice sized but smelled very much like chemicals.

Posted by on 6 Dec. 2015

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Comment from Hotel Management

15 Dec. 2015 by Cindy Albano - General Manager

Thank you for taking the time to give us a feedback regarding your recent stay. Please accept our sincere apology for the shortcomings you experienced and we regret you encountered this unfortunate situation. We appreciate all your valuable comments and welcome any opportunity to improve.

5 out of 5

great hotel no less period

i found this hotel just looking around and for only $50 bucks more for 2 days ...wow hotel great modern look ,great room size,great bathroom size ,great quality linens,it has everything you need, fridge,microwave,silverware,sink, desk , ...i can describe all the things this hotel had at my disposition but it would not end and all at an affordable price ,i just found my future hotel. and to all the people at HOME2 i just want to say thanks for making my stay "GREAT"

Posted by , from humble texas on 14 Oct. 2015

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Comment from Hotel Management

14 Oct. 2015 by cindy

Vincente...I am so pleased you enjoyed your visit and the service so much! We have been very focused on exceeding guest’s expectations and I am happy that this was your experience. Once again, Thank you. Sincerely, Cindy Albano General Manager

About the Home2 Suites by Hilton San Antonio Airport, TX

Location 94 NE Loop 410, San Antonio, TX 78216

Property Features

Home2 Suites by Hilton San Antonio Airport, TX offers its guests an outdoor pool and a 24-hour fitness center. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 288 square feet (26 square meters). A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Home2 Suites by Hilton San Antonio Airport, TX. A roundtrip airport shuttle is free (available 24 hours). Self parking is free. A complete renovation of Home2 Suites by Hilton San Antonio Airport, TX was completed in 2014. Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 111 guestrooms or units
  • 4 levels
  • 288 sq ft of conference space
  • 26 sq m of conference space
  • Built in 2014
  • Continental breakfast (free)
  • Deli
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (2.1 km / 1.3 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Home2 Suites by Hilton San Antonio Airport, TX offers 111 accommodations with iPod docking stations and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. 42-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Pull-out sofa bed
  • IPod dock
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 9 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 35 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 119 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Home2 Suites Hilton Hotel San Antonio Airport
  • Home2 Suites Hilton San Antonio Airport
  • Home2 Suites Hilton San Antonio Airport TX Aparthotel
  • Home2 Suites Hilton San Antonio Airport TX
  • Home2 Suites by Hilton San Antonio Airport
  • Home2 Suites by Hilton San Antonio Airport TX
  • 2 Suites by Hilton Antonio
  • Home2 Suites by Hilton San Antonio Airport TX
  • Home2 Suites by Hilton San Antonio Airport, TX Hotel
  • Home2 Suites by Hilton San Antonio Airport, TX San Antonio
  • Home2 Suites by Hilton San Antonio Airport, TX Hotel San Antonio

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Home2 Suites by Hilton San Antonio Airport, TX offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.