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"Front desk employees were always very kind and welcoming. Our room had water run on the floor after each shower. Our shoes got wet even though they we ... " More

By a verified traveller on Mon 09 Dec 2019

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Hotel Description

4-star romantic hotel near Petco Park

City center retreat

Within a 15-minute walk of this Gaslamp Quarter hotel, you'll find Petco Park and San Diego Convention Center. Also, Westfield Horton Plaza is within half a mile (1 km) and Balboa Park is within 2 miles (3 km).

Business services

A 24-hour fitness center, valet parking, and laundry facilities are featured at this hotel. WiFi in public areas is free. Traveling on business? Take advantage of the business center and free Internet in public areas.

Free WiFi, plasma TVs

Boasting comforts such as Frette Italian sheets and down comforters, the 35 guestrooms offer thoughtful touches like espresso makers and bathrobes. Other amenities include free WiFi, DVD players, and plasma TVs with digital channels.

Deluxe Loft, 1 King Bed (Atrium View)

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$129* Per night/room 15 Mar. - 16 Mar.

Loft, 1 King Bed (Vista)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Signature Suite, 1 King Bed, Jetted Tub, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Loft (Optional Twin)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Keating Hotel ratings based on 17 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Keating Hotel

Everyone (6) Couples (3) Business (1) Family (2)
2 out of 5
The room was sort of a locker room with a bed in it, No carpet on the floor, The shower is in the bedroom, there was a mini bar with no price list and just a few scattered items. There is a fancy espresso machine in the room but only decaf espresso? No coffee in the lobby, the room keys would only work once and then you had to go down to the desk to get new ones. Glass ware in the room was spotted and dirty. TV and light switches were overly complicated, no reading lights on the night stands so you would have to get out of bed to turn off the lights if you were reading before bed... Weird place....and not in a good way!

Posted by on 7 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Matthew H.

Anon, The Keating Hotel is a boutique hotel that differs from the rest. Our coated concrete floors is to ensure our floors stay clean and sanitized for our guests; Rooms are loft type hence the shower being in the room. Housekeeping does strive to keep our room cleanliness top notch, so I apologized that we failed you on the glass ware. We understand this was a bad first impression, and hope the best in your future travels.

3 out of 5
Front desk employees were always very kind and welcoming. Our room had water run on the floor after each shower. Our shoes got wet even though they were near our bed.

Posted by , from Lakewood, CA on 9 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Denzel Harris

Pat, On behalf of the entire team we appreciate you reaching out to review your stay here. We are so proud of our team and their efforts to make yoru stay worth while. However, it is disappointing to hear of the troubles you faced with you shower water reaching your footwear. This is truly an uncommon event and we have dispacthed our engineering team to locate the source of this issue. We thank you for bringing it to our attention and wish you the very best in your travels. Happy holidays!

1 out of 5
Noise level was terrible! Our room was 2F. At about 4 am we could hear music (drums, electric guitar); contacted desk that it might be a room radio but a walk around was negative; then told that it was from the kitchen of an attached restaurant and could not be stopped; requested a different room and was walked into one which was quiet but then they refused to let us sleep there; was awake for the next 4 hours with music.

Posted by on 10 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Denzel Harris

First and foremost, thank you for providing feedback on your most recent visit to The Keating. I would like to personally apologize that your overall experience here at The Keating was less than desired. As mentioned we sought out the suspected noise and spoke with the management of the facility.Though the room shown to you was empty, we feared that once the facility below the room opened the same problem would occur. We do wish you the very best in your future travels.

2 out of 5
Cable was out, site says parking but it was only 50 dollar per day valet. Robes where cool, hotel was noisy as heck on a Wednesday night at 2 am but other than that it wasn’t to bad

Posted by on 13 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Denzel Harris

D, We apologize for the issues regarding the cable, unfortunately our cable provider updated their systems making our devices inoperable. The parking rate is among the industries lowest and offers our guest the opportunity to use their vehicles freely over the course of the stay. The noise is an inconvenient byproduct of staying within the Gaslamp as it hosts the largest number of bars and restaurants in the city. But we hope the lively nature won't keep you from another visit.

5 out of 5

Posted by on 9 Aug. 2019

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Comment from Hotel Management

21 Aug. 2019 by Denzel Harris

Anonymous, Thank you so very much for choosing to stay here at the Keating. We appreciate the 5 of 5 rating and look forward to hosting you in the future!

5 out of 5

Posted by on 10 Feb. 2019

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Comment from Hotel Management

31 Mar. 2019 by Adam Della Rocca

Anon, Thank you for your 5 out of 5 review! We are so happy to see you enjoyed your time here at the hotel. We hope to host you again soon!

1 out of 5

There have to be better places to stay than this.

Location: The hotel is awful, but the location is good -- in the heart of the Gaslamp. Not close to any trolley stops, though; be prepared to do some walking.
A smarter person would have paid more attention to previous reviews before booking than I did. This is an older hotel 'redecorated' in a Scandinavian-spartan style. In practice, this means bare concrete floors, an awkward shower arrangement, and a minimum of furniture. I've stayed at Econolodges that were more comfortable than this. The elevator is painfully slow, and the closet came with a total of three hangers. Finding a decent hotel deal in the Gaslamp quarter can be difficult, but you can do better than this.

Posted by on 6 Mar. 2017

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Comment from Hotel Management

16 Mar. 2017 by Jeff Owens, Operations Manager

Thank you for taking the time to provide feedback on your most recent visit to The Keating. As we were built in the late 1800's, we do pride ourselves on the historic features of the property. We do preventive maintenance on all units and this includes the elevator. I am sorry to hear that your room was not fully equipped and this will be addressed to be consistent with all rooms. Again, thank you for your time and do hope you will give us another chance the next time you are in San Diego, CA.

1 out of 5

Don't waste your money or sanity by staying here!!

Location: It's in the heart of the gaslight, so tons of restaurants and bars close.
I'm very confused about how this place has received more than a 1 star rating? Maybe college kids are staying here and are too drunk to notice that it's a total DUMP? There's too many things that went wrong during our stay, so here's a list: - the most egregious is the bed linens, which were stained from previous use, and obviously had not been changed before we checked in. There was makeup and and drool stains on the pillow, and hair in the sheets. Unfortunately we checked in, dropped our bags and didn't return until it was too late to have anything done about this. I LITERALLY slept in socks, jeans and a hoodie, cinched around my face, with no pillows or blankets. My boyfriend slept on towels with his jacket for a blanket. We were SO disgusted. - the smell upon entering the room was a waft of mildew and funk. Basically like putting your face in an old cat litter box. We left the windows open in hopes it would air out, but no luck. - the carpet was damp and stained and defiantly had not been vacuumed in quite some time - "espresso" machine had BLACK MOLD in the water tank and residue from the previous guests (milk rings, water marks) -TONS of hidden fees (including a "resort fee"??!) - the lobby music started at 7:15am, playing so loud we could clearly hear all the lyrics and kept us awake As soon as we woke up we bolted, willing to eat a day our stay and find another hotel else where. Management reimbursed us for the night we didn't stay and didn't even BLINK when we sa

Posted by on 19 Oct. 2016

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1 out of 5

BUYER BEWARE: Sneaky extra charges. Give 'em Hell.

Pros: Location
Cons: Don't hide fees. Either include your costs in your room rate or let guests know, with no uncertainty, what they are in for.
The staff was super attentive & the room was clean. That's where the good stops. The decor tries too hard to be cool and hipstery. The worst thing though is that the hotel sneaks in a daily $18.50 resort fee, a.k.a. Boutique Experience Fee. Their claim, which reads more like an excuse to extort the guest, is that this is listed under "Additional Hotel Fees" in the contract. First of all, I've never, ever been charged a resort fee AFTER booking & paying for the room. Major fail. Second, the so called "contract" is murky at best in terms of what exactly one will get charged. For example, every single hotel I've ever stayed at either charges you separately for wifi, and clearly states so at the point of connecting to their wifi, or their wifi is explicitly free, i.e. included in the room charge. Fail. What's worse is that the connection speed was so bad, even after several different attempts at accessing it, I had to use my phone hot spot. Major Fail. Another example is that if you use their LaVazza coffee maker you, that constitutes use of their Boutique Experience Fee. I have never, ever been charged for using an in-room coffee maker. I'm sure that this hotel will claim that it's a "LaVazza" coffee maker ergo you pay. Sorry. Fail. I will call the hotel reverse the Boutique Experience Fee. If they refuse, I will go to American Express and force their hand. If that fails, I will post this complaint to every major hotel review I can find. Shame on Keating Hotel for hiding fees.

Posted by , from New York on 2 Oct. 2016

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3 out of 5

modern industrial style hotel

Pros: location ideal
Cons: ergonomics of showers
Location: surrounded by pubs, clubs, bars, shopping, and restaurants. No need to drive. Short Uber to Balboa Park and Hillcrest area.
In the middle of the Gas Lamp Quarter, near lively bars and restaurants. Walking distance to everything in the area. Old hotel remodeled to modern industrial style - brick, stainless steel, modern/chic furnishings. Not for families, as there are no doors on the shower. We were on the fourth floor, one level below PH, and even with double windows the bar and street scene is really loud. Probably very quiet during the week. Just depends on what you are looking for. Super fancy rainshower head, but temperature valve not functioning, requiring herculean efforts to operate, and eventually came off from wall. Front desk staff very helpful in finding us restaurants and places to go. Very friendly.

Posted by , from oxnard, ca on 6 Sep. 2016

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Property Features

There's a coffee shop/café on site. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, limo/town car service, and a meeting room. Event space at this hotel measures 2100 square feet (195 square meters) and includes a conference center. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Keating Hotel. Parking is available for a fee. This 4-star San Diego hotel is smoke free.

  • 1 building
  • 35 guestrooms or units
  • 5 levels
  • 2100 sq ft of conference space
  • 195 sq m of conference space
  • Built in 1890
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: San Diego, CA (SAN-San Diego Intl.) (5.4 km / 3.4 mi)
  • Train station: San Diego Santa Fe Depot (1.7 km / 1 mi)
  • Metro station: 5th Avenue Station (0.5 km / 0.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Keating Hotel offers 35 air-conditioned accommodations with DVD players and minibars. Beds feature Frette Italian sheets, down comforters, and premium bedding. 37-inch plasma televisions come with premium digital channels. Bathrooms include rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • HD television
  • Digital channels
  • Premium channels
  • DVD player
  • Espresso maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Rainfall showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.

Spa Services

  • Couples treatment rooms
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4 AM

Special check-in instructions:

An adult age 18 or older must assume all liability for the booking.

An adult age 18 or older must assume all liability for the booking.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pets

  • Pets: USD $100 per accommodation, per stay
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per stay
  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room coffee
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 20 per person (approximately)
  • Valet parking fee: USD 49 per day (in/out privileges)
  • Pet fee: USD $100 per accommodation, per stay
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Keating
  • Keating Hotel
  • Keating Hotel San Diego
  • Keating San Diego
  • Keating San Diego
  • Keating Hotel Hotel
  • Keating Hotel San Diego
  • Keating Hotel Hotel San Diego

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.ca/San-Diego-Hotels-Keating-Hotel.h1544039-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.